The customer service was horrible and Nick was very rude and unprofessional. Did not want me to…read moreshop around and did nothing but bash other dealers in the area when it should have been why to buy from us not why you shouldn't buy from them mentality. I would give no star if I could

We are out of town and our Ram 2500 lost all electronics. No help here. Computer not serviceable…read moreto check. No help, no air conditioning, nothing electrical when truck is running. So wish now we had stayed with a FORD TRUCK!' Last Dodge we will own due to lack of service.

Great service. I had a hard time finding the right part for my Gravely lawn mower. The very nice…read morewoman behind the service counter.Not only was she very pretty but also extremely knowledgeable. I will definitely recommend you. I will return again. Thank you George R

Our mower is a LOUD RATTLE TRAP! Never rode smooth or comfortable. We had a spring break on our…read moremower and needed the part. It was 5:25. My husband, David, called and asked "what time do you close? I'm 10 minutes out at the most." The guy said, " 4 minutes." Can you stay 5 minutes longer because I need a spring." He said "no! We have appointments at peoples houses." David - "5 minutes?" Guy-"Nope". David-"it's in the middle of a field and I'll have to drag it back." The guy- "sometimes things just don't work out." David- "copy!" David works in Dallas so couldn't come at 8 am tomorrow. We've bought a couple things from them. Including this $5000 mower. Bad Customer Service will spread like cancer. He'll buy the part at a dealer in Dallas down from Love Field. Never again will we do business of any kind with Wise Outdoor Power!!!

Every time I come here I am happy with having come. The service department is great and helpful…read more And I'm happy with the trailer and other things I have purchased. Today I came in to have my hitch checked after I did something stupid. He was nice and did it for free.

These guys are great Wayne and smitty helped me out right away and I was on the road with a brand…read morenew trailer very fast.

AWESOME business! Got an oil change today, was in & out in 15 minutes. Air in the tires, windshield…read more& windows cleaned. SUPER NICE STAFF! HIGHLY RECOMMEND!

So I have been going to the Kwik Kar in Decatur, Texas for almost 2yrs...but not anymore! used to…read morebe you could bring your own oil...not anymore. Today I pulling for an oil change and I let them know I have my own oil (Mobile 1). Then the kid tells me they are refusing to use my oil...and that I MUST use their oil. I explained that I just needed their filters and wanted to use my oil. I was told they will NOT use any other oil but their oil. so guess what KwiK Kar owner...you lost a customer FOREVER. I realize you don't care, and now neither do I. so good luck in this economy.

I've brought both of my vehicles for various issues and they are very knowledgeable as well as very…read morehonest. Not once have they tried to upsell me on anything. Skip the dealership service department, these guys are great.

2014 Dodge Grand Caravan owner that had the typical rocker arms/lifters issue several years back…read morewhen the car was under warranty. Manifested as a rough idle and threw a P0303 Cyl 3 misfire finally. Dodge replaced it all under warranty but only that half of the engine. They wouldn't replace everything on the other half of the V when I asked even knowing eventually those would suffer the same fate. That was at 80,000 miles. So 5 years and 70,000 miles later we just recently had the same issue with a rough idle until finally the P0302 Cyl 2 misfire code appeared and I knew the fate. I had called numerous shops and ranged from quotes of up to $10k, or more than that saying it needed a new engine, to others not even willing to quote me when I explained the situation and asked "IF this is the same repair what is the cost?" I just started going out further from the Justin area and called a few shops in Decatur and got ahold of Superior. They knew exactly the problem and had an excellent technician (Raul) who knew this fix, and has done it before. They are probably one of the few shops in the metroplex outside of the dealer to trust with this since apparently it is very difficult to keep the timing in place and it's much longer job for other shops. The costs for this were also extremely reasonable. We added in a few other maintenance items as well and got good recommendations from Joe. This van has been great to us and if not for Superior Auto it could have been much more costly. And I just did not want to have to drop a $40k financing contract on a new minivan for our family in this economic climate. The owner Robert also even does some QC checks to be 100% certain even though Raul does a fantastic job. We had a little bit of a customer service mishap/miscommuncation but good customer service is NOT defined by how you are treated when everything is going well and GOOD, it's how a business treats when even a small thing goes slightly off the rails and Dean in their front office displayed A+ customer service. Five-stars all around and no real need to visit the dealership when you'll get a personal touch with Superior Auto. Thanks guys!