So rude. I bought some meds and ask to use the restrooms and this asshole didn't let me use them because it was 5am. Like obviously I am sick and just bought meds and they can't let me use the restroom. Like what's wrong with ppl. They said oh it's after hours. Like wtf does that mean ur open 24 hours a day. read more

The pharmacy is the main reason that I patronize this Walgreens' location. The staff members are excellent, helpful, polite, and efficient. In my view, the management needs to add to the number of staff members. The people run themselves ragged during busy times, yet the wait can be long. To avoid this, I tend to pick up prescriptions at off-times when the store is not busy. read more

"Free" Covid Test Kit. Beware when you go to the pharmacy and they offer a free covid test kit. That's false. They turn around and bill your insurance $26. If you dare tell them you don't want it , they'll give you attitude. read more

The pharmacy department is really on the ball. I ordered 1 hour photos yesterday and today they are not ready. The store looks junky with boxes all over the place. read more

OK, for so many years, this location was just that, JUST another Walgreens location. Then I had major surgery last Fall. Not only did I get most of my medications phoned into here and well serviced and ready for me to pick up by the time I had driven across the county from HOAG in Irvine (another review I gottah do!), I also really leaned on them while we were tweaking my pain meds. Yes, I was on those REALLY GOOD pain meds which are so good that they are massively (appropriately so) regulated and monitored by the State of CA. I was so appreciative that this Walgreens Pharmacy is Open 24 Hours a day. Trust me. After major surgery when they put me on a different pain med because I was already trying to wean myself off of it, and my surgeon's office put me on another that freaked out my system on a Saturday afternoon, it was great to come here late night when we finally had the new prescription and got it refilled. With the Regulate and Monitored meds, as the passenger (yes, not driving while ON those puppies), I presented my CA DL and waved to them through the class. They were completely professional and in compliance and also accommodating. I've been to the drive thru late night and in the wee hours of the morning even with a LYFT driver. On the store side, I've gotten great deals of 2 tubs of ice cream at a reduced price (I like Mint Chocolate Chip, he likes Butter Pecan....). When I've found 1 item on the shelf that is on sale at a 2Fer pricing, they've sent staff to look for a second of the item and found it for me. They even have the hard to find items like Brach's Sugar Free (SF) Chocolate Flavored caramels. Yum! I'm in here frequently because of the monthly meds, great to be able to grab a single bottle of Oceanspray Cranberry juice without having to schlepp it to a second store. The pharmacy has even graciously phoned the other Walgreens nearby at the corner of E Chapman and Prospect to see if they were in stock of an item I needed which this location didn't have. Fabulous service! And when I had the Ol' Meds to get rid of appropriately, no flushing them down the toilet like in the old days when we inadvertently harmed the water system, they were able to direct me to where I could drop them (The Walgreens in Tustin or the OC Sheriff's Office in Santa Ana). At that time, post hospital, I couldn't drive that far. They advised me of another option I had which was to smash them and, yes, mix them in with cat box cleanings and put that in the garbage altogether. You have to do the smash and mix so peeps can possibly get their hands on it and harm themselves. Love this location. It's been a God-send! Will remain a loyal customer for years to come. read more

This location is nice it is right next to the Starbucks I go to everyday so when I need something i stop here . The store is very clean and well organized inside and well stocked . This is a really good store there is usually no line so you get in and out very quickly . The staff provides great customer service every time I go here they are very helpful if you need any help finding something . They also have great managers at this location all the staff are very positive and like to talk as well . The photo department is also cool they have a self serve photo area where you can select photos and edit them yourself and even scan your own photos . The prices here can sometimes be a little high but they do have good sales and they also use the plenti rewards so you can save with that as well . Also they have a really good clearance Section where they have great mark downs so be sure to check that out as well . read more

Absolute worst experience I've ever had at a pharmacy. I am four months pregnant and went here today to get a flu vaccine. There is a lady who is telling the pharmacy employee that she believes she has Covid and needs to buy at home tests. The lady is at the pharmacy window with no mask on and breathing everywhere. I tell the pharmacy worker that I'm uncomfortable because I'm currently pregnant and she completely dismisses me and acts as if I'm a lunatic for being concerned. I told her I'm not comfortable receiving service at the same window and she tries to ensure me that it is safe because she wiped the counter down. I will never come back to this pharmacy location again, CVS is way more courteous to their customers. read more

Photo dept SUCKS! Paid for same day photo printing early in the morning for wedding menus. Time for pick up said after 1:15 pm. I arrive at 2:45 pm and they didn't even start the order. No excuses since clearly there wasn't a lot of orders since the gal was available enough to help the front register with customers. Me arriving prompted them to start my order and then after waiting for 10 mins they tell me they're out of ink. So they replace the ink. And then the machine doesn't work. Why the hell didn't they start this order in the morning when I placed it so that they could have fixed all these issues before the designated pick up time! Clearly they didn't even look to see they had this order until I arrived to pick it up!! Don't go here for photo printing! Other places get this type of order done in 30 mins! Again these are menus that need to be printed on their copier for a wedding not pictures which should have been simpler! Oh and by the way they never got the printer to work so I waited nearly an hour for nothing!! read more

Literally no employees here. Don't think anyone wants to work here. They have one person running photo section, front counter, and key locks, and he's horrible at customer service. Abraham is useless here and has horrible customer service. read more

I always order photos , keychains , and like to give them as gifts. I placed 3 orders online one for a canvas. It turns out they had a problem with receiving the canvas from the manufacturer. I totally understand they gave me a call to let me know and it all worked out. I wished I had remembered the guys name who helped me. He was honestly great. So I went in to pick it up today and I was helped by Shaun. This man told me I only had two things to pick up. He had a stern voice towards me and acted like he knew it all. He showered me the computer screen where I pointed out it was 3 items not two. He eventually starts looking for it and finds my 3rd item. Then he apologizes. I know what I ordered man. The guy at the cash register was also great . He was beyond pleasant. read more

By far the WORST pharmacy I have ever dealt with! For a year you had to wait in line for one hour...now I'm told to continue as a customer I need my doctor to practice in the same city as the Wallgreens.... read more

I'm sorry to say but the current pharmacy techs are just about as lacking as can be with basic customer skills and kindness. Very disappointing since I live across the street and my entire household utilizes this store. Do yourself a favor and drive to another location or try another a CVS or something. Disappointed in Old Town.... read more

The absolute worst pharmacy you will ever go to. My friends and I have waited on the phone on hold for over an hour just to get hung up on. We have waited in line for over an hour for them to tell us our prescription still isn't ready. They've sent my prescription to Texas before causing me to get it a week late. They tell me my prescription is ready and when I go they don't have it. Horrible management I cannot fathom how they could be this disorganized. I've been coming here far too long simply because it's 24 hrs and had a drive through. read more

DO NOT ORDER PHOTOS HERE! I was on the phone for 30 mins, trying to figure out why the order that said it would be ready at 8am wasn't confirmed yet. It took about 20 minutes just to finally get connected to photo after being hung up on. I guess my mom also called and Abbigail told her it was going to be a 2 to 3 day delay on the christmas cards. What?! I call back and speak to a man in the photo department who tells me they are only backed up in premium not glossy and we ordered glossy. Also why aren't those just ready since they were supposed to be? Totally incompetent staff, don't bother! read more

i was in need of Christmas photo cards this year, I tried calling the store multiple times to make sure their photo kiosk and printer were working and they didn't answer once. I went in and the kiosk worked so I ordered them on there. I was not informed that the printer for photo cards had not been working. I come back 2 days later hoping they would be ready (since its advertised as same day printing) and they had nothing printer and finally informed me that the printer wasn't working but that they could print my photos right now but the colors would be off. As I was standing there I heard them tell many other customers the same thing while these customers even had text confirmation that their photos were ready when they were not. This Walgreens photo department has given none of their customers the correct kind of communication that they deserve, I would not recommend this place for your photo printing or Christmas card needs. read more

The pharmacy manager at this location has a serious attitude problem. I simply called to see if they had my medication in stock as other locations did not. The pharmacy manager, I believe her name was Lindy or something similar, told me that they are not allowed to tell me whether they have it in stock or not, that is have to bring a prescription in to check. I told her I have done so at another location and just don't want to waste more time and that it was actually another Walgreens location nearby that told me they didn't have it and to check with this one. She then proceeds to tell me that she can't speak for them but she cannot, that I have to bring a prescription in to check. Then continues to tell me that even if I bring in a valid prescription and they have it in stock they still might not be able to fill it for me due to other other reasons. I asked what these other reasons would be, there is no reason why with a valid, Dr verified prescription, and them having the medication at the correct dosage that they wouldn't be able to fill it...I've got this medication filled for years with no such issue and at another Walgreens location. She refused to tell me what these other reasons would be, she kept repeating that there are other reasons why they wouldn't fill it even with it in stock and a valid prescription. I proceeded to call more Walgreens locations and not one of them even slightly hesitated to tell me if that medication was in stock or not and had no idea why this pharmacy manager would say such a thing. She must just have a horrible attitude which definitely needs to be addressed by the general manager. Even if they had it I wouldn't go there and would tell anyone I know to avoid this Walgreens location at all costs. read more

The staff working tonight around 1 am we're lifesavers! I am so thankful they were open and I appreciate them. The pharmacist was also there and was able to answer some questions of mane. Thank you three so much! read more

The preview to my review says ... please consider Covid and why things didn't go as you planned !! Lol what a joke. I was there BECAUSE OF COVID. Not only did I have to wait longer than originally told , but the girl at the drive though said she could not get Tylenol because there was a line behind me . So she wouldnt help the current customer because of the people behind me . I CANT COME IN!! She said sorry , drive through again . What if people are behind me again ? Do I just keep looping. And what a condescending little snot she was. Me and my family are sick. I can't come in . You won't help me ... what good are you . Then she said my card didn't work . So I had to leave without our Covid meds. Ps card is fine ... she was just a horrible person who had control over my meds. What a horrible place. My doctor sent me there because it was a drive threw. Little good that did. Their reviews are horrid . Wonder why they don't up their game ? read more

Wow. Just spent 13 minutes on hold waiting to speak to the store manager about an issue with my photo order (more on that later), only to finally be hung up on. Unbelievable! I'm actually quite angry now, and this will be my last purchase at Walgreens. For starters, my "Same Day Pickup" order took a full 26 HOURS to be completed... when I called 12 hours past the estimated pickup time, I was told they could not even give me an ETA for completion. WHAT?! That's absurd. Turns out, they'd run out of paper, and I was told a manager had gone to get more "an hour or two ago". After that call, I tried again FIVE. HOURS. LATER. Still not done. Finally, a full 2 hours after that, I received a call that my order was ready. Here's where it gets fun; I picked up my order, and didn't check out the product as it was boxed up with stickers holding each calendar safely inside. When I got home, I opened one up to check it out... THERES A FLIPPING PRINT ERROR ON THE COVER. IT DOESN'T MATCH WHAT I SEE IN THE ONLINE EDITOR!!! Then I decide to check all of the calendars (8 total), and I find that one of them has pictures from somebody else's project! WTF? Absolutely livid at this point, I wait till the next day to call in so cooler heads can prevail - then I get left on hold for 13 minutes only to be hung up on. Thanks, Walgreens - you ruined my xmas gift and lost a customer. You need to work on your customer service and your online photo services. I won't be back. read more

This place is beyond amazing I have a emergency and really need to get my covid boost shot with out hesitation Dr.Jefferson and howi help me out you two are the best thank you sooo much need anything from the pharmacy ask for them, they will even do it with a smile read more

I was really sick and needed to get my prescription from the pharmacy around 8 pm. My insurance messed things up, so the pharmacy could not dispense the prescription to me until I got it sorted out. The pharmacy people worked with me for about an hour while I was on the phone with my insurance company. We finally figured out the problem and I got my medicine. Overall, I would recommend this pharmacy because the people working there treated me well. read more

Came here tonight because it was a 24 hour pharmacy. Waited at the drive up window nearly 15 minutes as the technician tried to get the data from the prescription entered. In the end she said she couldn't validate the insurance for some unknown reason and I should come inside. I asked if she could take a copy of the information card and call me when they were able to fill the prescription. Several hours later I called to check since I hadn't received a call, and the automated system said it matched my phone no umber to my record and they had just recently called (False). The recording said I had 3 prescriptions to pick up so I drove back down to the pharmacy. Get here and they look up my record, and tell me one was not covered.. i handed him my credit card, and he said unfortunately their credit card systems are not working... great, only cash accepted in the whole store. I told him I'd take the ones which were free, and let the other abandon since I could not pay for it. All in all.. a terrible experience. I recommend teaching clerks how to use a backup system. read more

I came here on the Sunday am of Labor Day weekend to get a flu shot. I get a voucher from work every year for Walgreens. I came to this same location last year in attempt to get a flu shot. I had a horrible experience last year (waited 30 min to be called, never called, checked back in and told that I wasn't in the system even though I checked in and gave my voucher and info). Today, the tech and pharmacist helped me within seconds and I had my flu shot within 10 min from check in to completion. The pharmacist, I didn't catch his name (Asian man, glasses, in his 40's) was so friendly and the process was painless! He gave the best shot and I've taken many. I am glad I gave this Walgreens a second chance. I was very happy with my experience today. read more

I typically never have an issue with my print orders, but this year was bad. In reading other reviews it looks like a common issue this year. I placed an invitation print order yesterday for 18 5"x7" prints and it said the estimated time for completion would be 6pm. I figured I would pick up the photos the next morning to take over to my daughter's school. I called at 7am to see if the order was ready and a woman answered and said she would check, then the phone transferred over and the person hung up on me. I thought that it might be an error so I called back and they proceeded to hang up again. Literally the phone answered, I said "don't hang up" and they hung up. I ended up having to drive over to find out the order was not ready. I talked to the night manager on staff and he offered to make the prints asap, which would take 6 minutes. I've never had this issue at this location before, but hanging up the phone on customers... really! read more

Months ago, the manager named Peter was an ass. He provides poor customer service. I needed help at times at the photo center and he kept being so rude to me. Also, I was waiting to be checked out at the register and watched him pick up the ringing phone to answer the customer's call. I saw and heard him rudely saying "What do you mean you want to speak with the manager? I am!" and "What do you mean who's this?" then hung up angrily. When he returned back to the register to help me out, he wouldn't honor my coupon especially another associate said she will when I showed it earlier. I got mad throughout this time and wanted to speak to the owner or a different manager but, I had no luck. I even wanted to call the cooperate officer too but, still no luck. Oh well, the best I can do is to hope he still works there in pain and getting paid so little. read more

The pharmacist that worked the overnight shift on Sunday 07/18/2021 was very professional, empathetic and kind. There was system issues for several hours, but she went above and beyond and reached out when system was up and filled me script quickly. The system issue was out of her control but really apologetic when she didn't have to. The right kind of person you want on your team. Really soothed things over. read more

Change the hours if you guys aren't going to be open 24 hours. Beware may not be open late at night because there is only one person working

I love this place ! They don't discriminate and make you feel so welcome and comfortable! Jeff the pharmacy tech is especially friendly and I cannot express how thankful I am for people like him. The nature of my purchase can very easily be judged, quite often is and harshly at that. However, Jeff was kind and very professional. Goes a long, long way ------------ Thank you Walgreens and Jeff!!! read more

this review is for the pharmacy. i've been using this pharmacy for years bc its so close/convenient, but i finally switched. The pharmacy service has gotten REALLY bad, and there is an issue with EVERY refill for months. they've filled the wrong strength and quantity several times for different meds. Last month, a few days after i picked up my rx, i received four phone calls from the pharmacy. Fist asking if i had picked up the prescription bc they weren't sure and needed confirm to which i explained i had already filled. the following calls were to remind me that my rx was ready pick up. Each person i spoke with i explained i already picked it up, and asked that they set it aside until the next refill. this month i was told i had no refills and my insurance doesnt cover the medication. this pharm is a lawsuit waiting to happen. read more

This is the absolute worst pharmacy ever, completely understaffed and the people that are working are clueless! I will never come back to this pharmacy ever again. read more

This low rating does not surprise me at all. I had a 3 second question at the parmacy and I waited forever. A few people were working and they just stared at me. Went over to Rite Aid and was helped immediately. This review has no reflection on the young man working the front. He was pleasant and helpful. It was the middle aged man and woman in the pharmacy. Glad I didn't transfer my prescription there. I'd be dead. read more

Came inside today and the girl at the front was so rude. She ignored me. I kept waiting around and she just kept flipping her hair around. However, Albert L. was great. read more

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Photo/FedEx. Incoherent personnel. Would not allow me to pick up a box becuase my name was not my company name... is anyones name their company name same? Maybe some but what a stupid policy don't use this place read more

Worse pharmacy driverthrew! When ever I come here with only one car infront of me the wait is about 20-30 minutes!! That's just in line!! Not to mention the time that I've had to wait once I approach the window. Never coming here again. read more

I've gotten nothing but terrible service at the pharmacy here and there is ALWAYS a long line at the counter and it takes 30 minutes of being on hold to reach anyone by phone to try to figure out what's going on with your RXs. If anyone knows of a local pharmacy that has better and quicker service please please DM me!! Dying to switch but don't know which ones would be better. read more

I came to this store to get razors. They were locked, I pressed the call button. For many minutes. I then went up to the cashier, who wasn't there. When they did get there, they had to find someone else to open the locked razors. Terrible experience. Whatever they were losing on razor theft cannoot possibly match the number of people who walk out frustrated without purchasing a razor. read more

No online product location in store coupled with employees to scared to speak to customers & provide product location makes this a failing store. Corporate should investigate incognito. I'm sure this is not the company model. ANYWAY, IM DONE GOING THERE. Tried twice. read more

Very dirty store. Restroom was out of order. Floors look terrible. Selection is not good here

Do not bother going to this store if you actually need anything. They are out of everything. The shelves are not stocked and it looks awful. No wonder why we buy everything online... made a trip and out of the 5 every day items I needed they had 0. read more

Not really the most considerate group. Lack a lot of common sense. Came to pick up a prescription the hospital called in because this is the only pharmacy with this particular medicine in stock. First guy says there's no prescription on file. Second lady says she needs to call the hospital to make sure this prescription is okay. The hospital called you to create a prescription and I also came with a paper prescription. What the hell do you need to verify? And as soon as we get that settiled, it takes you guys over an hour to pull two items off the shelf?! Transferring this prescription ASAP. read more