Awesome customer service!! I was in and out quick and easy . Thorough inspection was performed .read more

Great service, very courteous and fast. Great to keep track of needed service . Good coffeeread more

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

We trusted Pennzoil Oil Stop with our truck, and it turned into a nightmare. They installed non-OEM…read moreparts in our transmission, claiming they "stand by their work." Unfortunately, the filter they put in slipped and fell onto the oil pan, causing our transmission to completely fail. We were left with a $7,000 repair bill to replace the transmission. When we brought this to their attention--referencing the Magnuson-Moss Warranty Act they even advertise on their website--they took zero responsibility. Instead of standing behind their service, they left us with the damage and the cost. We always try to support local shops, but when a business does you dirty like this, it's just wrong. We stood behind them as a customer, but in the end, we got the short end of the stick. If you value your vehicle and your money, think twice before trusting this shop.

very nice quick and painless.very nice clean bath room. cookies are a nice touch. not much eles to…read moresay. thanks

Always great service little to no wait, check and top-off fluids, and I always supply my own oil…read moreand filter. The crew gets it done thoroughly and promptly That said, my one pet peeve that cost them a star is that when they went to check my tire inflation pressure, they inflate it to what the tire sidewall says is max, and not the proper tire pressure on the OEM sticker in the doorjamb of my vehicle, This means they overinflated my tires this last time and it's a sign of an inexperienced tech/mechanic. I was in the auto industry for decades and YOU ALWAYS GO WITH THE MANUFACTURERS DOOR STICKER ON TIRE PRESSURES- the only exception is if the car does not have the correct OEM tire sizes on, and I DO. I had also told them what tire pressures they should be (they didn't check the door sticker) and the guy doing the tire inflation ignored it. Unacceptable. Maybe he figured at least he checked them and I didn't leave with the tires low, but that's not the point and it's not professional. Overinflation causes premature wear and improper tread contact on the road.

I'm originally from California and was looking for a good place to change my oil since I don't have…read moremy tools to do it myself, try came across Valvoline instant oil change, they were fast, professional, and very friendly! Definitely recommend them!

I tried this oil stop because it was close to my house and I was in a hurry. I typically pay $105…read morefor synthetic oil changes. Within the 1st 5 minutes of speaking with the rep, I had to pay around $20 more because my car uses a canister for the oil (?) and they were going to charge me extra for 6 qts of oil. I have had this car for years, never been charged for a "canister" or extra oil. The younger guy told me $128, another guy came behind him and said $134. I told them shut my hood. I'm out of here. I've been to other oil stops. In the next 10 minutes they are throwing everything at you to upsell you. Just change my oil. Hate this place. My family will stop going here. 0 stars if possible.

I've never had an oil change anywhere like this! Hard working, a pleasure to work with,…read moreoutstanding and totally transparent service. These guys went way above and beyond anything I've experienced before. That must be why they are so busy - but I still got through in a decent amount of time. A special thank you to Jason. And with a free car wash - you all just made my day!!

excellent customer service repaired my older vw van when others would not. highly recommend this…read moreshop.

Needed a simple fix got it done quick and easy and didn't even charge me. I was in and out in…read moreminutes.

The air conditioning hits you as soon as you walk inside and makes it easy for you to be able to…read morethink clearly. I have never had an issue with this company. I appreciate the records they keep and how they treat their customers. I was able to wait inside while my tire was repaired and get on the road in no time. Recommend.

I came into the Union ave location a week ago to have my tires rotated. Young guys ran out and…read morebrought my truck into the shop. the help was nice and answered all my questions. When i got my truck back they told me i had numerous items that needed replacing. I asked for a quote and got one. They stated i needed Tie Rod ends Drag link equipment and also Swat Bar bushings Just to name a few. It totaled over $1,000.00. Me the smart shopper i went and got 2 estimates 1 in Medford & 1 in California because i was headed that way. Both shops told me that i had NOTHING wrong with my truck. Now Les Schwaub is a company that wants your daughter, Wife & even good ol Grandma to trust their name as a reputable place to bring your car. Id say my thoughts are pointing to other places to get my truck looked at. The trust has been BROKEN and after talking to the manager who was a nice guy, I told him he should investigate who worked on my truck and thouroughly school them on how to diagnose a vehicle. Get a 2nd or a 3rd opinion after going here. I will not be coming back to uneducated mechanics that dont know what they are looking at.

I have used Finish Line Services several times with only one problem requiring further repair which…read morewas performed by another shop. When I advised Finish line of the problem they applied a credit from the failed repair towards the cost of the next repair. I have since had a rather large repair done by them and will continue using Finish Line as they do good work and have reasonable pricing. I sincerely appreciate their integrity to correct the problem.

I have to admit I haven't had anything really difficult for them to do yet, but I was referred to…read moreFinish Line by Star Auto Body when they were still in Rogue River. I've had them do spark plugs and synthetic oil change and they did a good job. The difference between a good mechanic and a cheap oil-change place is large. When I went to pick up the car, they had done a general health check of the whole car and told me that valves, belts, hoses, tires, everything looked really good. Peace of mind knowing that my car is in good shape is worth a lot. They didn't call when the car was done, but they also didn't know I needed it back ASAP. They were very nice and courteous and gave me a ride home. For a small town, I'm happy to find a mechanic I feel is good. BTW, they do all the maintenance and work on the Rogue River Police and City vehicles, so that says something, right?