The customer service is incredible! They are honest, fair and trustworthy…read more I've taken my care there several times over the past 10 years and have recommended they to friends and family members. They have never disappointed. Saved me hundreds of dollars versus dealership repairs.

Been using these guys for my car issues for 12+ yearsyears. Very trustworthy & reliable!read more

I called this evening to ask if they could help my son who was about to perform at the Madison…read moreTheatre. He had licked his only key and all his equipment in his truck. Without hesitation, they assured me they would take care of him and get the car opened. What awesome staff! Very kind and considerate! I am grateful.

Took my brand new WRX here to get all weather tires. Their machine scraped all the way around all 4…read moreof my rims to the metal. They covered it with something so we wouldn't see (some sort of putty) when we left. Then we washed it the next day. It was apparent what had happened. I don't care if I drove in with a ford focus and hub caps. They should not take on jobs they do not have the right equipment for!

Wanted to give a revised review after the district manager got in touch to discuss with me. While…read morethere wasn't much to be done to get my time back, the location itself did make an effort to make it right after the fact. I felt I owed it to them to give a good review after that. Bottom line though, if you have an EV, go to the tire discounters EV location about 40 mins north! Overall great experience other than the issues I'd mentioned in a prior review-- where I was told one thing but another happened. But the tires are installed and seem to be working well. Got a decent price compared to others nearby also.

When my lifelong mechanic retired, I was thrilled to find this shop. The staff was friendly and the…read moreservice was consistently top-notch. However, over the past several years, the quality of service has declined dramatically, particularly regarding customer interaction. The staff is now consistently rude, both on the phone and in person. My last three experiences have been deeply disappointing: Months after purchasing new calipers for my truck, they were ruined by a faulty hose that cost less than $20 to replace, forcing me to pay for new calipers all over again. I purchased a new set of tires for my Lexus. Immediately after leaving the shop, I discovered one of the new tires was leaking air. I have been avoiding making an appointment to fix it simply because I am tired of dealing with the staff's poor attitude, so I find myself stopping to add air to the tire weekly. I scheduled an appointment for an oil change and a tire balance/rotation. When I returned to pick up my vehicle, I was charged $140 for a wheel alignment I never requested or approved. The employee insisted I had mentioned it, and then condescendingly questioned why I expected a complimentary tire service for tires I had purchased two years prior. I had to remind him I bought a full set of four tires for over $1,000, which included this service. Throughout this entire exchange, the General Manager sat nearby and deliberately ignored the situation. This level of service is unacceptable. You have lost my business, and I will only return for services that are already covered under warranty. After that, I will be taking my vehicle elsewhere. P.S. I recently saw one of your own employees having his car serviced at a competitor's shop. He told me he wouldn't trust his own vehicle to be worked on at your location.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.

Very professional and responsive! Did the requested repairs in a timely fashion. Definitely will…read morecontinue to use these guys!

Actually real good mechanics nice customer service!. Prices are reasonable . I recommend you go so…read morehi to .

Came here to get a used tire to replace a pretty warped rear tire. The place really isn't THAT bad…read morelooking. They have nice painted signs and the workers are the best. They are polite, they are prompt, they are honest, and they are quick. We called ahead to ask if they had the size I needed and when we got there, the swap was hassle free. Cost us 25$ plus tax and 3$ for the tire disposal. We were in and out in less than 15 minutes. Convenient, fast, and genuine. Awesome place!!

Got a tire patched from them and noticed they didn't check the tire pressure when filing it up…read more Got home and checked it to see that filled it up 10psi over the recommend.

I've called around the area and they have one of the lowest hourly rates of the 10 or so that I…read morecaptured. They also allow for working on customer provided aftermarket parts which is hit or miss at many of these auto shops. The owner works at the shop which I think helps with trustworthiness, as opposed to a national chain where there's less sense of ownership.

Glen's Chevron the whole crew are some of the most selfless, non-judge mental , kind , hardworking…read moregroup of individuals. They got my car in quickly and back to me for me and my children to be on the road again. The service is top notch, they actually care. The pricing is more than fair. (my car actually was having more trouble) and that was when I took it to a Big Name shop who didn't seem to care. I will never go anywhere else, they deserve as many praises, tips than anyone could ever give!

Went there today for 2 new tires, brakes and an oil change. As usual, the customer service was…read morestellar and it's the first auto shop where I completely trust what they're saying and don't feel like they're trying to sell me more than I need. Great prices and a trustworthy group of owners/employees. Highly recommend.

My cars brakes went out. I took the car to Midas where they quoted me 4,300 dollars to fix the car…read more They insisted that I needed to replace the whole brake system. So I wanted to get a second opinion before throwing in the towel. So I decided to take it to NRP because it was close to home. From the time I walked in the door the staff was very friendly. And I explained my situation to Shannon the owner and he was adamant that they would find the main problem to my brakes. Shannon took the time to check the whole system and turns out it was just the master cylinder. While doing this he kept me updated and was honest about what the problem could be. And with the inspection and work saved me thousands of dollars. I WILL never under estimate these little auto shops anymore.. Great Service and Hospitality and definitely worth the price. Thank You for taken care of my car and my wallet!!

David and his team did an amazing job repairing my stolen truck. Had body work, damaged areas…read morepainted. The paint of my truck is a very unique color and a tinted clear coat expensive and hard to match. it looks flawless. Also got a full detail, running boards replaced, 2 wheels replaced etc (it's a long list) They communicated well, kept me updated and helped make the process smooth and easy. I highly recommend. Thank you Davon Auto

Could not have asked for a better job done on my car! It looks like new. Went in with rear and…read morefront bumper damage that was. Car was clean when I received it, even cleaned out my car mat!