Awesome customer service!! I was in and out quick and easy . Thorough inspection was performed .read more

Great service, very courteous and fast. Great to keep track of needed service . Good coffeeread more

Always great service little to no wait, check and top-off fluids, and I always supply my own oil…read moreand filter. The crew gets it done thoroughly and promptly That said, my one pet peeve that cost them a star is that when they went to check my tire inflation pressure, they inflate it to what the tire sidewall says is max, and not the proper tire pressure on the OEM sticker in the doorjamb of my vehicle, This means they overinflated my tires this last time and it's a sign of an inexperienced tech/mechanic. I was in the auto industry for decades and YOU ALWAYS GO WITH THE MANUFACTURERS DOOR STICKER ON TIRE PRESSURES- the only exception is if the car does not have the correct OEM tire sizes on, and I DO. I had also told them what tire pressures they should be (they didn't check the door sticker) and the guy doing the tire inflation ignored it. Unacceptable. Maybe he figured at least he checked them and I didn't leave with the tires low, but that's not the point and it's not professional. Overinflation causes premature wear and improper tread contact on the road.

I'm originally from California and was looking for a good place to change my oil since I don't have…read moremy tools to do it myself, try came across Valvoline instant oil change, they were fast, professional, and very friendly! Definitely recommend them!

Amazing service! Every time I come in the crew there is nothing but the best, I always receive top…read moretier service even if my car isn't the best, they accommodate well and take care of me and my vehicle each time I come in.

Had my oil changed todayby someone else because The first and last time I used this business (Sept…read more'25) NO oil change should run over $100. Especially when they deflated your tires. Strip the plug and lost the plug gasket. This was pure incompetence.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

I had my value gasket replaced here. I also scheduled a follow up appointment to get other work…read moredone. I drive to work to pick up my stuff, I left in the work truck. On my drive, the radiator hose blew off. Not having any tools with me. I called for help and get my car towed to my work. I reattached the radiator hose and filled the radiator with water. I tried starting it and sounded out of time and won't start. I tow it back to the shop and have them look at it. They tell me that It's complicated and I need to take it somewhere else. I'm really not seeing the value of what I paid for.

Great customer service very helpful in explaining everything to me and had oil change and brakes…read moredone, all within a reasonable time and cost.

Everything was great had been going for months. Then I go back they put diesel oil and a gasoline…read moreengine and recommended that that was the best oil for my car which was a 1989 Toyota Tercel a very old car. Well deeply miss them they were good at the beginning then it turns sour.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

Hey, great carWash where they can wash your car for fifteen dollars. Tree vacuum so available. Also…read morehand dry your car.

Best dealership I have ever bought a car from. Carlos sold us a 2021 Nissan Rogue Sport. He made…read morethe experience seem like I was buying a car from a friend instead of a salesperson. There was no lines or gimmicks, just honest people who want to get you the car you want. We absolutely loved the buying experience here. They got us the car that we wanted. We love our car! We will buy our next vehicle here and recommend them to anyone looking to buy. Great prices, great staff, great cars! The service department is amazing also. My 2005 Sequoia was able to get a repair service appointment within a day! Oil changes are drive-in same day no appointment! So glad we found this place!

Sam was courteous, efficient and answered all my questions. Would definitely recommend Grants Pass…read moreToyota.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

We just purchased a 2026 Tiffin Allegro RED and wanted some stability, steering and ride…read moreimprovements. When we discovered Henderson's Line-Up developed SuperSteer I knew we had to visit Grants Pass. We did SuperSteer, Koni shocks and airbag motion control units. Wow. Great decision. When we left I thought I grabbed the wrong Motorcoach. Jesse was so accommodating. The only time I heard the word "no" it was in front of the word "problem." We had lunch at a very nice restaurant walking distance from Henderson's. When we told our server why we were in Grants Pass she said many people who come intell her the same thing and they come from states all over the place to visit Henderson's. There's no doubt why.

The constant question I have when getting work done at Henderson's - why can't all shops operate…read morelike this? Every person I dealt with was friendly, attentive, and knowledgeable. I was kept informed at every step and all the key people (service manager, mechanic, front desk) were on the same page. The work was done as requested in the right timeframe. One glitch was immediately identified and solved. The work and waiting areas were great, and hookups were provided for an overnight stay during work. We are thrilled with how our RV coach handles. I can't recommend them more highly.

They were the best! Pulled my flat tire, replaced it with my spare, quickly and inexpensively…read more Thank you so much!

Knew I needed new tires before winter. Did some shopping both in person and online. Went to where I…read morebought my last set six years ago wanting the same tires again, Coopers. Seemed a bit high so I continued shopping. Went to Southern Oregon Tire and 4x4. Told the gal at the desk, Dannie (forgive me if misspelled), exactly what I wanted. She quickly gave me a quote that was $300 less than the other shop. I thought to myself, "why?", but didn't ask. No need to. I double checked that the price quoted included mounting, balancing and any other fees. She assured me the price was all inclusive. It was. I couldn't be happier with my new set of Cooper Tires.