Stay clear of this location and the manager Joe who is arrogant and smug. Doesn't care about…read morecustomer service just his attitude and ego. Watched 3 cars leave behind me while the other 2 gates were closed at 8:00 am in the morning on weekday. When I went back that afternoon and both the others were open and was met by his smug attitude and found out this clown was part owner and was told I am not welcome here, I was happy to leave and go to one of the many other locations for Jax. All of which I have never had an issue with.

New Jax branding, $11 basic wash didn't clean car well. There was dirty residue all over. This wash…read moreis worse than ever.

Aftermath. See photo. Dirty window with soap streaks. And that's with forty percent tip. Yikes!read more

"earth to Novi come in Novi" aka very large retirement home... If you tip these guys ur car gets…read morereally clean. No tip brings ahh issues as explained in previous posts

My Chrysler Pacifica was pretty trashed, with ground in salt from the winter, as well embedded dog…read morehair and and the mess the kids made. I picked MotorCity Detail because of the great reviews and the yelp deal, $50 for $75 worth of service. I was having trouble making it out to Novi from West Bloomfield and Jill, who answered the phones mentioned they can come pick my car up at my house for a $25 fee. I decided to do that and Jill scheduled my appointment for about a week later. Jill and one of the other people who worked there got to my home to take my car around 10am, and said they'd have it back around 4:30. I reiterated how I only needed the inside cleaned and not to worry about the outside. They brought my car back around 5, and it looked good as new. The inside was completely rid of dog hair and ground in salt and all the other messes kids make. It looked like they had given the outside of the van a quick wash, which I appreciate. Jill did let me know that depending on how difficult it would be to get the dog hair out they would possibly have to charge me more, I had told her that was fine. They did end up having to use special tools to get the dog hair out and did end up charging me more, but I didn't mind because she told me that might happen. I am so pleased with how my car turned out. I will definitely use them again after next winter!

I just went by there because they didn't answer their listed phone (a cell phone). The place is…read morevacant. Too bad too because they did a fine engine compartment steam cleaning for me a couple of years ago.

They didn't even spray the whole car before sending it through the car wash, ice and salt build up…read moreon cars is the reason ppl take it to a car wash. To give excuses why you didn't spray it is ridiculous - job is simple. We informed them it wasn't sprayed on one side, gave us a hard time before sending us back through to not fix the problem.

I love this Jax's car wash. I give credit to all the employees for standing out in the freezing…read morecold, spraying your car and wiping it dry when you leave. They are super friendly and appreciative. Tip well they deserve it.

Excellent service with a smile & car wash every time. Got a gift card for Christmas and been there…read moredozen of times. Happy every time!

The stiff rubber brushes are FAR too aggressive. I was lucky a kinked license plate was the worst…read moreof the damage. I would not trust my vehicle to this car wash.

What a great place. Besides a great car wash Everyone who works there from manager on down is…read morefirst class.

You guys are horrible by not allowing me to cancel my subscription I have been attempting to cancel…read morefor 3 months now.

I've been going here for quite some time and absolutely love the personal touch..meaning the…read morevehicle gets towel dried. Now out of the blue they stopped doing that. Why? When it makes a difference. I'm sure you're going to lose a few customers over this. I mean why pay for detailing when they can't towel dry your vehicle?! Definitely not worth the money, time or drive anymore.

This is definitely one of the better car washes around that I've been to lately. They actually…read morespend some time spraying your car with the hose both front and back to get the difficult to clean places. So I think they do a pretty good job the options and pricing are reasonable where they have three price points you can choose from depending on how dirty my car is I an able to make a selection. I think it's a good value. They also have free towels and vacuuming in the adjacent lot free to you so it's a great option.

Fantastic experience today for my first oil change on my new Ford Bronco! Jordan was very…read morefriendly, was not all all pushy and presented the price before we started.

I came in after classes to get an oil change -- they didn't have a filter for my model BMW, so…read moreoffered a few other options instead. They called the west blvd location to see if they had in stock, and the manager ended up offered to bring an oil filter instead of me driving over there. So the guys went ahead and did my oil change, the oil filter got there during the process so ultimately I was in and out. It's a bit pricey since my car takes synthetic, around $130. Otherwise convenient, fast, and the workers are nice guys. I'll be going back