Sergio, photo department staff, was very helpful in making sure I get what I want. I accidentally put the wrong date on my photobook which happened to be a birthday gift for a special someone whose loved one recently passed. Sergio, redid the whole photobook at no extra charge and gave me the one with wrong date half off, because I wanted it still. I was really surprised and happy for this. I was expecting to pay more to fix my photobook since it was my mistake but Sergio and Walgreens went over and beyond to make this customer happy. Thank you!!! And the photobooks and wood panels I ordered were excellent. They looked professionally made. The pictures came out clear which is surprising since a lot of the pictures in the photobooks were old and some I took pictures of very old printed pictures. They were all gifts and the people I gave them too loved them. read more

Where do I start o go here because it's closest to home but omg the pharmacy is so bad they are rude and have a bad attitude they always have a problem with the insurance and when I call my insurance they say no everything is fine ,I called they put me on hold and then 5-6 minutes later they hung up the call I was mad the store is dirty inside and out the pharmacy window is nasty you can't even see the person inside helping if we go here it's closer but i think I'm going to change my pharmacy read more

after a long wait on the phone, pharmacy tech.just hang up on me. just so annoying. been on the phone for more than 30mins.and they keep putting me on hold..then hang up on me..VERY NICE!!! that's how you provide good service? this is not the 1st time that this happened to me, you guys should value costumer service. don't you have enough staff to answer calls!? or atleast take turn in assisting people in line at the pharmacy and phonecalls... aren't you guys supposed to be doing that!? so frustrating!! read more

Greg needs to work on his customer service I bough a couple items prior to me going back in just to ask a simple question yes my mask was off my for to seconds he did not have to come at me extremely profound a non Profesional. I will be contacting there Corparate office because if another customer comes in with his attitude and I tolerate manner towards customers it affects the business and also customers from only one person. I appreciate your understanding I spoke with the GM Tercera non tolerable behavior she was able bring the situation to where it needed to be placed . I also run a couple franchise restaurants my self and I don't even tolerate behavior it's foul and un profesional and going off on a customer your fired no questions asked . Paper done . So since the manager Teresa help me out I will still be shopping at this Walgreens when I'm in Area God bless and thank you management read more

This is the worst place to go for prescription pick ups. They have 2 drive thru lines but the only 1 is being utilized. Their service is VERY SLOW!! I dont understand why it takes 20 minutes to help a person with their pick up.. arrived at 10am and leaving at 1045 is RIDICULOUS!! read more

The most incompetent Walgreens I have ever been. Before coming in for about 3 times now, Mom called ahead if her Prescriptions are ready, we will always have a response yes theyre ready for pick up, but once you finish standing up in line you will be in dismay to be notified, no prescription ready. This branch honestly needs staff replaced with efficient and well trained employees. read more

This review is for the pharmacy... If you are thinking of choosing Walgreens on Railroad as your pharmacy, please do yourself a favor and go to CVS, Rite-Aid or maybe another Walgreens. This place is horrible, it may seem convenient with the drive-thru, but the line is usually pretty long. If there's a long line for the drive-thru - go inside and if the line is short outside you bet that it's packed inside. Somedays it's packed inside and outside, that's when I decide to come back another day. That's the game I play everytime I come to pick up my meds. If I can actually pick them up, that is.. Why? Well one of my meds is a controlled substance. Let's say, for example, it's due on the 25th and of course the date to pick up varies, but it's every 30 days. Today was my date to pick up my pain medication. I called this morning at 10 am to speak to the pharmacist to make sure it would be ready today, since it's due.. Pharmacist says it will be ready in 2 hours so I think oh good, no problems this time. Well, it is 5 pm and it's not ready. I already know the drill, it will be ready at 6pm when the pharmacy closes and I lose a day of medication. There is always a problem when it's a controlled prescription. I called in two other regular meds today and tell me why they were ready in less than an hour. Also for opiods/controlled meds, if you don't pick up right away and you wait a few days, the 30 days start from the date of pick up. If you're a person with chronic pain, I don't recommend this pharmacy for filling your medication. It's also impossible to get through when you call, it usually gets routed to their call center and those agents aren't very much help. I've seen people cry and yell on several occasions just because they're sick or in pain and can't get their meds. It's a headache, please save yourself the trouble and pick another pharmacy. read more

This parking lot is always super busy. It's a little small so it's always a hassle to get in and out. The main thing I like about this store is they have a drive through. It's always busy but there's a handful of pharmacies in town do you can't really complain. Inside is just like any other Walgreens but this one seems to always have a lot of people. Overall ok but their pharmacy is pretty good. I would recommend this location mainly due to the pharmacy. read more

If I could give 0 stars I would. I Called yesterday to refill my grandmother's medications and the guy on the phone said ok they should be ready by tomorrow after 11am. I go in today after work with my grandma. The women that "helped" were completely rude. The lady said "I can't do anything to help you go to pick up" after waiting over 20 minutes in line and the lady in the pick up or check in counter was no better. I told her I called yesterday to refill she starts saying "the medication has already been picked up last month and you have to call the Doctors office...oh their closed now" not helpful at all and extremely rude poor customer service. If you can avoid this place at all cost. read more

Worst drive thru pharmacy ever. It took them 30 minutes to serve per car in their drive thru pharmacy. Maybe they should look at their system in handling customers for their drive thru service. read more

When this store opened years ago management was good now it's likely no college educated people working for their paycheck no customer service angry employees, tired don't want to help non enthusiastic all the good ones either moved or quit! The manager brushed off complaint about a blatant rude employee and rolled his eyes at me they need new management I won't be shopping here again read more

Such a shame that this Walgreens is run so poorly. The aisles are stocked fine and the employees are helpful enough, but the pharmacy department is a complete disaster. If they can't staff the department adequately for the volume of customers they have, they should lose their contract with the county medical. The lines in the pharmacy both in store and in the drive though are always ridiculously long and they always seem to have a hiccup with billing the insurance or with filling the prescriptions. This is a private company not a government agency and I honestly expect better from a private company. We're leaving the area soon and thankfully won't ever have to come here again. read more

Back in October, I went to this Walgreens to go get a flu shot as part of the VA program. I asked the person working in the pharmacy department about getting a flu shot under the VA program, she told me that the VA partnership with Walgreens did not start until December 1, which at the time was almost two months away. A few days later I went to the Walgreens in Bay Point and they took care of me that same day. It seemed like they just didn't want to deal with veterans, I'm never going to the Walgreens in Pittsburg again. read more

This Walgreens is crap! Every time I come here to pick up a prescription it's not ready or they didn't fill it no matter if I call or do over the automated system. They call me a million times to remind me about a prescription refill but then NEVER have I ever come in without an issue. Definitely moving my prescription to another store. read more

I personly like this store a lot because of the cleanliness. Unfortunately, the lines are always long and sometimes they're out of stock of some of the things I need. The workers aren't that friendly except a few (older white lady and Daryl are nice as can be.) There's a security guard at the door, so don't try to shoplift from here. read more

Worst experience ever at a Walgreens. I went in one day because the website stated that their inventory for an item was 10+. Their website has always been accurate with inventory at all the stores I went to. Wether it was 3-5 or 6-9, it was always accurate. When I went into hos store they had 3 items on the shelf, when the inventory said 10+. I went up and down the aisles because sometime they are misplaced. Didn't find the items I was looking for so I waited for help. Didnt see a single employee on the sales floor. I went to the cosmetic section and waited for the lady in front of me to finish checking out. After a long wait, it was my turn. I told the employee "I know this isn't your department, but can you help me find more of this item. It says online that there are more in stock and that they could possibly be in the back." She immediately told me that whatever they have in the aisle is what they have and that she can't check. She didn't bother calling for another employee to help. There was no one else in line behind me, so she could've put more effort in helping someone. She didnt look like she wanted to be there and I didn't just see that in our interaction, but also with the customer in front of me, which is why it took so long. There are alot of unemployed people who would want your job and provide better CS than she did. I was already in rush, so I just left and didn't bother trying to get help from someone else. The last time this happened at a different location, the employee went to the back to check for me. I didnt even ask if they could check the back, but they insisted anyways. read more

This place is super sketch at night! And like other Yelpers have pointed out, the employee are clueless, slow-moving, inefficient as all get out!! I showed up, found what I needed, and got in line. When it was my turn, the lady started scanning some items that were aleady on the counter. I let her know that the items weren't mine, and handed her the batteries I wanted to purchase. Without speaking, she looks past me at something, so I turn around... There's a lady walking over with some items in her arms which she places on the counter -- and the employee continues scanning these items!! OH OK, I'm NOT STANDING HERE AT ALL; just push my purchase aside! Oh yes, OF COURSE I HAVE ALL NIGHT! (super sarcasm) Apparently, the shopper forgot a few things and went back to shop some more. While she was gone, I show up none-the-wiser. The employee should have just helped me since I was there, ready, and had already waited in line. How rude of them both!! At the very least, tell me WTH is going on before you just start doing your own thing, completely ignoring your next customer, me. What can you really expect in the hood from hood folks? THIS, I guess. read more

If you want to catch COVID then this is the place to go. Worst pharmacy experiences out of any. Today I went a second time to try and get a booster from Walgreens. First, they have you wait with people who are there coughing and sneezing constantly. Then when you do finally get to the window, the pharmacist assts act like your not there for about two minutes before acknowledging you're there. Then they ask you for your ID and vaccine card. Then they type and type and type and type. When I asked hime why he's typing so much and keeping me here with all these people coughing and hacking he tells me suddenly that he has to verify who O am. He had my state issued ID and my vaccine card and he's trying to identify me??? I finally had enough AGAIN and started to walk out. But this time I decided to inform the manager of this horrible process. The manager was nothing over 26 and looked at me like a deer in headlights. He stuttered a few times trying figure out a solution and finally I just said forget it. Obviously this whole company is full of idiots leading idiots. How the hell can they sell pharmaceuticals beings so dumb? Wonder how many they've killed because they don't know how to expedite or keep people safe. STAY FAR AWAY! read more

STAY AWAY FROM THIS GHETTO AZZ DUMP!!!!!!! The employees have no clue what they are doing...LONG wait times....and dont even think about calling them....I had 1 caller ahead of me....was on hold for 20min.....go to CVS across the street! read more

WORST WORST WORST I hate that there automated service calls and says prescription is ready for pick up you show up to the pharmacy and the staff tells you not there's nothing for you to pick up after standing in line for almost an hour because the drive-through was insane when I got to the counter I see that there is more people behind filling prescriptions and others just walking around filling the bin into people attending customer service one attending inside the store and the other attending in the drive thru ridiculous they seriously have to update their system and hire a professional with great customer service not grumpy people up in the counter I think this manager should be more tended to customer service and not her fashion show before they would call for help after seeing 3 people in line now they don't give a shit and there other speaker is always out of service fuckn ridiculous. If you want bad customer service please go to this pharmacy but go on your day off because it's worse than DMV you sit there waiting for your prescription for more than an hour so don't even go on your lunch break. read more

Walgreens pharmacy is so bad Takes for ever to pick up prescription they make you wait in line for two hours. only one person is working the one in bay point is soooo much better fast read more

The pharmacy department here is garbage very unprofessional and it's not worth coming to get your prescriptions here I would find another place to go I will definitely will not return here again this place is garbage unprofessional totally read more

The pharmacy staff are just stupid , slow , and apparently don't understand English .

understaffed... However the people here are ALWAYS ON POINT with courtesy! The prices are decent and I LOVE the photo department! read more

Walgreens - ALWAYS a super long line here.. AND INSIDE IS JUST AS BAD. Only one side of the drive thru is open. Horrible. - Cosmetics & Beauty Supply Near Me - Pittsburg, California

Pharmacy staff in check out are useless and not helpful at all. With all this going on with Covid having customers go back and forth between their windows because one doesn't do the other persons job it's stupid. Especially when I called ahead to assure my prescription was ready and to make sure my copay info was correct. They assured me it would be simple and fast. Not!... I usually go to the pharmacy by my job in SF and never had issues. If it wasn't for the shelter in place orders, I wouldn't come here at all. read more

Definitely need to find a new Pharmacy, everytime I come here these rude ass people at the pharmacy don't want to help anyone. You got 10 people in the back and only one person ringing up prescriptions. It's ridiculous how long you have to wait in line to get up to the counter only to have these little bitches walk away and not help you. read more

I have been coming here for years whenever there's something wrong with my prescriptions they contact my insurance company and make the whole process very smooth I never have to do anything the pharmacy at Railroad Avenue in Pittsburg the people are always friendly and just overall great service never have any problems. read more

This Walgreens made my fiance go cold turkey on her medication (Not a pain killer). They would not fill the prescription for some nonsense reason, saying that insurance wouldn't pay for it because they interpreted that she wasn't supposed to run out of meds yet, even though my fiance was taking the meds exactly as the dr instructed. They also did not let her purchase them with cash. This is not a medication that its even possible to abuse and does not have harmful side effects. This also affected our breastfeeding daughter. They also did not inform us of any problem with the medication. Use that automated system Walgreens! This has caused us, especially her, a lot of stress and mental anguish. Thinking of talking to a lawyer. Stay away if you can help it. read more

This pharmacy is the worst. They have a sign (barely noticeable) indicating they are closed for lunch from 1:30p-2;30p; an outgoing message stating that they open back up at 2p and a team leader that says they reopen at 2:15p. Managers are impossible to reach read more

I give it 3 stars. This walgreens gets crazy in the afternoon. Plenty of employees some helpful and others clueless and lost. If you come in at the right time you might get lucky and have attentive people helping you or not and have the lost employees trying to help you find help. Lol. If it's around lunch time parking lot is crowded. Forget going to the pharmacy you will be there for hours. The store is mostly kept clean. read more

Terrible customer service and terrible drive thru movement this outrageous took me over 30 minutes too even get close too the window and still they took long too get a simple medication read more

They never want to get the insurance info done they say they will wait for concord to do it and steal it after less work. Then when they call you and say your meds are ready you get there its not filled. They are lazy and rude! read more

Wow I guess I'm not the first person to have terrible service at this Walgreens...Horrible experience I would never go back and I'm sure they'll have more people that won't be going back to this Walgreens due to the lack of customer service...AVOID at all cost! read more

indefinite hold time, not enuf staff at pharmacy lines are always filled with 10+ people waiting

This is the WORST pharmacy that I have ever seen. They have lost my prescriptions multiple times. This last time was my fault because I should never have come back here, I only did because it was convenient. My dog has lung cancer and needed a cough suppressant so I stopped here and arrange to have it picked up the next day. When we came to pick it up they don't even have the prescription or any sign of it. He want to get a prescription do not get it here. read more

Good God. This place sucks. You could easily spend over an hour waiting in line for your prescription. And then it will be wrong. Or you will only get part of it. And please don't have any questions because they do not have the time or the willpower to answer you. read more

THIS PLACE DOES SUCK!!!!! **This pharmacy (maybe other locations) has switched to electronic faxing!!!** I e-mailed Walgreens corporate at the website provided, I never expected a call back from the DM! I explained the numerous issues & he apologized & I explained how many people I've seen in front of me drive off furious because their perscription wasn't filled. Although I hate to see other people experience such a disasterous example for running a business, but I felt like I was the only person. After speaking w/the district manager he said they recently switched to electronic faxing instead of paper. Big mistake!!!!!!!!!! My doctor faxed my meds 5 times (!!!!!!!) then finally I had to make a very embarrassing call to my doctor to ask him to call it in!! Then they said I would get a text when my meds were ready. When she confirmed my phone number, my mouth dropped to the floor! Not even close! I have no idea how they got that number! Of course, I called multiple times to get it right. Perhaps with the fact that they are the busiest pharmacy in the area, they deserve a break especially when they are using a different system. Although, with multiple complaints if the system being faulty this is something that needs resolved sooner than later!I As for getting my phone number wrong so many times, that's pure negligence. read more

It's a new Walgreens, but it has everything that is in the usual stores. My only problem was when I went to purchase folders there was someone that spilled soda on the stuff and it was all sticky and wet and no one noticed. If that didn't happen I'd give it 4 stars. read more

Typically not so great service but today was great! I must credit Fady the pharmacist for such a sweet & professional approach. And I kept over-hearing Jaslyn say "I can help you!" It's just nice to hear these things on a 100 degree weather day. Thanks Walgreens! read more

Walgreens - The meds! - Cosmetics & Beauty Supply Near Me - Pittsburg, California

Pharmacy Offers Immunization, like fu, Pneumonia,