Sales Manager Cortez Lilly is Amazing he is Friendly, Warm, Infectious Smile, goes above and beyond…read morefor customers before the sale and after the sale. Our Salesman Austin Cooper is very friendly, knowledgeable he will look to help you get in a vehicle within your budget. I have followed them from Walker KIA to Walker BMW. Trust them implicitly won't buy a vehicle without their assistance! N so if you're in the market for a vehicle you need to see them!!' When I win the lottery I will buy a Beemer from them!! Seriously though go see them!!

first, i love my c43 amg , no doubt, and while i didnt purchase from them i chose them for service…read morebecause i heard they were honest. the car was under warranty at the time i would here a drip when i would turn the car off they said it was nothing. but when i kept hearing it i chose to get a second opinion but no warranty at this point and there was a problem. $5000 LATER i found myself extremely upset no loyalty to their brand. so be careful when taking your benz to them!!!!

Southern Chevrolet has permanently lost a loyal, long-standing customer -- and I am committed to…read moreensuring that every prospective customer understands precisely why. I am the owner of a 2021 Cadillac XT5, purchased brand new from another dealership. I made a deliberate, voluntary decision to bring my vehicle to Southern Chevrolet for every service appointment following that purchase. I was under no obligation to do so. That loyalty was a choice -- one that Southern Chevrolet has demonstrated it neither recognizes nor deserves. Over a week in advance, I contacted Southern Chevrolet directly by telephone -- not through an online portal, not through a third party -- and scheduled a service appointment for 8:00 AM. Due to the geographical distance between my residence in DeRidder and Southern Chevrolet in Alexandria, I arranged and paid for my vehicle to be towed to the location the evening prior, ensuring its arrival well before the scheduled appointment time. I then placed a follow-up call first thing that morning to confirm receipt of my vehicle and to verify that the appointment was properly noted. I was thorough. I was communicative. I was prepared. I want to be clear about something else: my Cadillac XT5 is my only vehicle. I was at home in DeRidder while my car sat at Southern Chevrolet in Alexandria. My husband, who was at work, had our only other vehicle. When my vehicle was ready, he would need to leave work, drive to DeRidder to pick me up, and then the two of us would make the ninety-minute drive to Alexandria together to retrieve my car. That is a significant undertaking that requires adequate advance notice. That is the only reason I called at nearly 2:00 PM. Not as an imposition. Not out of impatience. Out of necessity. What I was told during that call was nothing short of astounding. The service representative informed me that my vehicle had not yet been seen. Not delayed. Not in progress. Not seen. Six hours after an 8:00 AM appointment -- a vehicle that had been on Southern Chevrolet's lot since the previous evening -- and it had not been touched. It was also during this call that the representative informed me, for the very first time, that my 8:00 AM appointment was never actually an appointment. It was simply a place in line. Upon receiving no satisfactory resolution from the service representatives, I did precisely what any reasonable customer would do -- I requested to speak with the manager of the service department. That individual is Mike. Rather than offering a resolution or an apology, Mike chose to back up his representative's position -- reiterating that the 8:00 AM time is simply a place in line and that my vehicle could be serviced within twenty minutes or retained for two weeks. He then informed me that I was welcome to take my business elsewhere. The manager. Not a front-line representative. The individual in the position of authority, whose professional responsibility it is to advocate for customers and resolve legitimate concerns -- and he used his authority not to correct the situation, but to defend it. I followed every appropriate channel. I exercised patience. I escalated through the correct hierarchy. And the highest point of that chain responded with dismissal. I did not purchase my vehicle at Southern Chevrolet. I chose to service it there. There is a meaningful distinction between the two -- because choosing Southern Chevrolet required no incentive, no obligation, and no contractual commitment. It was trust, extended freely. And it was met with contempt. Consider this my formal response to Mike's suggestion. I will, without hesitation, be taking my business elsewhere -- and I will ensure that this experience is thoroughly and widely documented. We also asked to speak to the dealership manager Eric Irons and he wasn't much help. He stated the same policies that the rest of his team explained. My appointment wasn't an appointment, it's a time to get in line. But all the reminders I received made me feel like I had an appointment and not a "que spot in line". Please steer clear of this service department.

I really enjoyed here at southerland chevrolet,and being with ms.williams,she stood by me all the…read moreway through the process,,showed good hospitality like she knew me for years..thanks a lot,,we be coming back here for my chevy

Everyone is friendly and efficient, I go there for my oil changes. I always walk around and look at…read morethe automobiles they have on the lot while I wait. I've never had to wait longer than a hour.

Do not shop Vaugh Used Cars in Alexandria. Bought a used car, very seamless process, however the…read moreday I go to drive it off the lot the ac is not blowing cold. I tell the salesman and he says leave it with him. I leave it and the next day I get a text saying the ac is fixed. I drive it for about a month and the ac goes out again. I bring it in and after waiting an entire week to hear anything turns out I need a condenser coil. 2100 to fix it. I tell them, there was an issue before I left with it and I was told it was fixed, obviously not. Someone just put a charge on it and let me leave with it knowing something was wrong. On top of it, it was not even put into the system that anything was done at all. I have texts as proof yet they still refuse to service it for me. So everyone be aware of the shady place that is Vaugh "Value" Alexandria

SERVICE DEPARTMENT I bought one Jeep from this dealership…read moreand one from another dealership. I have tried multiple times on my previous jeep to get in and have what was causing a problem fixed. I could never get in. I was told to leave it, and we will get to it. Who can leave their vehicle for weeks at a time while it sits there? That Jeep ended up catching fire. Bought a new Jeep from a different dealership, tried to make an appointment to fix the problem, and again was told we are backed up. You can come drop it off, but we won't be able to get to it for about a week. What happened to you making an appointment and bringing your vehicle on that day? Why does your vehicle have to be on the lot to be in line? I wonder if it wasn't under warranty and I was paying out of pocket... would they fit me in then?

We were passing through as we were traveling in our Dodge campervan and they got us in and out so…read morequick and last minute. Very nice and professional. Would highly recommend. Thank Jeff for the service!

Do NOT BUY a KIA! especially from walker kia in Alexandria! we brought a brand new Kia sorento 2026…read morein April 2026, we noticed the first week the driver window wasn't sealed prop but we felt easy fix and we would bring it up at our first oil change. we made an appt for June 4 to get window checked out. but the week before that appt is when everything fell apart. driving down interstate and engine light blinking and our car won't go it's shaking and idling. code popped up said limp mode. turn car off and on and it went away! two days later same thing but worse, engine light stayed on, shaking and jerking and wouldn't go. code said engine issues. we barely made it to the dealership. they kept our car for a week and didn't even offer to put us in a loaner vehicle after we put a huge chunk of a down payment and financed a load of money which they screwed us on that to! after a week they told us injectors or something was wrong and didn't fix the window because they couldn't find it but gave us our car back with the gas light on. we left and 30 minutes later same thing again! engine light on, code said engine issues and car making weird noises and driving awful. this time they did put us in a loaner vehicle but had the nerve to tell us to bring it back with a full tank of gas. our brand new car has been at the dealership for 20 days and we told them we wanted a refund and we heard nothing until my huaband reached out after two weeks and the sales guy said the parts would be in tomorrow??? we don't want that crappy car anymore! especially after the sales guy told us he sold 20 cars last month and a lady was having similar issues with her new car going into limp mode!! this place and these people are trash! they don't care about you, they want to fill their pockets and they treat you like a turd! don't trust Kia

We purchase a 2020 Kia Optima in Oct. 2022. This dealership epitomizes was Customer Service is from…read morethe day we bought this this car they have exceeded in Customer Service. Today was no exception I ran over something in the road 2 weeks ago but never really had any issues until yesterday. While driving on the interstate there was a flapping and scraping sound coming from underneath. I'm 66 years old so I couldn't look underneath. This morning I called Kia they told me to bring it in. I did they told me the skid plate was torn up. I couldn't afford to pay for it today. So made it so I could drive it. Changed the oil and rotated the tires. From the receptionist Brittany who took the call transferred me to Service who was busy and couldn't answer my call quickly. Brittany picked my call back up and explained I could hold, call back or Service could call me back. I decided I would just go to Kia. My point is Brittany did not leave me on Death hold. Service Department Nora took my car in they offered to Shuttle me anywhere but I stayed. Every single person who works at Kia were friendly polite went above and beyond to make me appreciated. If you ever want to see Team work in action, Outstanding Customer Service during and after the Sale then go to Walker Kia you won't be disappointed. Shout outs to Receptionist Brittany, Nora in Service, Cortez I Bria Sales Manager, Austin Cooper my Sales Person and everyone else who works there definitely know and understand true Customer Service!! Geaux Kia Walker Geaux!!

Best car shopping experience I've ever had. Chad Jeffers was kind, professional, and…read moreknowledgeable. No pressure; very professional. Love my new Rogue!

The process of buying the car was quick and easy, but we found out from our bank weeks after…read morepurchasing that the dealership put the title in our name and sent it to us directly instead of the bank whom we received a loan from. My husbands name is on the documents, so he had to drive back to Alexandria from Fort Polk to fix the error at the DMV. Navy Federal gave us a limited time to correct the mistake or we would have our vehicle REPOSSESSED. He is an active duty infantryman and it's very difficult for him to step away from work between their training schedules, let alone to manage a DMV appointment within that time frame. He's lucky he was able to get out of work at all to resolve the situation. I am in Nursing School and work full time as well. It is not ideal to have to handle careless mistakes in the little free time we have. Leglue then promised us a detail on the car as well as an oil change to compensate my husband for his time and their mistake. We were told to have at least an hour of time to spare while they "detailed" the car. I took the car in for the detail and it was promised to me by Cobin that they would scrape the adhesive off the front windows. I got in the car and quickly realized the adhesive was not removed, the car was dusty and the trunk wasn't even vacuumed. I waited over an hour for a sub par detail. I was told "sweetie these are not professional detailers". For $3.00 at a self car wash on base after ten minutes our car looks better than what I waited close to two hours for. They did take it back and fix the adhesive, but a serious waste of my time. Shortly after, my husband scheduled this oil change weeks in advance. The service department directly reached out to us on their own accord, so this should have been caught. This morning my husband was 45 minutes into his hour long drive to Leglue to receive the oil change and a service member called to say they do not service Toyota vehicles. This was scheduled over a week in advance and they called barely an hour before the appointment. A waste of time and gas. I will be happy to not go back to this dealership again. My husband is now doing our oil change himself at home which I can at least trust will be done well. After experiencing multiple inconveniences at this dealership, I would advise people to explore any of the other dealerships on Coliseum.

Make sure when a appointment is scheduled you can work on the vehicle. A person with only one…read morevehicle should not have to leave their vehicle 5 days to be looked at. No customer would want to be without their vehicle especially when there was an appointment to get this taken care. This place is horrible. I would never go back there again.

Deal with John Slayter he is the person that I trust and enjoy dealing with! THE person that gets…read moreit done and I would recommend to any of my friends or family

I brought my car in for a simple, routine oil change and, as part of an inspection to determine if…read moreany other services were required, I was informed that 3 out of my 4 tires needed replacement. The price I was quoted was over $700, which is very high, so I elected to take the car to other mechanics for a second opinion. I was told by two different professionals that the tires are not in need of replacement, therefore I am deeply disappointed in the Ford dealership for attempting to scam and bleed money from an innocent patron.