Called this pharmacy to confirm that a script was ready. Doctor had called in 5 days ago. It was not ready but would be ready within 1 hour. I went in 1.5 hours later, stood in line for 1/2 hour to find out it was not ready. I waited for it to be filled and finally made it out the store 1.5 hours later. read more

This is the worse pharmacy l have ever been to l will never fill another Prescription ever there They are all totally incompetent and should even have a drugstore in this place It's a joke so I will take my $3000 a month of prescriptions and take it elsewhere I suggest everyone else to do the same read more

I wish I could give zero stars for this review. I have never seen a business as poorly run as this one. First, by phone: I have been on hold for ten minutes listening to hold music the entire time. Periodically somebody picks up the phone and puts it back on hold without saying anything. That's happened at least five times. Why don't I just go over and stand in line with a dozen other customers waiting for the prescriptions? Easy: last Wednesday, Walgreen's sent me an email saying my recent Rx is ready for pick-up. I went in two days later and was told they don't have that drug yet. "But your system told me it was ready..." Pharmacist: "Oh you shouldn't pay any attention to that. You should always call first..." So that's what I'm doing now -- and waiting endlessly just to have the call picked up. Last Friday I was told in person that it would be ready today, Monday, "after 3 or so" but obviously I don't want to go over there and stand in line only to be told it still isn't ready. Maddening! The store is woefully understaffed and the staff they do have are either indifferent, rude, or both. Tomorrow I will call my doctor, AARP, my health insurance plan and anyone else who will listen to ask them to end their relationship with Walgreens and find a pharmacy that actually cares about serving its customers. Shameful! read more

I dread calling or going to this pharmacy. I am currently on hold with the pharmacy and am at the 20 minute mark already. They are always so busy and have very few people working behind the counter. Step up management! read more

I had a really bad experience here 10 days ago with the night staff but I chose to remove my original comment due to members in the day who are amazing! But I will say the night crew do need to fix their attitudes. They do not give off a friendly environment at night there. read more

They are very unpleasant. for the drugs, they tell you to come back an hour later, I can understand and when you come back nothing is done. A Mexican woman wouldn't even give me the copy of the prescription for my insurance. The service is lousy. read more

I went into this Walgreens at Monterey and 111, on Sunday afternoon, about 3:30 pm, to pick up some allergy meds. I walked up to the cashier, to find the man in front of me, with two adolescent boys, none of whom were wearing masks. Upon completion of his purchase, he turned to leave. I asked the TWO cashiers why they weren't enforcing the mandatory mask policy, which was clearly posted on the front doors. The male cashier replied " men just don't want to wear them"! I said "isn't it your job to enforce it?" The female replied "there's only so much we can do". At that point, one of the adolescents put his hand up, and flipped me off, as he exited the store. And two days later, our county is now back in the purple tier, because of the complicit attitudes of people like this. Unacceptable! read more

Busy busy busy. This is ground zero for senior-citizen-medication-pick-up. Long lines in the middle of the day, but the staff is friendly and fairly efficient. I grab a magazine before I go to wait in line. Cleanliness could also be improved at this location. Pro tip: drive thru for your meds, save some time! read more

I only come here out of necessity because they're 24 hrs. The pharmacy calls me constantly like they're angry that my prescriptions have been there for a few days only to find out when I get there that they need to further review my prescriptions before they're ready. I don't get paid to sit there and wait! read more

Whatever you do don't drive thru for the pharmacy !! I waited 1/2 hour, trapped by other cars, at 915 in the morning t! Are they just massively understaffed? read more

Walgreens pharmacy is always busy but thank goodness for drive through. I recently switched to this store because of a insurance change. I spent a month in and out, also on the phone just trying to get 1 prescription approved. No one there gave me any help or helped me until Adrian waited on me and took it on himself to find the answers I needed. It took him about 3 days but he came through just when I needed it. He saved me! Thank you Adrian! Give that man a raise, it's ashame everyone there isn't that helpful! read more

What a dump. This place is gross and the staff aren't helpful at all. It looks like a homeless shelter inside. The store is disheveled and so are the people. Never again. read more

A couple of years ago my wife went to pick up my pain medicine after neck surgery. Instead of Percocet they gave her Morphine. I didn't question it. The Morphine didn't hurt me but later we got a call saying we were given the wrong prescription. Truthfully I didn't even look on the bottle to verify the name. I will from now on. What if it had been something that was harmful to me? read more

A MIRACLE! A few days ago,Walgreens became my HERO! I thought I left my credit card at a local resturant,when I noticed it was missing from my wallet. I thought the resturant was the last place I used it. Then on my way home to look around the house,I pass by Walgreens and realized I had used the credit there and not the resturant. I went in the store and asked the clerk, who remembered me, from the evening before, if she found the card.....NO! We looked in the magazines at the counter ,,........NO LUCK..... She called the store manager to inquire if the card was in lost and found .....NO LUCK! The manger asked me for the approximate time I was in the store. I told him. And then he said," give me 5 minutes I will check the video". When he returned, he told me I had put the credit card in my left pocket of my slacks. I went home and sure enough the card was in my left pocket! A MIRACLE and Walgreens forever more shines and is at the top of my list as the ULTIMATE RETAILER. E. Snyder Northern Ca read more

So far not impressed. Had to call twice today to get through to someone and provide my insurance info. The person taking my info could not for the life of him figure it out. Says they will process it as a cash payment and I can provide insurance at time of pick up. Arrive for pick up 4 hours later and am ignored for a few minutes. After being acknowledged, I'm told my script isn't ready, minimum 20 minute wait. So now, we wait. read more

This is a 24-hour location with the pharmacy also open 24-hours a day, seven days a week. The employees who work in the store are great and go out of their way to be helpful and help you find what you need. The pharmacy is usually backed up and if you are going to wait for a Rx that you just are dropping off the wait can be anytime from twenty minutes to two hours and they are always understaffed at their peak hours. I suggest if you need the Rx and wait for it you should go to another pharmacy, but if you are going to pick it up later than this location is perfect for that! The pharmacists I can say are well qualified and very competent with what they have to say. read more

I went into this Walgreens great employees these employees go through hell with customers that don't like the answers they get from the mangers but customers also don't no all the mess the deal with drunks tweakers and they do take care of the people outside so people need to back off and understand what these employees go through and it's not there fault for following Walgreens policies read more

This is one of the worst pharmacies in the desert. Slow service, nothing is ever ready on time (refills). Pharmacy has unprofessional employees, laughing and messing around while customers wait. Store is dirty and disorganized. Going to move my prescription elsewhere. read more

I love it when I walk up to the register and the cashier leaves as soon as I walk up? Doesn't return for 5 Minutes. Pharmacist proceeds to take a call instead of helping me, making me further wait. I urge the store manager to check out the video. You will see me typing this review of my horrible experience. read more

They are completely understaffed. I've been going here for year because of her RX plan. And CONSISTENTLY along lines/ long waiting for RX to be filled. I Perdomo business with Wallmart at neighborhood market on 111. If you had less than a ONE STAR, I would give Walgreens that rating. read more

I really wanted to give more stars because the pharmacy staff is great, but either they don't have enough staff or they are all off at the same time. During "season" it Is even worse. Not sure why that would be? Wait time is ridiculous. read more

The rudest customer service on the phone. Arrogant woman who just closed the phone after telling me they'd have to call the doctor to authorize a refill. Where do you get these people? Same thing last year--the clerk at the pharmacy was equally rude. Do they need to bring a certain swagger to get hired there? Awful. Taking my business elsewhere. read more

Pharmacy staffing is awful. This is a seasonal town that continues to grow. Waiting in a line for over 30 minutes to drop off a prescription is ridiculous. read more

This place is a sh*t show at it's finest. My new name for this place is Waldump. The only employees there who actually care about the customers and are super helpful are the older male pharmacist (at night) and the Hispanic man that's usually on during day with bald head and has been there for years. Other than that..idk if y'all are taking the patients pills or what but ya need to get your act together or hire more people. My main complaint is coming in for a medication and the employees yelling out loud about my information and the drugs I am taking. Idk if HIPAA applies here but I definitely know that that's totally inappropriate and unnecessary. Please use your "inside voices" and maybe a little less attitude would be appreciated . Thanks. read more

The drive through pharmacy area is FILTHY and has been so for MONTHS if not longer. They somehow feel that that area is NOT part of the store! read more

Visiting from out of town and looking for a less than common medication. This pharmacy does not answer the phone. Was on hold for 30 mins and they finally hung up on me. read more

This pharmacy is NOT ok!! I went today through the drive thru and waited 20 minutes. No one was in line before me. No one came to talk to me or tell me that I would have to wait. I rang the call button-no answer. Rang again-the guy (who was nowhere to be seen) told me to wait. TWO people were on their break at the same time. At LUNCHTIME. Do they not think lunchtime is obviously going to be the busiest time? My infant was screaming hysterically in the back seat of the car and I couldnt do anything because these people could care less. After 20 minutes, he finally came, unapologetically, and took 4 more minutes to find my medicine and they didn't even have it all. SO frustrating. They don't care at ALL. read more

Tina the pharmacy desk is not very helpful and rude when you been waiting for your medication for hours and then call you it's ready and then tell you nevermind wait another hour read more

I searched for distilled water for my wife's cpap machine. I found it in the inventory on-line "10+" in stock. Yippee! So, relying on that, I went there. Nope. Zero in stock. The slack-jawed employee advised that they did at some time in the past have more than 10. Rendition of his fact seemed to exhaust his fund of knowledge. It is the sort of thing that could be un-screwed-up but I found no one who cared. Checking again now, several hours later, the goof is still in place. read more

By far the worst pharmacy experience I have ever had, with the second worst also being at this Walgreens Monterey, Palm Desert location #04756. EXTREMELY long wait time to fulfill prescriptions and this is AFTER they have been called in by your medical practice. Computer system often fails after you have waited 45 minutes and must return another day. Pharmacists located in the rear and behind the registers attempt to speak to clients seated waiting, which today resulted in mass confusion. Common courtesy would be to step to the front and address a client, especially when the Pharmacist has an Asian accent which is difficult for many to understand. I, too, speak with an accent and can appreciate this. Customers were irritated, frustrated, and become belligerent with each other due to Walgreen's poor customer service. In my opinion, their drive-thru should simply be eliminated as resources appear to be spread too thin, with not enough personnel and pharmacists to process what I can only assume to be an enormous quantity of orders. NEVER have had a good experience with medication at this Walgreens which has become so bad that I will be meeting with my HR department on Monday to express my disgust with Walgreens and to persuade them to switch pharmacy services provider for my major area hospital. Do the community a favor... shut it down. read more

Emerald and Elena at Walgreens palm desert were so very helpful in helping me with a balance reward points discrepancy. They were super nice and resolved my problem even during the holiday rush. They deserve a special holiday shoutout for taking extra time to help a customer. read more

They are very consistent. Every time I go I am surprised my how bad the customer service is. It is not that they are mean, hey simply do not care. I would say their skills are matched with the skills of the Palm Desert DMV. They are constantly busy, even at 9pm. They also do not fill the prescription until you are actually standing in line, therefore every customer waiting in line has to wait for everyone in line before then to have their prescriptions filled. It's very annoying, and always take at the very least 30 minutes for a simple pickup. Same yourself the headache and go to Rite Aid across the street. I have no idea why I still fill my scripts filled here, it always ruins my day. read more

If I could give this location a -1 star, I would! Worst Walgreens I have ever visited, I called to check on my Rx on the Monday my provider called it in. They said they were behind but that it'd be ready in the next couple days, then when I drove to the pharmacy the pharmacy was closed even though it's advertised as a 24 hr pharmacy pickup location. Went again two days later and was told there was no Rx there for me. I then went online and checked by Walgreens app only to find out they cancelled the Rx right after I had spoken to them. When I got home I called them and asked why they cancelled my Rx, they stated my provider cancelled my Rx, luckily I had my provider on the line and told them otherwise. They back tracked and then said they "found" the Rx I was looking for and that they'd have it ready for pick up in an hr. I went in after an hour and half and again it wasn't ready. They stated they'd get it ready right away and that it'd be 15 minutes; while I waited in the chair they "helped" several other customers all of which left the counter empty handed because their prescriptions were also not ready after being told they would be. Then when my Rx was finally ready after 20 minutes of watching disappointed customers come and go, they didn't even have all my insurance information applied to the Rx and had to wait another 5 minutes for them to correct the label. Needless to say, I'll be moving all my Rx's to their competitor, WORST Walgreens EVER! read more

This store is open 24 hours! Which is a plus. The staff is semi friendly,kind of sarcastic. Not a bad thing Haha the only real negative thing about this particular store is the pharmacy. That part off the staff is very rude,have no personality and are extremely slow. I'll be transferring my prescription to Rid-Aid! Will return for household items and other goodies though! read more

Worst ever pharmacy. The left hand doesn't know what the right hand is doing. Can't get any answers about a prescription. Wait time is very long. Never again. Transferring to another pharmacy. Beware read more

They are the worst!!! Picking up a prescription for my elderly grandfather that is in hospice. First off i waited in line to be helped with NO ONE in front of me, that's including at the drive thru window that was a 10 minute wait with them reappearing to me at least twice "we will be right with you". Next problem, the medicine I was picking up should had been ready for pick up since I had to drive almost 30 min to arrive, and it should had been ready I'm less that 10min. So one of the employees tells me that they have not received an order for it (not true the order was placed as I watched 40min ago, by the hospice nurse in my home) I asked him to please look again, because I know for a fact that he should have received it. His response was "oh, it just came thru" but you have to wait another 15-20 min for it to be ready..waiting.. waiting... waiting... pickup and guess what?! Now, they say the problem is that they can't bill my insurance because it's a holiday and it is now closed. But my grandfather has been getting his medication there for years so I call hospice to let them know what's going on, and as I'm sitting there in the chairs right in front of the pharmacy, she calls and they tell her that they are closed, when they did not close till 3hrs later. Meanwhile all this time my grandfather is in pain from a emergency procedure he had to get done. So I ended up leaving w/out pain medicine for my grandfather and having to make another almost 30min drive back home, read more

Grossly understaffed. Always a line at the pharmacy. Had to come here twice in the same day since they failed to properly input my prescription the first time. They clearly need some help yet corporate fails to hire more employees. Can some 20 year old genius please come up with a pharmacy that doesn't run super slow???? read more

If you fill prescriptions inside dont really have to wait long for them. Friendly staff. Drive through usually takes a while when there is one car ahead of you. read more

First off I'd like to say I come in ever single day... and am debating on ever coming in again. The new (I think) night manager that Asian/islander/oriental/ heavy set man is lacking any customer service skills. The only reason I am putting this, is because this is the second experience I'm dealing with this man. He has been aggressive, rude and absolutely seems like he hates his job. I've worked in customer service many times. I've been a fine dining server at Sullivan's, fine dining server at Blu' Ember(Rancho Las Palmas), and a server/bar tender at Ppashtopia(Rancho Las Palmas). If I acted or treated a customer the way this man does I would be instantly fired in the spot. This company should not hire people who are lacking public empathy and thrive on a position of power. Not to mention this technically is a third experience... I believe he was the man that was working tonight at 11pm and he hung up on my fiancé when she was calling to see if my phone was left there.... I did get my phone... thank god, because it is the new iPhone. But it wasn't a very pleasant questioning experience. I never write bad reviews... in fact this is my 3rd ever in my life... but this was necessary... I hope this man is dealt with for his lower trip... and johnnny the clerk gets his position.. he's an older man that is very nice.. even greets me by first name and knows I don't want my receipt.. haha (joking) anyways... I hope Walgreens deals with this matter. And I know (gut instinct) this isn't the first lroblem with this man you have had. From "CODY" tall Bald man that's comes in every day. read more

Great pharmacy. Staff is always helpful and friendly. Other then pharmacy related did't do much shopping at this location.