After getting a routine tire rotation at my Nissan dealership in Phoenix the day prior, I was…read moredriving up I-17 on my way out of town & the tires were hopping like crazy & the entire car was shuddering along the freeway. I got off & saw a Discount Tire, who I get all my tires from & trust & knowing my car had recently been inspected at the dealership & all I had done was the tire rotation, I was hoping they could help. This was not my regular Discount Tire location, but then I don't seem to have a regular one, I use whichever shop is close when I need it, which is usually unplanned & unexpected. They always come through for me! It wasn't too long of a wait considering i was a drop in. They inspected every tire & also had their wheel alignment specialist look it over to be sure. He did find & make some slight adjustments to my alignment & they rebalanced all 4 tires, replacing the weights. I was able to continue on with my trip & my car rode like dream! I am so happy with the results!

After 30 years as a loyal Discount customer, my recent experience at this location has caused me to…read morelose confidence in the brand entirely. The service and leadership displayed by Dimitri were unacceptable. I was given false promises and information that I later discovered was untrue. When I attempted to address the issue, the response I received was simply that "it wasn't personal." Whether it was personal to him or not, it absolutely became personal to me the moment I was lied to and misled as a customer. What concerns me most is not only the poor customer service, but the apparent lack of accountability and leadership throughout the situation. After three decades of loyalty to your company, I expected honesty, professionalism, and a sincere effort to resolve the matter -- none of which I experienced. If corporate leadership genuinely cares about customer experience and brand integrity, I have documentation and proof supporting my concerns, including evidence of the misleading statements and unfulfilled promises made during this interaction. I would welcome the opportunity to provide further details and discuss the matter with someone empowered to address it appropriately. Sincerely, Robert Bohart

The service I received today was excellent and extremely unexpected. I took my 2020 Toyota Sienna…read morein today (Sunday) for a wheel alignment and received a call saying that I didn't need an alignment. To my surprise, there was no charge for my non service, which was a great value. I doubt that if I had taken it to the dealership that would have happened. It's nice to find a place where SERVICE is available. I award them a gold star!!!

Just needed an alignment but I was able to schedule it the same day and they got it done in an hour…read moreand everyone was polite and professional. Ill be back! Thanks!

Always have good experiences. My first experience was with Alex a long time ago and he was amazing…read more Each person after that has been so kind. Thank you Alex for paving the way.

One of the worst experiences we've had at Discount, unfortunately…read more Came in around noon to have our tire fixed as it had a nail in it and they said it would be about an hour and 45 min. No worries... except over 2 hours later we see them pull the truck into a bay and the guy starts taking off the wrong tire. My husband goes and catches him... they finally, at least 1/2 hour later start putting the fixed tire on and do not torque the first one he took off! When my husband went to get into his truck, which has light grey cloth seats... it was COVERED in dirt and Grease... not sure if it will come out. Ridiculous One good thing was one of the guys apologizing to us for it taking so long which we did appreciate.

I'm always in awe with the Techs here and the Manager Trish, always goes above and beyond…read more You can tell she takes pride in her customer service and her staff supports that also. I have a Landrover and the Dealership could not find a coolant leak not once, but twice. I took my car to Wilhelm in Anthem and they were able to find the leak right away. Channing not only found the leak but located a defective part in the coolant line. Kyle and Justin are great Techs too and have also worked on my Landrover. Trish went out of her way to get my vehicle to the shop and helped me with transportation. I highly recommend this place!

I've always had good service at this anthem location, friendly people and knowledgeable…read moretechnicians. Pricing seems on par with other local shops. Always quick for oil changes and other maintenance.

Seriously had such a good experience here. They helped me with my front brakes, oil change, and…read morecabin air filter and everyone there really knew their stuff. You can tell they actually care and aren't just trying to rush you out. I've had my car for a few years now and honestly when people explain car things to me it kinda goes in one ear and out the other but they still took the time to explain everything and made me feel super comfortable. It gave me peace of mind knowing my car was in great hands. Definitely recommend coming here!

Have been using this location for oil changes for a few years for our six vehicles. Easy to make…read moreappointments. In and out fast. Do what I need.

Chris at the carefree highway location went above and beyond when I felt stranded in Scottsdale. He…read morefound the tire I needed at another store in Scottsdale and called ahead to make sure they had my tire ready when I got there. Very much appreciate all there efforts getting me back on the road! Scott Y

All the guys here have been great! We are traveling from San Diego to Sedona, and our Jeep had a…read moremajor problem. This Firestone location has stayed open for us past closing hours to fix our vehicle. They have been professional, courteous, and extraordinarily helpful. We really appreciate this business!

This place is a joke. Stopped by to see if they could swap out a battery in my car. The guy at…read morethe counter acted as if I was bothering him and walked away for 15 minutes while I waiting in the empty lobby and said he has one. Two hours to install. Nope.

The price and quality or work is not up to par. $1800 later pulled out and had to turn around and…read morego back. The quality of the work is sub standard and the price is higher than the dealership and it was not fixed.

This will be a lawsuit against AutoZone. on 6/18/2025, I went to AutoZone and purchased power…read moresteering fluid and windshield wipers. While I was in the store, an employee offered to fill the reservoir with the power steering fluid. Install the wiper blades, and fill the power steering fluid. I gladly agreed, and we went to my car, which was parked right in front of the door. He then poured the fluid into the BRAKE FLUID RESERVOIR. Then installed the wiper blades. Because the formulation cannot be mixed, as it is corrosive, it destroys the seals and master cylinder. After he put the cap back on, he was visibly startled because he saw it was brake fluid. He went from being overly helpful to rude, and was so shaken that he had difficulty installing the wipers. He almost tripped over me to get back into the store while I thanked him, but he didn't respond when I said goodbye. Before this, I asked him for a referral to a mechanic because I needed to have my Infiniti serviced. He gave me a card. I was grateful and said I would go directly there. (I am not a mechanic, so I did not question this in the moment but watched him do it.) I drove directly to the mechanic that he recommended to get an estimate. That mechanic gave me a loner and called me the next day with the estimate of what my vehicle needed. He also said I topped off your power steering fluid because it was low! When I got home, I looked under the hood to check my fluids, and while doing this, I read the cap of each, and the power steering is in the front and the other side of the engine. This is documented, and I will provide the exhibits. I went to the store and talked to the manager. He said that I must have done it and they were not at fault. I asked him to look at the security cameras. He laughed and said they do not have cameras. They do. I asked for the regional manager's phone number, and they wrote it down on paper with his name, which is Kyle. I left. I went home and called the number, and it was answered by someone who laughed and denied everything. The store probably gave me the phone number to the guy who did it in the first place. He said they have no cameras. At the same time, he was joking and mocking me for bringing this up. So "I said, Well, you know I am recording this call". He said Well then, we cannot speak to you and hung up the phone. I called the corporate complaint phone number and spoke to Lou, who told me to keep my records, and he was going to escalate the ticket to corporate." He said they will return your call within 48 hours. They did not. In the meantime, I took my vehicle to a mechanic and had him flush the brake fluid to see if that could stop the progression of the damage. I had the system flushed and prayed that would be good enough to save the master cylinder and seals. My breaks were 'spongy', and sometimes I needed to press harder than other times. They were never consistent in stopping my car. I have never had one problem with my brakes! It continued to get worse each day, but I have no way to pay for a bill like that. Each time I called the complaint number for AutoZone I spoke to the same person. His name was Lou. No one ever got back to me. I drove home from work on 9/03/25 and stopped at In-N-Out Burger. While I waited, I advanced my car forward behind a truck and pressed the brake. The pedal went to the floor, and I ran right into the truck ahead of me. The car didn't even slow down. I immediately called the "corporate" number again. Talked to the same customer service agent, and he said I will escalate this ticket, and they will call you back within 48 hours. No one has. I need help with this as soon as possible. I no longer have a car, as I can't afford to fix it, and it's not worth selling in its current condition. I have been getting Uber to work and back, which is approximately $100.00 per day. I am now renting a car. I have no one to help me, and I am helpless. Please Help Me! I no longer have a car, as I can't afford to fix it, and it's not worth selling in its current condition LAURA I HAVE MORE THAN ENOUGH DOCUMENTATION. I CAN PROVIDE THE EXHIBITS -LAURA

Staff very helpful, great knowledge nice and helpful. Knew exact what I needed and supplies needed.read more

I got a flat tire and called around for a tow truck but everyone was going to take hours... Then I…read moregot on Yelp and found Mr Tire and Juan (owner) was able to come right away with the exact tire I needed. He replaced it for me in about 20 minutes. He was fast, skillful and affordable and I would recommend everyone put his number in your phone in case you need it.

Mr. Tire PHX was absolutely fantastic to work with! They came out the same day to my location and…read moregave me the best price around for tires on my 5th wheel trailer. The team kept me updated with photos throughout the process and made payment super easy. If you're shopping around--save yourself the time and just call them. You won't be disappointed!

Richard, was on time and went to work on my ride immediately. His knowledge in the field is…read moreexcellent and his work is professional! I would recommend Richard to anyone who needs a great service mechanic!

He was communicative and was early for the appointment. Checked out everything and got the vehicle…read morerunning and I highly recommend Richard.