I placed and order for delivery and unfortunately for the third time my order was no complete. I called the store 3 times and they aren't able to refund my money today for the item I didn't receive I will need to call back a fourth time tomorrow. A complete waste of time. read more

My son and I came to Walgreens to take passport pictures for his passport renewal. The store was not busy overall. We walked straight to the back of the store where the photos counter was. There was no one working the counter. There was a contractor waiting to sign off some work there. After a few minutes I asked him if there was anyone working the counter and was told that the lady was suppose went in the back room and was going to come back out. After close to 10 minutes, the contractor finally went to ask an employee molted to go get the lady so she can sign off his work. Afterwards, she did help us with the passport photos. She was nice, took my son's photo, uploaded it to the system and told use it would be a few minutes while she crops, touched up the photos and print them. It ended being up closer to 10 minutes as she had to help another customer with something. Walgreens is a place to get passport pictures ($16.99 plus tax) and have other pictures printed (self serve kiosk), but if you need help, be prepared to do a little waiting around. read more

Walgreens - Passport Photos area. The they pull down a white screen when for the background when they take your picture - Cosmetics & Beauty Supply Near Me - Vacaville, California

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Avoid this store.. they give you the wrong information. I called and asked if I could pick up my order as it would be cancelled later that day and I was assured that they would hold it till 4 pm I arrived at 1 to pick up and was treated horribly by a man he wouldn't even let me speak he kept cutting me off and was so dismissive. Eventually the manager came out and said sorry you were given the wrong information and wasted ur time while rolling her eyes at me.. read more

Walgreens pharmacy Jojo rojelio and and all the receptions that sit at the medication side do not do there job line is always extremely long people walking off talking every time I come here it's horrible like the lines should not be that long this is ridiculous that that they leave the lines long every time I show up here people standing in line waiting in for medication that's not ready instead of helping the next person for it to be one person ahead of me and I waited 20 min in line is absolutely insane hire people that know how to do there job it's not reason it's all these people that work for the pharmacy but only one person working on register. This is sad that people take this long to read more

Walgreens - Cosmetics & Beauty Supply Near Me - Vacaville, California

Photo department is fast and quick. Always beautifully done on all orders or frames i get from there! Always, ahead of the time frame they quote. I love their photo department;) Napa one ive went to a few times and not even close! Always very late on getting order done, hours late!! read more

2 stars for Photo! Not sure who helped me with my photo order but I'm very thankful for the and customer services-wonderful customer services. 3 stars missing solely because of Mercedes! Mercedes came to "help" the photo line and she could not do anything. She couldn't pull up a photo order - she could not reload a gift card - she let customers cut in front of people. She was arguing with customers. She needs more training and better knowledge on how to be a team player. She caused a lot of confusion with staff and customers. read more

They are selling compromised gift cards that have been hacked . As soon as customers purchase them the money is streamed to hacker accounts and not cards . I was told that $100 Amazon card is unfortunate but there's no refunds and I never heard back from their fraud department . read more

Walgreens - Gift card - Cosmetics & Beauty Supply Near Me - Vacaville, California

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The service here on Alamo is ridiculous. They say it will be an hour, you go back and still not filled so wait another hour! They should have someone there to fill the orders if you are waiting. Spend too much time on computers so really don't know what they are doing! Better to go somewhere else. Kaiser can get your meds in 15mins so why does Walgreens take longer? Step it up Walgreens Pharmacy! read more

Don't come here unless you want to waste your time and be treated like less then a human. I know we all get busy but to wait 40+ minutes to pick up photos is ridiculous, while the other employee yells at the other employee in front of customers about how she's too busy to process photos. read more

I love this Walgreens. Staff is always friendly and helpful. I can run in, grab my items and check out in a flash. The location is neat and tidy. I highly recommend. read more

This store needs a staff overhaul. The store manager is rude to every person that she comes in contact with the pharmacy staff treats you less than an adult. You're much an inconvenience to them. I find this very disturbing and sad since most pharmacies are closing down Walgreens is one of the last ones there And they feel it's their right to treat people like they're less than human. Run from them if you can. read more

The Pharmacist David is outstanding! He is very caring, and show empathy. He called me about a new prescription, he noticed on the computer I didn't want to take a pacific one which wasn't going well with me. I was in the hospital for a couple of days and forgot a couple of years ago I had asked my Dr. To take me off this prescription , the hospital renewed it for me again, but David remembered me telling him it freaked me out he told me if I still want to take it because I had problems before with it? I just told him I'll take it anyway, low and behold, it did the same thing again! I asked my Dr. To remove me. But David had know idea I had a problem, he called today April 15th to see if everything was ok? I told him no! He suggested to tell my Dr. To cut in half, which i did. I really appreciate him being so caring, if any of you take medication this is special, and you can't get anything better than a Pharmacist, who is a Doctor of Medicine right? read more

This review is specifically for the pharmacy. I called in a pharmacy transfer last minute and the pharmacist (I think her name is Violet?) was so kind and fulfilled my order very quickly. She called my original Walgreens location for my prescription and went above and beyond to help me get my medication before my trip. Corina, who is also a pharmacist, assisted with my check out process and was really kind. She was very informative about what to expect and gave me advice for my trip on what to do! Was really happy with my experience :) read more

this place treated me terrible the lady kept asking me to do her job for her. The pharmacy wouldn't let me pick up my medication

The service is the best it can be with the plexiglass in front so you can't hear anything as well as quite a few people wearing masks. Makes it very difficult to hear anything they say. Walgreens needs to hire more people! read more

Horrible service. Made an appointment a week in advance and they failed to tell me they don't do this shot in store. Why even bother having the option. read more

Great staff great location they have what you need here. The store is usually clean most of the time I like coming here because parking is easy. Also they have toys in a bunch of holiday stuff all the time. Check out as easy as well. read more

By far the absolute worst pharmacy I have been too and I actually went to them for years not just once or twice. If you NEED your medicine to live or for quality of life go anywhere else. You will stand in line for 45 minutes just to be disappointed and leave without your medicine. If you try to call them you will be on hold for 40 just to be disconnected or disappointed. I had surgery recently and needed to refill my pain medication, it has been two weeks and I still don't have it. I changed to Lucky pharmacy 8 years ago but they just closed their doors so everything rolled over to Walgreens automatically, I changed pharmacy's again yesterday. Terrible, Terrible service. read more

I believe this store is withholding products from customers. The website is reporting multiple products of hand sanitizer is available at this particular store. When you go and ask for one they tell you there's none. When you watch the Walgreens website for particularly Alamo Vacaville in-store it said there are 10 to 20 of a couple of brands. I watch the number decrease daily but they still have them in stock. What kind of practice is this? On top of that I'm a nurse unfortunately I can't stay home and I have to take care of this covid 19 and I can't even pick up 1 bottle from this store for my car for my protection and health. If you solely feel this isn't true please respond so I could understand why this particular store is having system issues. read more

If I could give this Walgreen pharmacy a 0 I would. The staff are unfriendly and the pharmacist are always going on breaks without a posted sign so you stand in the long line to be told the pharmacist is out and they can't sell you your prescription till they are back. read more

I would love to give them absolutely NOT ONE STAR AT ALL , last couple times I have shopped there the staff has been beyond rude and nasty attitudes , when someone says excuse me in a pleasant voice that doesn't warrant being looked at rolled eyes and back turned and walk away really , or Then yelled at when you stand and wait to ask another staff member for help ! Guess I'll drive else where before I spend money there again ! read more

Awful. Checked in for a simple prescription and was told it would be 30 mins. And hour later I was told they couldn't do the prescription. If you can go anywhere else! read more

I stopped in to print off some very special photos, immediately Mel assists me & others. She walked me through printing my pictures and to my surprise called me over the intercom my pictures were ready within 5 minutes, not only did she go above and beyond, she was compassionate, warm & avid about making sure I had my photo exactly how I wanted it. Thank you Mel read more

Got my first COVID vaccine here. Appointments well scheduled so that there was almost no wait. Pharmacy tech was very knowledgeable and pleasant; same for the clinician who administered the shot. A big thanks to you both. Store is big, very clean and well organized, follows COVID protocols carefully. I shopped during my 15 minute post shot wait - the associate who checked me out in the cosmetics area went out of her way to help me find savings on my purchases. Excellent customer experience all around! read more

Worst pharmacy ever You think you have auto refills? You don't. Even if they told you the month before the med was on auto refill. You think it's ready to pick up because you got a message from them saying it was? It isn't ready. And they don't know the names of meds. Be prepared for 3 to 4 trips there to get what you need. read more

Terrible pharmacy. Staff needs immediate training . Additionally, protocol for meds despite having a prescription is Byzantine to say the least . Visiting from San Diego and had my doctor send med request to this pharmacy. The first time I came in they said that they had not received it . I called my doc and their admin staff to verdict they sent it only to be told they had . I came back the next day after waiting in a extremely long line . Their pharmacist told me they weren't able to fill my script unless a "local doctor " prescribed it. Crazy this is the first I heard of this and had to call around to see if this was standard. . It is not Standard. Additionally . They said that my insurance did not cover my meds which was also new to me seeing as every pharmacy that accepts my insurance covers it not to mention it says that they accept TRICARE in big bold letters on a sign that I saw while standing in line. She eventually was able to find my insurance coverage through my Social Security number versus my benefits ID number. I was dental about my prescription already been filled and I would have to pay additional money for this out-of-pocket. It had not been filled. The pharmacist and the pharmacy tech were perplexed to say the least. At odds with the whole experience and had wasted over four hours collectively over the last few days waiting for this medication and standing in line I remembered that I could just pay cash and asked to be reimbursed via my insurance company. I liked it to that method and saw that the cash price was extremely high. I asked if they had any good RX cards to which they're responsible was again met with bewilderment and awe. She quoted the high price again I asked once more only to do my due diligence and Google good RX. Once I did that I was met with a friendlier cash price. I will say though there were other companies on that list that had the medication for a lot more affordable cash price substantially more affordable 50% less actually than what the good RX right price was For Walgreens. As somebody who will probably never come back to this location I highly recommend anybody going to this location and dealing with the pharmacy to either call in advance and or opt not to go to this one at all. It is not run well. read more

This Vacaville Walgreens is always kept clean and organized. There's one particular staff member there who was the most UNFRIENDLIEST person I've encountered in customer service! Scott, was just rude from beginning to end. Besides that, I usually always have pleasant interactions with the employees here. read more

Walgreens - Love these!! So comfy!!2/$10!! - Cosmetics & Beauty Supply Near Me - Vacaville, California

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I find that the time of day determines the type of customer service I get. During the day, the employees seem to be focusing more on stock and cleaning than helping customers. Guess the ones that work during the day are shy? In the evenings later at night, the customer service is better. Always clean, can usually find any small items you might need suddenly when everything else is closed or you don't want to drive too far (this location is very close to me compared to driving all the way out to 24hr Walmart in Vacaville, which is about a 10 min drive). read more

In my 2 experiences at this pharmacy, they have been incredibly slow, not knowledgeable and inefficient. Their customer service skills need a good mount of work also. Will never come back if I can help it! read more

The Walgreens photo did an amazing job with a very large order we did. We had over 600 8 x 10 prints done and not one mistake on printing or quantity counts. They were patient and the prints were done in a timely manner. Thank you for helping us accomplish a large task in a short turnaround. read more

This is literally the worst pharmacy I have EVER had to deal with. If you can avoid this place I would, everyone needs to be fired here. I have waited the better part of day multiple times for a prescription to be filled, when they say it will only be an hour. Try and pick it 6 hours later and get told sorry not ready yet you can have a seat and it should only be 30 mins. The people working the cash registerer's have zero pulse, they have no personality and are the slowest workers around. read more

I don't leave reviews often, and try to make sure to do so for positive service experiences. Today, I definitely had to. I tried to pick up a curbside order but the website was malfunctioning. I called to get assistance due to this issue, but apparently calling is a bother. The woman on the line sounded irritated to have to speak to me and asked, "So do you need the pharmacy or a manager?" I didn't need the pharmacy or a manager? I asked that she let ME know who I needed-- it's their store and I don't know their protocol? She just repeated, so do you need a manager? I just said, sure if that's the only option? I had to confirm if it was Walgreens I had reached. I was transferred to a manager and explained the situation, and that I was confused about the irate staff person I was trying to get assistance from. She didn't care and I received the same attitude-- "I'm handling curbside today, what do you need?" My daughter was so confused as why these individuals were being so rude. I have no clue either, but it was disappointing. I understand they must deal with people with nasty attitudes as well, so I'm not sure why they would treat others like this who are just trying to patronize their store. read more

If I could give a NEGATIVE 10 review I would. Worthless, incompetent and there is NOTHING GOOD I CAN SAY ABOUT this pharmacy-I am lodging a complaint to the Pharmacy Board snd tj the CEO of Walgreens. They aren't all as bad as this one. Napa is great. I'm moving and will then NEVER look back and will not ever use Walgreens again. Just this one prescription my doctor and I have spent a lot of time explaining that it was a prescription I was already taking but was increasing-They said they finally understood only to just find out that they are STILL charging. To top it off I finally got to the pharmacy only to have them finally pick the phone up and hang up. I called again and finally gave up. If you don't mind the long drive Napa Walgreens is great. If not my advice is find another pharmacy other than Walgreens read more

The customer service in the pharmacy is excellent!! Sometimes there's a little wait time but totally worth it! Liza is wonderful! She always remembers my name & she's just wonderful!! Thank you Liza read more

Stopped by on a quick run to Tahoe because one of my friends forgot their polarized sunglasses and they they would not wear anything other than polarized PLUS the outlets were still closed. I am a big fan of Walgreens because they have everything anyone would need, for daily household efforts to requiring a card for a last minute birthday in the office. Need candy? They have it. Sodas and waters for those heading out to the ballgame? And if you forgot your lunch, they actually have a cold section with sandwiches and fruit (mango is usually my go-to). This location is slightly off the beaten path and you have to drive down a bit to get to, but getting back on the freeway was simple enough. read more

While the people at the pharmacy are very nice, it appears that they have an issue with efficiency at this pharmacy. The time it takes them to find your prescription is a bit ridiculous in the year of 2021. The only local pharmacy that is slower than this one would be the one on the local Air Force base. Wally world is much better, but I refuse to go there. Walgreens is my only alternative. As I said, this is not the employees fault, but a corporate or management issue. Also, when I was transferring my prescriptions, somehow not all of them made it over. read more

Terrible pharmacy. Always a long line with wait times that are ridiculous. There should be a better process- if the prescriptions are ready to be picked up, why do I have to wait in the same line as the people that are waiting to get things filled? The kicker is when some of the pharmacy staff will let their friends cut in line.. go somewhere else! read more

Incompetent pharmacy staff... Dont have a patient call in for a med transfer they cant decide what to do and say after many calls of indecisiveness on their part not to refill meds If Im paying for it fill it Its not expired so whats the problem I miss the easiness of Kaiser Kaiser finally had them fill it and it still wasnt ready when I came back.... read more

Two factors influenced my rating: misleading prices and the employees. To get the advertised prices on a lot of items, you have to load coupons onto your walgreens card, so even though the tag says "with card" you still need to find a way to load the coupon. Second, the cashier was not nice at all had me re-enroll in walgreens for I'm not sure what reason. He said that I had not been in their program after he looked me up. Quota? Maybe. No greeting. No help. No friendly service. I'm definitely not returning to this Walgreens! read more

Disaster of a pharmacy- constant issues with prescriptions, long wait time and most recent was a booked appointment for a flu shot. Showed up at scheduled time to find the pharmacy closed. Was told sorry these things happen. If you recommend we book appointments online you better have staffing there for the appointment! read more