I had a Monday appt that i got on Thursday, and then they called and moved me up to Friday! Ethan…read morecame in the morning and did a thorough job checking our system and replacing a breaker. He was personable and clearly explained what the problem was. Will definitely use Crump in the future!

After being away for 2 weeks, I came home to my own personal hell, 83° inside @ 9am in mid-August…read morewith the a/c set to 66°. Sweltering is a great description. Although a Crump tech wasn't immediately available, one arrived within 4 hours & completed the repair & additional diagnostics within 30 minutes. My home is now the ice box I love it to be & a flux capsicum closer to being a time traveling DeLorean.

I called on Saturday to arrange routine maintenance to be preformed on Monday. Monday I get a call…read morethat I'm out of your service area?! Why didn't you know that when I made the appointment? I missed a day of work to get this done. I had plenty of time to find someone else but I quit looking after I made an appointment with you. I took a day off work at my job in Atlanta to get this done. I wasn't asking for a favor I was asking for a paid service. If I was out if your service area all you had to do was say so and I call someone else. Now I have to drive 4 hours sometime next week to get a service preformed which should have been done on Monday which is why I was looking on Saturday for a company in my area. Worst service ever thanks for for nothing!

Company came immediately after severe storm ended. I hoped for sometime that day and was very happy…read moreit was at the first clear moment. Finished install of complete 2ton system that day. Also removed all packing and the 20 year old system. I will call them aging the second old system dies

Service has been quick (same day) and to the point, both times I've called on Bentley Heating and…read moreAir. The tech was courteous. We were frustrated about having issues with a two-year-old system that was still under warranty. Although they did not install our system, they handled the warranty (parts) and only charged labor.

I had to give them a star or I wouldn't have given that…read more These guys Came out 2 years ago because our heater wasn't working. Said it was fixed and left. It wasn't. Had to Come back. Last summer the Air conditioning wasn't working. The owner himself comes out and says that nothing is wrong. The next day it's over 90° in the house! Another guy comes out and the damn compressor, the most Important/ expensive part) is broke. Hmmm. It's under warranty and Heath tells us that it will be around $750! I felt like I was being raped so I called the guy who put in the unit originally. His price was about HALF! So on top of the ridiculous estimate, Heath charged us $100 for his first visit of 10 minutes to say the AC was fine. My wife actually had gave him a check which I made her cancel. When Heath found out he started texting my wife. To the point that I had to call him and tell him that if he texted or threatened her 1 more time he would get a very up close and personal visit from me. Needless to say he didn't respond. He can bully a woman I guess but not a man. I'm certain they tried to take advantage of the situation due to dealing with my wife. Idiots. Don't trust them. Especially if you are a Woman!

Just had Ray & Son's out to work on my unit. Nolan Rocha really did an excellent job. He took his…read moretime and upgraded several unit requirements which should ensure the unit's life for several more years. He took pictures before and after the job and showed me exactly what he was doing and why. Overall, the experience was extremely good and professional. Appreciate his work and how he explained everything before proceeding and after the work was completed. We've been with the company for several years and have always been very satisfied with their response time and the service they provide. John L

AC was running but blowing hot air and house was not cooling. Tried the basics--check thermostat,…read morechanged air filters, ensured outside fan running with no luck. Called Ray and Son and receptionist was friendly and a tech was dispatched within an hour, which I appreciated. After approximately 15-20 minutes of working on the outside unit, he said he had me up and running. However, this is when things went south. He said the total would be over $900. Shocked, I inquired about the exact diagnosis and services rendered. He had not even checked the inside unit. Two capacitors needed changing...that's it. They were charging $515 and $226, respectively. This didn't sound correct. I looked up the exact same capacitors--roughly $30-$70 per capacitor. I called the service supervisor and to confirm that they were actually charging such high prices. Was able to get $200 knocked off the price, but $695 total for diagnosis and to change out 2 capacitors (which literally involves shutting off the breaker, unscrewing a few screws, testing the capacitors, unhook a few wires, and plug in new capacitors) is absolutely taking advantage of/scamming people. Would of been over $900 had I not said something about it. I had to ask the tech multiple times for an actual invoice for records. His reply was "why are you being difficult". To top it all off, the tech made the comment of "Maybe this check won't bounce" as he was leaving. DO NOT USE THIS COMPANY, THEY ARE GOING TO WAAAAAY OVER CHARGE YOU!

A/C went out yesterday evening and submitted a maintenance request they immediately contacted…read moreEubanks. I was notified someone would be out between the hours of 1-7 pm today and it's 8:45 pm and I haven't been contacted nor was the work performed. It is a major inconvenience considering the scorching temperatures here and I also am a full time parent and student. So I would love to relax in the comfort of my own place after a long day. We have had to get hotel rooms twice this week considering I paid rent 2 weeks ago. This business is unprofessional and certainly not prompt.

Absolutely unhelpful. Bosh provided me this company for maintenance in my dishwasher. They advised…read moreme Nashville was out of their service area. I requested to at least have a technician call me to possibly point me in the right direction. I was told the technician don't make calls and refused to help me at that point. I requested to speak with a supervisor and was never given the opportunity. I would recommend calling any other service center in the area before Eubanks.