I've been coming here since 2002. The service used to be…read moreunquestionably excellent. They actually did everything they documented on the receipt. That's definitely changed. Since they told me to stay in the car, I saw what they did and didn't do... except for the oil change everything else is a standard pre-filled comment. They did not check/do anything circled in red. So when you read a prior comment about the same thing, rest assured it was % accurate. Where are the excellent women who ran this place? Now they provided exceptional service and actually performed full service.

Hats off to the folks at Valvoline in the Cove next to the Post Office. Everyone is super friendly…read moreand fast with the oil change. I am forever perplexed by the electronics of my new car and will often stop by and ask what does this or that mean and no matter how silly (like the time the check engine light came on because my gas cap was not fully closed) the nicest young man comes and helps me. I think his name is Dimitris and he is always so helpful. I appreciate him so much, thank you.

I went in the other day for an oil change ONLY and when they took out my air filter to show me,…read morethey didn't take it out properly or put it back together properly. My boyfriend was a mechanic years ago and when my check engine light turned on and my car started shaking we checked it out and nothing was properly screwed in after that and there were wires exposed with my mass air flow sensor with electrical tape put over it to cover it up. I originally gave a good review but I'm shocked at how poor of a job was truly done for something that shouldn't have even been touched in the first place. Customer service phone line is a pain and I've sent an email but this needs to be said and shared because I'm so frustrated and concerned with this kind of work. Normally I give them good reviews but this time was not good. Edit for owner: I did try calling and I never got a hold of anyone at the shop. I also had someone else try to call as well and they sent us to customer service instead and told us 5-7 business days. My car does not work now and I drove 30 miles because of great service in the past. Now I can't get ahold of anybody and I can't even take my vehicle back because it doesn't work long enough to even make it out of my driveway.

Victoria S, I appreciate your attention to this matter. I…read morewill follow up with the shop manager at the number you provided. I am on SS so I have no room to incur additional costs due to someone else's error. I am also upset the Miss Cunningham bold face lied in the email she declined my claim. I'm confused because she said the service was all on camera but says neither her nor Isaiah did anything when both clearly tried to adjust the latch with a screwdriver. I will follow up today Wednesday August 27th with the shop manager at the number you provided. I will hold off on filing with the BBB of Texas, the Attorney General & TDLR until after speaking with the contact you provided me with. I will refrain from posting on all other social media account until after I speak with the manager. I do have the original letter written by Miss Cunningham also her email denying my claim and lies that she put in writing. I have all my receipts. I also want to make known Texas Discount Copperas Cove repaired my hood latch. They contacted me to say that they contacted Take 5 about the repair and offered to discount the repair but Take 5 manager declined the offer. I appreciate you addressing this. I also want to make known that all my intentions were good. I even donated $4.00 for the children's cause they were asking for donations. It's sad that an elderly victim of Take 5 has to jump through these hoops to get my money back. The one star is just because they won't post without a star. I have sent emails to every executive leader I could get an email address for with Driven Brands about the bad service the damages and request for payment on damages Take 5 employees did to my car. They can resolved this entire issue with a check for $170.25 to pay the damages. Looks like they want to play hardball. I will wait until tomorrow to see if I get any feedback. If not, tomorrow I will follow through with my threat of filing with BBB of Texas; Attorney General Texas; Texas Dept of Licensing & Regulation and small claims court. In small claims I want reimbursement for the damages plus the time I've spent sending emails and filing documents and cost for copies of all back up paperwork and my donation of $4.00 y'all said was for the children then to decided what you would share out of the $4.00 donation. They have dishonest deceptive employees that lie to your face. If they in fact had cameras then show me the video of you both servicing my car. You both took tools not necessary for an oil change and used those tools to bend my hood latch. Why does driven brands let the person who bent my hood latch be the same person that can review & deny the claim when they were the person that did the damage? Doesn't make sense does it? Be CAREFUL when having Take 5 in Copperas Cove fix your car. They are very dishonest and scammers. I'm an elderly woman on a fixed income. I can't afford Take 5 mistakes. Tonight I will get help from friends to post on all social media accounts to publicize Take 5 and Driven Brands bad business practices and their dishonest employees... tomorrow is will be me spending my day filing complaints with BBB of Texas, Attorney General of Texas, Texas Dept of Licensing and Regulations and small claims court.. As you can see I have a lot on my plate but I won't stop until Driven Brands & Take 5 take responsibility for the damages they did to my vehicle.

I needed an AC compressor replaced on a 2007 Hyundai Santa Fe. The compressor is often replaced…read morewith a condenser and an expansion valve, but since the vehicle is a 2007, I had some budgetary constraints to remain within. As a result, I ONLY wanted the AC compressor and serpentine belt replaced. My usual go to repair shop refused to accept the job unless I agreed to replace ALL components, but that would have exceeded our budget for a 2007 vehicle. The M and M One Stop Auto Shop had been open for about a week so I gave them a try. Monty crunched some numbers and quoted me a fair price. I told him I'd discuss it with my wife and get back with him. A few days later I had an afternoon free, so I called Monty around 1:00 and said let's do it! By 2:00 the vehicle was on a tow truck heading to the shop, by 3:00 I was told that the new part was due in by 4:00, and by 5:45 the job was complete. The SUV is running as good as ever, and yes, the AC is working fine. BTW a gentleman from Phil's Paint and Body (it might have been Phil), handled the tow, he has a sort of partnership with Monty for flat-rate towing services and the tow charge was included in my final bill. Payment - I received my invoice as a text from Square and the cost fell well within the range of the estimate. Payment was easy and I received a digital receipt as a PDF. Vets, be sure to ask about a military discount. Cost / Value - Monty is a straight-shooter, no mark-ups, no add-ons, no BS. Hours - The hours are VERY reasonable, weekdays 8:00 - 6:00, I mean, who does that? Location - The location is great, it's where the old Cove Taxi used to be right on 1st street. As a bonus of sorts, there's a Subway located a short walking distance to the north, and it's open whenever the M and M One Stop Shop is open. Waiting area - I wasn't there long enough to see if they had a lounge or waiting area, but see my comment about Subway above. Wi-Fi - I wasn't there long enough to see if they offered free Wi-Fi. Restroom - I haven't visited their restroom. Cleanliness? - It's an auto repair shop, and it LOOKED as expected, like an automotive repair shop. Need a vehicle repair, give Monty a call at M and M One Stop Auto Shop, he'll hook you up!

they charge 100$ an hour for labor. I was shocked when I got the bill. then they said they would…read morecharge 15$ a day for storage until I could pay it off. my truck was only worth1000$ to begin with. they charged me 1200$ why would I want that back. they can keep it.

Jake and his team have done work on my truck on and off the last two years. Everywhere else was…read morescrewing me over on pricing for the wrong things or damaging my truck. Jake and his team always came through of being honest, caring, and professional. They have helped me save money by properly checking the issues before assuming what's wrong with the vehicle. I live in Temple, but I only trust Jake and his team with my vehicles! I highly recommend these guys for any work you need to your vehicle!

Please do not go into this facility if you are a woman, i was nickled and dimed. spent over $2,000…read moreand still have the INITIAL sound / concern ongoing even though I was reassured the services I paid for would fix my concern!!

They were very quick. They checked everything that it might need. The mechanics were very…read morefriendly and knowledgeable.

The store manager is an ass that thinks people don't know what they are talking about. They way…read moreovercharge then when you bring it up he says to bad. How can you upcharge someone for a synthetic oil change that came out of the real for a bottle upcharge of 35 bucks ? And then a synthetic oil upcharge when he already is charging for synthetic oil. stay away people only reason he got a one star review is because you can't go lower then that on here.

Went in to fix my car's AC, the lady at the counter was very knowledgeable and explained everything…read morethoroughly to me and answered all of my questions. The price seemed fair for what I got done and the service was quick!

I brought my vehicle in for a full inspection, a check engine light, and a rattling sound coming…read morefrom underneath. There was also a noticeable squeal when starting the car, which I expected to be addressed. Unfortunately, that issue was overlooked until I specifically brought it up, and I was told to return after having the rattling addressed at Bill's Muffler Shop. Additionally, during service, my valve cover was not put back on -- something that should not have been missed. While it was eventually corrected, it adds to the oversight concerns. Because of these issues and lack of thoroughness on the first visit, I'm giving a 3-star rating. I appreciate the corrections made, but better attention to detail and communication would go a long way in improving the overall experience.

Can't beat the price for all they do to service your vehicle and the staff is friendly and helpful…read more They helped me select the best option to meet my cars needs.

I've always been a fan. $10-$12 and get a super wash, wax, tire dressing, and dry. Not to mention,…read morethe free vacuums. To my surprise, I received a free wash because today is Veteran's Day. Thanks for the "thanks!"

Great customer service and vehicle service. Mr Bobby Parton and his staff are very professional and…read morepeople friendly. Took in my truck with AC blowing but not cool. Josh worked on my truck and was very professional about the problem. Other mechanics would have given up, Josh kept at it. Problem resolved and AC blows cool now. The staff is exceptional and will take you out into the bay and show you on your vehicle what the problem is. Explain it to you in terms you can understand. I highly recommend them to anyone that needs vehicle service. Good job, Thank you.

On 03/27 I brought my girlfriend's vehicle in. it had a noise in the front end and also needed a…read moretune up. I thought the noise sounded like a strut. Bobby pulled up the history of her vehicle and then reminded me we had recently had the struts had been changed a few months back and if it was a strut it should be under warranty. As it turns out it was just a loose nut in the front end. (They could have charged me for the struts and I wouldn't have known the difference, A few hours later Bobby called me back and told me it was done. it runs great and the noise in the front end is gone. I really appreciate the honesty and I will continue to bring my vehicles back. Thanks to Bobby and Josh. I really appreciate you guys. Chuck Hatcher.