The employees here are always so NICE! They have fun holiday items and stay open late! Their pharmacy stays open the latest, in the area, so it's always busy, but everyone does their best and are always helpful! They're really great about finding you the best deals too! read more

Pharmacy area is FILTHY. Dirty plexiglass with smudges and spray droplets and a layer of dust all over like they've never been cleaned. Zero customer service skills. These techs seem to hate their job and seem annoyed that they have to help us get our meds. So rude and short for absolutely no reason. Changing my pharmacy before I'm due for a refill. read more

This review for the pharmacy... They are always friendly... and getting my prescription the day the day says it will be ready is almost never something I can count on. I'm not sure if it's isolated to myself but it seems like I will get a text telling me my prescription is being filled and I get here hours later and it's not ready. Today I called and was on hold for 20 minutes around 12pm. (it's lunchtime, I understand that they are busy ) for an employee to pick up and then tell me it will be ready shortly. It's now 6pm and I walk in to be told they were uncertain if they carried what I needed. I told them I had spoken with someone a few hours ago and confirmed they do. I asked if I came in at 6pm if it would be ready. They said it would. I got here just after 6pm and they had not filled it. The customer behind me reported the same thing "supposed to be ready" he had to leave because he needed to pick it up and go and it wasn't ready This isn't the first time that this has happened. I've regularly had to come in for a prescription after being notified that it was ready only to arrive and tell me that they were out of medication that I have. I understand mistakes happen, but the frequency of which they happen is borderline unbelievable. As nice as some of the employees are, they just don't seem to know what's going on, which is extremely frustrating. I'm not one to ever leave a review even with what I would consider to be a negative experience, but the frequency of which negative experience has happened at this Location is astounding read more

Don't recommend this place for prescriptions. Waited over an hour to find out they didn't fill due to insurance. Soooo you call the customer and tell them they need to pay cash. Simple as that. read more

I placed an order to have 3 prescriptions refilled on the 3rd of January, got notification to contact my doctor to get the refills ordered. After contacting the Doctor they sent Walgreens the refill. I get a notification that there is a problem with my insurance, they keep using an automated calling system every couple of days to inform me the status of the prescciptions saying the same thing. I try to talk to them only to have to go thru this long ass nmenu and end up getting hung up on. When I do finally get thru they tell me they don't have the ndrugs in stock. They "order" the drugs only to not get them when they say they will. Finally get a message telling me one of the 3 prescriptions is ready for pickup. The other 2 they have a partial, 1 is enough for 5 days, the other is enought for 6 days (3 pills at $37.00). Then 3 days later another script is rready for pickup (the one I got 3 pills for). I ask them when the other one is going to be ready nand they tell me the can give me a 5 day supply (10 pills) until they get them in. I was able to get 30 pills, a 15 day supply out of a 90 day prescription for a total of 20 day supply. This has been going on for 17 days since I requested the refills. Had a coupon for a discount on the script that was ready and they refused to process it saying they already billed my insurance. Sabrina gave me an attitude when I stated to her that this was going on for 17 days, I told her that I was going to transfer my prescriptions to another pharmacy and she said "There's plenty of others in Lake Stevens". I am officially done with Walgreens in Lake Stevens and am going elsewhere, maybe I will get better service from them. read more

I thought I was Lodi g my mind today when I searched and searched for an item. Kevin or Ken saw me and asked if he could help with a smile on his face. He walked me right to what I was looking for! I kept thanking him and he just kept smiling and making me feel better about not finding the item at first. Even making me feel like it was the stores fault that I couldn't find it. What a nice guy!!!! read more

Sabrina in the pharmacy! You are a rock star girl! Thank you so much for everything! You always seem to have the best attitude and take care of things for your patients! Definitely an icon for other pharmacies to take note from :) Thank you so much! And sorry that most of us get frustrated with the system. read more

The 1 star is for the helpful staff only. The store is a mess. The sale and clearance tags are haphazardly stuck on shelves. I grabbed a few things and was so excited to find them on clearance then get to the register and find they're not on sale. I read the clearance label and it was the right product but a different version than what they had. It's like bait and switch. If the other pharmacies in town weren't so horrible I wouldn't come here at all. read more

I only come in to pick up orders from the photo center, I don't shop here but the photo center is hands down the best of the best! So easy, amazing quality products. I have never had an issue, I do lots of photo prints, photo foam board signs and even invitations. Always done same day and within 2 hours. Usually it's much faster than that. Highly impressed and honestly I can't find anywhere closer or better to me so I drive out of my way to get here. Can't say enough things about how awesome they are ! read more

I had awful customer service today at Walgreens by all, but specifically Sabrina. She has provided me great customer service in the past, but was condescending, unhelpful, and acted as if I was an inconvenience. I know that they are getting a lot of new customers from Rite Aide and they are overwhelmed. That is NOT my problem. That is a YOU problem. For those that have issues with this or any Walgreens, here is there toll free number: 800-925-4733. They tried getting in touch with the pharmacy directly, but were not able to as noone answered. But, I did get a case number and someone else will be reaching out to me. Sabrina, I know that you are not corporate, as you stated to me with your sarcasm. You were rude, not only to me, but the woman behind me that needed a vaccine, and spoke to your colleague so rudely and disrespectfully. Sabrina, you passed me off to two coworkers and still had to come back and fix the issue (which ultimately didn't work as we know). You then proceeded to talk about ME in front of customers, to the point that I could hear you through the glass. You know how to treat people. If you cannot do that anymore, please look elsewhere for your sake (like is too short to be miserable at a job) and for the sake of vulnerable people that you know how to provide care and compassion to. read more

They suck horribly no customer service !! Every time I call to see if my meds are ready I'm on hold for 20 or more minutes and when I finally get to talk to someone they don't even have the correct insurance so if I were to drive and pickup the prescription it wouldn't even be ready. Also I've went to pickup a refill only to have 3 other meds to be picked up I didn't even ask to be filled! read more

Terrible. I have had to call multiple times to check up on prescriptions that got "stuck in the system." I have been waiting 40 minutes for my flu shot appt that I was early for and was just told that they're going to "try" to fit me in before their lunch break. If you need an important prescription, do yourself a favor and fill it somewhere else. read more

Would not ship a 25 lb steel tractor part via fed ex ground. Horrible associate and manager that was apparently consulted in back room. It's just a chunk of steel, no lives animals or chemicals. She showed me their restrictions they abide by and it stated 55lbs was the limit but insisted my item was too heavy and the driver would likely not pick it up. What a joke. I had a premade label from the ebay return, all she had to do was scan and put it in the pile? She directed me to a Post Net in Snohomish which is really no different, still not a true fed ex store. Fed Ex ground drivers are required to handle packages as large as 150 lbs. read more

Tracy The Manager. I'm just completely dissatisfied with my interaction on the phone. She was so utterly rude and had no intention of wanting to help me or seek what I was trying to get help with. Cutting me off while talking, puts me on hold to look for the product. 2 Minutes Later She Picks up the phone we have so and so in stock. By have a good day. *Hangs up the phone before I could even say a word. Absolutely disgusting to me, this was the rudest and most disrespectful conversation I've felt over the phone with Interactions regarding an in store Product. And I work in retail. So that's Saying something. Best of Luck Tracy. And I wish you a better day. read more

This place did an excellent job on our passport photos! The service was friendly and the person helping us was knowledgeable about the requirements for our photos. The price was also better than other places. read more

A good little store in lake stevens. Pharmacy and front of the store staff are always helpful when I shop. Even in the times of staff shortages these folks keep it together ! Thanks Walgreens read more

Went to get my medication today and found out the pharmacy as of last week is closed on Saturdays and Sundays now! Who thought that was a good idea? Alot of folks work all week and may only have the weekend to pick up things read more

I took this Saturday as a personal holiday from work to get the updated covid booster for the first appointment I can get, I have two family members undergoing treatment for cancer and I need to be protected around them. I was sent an email confirmation friday afternoon and when I got to the store the pharmacy was closed. I asked the clerk at the front end what was going on and she said sorry but there's nothing I can do. So I burned a paid day off I could have used in the future and instead spent all day calling around to pharmacies to try and find a place that accepted walk ins to no available. Absolutely trash website, unhelpful and unsympathetic clerks. This is a garbage business that I will dump on to everyone I meet from now until the end of time. read more

Really rude over the phone at the pharmacy for a simple question Would never go there they need to learn better customer service skills read more

The man working in photo, I believe his name might have been Ethan, was incredibly and unnecessarily rude. I'll never get photos developed at this location again. read more

It's now been 2 or 3 months since my covid test. I have left several phone messages & you think someone would contact me? NOOOOOOOOOOOOOOOO. FYI Walgreens, if you took money from the Federal Goverment to cover the cost of my test & you're refusing to give me the result, then WALGREENS IS STEALING MONEY FROM THE FEDERAL GOVERNMENT. I want my fucking test results! I don't care if they are irrelevant now. If my taxes paid for the test, give me the god damn results. Fucking criminals! read more

This Review is for Lynn in the pharmacy she's always rude an has bad costumer service, She talks to costumer like they are stupid an dnt understand anything I've seen it myself an have had it done to me... Do Better.. read more

This is for the Pharmacy. I drove up to the drive through 5 minutes after closing. I was right behind someone being helped and had no one behind me. I needed to go in to get my son his eyedrops because he contracted pink eye. When I pulled up to the window, they would not help me. They told me that they already pulled the till. They must have raced to pulling the till as soon as the person in front of me drove away. Now, my son is crying because he's in so much pain. 5 FUCKING minutes and they refused to help me. Never again will I have any prescriptions sent over there. Poor customer service. read more

Just wanted to know if they have OTC covid tests, 35 min on hold so the lady could grunt "no" and then hang up on me. These were simple 2 min calls with Safeway, Haggen, Rite Aid, Target (CVS), Bartell, Walmart, etc. Don't waste your time dealing with these idiots when there's half a dozen better options within a block or 2. I'll never bother with this company again. read more

Walgreens - Walgreens has the worst customer service in town. - Cosmetics & Beauty Supply Near Me - Lake Stevens, Washington

The pharmacy is so fast and wonderful Sabrina is amazing she is so kind and helpful . I will be switching to them from now on . They had my prescription ready in 10 mins. That's amazing. read more

I spent an hour at the Lake Stevens Walgreens making photo reprints and enlargements. Tracie at this store went above and beyond to help me out, alert me to the coupons I could use, and call me to let me know what she did, how I may want to fix some of my photos that I "didn't have to pay for" and that if she weren't there when I came back to pick them up, she'd have them all ready to go. I appreciate all the employees that work in this photo department, I come here rather than going to Rite Aid or Bartell every time! read more

Sloooow pharmacy! Came in today on a Tuesday morning and was told it'd take an hour to fill my script... There were only 2 other people in line also but I said ok and came back an hour later and it still wasn't ready! I've gone to other walgreens which get it done in 20-30 minutes tops and are much busier than this place! read more

Walgreens - This is how busy they are that it's taken over an hour to fill my prescription... - Cosmetics & Beauty Supply Near Me - Lake Stevens, Washington

This location is horribly understaffed and unhelpful. Not only will they not answer calls despite being on hold for nearly an hour they picked up, I heard them talking about customers and complaining about hearing life story from customer and not caring, then they put me on hold and hung up. Completely unprofessional. I continued to call and try and speak with representative to confirm information. Another 30+ mins on hold and then hung up on due to lunch break. I understand that they are short staffed, but the long holding, talking about customers while the phone was on (when they picked up the call and left the phone on a counter from the sound of it) and other customers could hear...then hanging up on me after making my way through the queue for nearly two hours today...It is hard to be sympathetic or understanding. Will be looking for a new pharmacy (which I am sure the staff will appreciate as they are not able to service the customers they have and are obviously overwhelmed). read more

Absolute worst pharmacy services. Doctor sent my medication over. I waited an hour and came in and was told almost done. Well 25 minutes later i went up and told it was almost done again. Its been almost two hours since the doctor sent it and i still do not have it. People came after me wanting shots and they got them in and out and i am still sitting here read more

I've lived in Lake Stevens for a few years now. I choose Walgreens for it's convenient pharmacy drive thru. I've never had a problem with this store. My prescriptions are automatically refilled, a robot phones me to tell me that they are ready and I pick them up through the drive through window. I've only ever had to wait a handful of times, and when I did, it was pretty fast. read more

I love their pharmacy. Keeyeon the pharmacist is very sweet, she took care of a refund for me no questions asked. Also twice I've had the wrong medication called into them from my dr office. Once the medication had a really bad drug interaction and the other was the completely wrong med. both times the pharmacist caught it and called me and the dr to straighten it out. Thank you! read more

When it comes to the pharmacy - I give them a ONE because it's the lowest I can give. DON'T EVER go through the drive through to pick up your medication. I was stuck in the line for 32 minutes after I got off work and couldn't back out and ended up not getting my prescription. It was HOT outside and the pharmacy took their dead time to serve the two cars in front of me without telling them to move up and park so the next customer could be helped. THEN ONE WEEK later they just called me to say I left my debit card there (I assume it is because I told them of their horrible service while waiting in the line 32 minutes) I had to cancel my debit card thinking it was lost elsewhere and only moments ago did they call to tell me my bank card was there AND told me that my emergency prescription was there in which I already had picked it up! DUMB DUMS !!! Also, When I was at the pharmacy drive through before they told me to wait at the window AS LONG AS ANOTHER car did not come up behind me. They seemed to have forgot that rule when I was there last week! ***I just came back to EDIT my review after reading the rest and it appears everyone that talked about the pharmacy gave a BAD REVIEW just like I did - slowwwwww pharmacy!!! (I will add though the cashier people at the front of the store are very nice) read more

I went into this Walgreens pharmacy last week to check on the process of transferring all of my Rx from my old pharmacy to this Walgreens pharmacy. Today I was ready to start the transfer so I went into Walgreens to get the process started. The person I talked to treated me like I was an ignorant bag of rocks. I can only assume Walgreens is not interested in my business. That's too bad read more

Switched from local Bartels to this store when it opened. Staff has always been good to deal with and they're always good about setting expectations on time to do work needed. Funny how someone can take a picture of an empty lobby for a location that has a drive thru on the back wall - which is always busy - and bash a location for "this is how busy they are when it was MY TURN in an empty line". But such is our society now days... all about me, myself and only I. Anyway - for an outfit that gets hit by folks all day long, who are sick and looking for instant relief, this team does just as good as any we've ever chosen to deal with. read more

Horrible pharmacy service! Tried to get pneumonia vaccine they told me to request script from doctor (not needed). After getting script and the pharmacy tech verified they did receive script I was told I was "locked" out of system and they would not be able to help me. Crazy run around for no reason! Went to my regular pharmacist and received vaccine immediately NO SCRIPT NEEDED!!! Guess they don't appreciate new business and Walgreens certainly won't receive any more of mine! read more

Staff is helpful and nice. Products are lower quality. Prices are ok. It's a great little place to pick up nic naks

I have to echo the other reviewers who rave about this Walgreens. They are so friendly and helpful here. Unfortunately, I have to take a lot of prescriptions so I go here A LOT. I adore Mariana in the pharmacy. She's always so sweet. But everyone in the store is very nice. They greet you when you walk in, will readily help you find things you can't find, if something's not on the shelf they never mind looking in the back for it (and have always had it there for me - usually sale items,) and they don't even get cranky when it comes to coupons. You do have to watch prices a little, sometimes things ring up wrong, but they have always corrected them on the spot. This place knows what it means to offer customer service. Much more so than the other drug store options in town. read more

Such nice pharmacists! Blown away today by their patience and willing to go the extra mile. Friendly and nice is so hard to come by! Good job!! read more

i dont usually review big corporate companies since i feel every location is similar if not the same but since i live so close i feel like i should! This location follows the standards Walgreens layout so its easy to find what you need. The staff is very friendly and helpful, grab a coupon magazine when you walk in! read more

The pharmacy here isn't very helpful. Ive had a couple of the managers belittle me in front of others. The Asian guy has a stupid smirk on his face when he does it. Maybe its my insurance he doesn't like or the color of my skin but his attitude is totally uncalled for. Its happened to me a few times now and once to my wife. I'm going back to the Walgreens in Kirkland. Much nicer there. read more