This Walgreens is super close to me so I end up popping in for anything from meds to picture prints to bandaids to nail polish, etc. I've always had a pleasant experience and I always see the same cashier woman who is friendly. read more

This is strictly for pharmacy, specifically "pharmacy tech" Ashley. I rarely write Yelp reviews, but my experience at the Walgreens pharmacy drive-thru was so disappointing that I felt compelled to share it. I approached the interaction with a friendly attitude and treated the pharmacy technician with respect from the start. As someone with a college degree and several years of customer service experience, I understand that not every day is easy and that customer-facing jobs can be challenging. However, there is never an excuse for treating customers with the level of disrespect that I experienced. From the beginning, I was met with an unnecessarily rude, dismissive, and unprofessional attitude. Instead of offering basic courtesy and assistance, the technician was confrontational, careless, and showed no concern for how she was speaking to a customer. What was most shocking was her complete lack of remorse. When I expressed my concern, she casually displayed her badge information as if she was completely unbothered by the possibility of a complaint. That level of indifference makes me question whether this is a recurring issue. If this is how customers are routinely treated, it reflects very poorly on Walgreens and its commitment to customer care. Customer service matters, especially in a healthcare setting where patients may already be dealing with stressful or sensitive situations. Based on this interaction, it is clear that this employee would benefit from additional customer service training and coaching on professional communication. No customer should be made to feel unwelcome or disrespected when seeking assistance with their prescriptions. As a result of this experience, I will be transferring my family's prescriptions elsewhere. I am extremely disappointed and sincerely hope management addresses this issue before more customers have a similar experience. read more

Walgreens - Unprofessional individual. - Drugstores Near Me - Lakewood, California

I went in the other day with my daughter who has autism and the cashier was just being so judgmental of her. Walgreens need to correct their cashiers behavior because the cashiers are doctors, not professionals not a coparent not a friend or a family member they are cashiers and nothing else and Walgreens needs to remind them of that. And to keep their opinions to yourself because this situation could've escalated real fast if I wasn't a calm parent that understands that people are ignore uneducated and I will go back in and find out what her name is and reported back to this post read more

Called the pharmacy for questions regarding my prescription that has been under review for about a day and the pharmacist that helped me out I didn't get her name, but she was really rude and cut me off when I wasn't giving her the correct response she wanted and wouldn't provide solutions afterwards. She needs to work on patience and care for her patients. read more

Came in at 12:30am with an urgent print job, but they did not have a usb connection so that I could print directly from my laptop. That had a connector for every phone jack so you could print from a phone, but not a USB connector... Disappointing that a huge corporation with a late night print shop that doesn't have USB access to print. Ineptitude. Super inconvenient. read more

I had a very uncomfortable experience at this pharmacy regarding "patient privacy". When I went to ask if my medication was ready, the pharmacy tech, Jose M (Filipino, bald ) asked for my date of birth. Out of concern for privacy, I handed him my driver's license instead. Despite that, he proceeded to say my full name and date of birth out loud while confirming information with the insurance. I understand verification is necessary, but sensitive personal information should be handled more discreetly and professionally in a public setting. This experience made me feel uncomfortable and concerned about how patient privacy is handled at this pharmacy. read more

I highly appreciate Sandra. Even though she was working both windows drive-through & walk ins, she still managed everything quickly & correctly. I was in & out of the pharmacy. Once again thank you Sandra. read more

I just am completely frustrated with the way they handled my medication, I recently switched from cvs to here and one of my medications got lost so my doctor sent a new prescription and yes it's a controlled substance but I guess I need a prior authorization or an authorization for emergency refill. Older asian man pharmacist is possibly the most rudest person I've ever came across, he told me he wasn't going to do anything for me and to go back to cvs but that's fine I will speak with another pharmacist who is competent and willing to help me, the Asian pharmacists name is Sang by the way, I will be reporting him for his attitude and aggressive treatment towards me. read more

So I'm here to pick up my order, And one of the bags are torn and the Lady who brings my order Name Diana, is just a slow walking back to the store to get my son a bag,that she obviously knew was torn and just stood there. She needs customer service. ,or maybe she needs to move her feet a little faster if you know what I mean. Bad Service and get this she sighed when we asked her to get us another bag, I told my son shes lazy ,go in there and thank her for the torn bag she gave you. read more

Walgreens - putting them in the freezer ..can you say SLUSHI :) - Drugstores Near Me - Lakewood, California

Honestly I'm not one to write a bad review but honestly I had a horrible experience today with licet and Joshua I was making multiple purchases and I was told from the beginning that I would have to wait if needed and I was more than understanding ... they were rude and would try to embarrass me I don't think I'm not allowed to make multiple purchases If so pls clarify I was trying to use my coupons and they had no patience and were talking about us in front if us with each other I don't think that me doing multiple purchases affects them So pls make sure they UNDERSTAND THAT WORKING IS WHAT THEY GET PAID FOR read more

This review is for Frankie at the pharmacy. Not only is his customer service 20/10, he went out of his way for me multiple times even though he was busy. He understood my frustration & even called the emergency room in front of me & asked if they could please e-send it over because the doctor didn't put my address on the prescription (which has been the new law) so you would think they would have done their job correctly. Frankie made everything better. I am in extreme pain & just got out of the ER so the last thing I want to do is wait around for hours for my meds. Thank you so much Frankie, I appreciate you !!!! This pharmacy is always very fast! My stuff is always ready. I will never go back to PIH Downey ER again because of their negligence. read more

Got my prescription within 30 minutes. Everyone was very helpful, pharmacy staff as well as store staff.

This Walgreens was well stocked and the place was super clean. The service was friendly, but there was only one person at check out so that took a bit of time. Parking is easy is their lot. I would return. read more

Walgreens - Exterior - Drugstores Near Me - Lakewood, California

The wait for the pharmacy is always sooo longggg. Like, have more people staffed. Line lookin like a damn Disneyland ride....

Worst Walgreens EVER! Second time I've come here at midnight and they're CLOSED It's suppose to be 24 hours Super inconvenient! Why promise to be 24 hours if you always close early? RIDICULOUS read more

Walgreens - Drugstores Near Me - Lakewood, California

Worst customer service in the photo department. Worker took my daughter passport pictures and told us to come back in 30 mins since there were other orders prior. We decided to wait in the parking lot. 30 mins later I went inside to try and pick up her pictures and the worker goes sorry our machine couldn't print the pictures. Could've did a courtesy call to let us know the machine wasn't working instead of having us wait 30 mins and still no call. There's no excuse because the store wasn't busy and they had asked for our phone number so it's not like they didn't have it. If I could've have it a 0 star I would but I had to give it at least a 1 star. Definitely would not come back to this location. read more

After years of coming here for moms meds and other things I have noticed this place as far as cleanliness is a hit or miss but the one thing the do well is good customer service. The pharmacy is always on top of everything and phoning when the scripts are ready for pick up. Always stocked up on what you may be looking for so overall we'll do guys keep up the good work. read more

Walgreens - Where did I land? - Drugstores Near Me - Lakewood, California

Worst pharmacy. If you can DO NOT send prescription here. Doctor sends over prescription and they never have it ready. I always call before pi king up to make sure my meds will be ready for pick up and the times they said their ready I get to the store and they are not ready. Pharmacist technicians tell me either its not ready ans need to come back later or some other day.So again if you can choose a different pharmacy this one sucks. And they often have meds out of stock. I would give them 0 stars if I could!!! read more

Excellent experience. I tried to call the Fullerton location with no success. I reached out to Lakewood and they immediately answered their phone and assisted me with no problems whatsoever. They were prompt, professional and friendly. Lakewood Gem!!!! read more

I agree with all comments about this being worst Walgreens EVER!! The Employees act like they don't want to be there as if us customers are forcing them to be there! I go to pick up my RX & at first she had an attitude about me & my full name, then they tell me "since you transferred the rx to this location from a CVS location your insurance already charged you for the CVS one(rx)!".. & I try to respect all hard workers but in my mind if this was transferred to Walgreens around 3pm why did it take until 7:45 pm to tell me this??!‍ I just noticed a bunch of ungrateful(to have a job) lazy pharmacist whom are mostly the younger generation that should've chose a different career path if they don't like what they are doing, this is NOT our(customers)fault!! Ps. I heard they might close down, now I hope so especially if they have been this ungrateful to customers!! read more

Walgreens hasn't really kept up with the times. COVID testing and other services continue to lag behind other drug stores. This location, much like other Long Beach stores, is always out of something. I go for my prescriptions to get filled. I always need to pick up something else. Guess, they are temporarily out of it. Guess I need to make an extra trip somewhere. I do think the people in the pharmacy are really nice. They always take the extra time to make sure everyone leaves the pharmacy happy. read more

I love this Walgreens. The automatic refill system works and the staff here are awesome. They know my wife and I by name. Frankie is the best. He is always courteous and attentive. I highly recommend everyone drive to this location even if it is out of your way. I take customer service very serious. They help with finding best prices when insurance doesn't cover it all and helps with managing my many meds. Thank you again to the Lakewood Walgreens Pharmacy staff and most of all Frankie! read more

Walgreens - In the drive through with Frankie! - Drugstores Near Me - Lakewood, California

I couldn't believe the helpfulness, courtesy, professionalism, and grace provided in the middle of the night when we desperately needed some advice on our medication and and we really appreciate them going the extra mile and special shout out to the kind and conscientious fellow working for upholding the entire pharmacological industry on his shoulders. He is a credit to the profession. read more

I wish i can give this location zero stars. I placed an online ordered. Next day, I received a notification it was ready for pick up. I did not have a chance to pick up that day. The next day, I received a notification that my order was picked up! Clearly, it was not by me. So I called the store and spoke with the manager, Diana. Diana stated that the order was not picked up and she still has my online order but could not find it in the system. Well, clearly, it was marked as picked up and that's why I am calling you. Since, she had the bag in her hand, I asked her to return the order and refund me my Money. She said she will do that and I kindly thank her. Two days later, I reviewed my bank statement and I was charged for the item. Immediately, I notified my credit card and disputed this charge. Then, I called Walgreens customer service and I spoked with a young lady that said she will call the store and inquire about it. She came back on the phone and advise me that the manager stated that the package was indeed picked up but she would refund me the money back My question is still... who picked up my order ? I would never recommend this store. Someone really need to investigate this- marking someone order as sold is playing with someone's money. This is bad business practice and fraud. The business bureau will be contacted. read more

Doctor ordered an inhaler for me as I had an asthma flare up and went to urgent care for it. It was supposed to be ready Monday luckily I had an extra inhaler. I called back on Wednesday to make sure it was ready and they told me it would be ready in an hour. I come 2 hours later and they tell me it's not ready because my insurance doesn't cover it? But they can switch to a different one but it was stuck? Now, admittedly, I don't know how the process works but, if you tell someone it'll be ready in an hour, it should be ready in an hour, or I should at least get a call back. I work in Duarte and live in Inglewood and the tech was telling me to come back in another hour?? Not everyone just has free time like that. The next day I call again to make sure my inhaler is ready and I double confirm because it's just such a hassle to be driving that far and the woman on the phone sounded annoyed that I wanted to make sure it was ready. It is not hard to answer someone nicely and with no attitude especially with the move they pulled the day prior. I get there and everything was all ready for me. I don't understand why this didn't happen the first time especially after telling me my medication was ready. Wouldn't the process have been the same if they could do it the day after? I don't understand why they wouldn't check if my insurance covered it especially after telling me it would be ready in an hour. I'd understand push back if I was complaining about sauce with a mcchicken but it's a breathing medication?? 0/10 customer service and really unorganized process. read more

Most store are being Diligent on giving the best customer service they can offer in this crisis. But ever once in a while you run across a very rude arrogant and insensitive person. 10:40 at night just got out the hospital and feeling God-awful and this pharmacy was loud/rude/dry/ no eye contact/ Irritated. I asked him did I do something wrong or did I offend him in some way? He doesn't even acknowledge my question. But says give me your ID smh. After waiting for the meds he came back apologize that he was very overwhelmed and didn't know I was the same customer b4 me he had a line more then 10 people in the drive thru and more in store. In short... if not now then when will it be time to show GRACE. Thank you to our essential workers!!! read more

Walgreens - Night Pharmacies is not so friendly..... wait he has no customer service. - Drugstores Near Me - Lakewood, California

The employees of this store deal with more than they are paid to, and are an asset to the community. We should all be grateful they are here daily dealing with all of our demands and nasty attitudes, understaffed and for barely above minimum wage. With almost weekly robberies and assaults by members of the community they serve, we should be extremely thankful this store is one of the few remaining open. Thank you for being there for all of us. read more

Great experience!!!! Came into the store wandering around just to kill some time and bump into An employee named Angie restocking the shelves. She was such a delight, was so informative, kind and had wonderful energy. Her nails were also . Thanks Angie! read more

I came here to get my photos developed on August 12 with a paper copy saying my photos will be ready by August 19. Came back that same day I was told receiving the news that my photos were "'being processing ". I called everyday since being told the same exact thing. Here one month later with my photos being processed. Where are my photos???? Pls pls work better on giving better more useful information read more

I love Walgreens. But tonight I'm rating a 4 star because when I got home and I took out my sisters changed that i wrapped in her receipt , I counted it & she was shorted $5 . I didn't want to go back just for that so we decided to take the loss . Just a lesson to count before leaving ! read more

There is a cashier/customer service staff who won't tell you her name. My autistic son asked her her name when she was ringing up our purchase earlier this morning. She said she didn't feel comfortable telling him and wouldn't say what it was. If you're going to be dealing with the public, you should really be friendly. If you don't want to use your name, use a nickname. She made 'me' uncomfortable and embarrassed me because I didn't know what to say in response. Don't put your customers in that position. read more

We as a family due to our insurance policy have had to use Walgreens Pharmacy, in Lakewood at Lakewood & South Street . Let just say, their service in the pharmacy along with supplies are less then a corner of the star I had to give to allow me to leave the review. Never have the supplies in stock, it takes days before what you need is there. read more

I would give it 0 stars if I could. Horrible staff, horrible customer service. It's a shame that this is the only 24 hour Walgreens closest to me. Jeremy and Sang have the worst customer care and customer service. If you want to be on hold for 40 minutes, be my guest but this store is god awful. read more

It is 1:12AM on Wednesday, June 28th, 2023, and the so-called "24/7" Walgreens here, is CLOSED. I figured maybe they're on lunch break? So I called the store & the automated system informed me that the store does close for lunch from 1:30AM-2AM. So???? And to make it more irritating, there was an employee, literally STANDING right behind the door, working very hard at avoiding making eye contact with me or any of the other customers here who need this store to be open. This really sucks. Super disappointed. It's not like we were asking them not to take their breaks, but to just take their breaks at the advertised time. This really inconvenienced my whole evening. If I could give ZERO stars I would. read more

Terrible seevice, hours to fill a prescription. The pharmacist said one hour. I cane back he said another hour because he is all by himself. This place is rotten. read more

Pharmacist was very nice and the other pharmacist was very helpful thank you for your help, frank and fang are the best! Called everywhere and they helped me out when I arrived. I would give this place 10 stars if I could. Thank you for your service guys keep doing what your doing! read more

This pharmacy filled my prescription, and magically somehow even though I never picked it up, they said I couldnt fill it and my insurance pay for it because I had already gotten it and it was "too soon".... So... where did it go? Then, when i FINALLY get through to a pharmacist instead of the other RUDE and unhelpful workers who refused to help me or fix the issue let alone answer my questions as to what my insurance paid for if I never got the meds- they say theyll fill it- but now my only refill has been used. Once again, WHERE did the first one go that i NEVER picked up? This place probably needs to be investigated because somethings amiss in how they handle things. They kept refusing to answer my questions and wanting me to call insurance to ask them to pay for a new one. Instead, I think ill call my insurance and ask them to double check if this pharmacy charged them more than they should have for medications they never provided. read more

These guys are terrible, no way to sugar coat it. Stay away. I ordered an item ship to store. When I arrived at the photo area to pick up the item. They sent me to the cash registers. After waiting for my turn. They can't seem to find my order. After some investigation they send me back to the pick up area at the photo department where the two employees who sent me away proceed to explain to me that they separate orders by online pick up at store and online ship to store. Like it was my fault and somehow I should care how they do things at that store. ABSOLUTELY STUPID. A week later I go to drop off a Fed-ex package. Again they send me away without accepting my box because they don't have a piece of tape to close up the box. Lessen learned just go to the actual Fed-ex location near me. They along with the USPS and UPS locations will not send away a customer for a piece of tape. WALGREENS, THE LEADERS IN HALF-ASSED! read more

This is the story of an ignorant, negligent pharmacy. My 73 year old mother, as she does each month, called the pharmacy on October 11th for a refill. The automated system informed her it would be ready "tomorrow." Fast forward to Oct 16th, still nothing. She called Walgreens and they told her that her insurance would not cover the medicine until November 25th, which is BS because it clearly states on the bottle that a refill can be completed on or after October 10th. Why didn't they inform her of that earlier instead of telling her the refill would be ready "tomorrow?" She contacted her doctor to double check, and he said she was eligible to refill that prescription. So Walgreens made a mistake. That was just the beginning. October 18th: My mom called the pharmacy again to get to the bottom of the problem. They told her the insurance would only cover the refill if the doctor sent a note saying she was a patient of his. My mom called her doctor and the doctor said they would be happy to fill out a "form" and send it to Walgreens, but Walgreens has to send the doctor the form first. My mom then called Walgreens back (Can someone please explain why the elderly customer's have to do all the work? Do doctors and pharmacists not know how to talk to each other?) and asked them to fax the form to the doctor. "Sure...I'll do it right now" is what my mom was told by Walgreens pharmacy. October 19th: We still hadn't heard from the pharmacy, so my mom called the doctor to see if Walgreens had faxed anything. "Nothing yet!," the doctor said. So, my mom called Walgreens. "Oh...I'm so sorry Miss, we will send it over right away. Give us about an hour and we will have your refill ready!" is what she was told. Tick tock.....tick tock....Nothing. October 20th: See October 19th! October 21st: Once again, my mom called her doctor who informed her they still didn't have anything from Walgreens. It had now been 7 days since my mom had been off her medicine. She once again (getting very stressed) called Walgreens and asked if they had faxed the necessary form to her doctor. She confirmed all the fax numbers, phone numbers, prescription numbers, etc... Walgreens told her "Yes. We will fax it right this minute, in fact I am doing it right now." (Phew...finally). Just to double check, my mom called the doctor later that afternoon---guess what? NOTHING WAS SENT! October 22: Now, getting frustrated, my mom called Walgreens again and asked to speak to the person in charge at the pharmacy. She calmly explained the whole situation and was told they had the form right there, and would fax it immediately. She explained the potential consequences of not getting her prescription refilled before the weekend---that it was not good for her to be off her medication for this long. Walgreens insisted---promised---guaranteed they sent the form to her doctor. October 23: My mom woke up early to contact her doctor to make sure he filled out the form and sent it back to Walgreens. When she got a hold of the receptionist at the doc's office, what do you think she said? "We don't have any forms from Walgreens." She double and triple checked. So...my mom called Walgreens (again) and was told the following. "We don't have any forms like that to send to a doctor. NOTHING has been sent to that doctor. We need the form from Medicare!, but Medicare isn't there on a Saturday, so we have to wait until next week!" So, if you needed the form from Medicare, 1, why didn't you say that two weeks ago? and 2. why the "heck" did my mom just spend almost 2 weeks going back and forth between her doctor and a completely inept pharmacy who obviously has no clue how to care for their patients. Furthermore, if Walgreens needed the form from Medicare, it is THEIR responsibility to obtain that form as soon as possible. Instead of being responsible and caring about their customers, Walgreens pharmacy continuously gives people the "run around" and does not do their job. Would it really have been difficult to call Medicare to obtain a form 2 weeks ago? On top of all this, my mom is a heart patient....Now, I'm not a doctor, but do you think the stress is good for her heart? At best this pharmacy is ignorant, at worst they are negligent. Can you imagine the lawsuits they would face if something happens to my mom, or any customer before they gets their refill? I strongly suggest finding a new pharmacy if you belong to Walgreens in Lakewood. They lied to my mom for almost 2 weeks about faxing a form that apparently didn't exist. They have no ability to solve any problems and clearly don't give a damn about their customers. I will be reporting Walgreens Pharmacy to the "California State Pharmacy Board."....not because they made a simple mistake or miscommunicated once or twice, but because they lied and are endangering people's lives. They should NOT be in business with such potentially LETHAL customer service. Thank you. read more

Today while at Walgreens Alex Shift Lead decided she wanted to let a person in another line, that I was in line before them, go before me, because I choose to let an elderly sick man go before me. So her explanation was well you were going to let the other person go before you so it was okay for me to take a person from another line. Please help me understand how she found that to be fare...I LoVe great Customer Service but this location failed because of her attitude and not the best logical thinking. Retrain before you have people as lead, Please... read more