My husband (a contractor) rented a man lift for what was suppose to be a week (ended up being 9…read moredays) due to unforeseen circumstance. Unfortunately, during the job he did do a small amount of damage to one of the bars on the basket of the lift. He was informed by the salesman that they would have to replace the whole basket due to the damage, which we thought was excessive, but didn't question it and simply asked how much it would cost us for replacement. After 3 weeks (assuming we had to pay for the basket as well as time the man lift had been out of commission) of being told they were waiting on the repair shop to give them a price and after numerous calls and emails we were finally told that they repaired the bar instead of replaced the basket. Was also told they overcharged us 2 days rental fee which they turned around the next day and said they actually charged correctly (it was a computer error) as well as telling us we owed for fuel, which was already clearly charged on our second invoice. So the cost instead of thousands ended up being a couple of hundred. We had to explain numerous times that we needed a price for the repair so we were able to wrap up the job and prepare to pay the bills associated with this job. Salesman, although super nice, was very unprofessional and really had no idea what was going on. Every time I asked to speak with someone who could answer my questions he told me even though he was "only the salesman" he was the only on who was able to answer the questions I had (even though he couldn't). I am still unsure who is in charge, as we had many excuses of who's fault it was that it took so long to get final bill including a computer who "has a mind of its own". I suggest doing a great amount of research if you are looking to rent equipment to assure that the company is professional, reputable and knows what's going on from start to finish!

From the owner: Serving Maine, New Hampshire, Eastern Vermont, Central Massachusetts and Northeastern Connecticut…read morewith three locations, W.D. Matthews Machinery Company is the industry's leading full-service material handling and construction equipment dealership. Founded in 1939 as a woodworking machinery and farm implement business, W.D. Matthews has grown into the region's most trusted provider. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.

I wrote a 2 page review over two years ago on their facebook page. Immediately after they disabled…read morethe review page and erased my review. A very long story, made very short. They brought my kubota L48 in two extra times, from mistakes they made from the original time I brought it in from a small hydraulic leak, a few grease fittings not working and repacking a cylinder on the backhoe attachment. They broke parts of the machine in the process and tried to hide the fact. Each time they delivered machine back to me it was up to 12 quarts low on hydraulic fluid and a host of other issues that they had to refabricate to fix without telling me things were broken. Do not take anything here to get serviced, they are incompetent liars

They serviced our lawn tractor and quoted us $750 for the overhaul, and apparently they found other…read moreproblems and went ahead and did a lot more work. Unfortunately they never called to tell us about the issues - they just went ahead and fixed everything and then presented us with a bill for $1800. More than double the initial estimate, without giving us any kind of heads up. They should have called us.

this was the response i got from someone apparently with the owners family name…read more thanks for letting me know,i'm sorry about the experience that you had. it will be address if i can find the person that waited on you. cliff kramer

From the owner: Click on the business name to learn more about this business…read more Kramer's Inc. is a family-owned business that has been serving our customers since 1966. We believe strongly in using what we sell so that we fully understand the product and can tell our customers, with confidence, all of its features.

Bought a $1500 lawn tractor last year. Decided to have them service it with less than 25 hours on…read moreit. According to the maintenance schedule it only needed the axle checked and the front wheel bearings lubricated and the PTO check. When I got Service bill it was given a full service. Included an oil change, spark plug replacement etc etc. It was an unexpected $400 bill. Went to discuss it with them and I was told that's what the service person said it needed. This is a brand new tractor. I only mow my lawn with it. This service was a ripoff.

The day after a power outage these guys delivered and installed my new generator and took the time…read morethat I needed to answer questions . Great , friendly service. Highly recommend. Honda. Top of the line , quiet. They also brought to me the gas containers that I needed. 1 stop shopping . Cannot beat that.....

Manager is an ass ; no customer service skills, rude and unprofessional . Plus they wouldn't price…read morematch Ellsworth store ... made the whole transaction difficult

Very upset online ordered shoes returned shoes bc they…read morewere the wrong color instead of them refunding my money they did a purchase in store and then credited that amount back instead of the online credit so I'm still out the $32.66 and NO SHOES DONE shopping at TRACTOR SUPPLY in Zanesville Oh

Recently turned in my cumbersome Ariens snow blowers. Purchased a Toro 826 machine. Very well…read morebuilt. Easy steering, great snow defector design, powerful light and heated handle bars. She gave me a reasonable amount for my old machine. Nicole is great to deal with. My go to place.

Never go here I brought in my Toro string trimmer and they didn't put it back together after they…read moretold me they couldn't fix it and they also stole the air filter from it. Never come here. The customer service is terrible and the cat tried to eat me never come here again.