Manager Lisa and designer Danielle were exceptionally attentive, courteous and helpful. They really know what they are doing! very pleased

I went in to buy paint ? No one at the counter but a lot of noise coming from the back storage room . Waiting , waiting , waiting, another customer comes in and I ask where is everyone? No service at the counter? So I had to yell out HELLO anyone here ????Finally a Asian man comes out from the back room and with a hey I'm busy attitude what do you want ? I needed a case 4 gallons of Linen White in Regel Select flat and I had to tell him twice like he didn't understand English ??? I can't spend a hour here to get a stock off the shelf ready mixcolor !!! Never go there again !I have one of the gallon cans , it didn't have to be mixed ,it's a ready mixed color Linen White in Regal Select flat . Would you like to see it ? read more

Although not the friendliest team of employees I have ever met, the previous Yelp reviews are a bit over the top. It's a neighborhood paint store manned by regular guys that offers a wide variety of paint and paint products including custom paint. Part of the store is closed during the pandemic so keep that in mind if you are looking for very particular assistance on a bespoke project. Easy parking is a plus. read more

Went in to get some paint and paint rollers for the bedrooms in our house and were pleasantly surprised at how inviting and helpful Rob was. He had a great sense of humor, helped us find the best pricing, and which products would work best for our needs. Highly recommended! read more

Pa'sumeche , no puedo creer que mala onda tuve en esta tienda tan horible. Entre para comprar pintura, por supuesto, es una tienda de pintura. Nadie estaba en el counter , 5 minutos pasan, 10 minutos pasan y nada. Pero si vi a una guerra caminando con su bloc de notas. Me miro, y ni caso me hizo. Al rato, llego un guey bajito , creo que se llama Kumar. Le pedi un color , y me lo mezclo mal. Cuando le dije que el color estaba mal, me dijo que esa era el color que yo pedi , y porque fue un color "custom" no me pueden dar un refund. No vallan para esta tienda , a la chingada. Al ratito , fui para Home Depot y le explique la situación al que estaba mezclando pintura, y en menos de 10 minutos, me mezclo el color que yo quería . Primera y ultima vez que les pido algo a "Wallauer" la ubicación donde vas , y te dan un servicio de atención al cliente tan horrendo. read more

Nice selection of items, but the staff leaves a lot to be desired. If you are searching for wallpaper, fabric or curtain rods, do yourself a favor, and call and ask if Jackie is working. She is great- very pleasant, not pushy, very helpful. If she is not, stay home and do something fun- like get a root canal. I was in there recently and browsing, and asked for Philip Jeffries wallpaper. The woman working at the time, instead of telling me where they were, told me they were "very expensive." The implication obviously being that I couldn't afford it (tip for the staff: if someone asks for something by name, they probably ALREADY know what it costs). Another incident recently was I had been in looking at curtain rods. I ran out of time with the plan to come back another day. I returned the next day, and pulled out the book I thought I had been looking at. The woman working (middle aged, blond hair pulled back in a bun) came running over and took the book OUT OF MY HANDS and told me I couldn't look at it because there might be pricing in it. Tell me, if it isn't for everyone to look at, why was it on display with all the other books? Seriously, just awful, awful service. It's a pity, because they do have really nice, up to date products, but the vast majority of the staff is horrible. read more

They don't care about their customers. The manager went to Florida, and made no secret of it in the time leading up to the trip, and when he gets back, there he is in the store without quarantining for two weeks. Some of us are older folks who may also have someone at home who may be susceptible to things like the flu or COVID. So don't believe Wallauers when they tell you your health matters. I won't be patronizing any of their stores anymore. I may have to drive longer or start my day earlier to get supplies, but there are plenty of other shops that follow the rules and show their customers respect just like I and my crew show respect for our customers when I am in and around their homes. read more

Very highly rude and nasty. Unhelpful and lazy to say the least. Sorry I went in for local help. Better to drive to White Plains or up to Mt Kisco or Katonah where folks are very friendly and helpful. What a nasty man in this Scarsdale/Eastchester location. Avoid. I get the feeling they just want to sell to professional painters and not women. What are they getting out of looking for painters as their sign states? read more

There is something unique about the corporate culture of Wallauer's. If a price quote is made, and it turns out to be an underestimate based on their opinion, you are charged a fee if you decide the new price exceeds your willingness to pay and you want to cancel before placing the final order. You are met with rudeness and derision over any questioning of their price schemata, including charging for items that are commonly cost-free and viewed as the cost of doing business by competitors. And no matter how small the financial gain is to Wallauer's, and no matter how potentially time consuming or self-defeating their defense is, they will fight you to the end. The adage, "The consumer is always right" is turned on its head at Wallauer's. read more

I bought my wallpaper here and they have extensive, up to date options if you are looking for choices. I am giving this store a 2 star rating however, for their customer service. The fellows In the paint dept are straight up rude (no eye contact, do not say hello or good bye, don't offer assistance). I came at 5:30pm one evening to pick up my wallpaper and the younger man threw my wallpaper on the counter. I asked him if there were 12 rolls and he said he didnt know, he doesn't work in that dept. I have since given all my paint business to sherwin williams down the street. read more

The selection is beyond broad for wallpaper, and the personal designer, Lynette, was an absolute pleasure to do business with. Not only was she professional, courteous and knowledgeable, but she has a true eye for color and the art of interior design, and was able to connect my ideas with the perfect products. Although a small job/order, I was treated like a valuable customer and would not go anywhere else for future products. I have always had excellent customer service in the paint department as well. Support your local businesses and avoid those large chains if you're looking for true professionals! read more

Great store, great service, The Ladies in the design department picked out a great color for my bedroom.

The people who work here are so rude and disrespectful to customers. In speaking with friends about this place, several other people had similar experiences. My friend's husband is a contractor and he always loves going in there- says the guys are really nice to him and friendly. However, when my friend goes in (a woman), she says they are rude and treat her poorly. This was echoed by other people during the conversation. There's Sherwin Williams down the road with pleasant service and great products. I'd go to Home Depot before I'd ever patronize Wallauer again. The staff needs to be replaced and management needs to make that happen. read more

Think twice before going here (just read reviews from any of their locations). Salesman, Nick P at Eastchester store, was a snooty know it all. He repeatedly wanted to put down Behr brand paint, despite it being rated the #1 paint by Consumer Reports for the past five years (look it up yourself). Nick said this was "the stuff Home Depot sells... as he looked down his nose..." telling me that good painting contractors would never use that (total nonsense and untrue as I found out from many contractors prefer Home Depots Behr because of it's quality). He then was happy to sell me some Sherwin Williams brand paint (he did not include primer in it, did not tell me either). The Sherwin Williams paint went on horribly, took multiple coats. I decided to try following the paint reviews, for what it's worth. I took my Sherwin Williams paint catalog to Home Depot, and the matched the color I wanted from it by using the computer. It was a perfect, identical match. The staff at Home Depot in Hawthorne NY paint department was excellent in their knowledge and assistance. I paid a little extra for some new type of paint Behr had out, says no primer required...right up my alley (Marque I think). It was worth every penny. It was the best paint I have used, easy to go on, the one coat did hold true...good because painting is not my favorite thing to do. I never look for the cheapest material, but it was nice to get the Behr paint at a fair price too, it ended up being the better product as it turned out. Stay away from Wallhaurs Design Center, unless you want to pay high prices to get abused by their poorly trained staff. read more

Great paint store, very helpful and knowledgeable. One of the designers who works there helped me choose a color and came to the house for my window treatments. read more

I purchased a Benjamin Moore paint sample there that looked nothing like the paint chip. When I returned it, and I wanted the sample redone to make the color right, they said it wasn't their fault, it was the computer's fault, and there was nothing they could do. They couldn't contact the manufacturer to find out what the problem was, they couldn't double check that their machine was working properly. They wouldn't rerun the sample without charging me for it a second time, so then I tried to find similar paint colors that could replace the one they supposedly could not make the right color. I asked them which paints would be similar to the one I was trying to purchase, so I could see if it would work for me, and the guy was short, and gradually getting more and more annoyed. When I asked for a manager, the manager came over to me and said "ma'am, you have too much going on here and you need to go somewhere else, because we can't help you." I said "but you gave me the wrong paint color", and he finally offered to refund my money for the paint sample. Given his unbelievably rude comment, and the inability for them to help me in any way, I took the refund and left. I admit, I ask questions, and I find it hard to visualize what something will look like from a small paint chip, so maybe my questions were annoying, but that's why I went to a "paint and decorating store", not Home Depot or Lowe's. When I'm ready to lay out almost $100 just to test the paints that I think will work for me, not to mention the $1000 that will be spent on paint for the exterior of my house, I expect that a paint store can tell me which paint colors would be similar to the one I was trying to purchase and try to solve problems, not throw me out when I was trying to work with them despite their limited customer service skills and lack of knowledge about the products they sell. I will never go back to Wallauer for any of my painting or decorating needs. read more