Good location and friendly enough staff. When you go to Knecht's you're obviously looking for…read moresomething specific. Glad to say that on more than one occasion when we've gone in looking... we've found exactly what we went in for. Like most automotive parts stores... Knecht's is fairly basic, but it's nice to know they can order what they don't have and get it here in reasonable timing. Glad to have them in the area, and love the accessibility to stop in quickly on the way to somewhere else when we need to. It's right on Hwy. 101 - so it's a quick in and back out. Nice enough. I like the place just fine.

Have been a loyal customer for over 10-years. Every single time we come here with auto problems,…read morethe amazing staff; (today it was Issac and Dimitri), continuously provide excellent customer service. They have come outside and diagnosed our code errors, loaned us on-site tools, and basically just easy to work with.... Grateful that a business like this still exist!!

I had the misfortune of a broken serpentine belt when returning home from the coast. Luckily, I…read morelimped into Samuels Automotive where they were able to diagnose the cause , and replace the parts within two hours! They were friendly, fast and efficient, and explained everything without judgement. Highly recommended. Thank you Alex.

Too much money and the diagnosis is wrong, takes way too long to get ur car looked at!! And his…read morewife (girlfriend) is a bitch!! Rude!

Anything that goes wrong with any vehicle I'm in I know just to call this location. Everyone here…read moreis very helpful. Explain to me how to put the part in or explain to me why I don't need it. The customer service is better than any I experience in this area in any store. Even my dog likes it here!

Stopped in to find a cover for my vehicle for the winter. The staff was amazing. As soon as I…read morewalked in he spoke to me. Asked me what help I needed he walked with me and showed me the selection that they had in stock. He reviewed the warranties. He was very pleasant and engaging and I thanked him for taking the time to support his customer. The other thing I loved was it. They had a large selection to choose from and I was able to purchase the item. I'm so happy I didn't have to order it and wait for it to come in. I also like the fact that they had multiple staff working and checking out, moving very fast . It was very apparent that they care about their customers, their store and they know what they have in stock. I messed up because I should have gotten the gentleman's name so that I could have filled out a formal compliment form. So I will definitely have to stop in again and get his name. The funny part was on the way out the door. Another sales clerk stopped and said is there something I can help you with? Is there something you need?. I really appreciate the great service and I think this is one of the best auto parts stores I've been in the area

These people are awful. The most disrespectful counter people in the world. You would think that…read moresince they know everything in the parts industry they wouldn't keep giving you the wrong parts over and over and over again. Oh ya and by the way they won't let you return them. All of their attitudes need to be corrected. They are so full of crap their eyes are brown. Don't go to them unless you are wanting the SHAFT.

The windshield wipers broke on my vehicle so I pulled into Napa and got a new pair. They were on…read morethe side of the road I was driving on it was a heavy rainstorm so I went ahead and picked napa. The windshield wipers they showed me were defective and fell apart within 5 mi after putting them on. The storm had gotten progressively worse so I walked to the nearest auto parts store to get new windshield wipers to put on so I could safely drive. Turns out since the windshield wipers were defective even though I have a receipt I'm not allowed to get a refund. I have to get the same exact part that I already paid for somewhere else or I get nothing at all. Don't shop Napa because if their product falls apart like mine did you'll be out that money unless you want to pay for a cab get a tow or catch a ride back to their store and their store closes earlier than every other store in town.

These guys fixed my jeep up quickly. They found the problem and corrected it immediately. They were…read morecompletely honest and very fair. I would recommend this place to my grandmother. Thank you guys!!!

Misdiagnosed, charged over $1,200 and didn't fix the problem. I feel totally taken advantage of.read more

I have been using them for several years, always great work …read more Very knowledgeable on all locks !!

Jean and I are retired senior citizens in our 70's and we enjoy our summers along the beautiful…read moreOregon coast in our Tiffin Phaeton RV. This past evening we almost got locked out of our RV when the entry door lock malfunctione. So, this morning I drove over to Tom's lock & key and was at their shop when they opened at 9am. After explaining my situation they followed me back to Baypoint Landing, a 10 minute drive from their shop, and they carefully removed the inside access panel from my entry door to the RV and adjusted the connected mechanism so that the door works properly. They were courteous and polite and spent an hour on the repair and the total cost for the service call including the labor to adjust the entry lock was $245.50.

3 times here at Porter's RV. Service or repair it will not matter. Prepare yourself for long waits,…read moreno Service Technician and multiple visits. Absolutely do not have Warranty Work here. Addressing the problem, with accurate inspection is non-existent. Prepare yourself for multiple visits and hope that your experience is better than mine. Beyond Disappointed

Just purchased a used travel trailer from James at Porters in Coos Bay! Outstanding service and…read morevery up front, honest and clear communication from our sales man James. The entire process was smooth and straight forward. James and his team did an outstanding job delivering on what we expected. Well worth the 4 hour drive to see and purchase the trailer. A++++