fantastic they were timely, professional, and incredibly cordial. And the price was very fair. I…read morecouldn't be happier.

Thompson Brothers consistently deliver excellent quality firewood. Their service is friendly and…read moretheir prices are very competitive.

Travis and his dad are great people - and they provide a great product. Ordering online was easy. I…read moreordered 1/2 cord of wood - and all of it was high quality. They were communicative throughout the whole process. Delivery was easy and straightforward. Travis was even kind enough to leave extra after I mentioned my neighbor had a wood-burning furnace and was looking for wood as well. The wood burns amazing - lights easily, very little smoke - and lasts a while. My wife and I enjoyed a nearly two-hour fire on our back porch last night in which I only put 6 medium sized logs on - and they burned strong the whole time. I didn't have to feed one extra piece. We could just sit and relax. Strongly recommend Better Burn Firewood. Great people, great product. We'll be ordering from them again.

We have been ordering from Better Burn for several years now and have always been impressed with…read morethem and their product. This time we ordered all-oak on a whim. All the pieces look great (as they always do) and they burn super long. It's a really clean burn and an easy light. They even include (and separately store) kindling to make everything easy. I don't get the stacking service, but they still stacked things nicely on the driveway to avoid blocking the car in the garage. Great folks and a great product!

Mike was very responsive, great prices and quality wood…read more Actually, came early and unloaded for me. Best service in region. Thank you, Mike!

It took a long time for them to respond. When they did, they wanted a lot for a cord of firewood.read more

Very friendly service, showed up on time, completed the job flawlessly in far less time than I…read morethought it would take. Very affordable, Five stars all around, would definitely use again and recommend to others.

Amazing work. When the crew leaves, it's like they were never there! No mess left behind! Always a…read moregreat price when I've compared other quotes in the past. I only use this company for tree work. Owner very honest and easy to get hold of.

Great company. Jesse is honst and professional. They got rid of my old eye sore tree quick and…read moreefficiently. They were so fast, I was mind blown. They didn't cut a single corner either. They're a big company but they made me feel so important during service. 10/10 recommend.

Key Points: * Poor communication and lack of transparency…read more * Work performed without notifying the homeowner * Failure to follow agreed-upon instructions * Left property damaged and cluttered * Unclear and inconsistent payment practices Need to be micromanaged Review: I had a very disappointing experience with Appalachian Tree Co. that I feel others should be aware of before hiring them. I had a large tree on my property and that leaned over into my neighbors yard. My neighbor asked me if I would mind removing it and we agreed to split the cost of removal. We both gathered quotes from multiple companies, and all prices were comparable. Since my neighbor was paying half, I agreed to go with the company he suggested--Appalachian Tree Co. I contacted Jessie, the owners son, to get a quote on a second tree entirely on my property. I signed documents for both trees, and Jessie said he would schedule the work and get back to me with a date. A week and a half passed with no update. When I mentioned this to my neighbor, he told me Jessie had already called him and scheduled the work for December 16th. That was a red flag, but I initially assumed it was just an oversight. The morning of the job, the crew arrived early. I was never notified they had arrived even though the trees were in my yard. Instead, they contacted my neighbor by knocking on his door. My neighbor began texting me, suggesting I come outside to watch them to make sure they were doing what I wanted. I was working from home and in meetings, which made that difficult. He stood out back while they worked. Part of our agreement was that I wanted smaller wood left for firewood and the wood chips spread neatly in a flower bed, with the yard cleaned up of wood chips and saw dust. During a short break, I spoke with Jessie, who showed me a small pile of wood set aside. I asked for more and agreed to pay him extra cash on the side to cut some of the larger pieces down to usable sizes. We agreed on an amount and I gave clear instructions on where to place the wood. About 40 minutes later, Jessie called and asked me to come outside. I stepped out of my meeting just as the last truck was pulling away. My yard was a mess, divots in the lawn, debris everywhere and my driveway was blocked by massive, uncut tree trunks. This was not what we agreed to. When I pointed this out, Jessie said his crew had already left and there was nothing he could do. I asked him to take the wood with him since it was blocking my driveway and I had no way to move or use it. He refused, again saying his crew had left. I even asked how much it would cost to remove it, and suddenly they could be removed for $200 extra. I asked if he expected that price plus the cost to cut the trees into usable pieces as we agreed and he said yes. My wife and I agreed we weren't going to pay extra just to fix a problem they created. I attempted to pay for the agreed-upon tree removal and would give him $150 to take the big tree stumps but Jessie told me to call the office for payment and also they wouldn't take the tree stumps or help me move them out of my driveway. He became visibly upset, got in his car, and left. I was left apologizing to my neighbors for the damage and mess in my yard, something no homeowner should have to deal with after paying for a professional service. To make matters worse, when I called to pay, I was told there would be a 3% fee for paying by credit card, something that was never disclosed in writing. That fee would have been nearly $100. I asked about Zelle and debit card payments; same 3% fee. I then offered to pay by check and was told I'd need to personally meet the owner to hand it to him. After pushing back, they finally agreed to waive the 3% fee for a debit card. Even then, my bank called me because Appalachian Tree Co. attempted to charge my card multiple times, triggering fraud alerts. I had to confirm one charge was legitimate and block the others. Overall, this experience showed a serious lack of communication, professionalism, and accountability. I cannot recommend Appalachian Tree Co. based on how this job was handled from start to finish. Attached are pictures of my back yard after the tree was cut down. My neighbor stood guard and made sure they did that job correctly vs my front yard. Update. After this review Jessie texted me December 18th and agreed to come make things right by fixing the divots in my yard and removing the mounds of sawdust. Unfortunately as of today he never followed through and I ended up fixing my yard myself

We decided on a Sunday that we needed another cord of wood, and their prices and quality are the…read morebest! Not only that, they picked up the phone on a Sunday, and delivered to our door on Tuesday morning. Thank you!

Was very pleased with the wood and customer service. Arrived on time which goes a long way with me…read more The gentleman that delivered was very polite and helpful.

They were amazing. Communication was excellent and the wood delivery was seamless. I will use…read morethem again next year and recommend them to everyone.

Had some trimming done and very large tree removed. The guys were awesome. Strongly recommend.read more

Juan C. and his company have been delivering wood to my home since October 1996. The crew is…read moresensitive to customer needs and will place firewood in almost any location requested. In addition, Juan will not forget you. I have not missed a single year because he calls me and arranges delivery as late as December. He brings all oak, which has been cut into uniform sizes that fit easily into small or large fireplaces. They also fit well into outdoor fire pits.

Firewood Connection of Potomac delivered great wood to my house in Poolesville. They stacked it…read morebeautifully where i asked them under the deck. Great, friendly service.

The quote was totally useless for firewood. $6-575.00…read more No reasonable prices for how firewood is sold: cord, half cord quarter cord...

From the owner: We offer high quality firewood. We pride ourselves on producing a high quality product, that burns…read morecompletely, lights easily and produces a hotter heat. Check out our selection of both bundles, kindling and bulk firewood options.