Long lines. Efficient but can't follow simple directions. I asked for the pharmacy technician to remove just the medication from the bag and give me that. She kept putting it back in the bag with all the papers stapled. Not sure what's to difficult to understand--- just Remove my patient information and toss it in your HIPAA bin. Also, use the paper bag for someone else. What a waste because you can't take a second to think. She told me to remove it all myself. That's not the point. I want to decrease me touching anything anyone else in there has touched, save paper, and protect my info. It's not hard read more

This must be the worst Walgreens. The lines are always long and prescriptions are never ready the time it stated it would be. .

This review is for the Pharmacy. I got a prescription sent here and I am a Kaiser patient. The lady at the pharmacy is believe name is Carmen, she wore glasses, asian, told me they cannot fill Kaiser prescriptions. If this is the case, why did my doctor send the prescription there? Terrible. Lazy and incompetent. Please hire better staff. I called the automated line and the automated line told me that the prescription is ready for pick up. read more

Walgreens in Hayward is super convenient, especially for quick stops. The store is well-stocked, and there's usually a security guard at the entrance, which adds a sense of safety. Customer service is fast and efficient, making checkout smooth even during busy hours. A reliable spot for essentials! read more

I've been calling three times at the pharmacy and I was on hold first time eight minutes second time eight minutes and another one six minutes and nobody answer finally there one answer saying hold and no answer again read more

Baby formula is available here! Those searching should go before it's gone. Lots of things are locked up but they have quite a few staff on the floor and they are quick with answering calls over the intercom. Restrooms also require a call for someone to open the door for. read more

Walgreens - Baby formula though limited is available!!! - Drugstores Near Me - Hayward, California

Excellent service from the pharmacy especially from the senior pharmacy tech Jai, she was really helpful when picking up my prescription in store. read more

Third world country location and pharmacy. WAITED 20 minutes for Flu/booster after having had hip surgery. In pain! Had to leave. DO NOT SHOP HERE FOR ANYTHING!! Dirty store, not enough CAPABLE staff and just depressing environment. read more

This is specific to the pharmacy section. I arrived to fill prescriptions for my wife. The line was incredibly long and stretching through an entire aisle. What was worse is it hardly moved at all. When I finally got to the front of the line I learned why. The individual at the computer was absurdly slow. They spent 99% of the time confused and staring at the computer. She seemed to have no idea what she was doing, and needed to ask the pharmacist questions for literally everything. It was like she was in training but had no trainer. Her attitude was pretty abysmal as well. It seemed like she couldn't care less about expediting things to a somewhat reasonable pace. I provided all documents and insurance info she needed and still stood there for 10 minutes as she fumbled through the process. She finally asks if I wanted the prescriptions today. Yes! I asked if they had a couple of other items that the doctor mentioned. She looked at me and shrugged. I asked if she could find out, she turned to the pharmacist and asked, he looked confused and said "I'll check." Never saw him again. After that interaction, she stood there for at least a full two minutes staring at the computer. I waited patiently. She then glances up at me and gives me a weird look. "Okay, go stand over there." She points at the long line. I ask if she was telling me to wait in the line. She shrugged. I gave her a couple of moments to respond, but she still just stood there. I clarified again if she was directing me to wait in the line. She shrugs again and says, "just stand over at the side." So I've been waiting here next to the window for another 30 minutes with a group of other confused, irritated, and tired customers. Still no prescriptions. So, I get back in line and wait another 20 minutes, and am told when I get to the front of the line that it will be another 15 minutes. So I go back to waiting at the side of the window. Someone finally brings two out of four prescriptions, and asks for my insurance card again. I pass it over and she walks off. At this point, I've been inside the store for nearly two hours. She comes back to tell me that there's something wrong with my insurance number and they cannot apply my copay. At this point, I had lost my patience. Firstly, my insurance is current and they were provided with all necessary information. But most importantly, why was this not addressed earlier, as soon as they were provided my insurance information? By the time they finally got around to telling me there was an issue, my insurance's offices had closed for the day and were unavailable to troubleshoot. At this point, I had lost all patience. I went back and forth with this person behind the counter, who was not at all understanding of why I might be irritated over these entirely avoidable issues on their part. They continued to hold that the problem was with my insurance, and there was nothing they could do. I pondered leaving right then with my prescription papers and going somewhere else, but I decided to remain, since the prescriptions were already made. I was mad that I wouldn't have my much cheaper copay price, but seeing that my wife, who was quite ill, was waiting in the car for these very medications, I was willing to pay full price and deal with the reimbursement nightmare with insurance later. Nope! One of the medications needed to be verified by the doctor. Per the pharmacy, they have not received a response yet and couldn't dispense it to me. Now, it was not just my insurance's fault, but also the ED's fault. Definitely not Walgreens. Except, I'm a nurse at that very ED and immediately call the unit assistant to ask about it. He told me that he had just received their faxed request and had just walked it to the doctor. It was Walgreens fault - they were dragging their feet. Moments later, the fax goes through and I could finally leave with my wife's medications ... TWO AND A HALF HOURS AFTER WALKING THROUGH WALGREENS DOORS! I could have driven to the other side of the bay and filled these quicker somewhere else. If you're coming here for the first time from St Rose, the nearby local hospital, don't bother. Skip it and get your medications somewhere else. Anywhere has to be faster and more competent than this. read more

Came here for passport photo and printing for passport documents! And came out fast! The asian guy i think the manager helped me with everything i need for my passport! Thanks to you! Appreciate it alot! read more

Ms. Yang is very nice. She is patient, careful and loving in helping guests. She is a very good person I have ever met.

Horrible customer service!! That old man at the register is extremely rude he always has an attitude and never has anything nice to say every little thing irritates him. I'm sorry that at ur grown age your still working at a Walgreens do better ! read more

This pharmacy is garbage 3 times ordered medication and was not filled Chronic pain patient Take over 30 days to get pain medication read more

Picking up meds from this rundown sh I t hole pharmacy requires at least 2 hours. At the busiest time they haine moron, who moves at the speed of snail while the line gets longer and longer...I guess there's a reason why, it's in Hayward! read more

Military Tri-Care, stay away from this Pharmacy at the Mission Ave, Oceanside, CA location! It is just to busy too continue using for myself or for me to recommend it's use. I called in "a day early" for a pain medication to be filled prior to a road trip of several days. I am a 100% disabled veteran with lifelong pain issues. I am not a drug addict. However, I was made to fill this way by being told "that if I were to get my pain medication one day early it's possible that I could misuse it". She went on to say " it's Walgreens policy, even if I'm leaving on vacation that I can not get my medication early because of possible misuse". The only reason I'm at Walgreens is because Tri-Care switched their contract to Walgreens. Needless to say I'm having all my prescriptions electronically sent to the Camp Pendleton Naval Hospital from this point forward. A bit more; I put off my road trip till this AM so that I could pick up my meds before leaving town. The online app from Walgreens finally said that my prescription was being filled and would soon be ready for pickup. (For more than two hours). So I called in and was told for a quicker prescription filling that I should come in and let them know I was in the store waiting. I'm an easy going guy, so no big, deal. Right? Well 1 hour 05 min later it was ready. But, not before a man and his child was put on the same "wait board" and patted on the back then told that their prescription was being filled right now. He waited 20 min. So of course I very nicely asked what policy they had that allowed the man and child to be put ahead of myself, who had waited well over an hour. There were apologies and excuses, then I had my medicine filled next. I do have to mention that this staff was working non-stop with all kinds of customers. They are really good at what they do. The solution to me seems easy enough. Double the staff and please no favorite customers put ahead of others. Also, how about a more lenient policy when it comes to someone leaving on vacation. Thank you for reading this review. I hope it is used for improving service. read more

Yuck! Long lines in pharmacy. They need a numbering system. This allows epilepsy to sit or shop until they are called. A numbering system would alleviate the headache we get when standing in line. Just today, it took ten minutes per person to fill their request. There was only one person at the pharmacy counter. They need a different approach like something that works for us as them. read more

Pharmacy review... The staff in the pharmacy has ZERO concept of customer service and the severity of some of the medication that is needed. Will allow your prescription to sit with out reaching out to you if there is an issue. Staff was rude and unprofessional every time I have to call or go in. read more

Pharmacy 100% struggling. Please go to another location or Costco if needed. Family member had an asthma attack and went to urgent care, script was ready in 10 mins. 2 trips and 2 hours to this location later, and still NO medications. Went to urgent care again because he couldn't breathe anymore. NEGLIGENCE. read more

I've been coming to this Walgreens for the past 5 years, since I live nearby. It used to be bustling and the employees were so helpful, as was the manager. It went downhill pre-Covid. The service drastically changed and the prices have become ridiculous for vitamins and items that you could get from Walmart or Amazon for cheaper. I made the mistake of placing an online order for pickup for two small items and after not receiving a email telling me to pickup my items after almost two hours, I called to find the status of my order. After being placed on hold twice by a bored sounding employee, I was told it wasn't ready (my order was just juice and vitamins). I then received an email from them 20 minutes later saying more order was canceled and they would refund me. WTH?!? read more

I appreciate when people do a good job at their work and today I experienced that . Came in for a passport photo and the young man attending us was great. He was attentive and fast . Roel did a great job . read more

Walgreens - At the register . - Drugstores Near Me - Hayward, California

Went in to pick up pictures I ordered and they looked them up in the system and sold them to someone else.. how did u not look at the name. Now random People have pics of my family. Weird. read more

This is definitely not the closest Walgreens to where I live but it had the items I needed. I came here about a month ago with my son. When we arrived, the area seemed a little sketchy but after we walked inside the store, the vibe was totally different. I walked around for a bit before grabbing the items I wanted. As soon as I noticed the checkout line wasn't busy, I immediately walked up to the cashier. I did 2 transactions: a small one and a big one. The cashier suggested I do the small transaction first and I agreed. After the receipt printed for the big transaction, the cashier reviewed my receipt before giving it to me. I thought that was odd. Anyways, I grabbed my stuff and left with my son. read more

Don't get your meds shipped to this location. The guy with the curly hair takes longer than the sun to set... the line is always long, he moves at a really slow pace like he doesn't care. Araceli at least talks with a smile and wants to help. The guy also hides his name tag... obviously Oh never mind it's a Kevin . Kevin the Snail read more

Regardless of what time I come in for a prescription refill, I have to wait in line for over 30 minutes. Only one cashier working (mostly talking with coworkers). I wish I can go to a different Walgreens pharmacy, but they are ALL the same. read more

I don't even know where to begin! I'm about ready to sue this Walgreens pharmacy. They mixed up my 7month olds medication for somebody else's!!!! Thank God I checked because who knows what would've happened if I didn't!! I'm so incredibly furious. Don't go here!! Look at the RX numbers.. read more

Very disappointed with the pharmacy, got turned away even though there was more than enough time to pick up my moms meds. Obviously customer service it's not important to them. Pharmacist was completely rude and didn't care that I needed the meds, if I could give them no stars I would but not possible. read more

I give this Walgreens a 5 star rating for their employees, specifically Eddie, who saw me waiting in the long line for my COVID-19 vaccine on crutches for my broken ankle and he brought me a chair to sit while I wait for my turn. This is true compassion and so appreciated during a difficult time. Thank you to Eddie and the rest of the team at Walgreens in Hayward!!! The Pharmacy team did a great job in delivering my Covid-19 shot too! read more

This Walgreens is the worst. The pharmacy department makes DMV look efficient. The lack of customer service is appalling. Plenty to of parking and easy to get in but once you go into Walgreens you will never get out. read more

Although the staff is relatively nice, there is terrible communication between the staff in the pharmacy. I was told that my prescription would be ready in 15-20 min after waiting 40min and being told that it would be ready in a few minutes I ask again when it will be ready. Then I found out the prescription was already filled but for some reason I'm still waiting. 20 min later I'm finally being checked out. I understand that they were busy but don't tell me it's going to take 15-20min and then have me wait an hour, not okay. read more

Pharmacy has very lazy and slow service. Long wait times and just one person at the counter for both drop off and pickup. Need to act on quickening service and bring down the wait time. read more

so today i came to this walgreens about 2 hours after my prescription was put in by the emergency room for me and about 30 mins after my son's prescription was put in for my son when we got up to the register hai the technician said neither one was ready and would take hours it seem like there understaffed i asked to be transferred to the pharmacy on hesperian that seems on there stuff she gave me an attitude and wanted me to go sit down i said no i waited in line and would like to stand here and that i would be writing a review that's when she started trying to help and realized we where transferring here from out of town i believe 1. she could of handled this better before i said i was writing a review 2. the go sit down because didn't want to deal with us and was going to have us wait anyway was rude. 3. this location just seems to be overwhelmed maybe there load is to much maybe this location should be shut down and transfer to a bigger newer one that can handle the load read more

I was transferred to Pharmacy when the one in Mission & Sorenson was closed. I put up with the dingy place and long lines as I rarely need to go in person, but lately trying to do Express Checkout is been nothing but grief. The software is not very intuitive, and each time I tried going to the Express Checkout line directly, the first thing they yell out is that I have to go to long line. It is as if they resent having to staff that lane. Never enough people there, and their customer service is very poor. Staff at the Mission one was much more professional and courteous. I will not go there in the future. They are very low on customer service. read more

Normally Walgreens has at least decent not great service. It's mixed sometimes good sometimes bad, the last time I went in I asked someone for help, she told me I'm on break, then less than a minute later she was stocking a bottom self read more

This Walgreens have two rude workers one Filipino lady and one Indian or middle eastern lady. Today I'm door dashing and the Indian lady stares and hawks at me almost the whole time I was in the store. Once in line she offers another customer to cut me. Then she was rude and dry while assisting me and didn't even tell me I had cash to use after I entered my phone number. The Filipino lady is just loud for no reason every time I come in here just a ghetto mess. These two ladies need to work on their customer service skills. I have over 20 years experience and they are awful. read more

Terrible phone system. There is no menu selection for the provider to call in a prescription. The voice recognition will only take you to the receptionist who then transfers you to the pharmacist, which would be a dead end with no answer after 2 min on hold. If leaving a voicemail, it only gives you about 30 seconds, not even enough time to leave the detailed instruction. It took me 10 min to call in one prescription, and I had to rush my message for it to be recorded in completion. With all the effort, I don't even know for sure if they got the message. read more

Most of the time that I visit this location I have a good experience. Some cashiers are very friendly and will go above and beyond to ensure customer satisfaction ! However, there are some workers who don't look too happy or approachable. I used to work with customer service, so I understand sometimes you just have a bad day.... BUT every time I come in, it's the same people who are not willingly to help. I once was at the allergy aisle for over 30 minutes with the machine that kept beeping. The store was not busy at all, and the machine kept beeping until someone came to help me. read more

item sought wasn't selling cheap enough. wines just a few.. house brand "nice" all over the sodas and edibles section, some are "specials". pop tarts, and "lay" chips regular pricing.. buys; bottle of orange flavored water (I) -nice artificial taste, no calories. -it's hot outside. read more

When it was my turn, the cashier lady just kept glaring at me like I had a foot growing out of my head and just my being there was offensive to her. I even paid the full $7.29 for something that was on sale for $3 just to get out of there, I don't know, I'll probably just end up returning it at a different Walgreens. $7.29 for something that's about $4 at any other store is crazy. Its not my first odd experience at this Walgreens, I only came back on the off chance that it was just an odd day. I don't plan on ever coming back to this Walgreens next time I need something .. read more

LOL WHY ALL THE HATING?! Again, this is purely nostalgic for me. They have been good to me and I have been good to them. What's wrong with this Walgreen\s besides all the people who kick it nearby that make you reach over to lock your car doors or run out of the store as if you had rancid diarrhea? Basically, if I need something and I don't wanna get lost in the Walmart in Union City this is the place to go. Also, the place to go if I demand I have ice cream. read more

Making sure that every prescription is filled on time by quickly pulling from shelves after a refill order has been placed or after a prescription drop off while providing fast/accurate customer service. read more

Walgreens - Drugstores Near Me - Hayward, California