I paid for a full service cleaning, when I got home I noticed a bunch of very obvious splatters and…read moresmudges in the interior they failed to clean. When I took it back to get it redone, they still didn't get it all. I should've looked more closely the second time, but I thought "there's no way they would do the same thing again."

We came across town because this car wash had good reviews. We arrived 15 minutes before closing…read moretime, took our things out of the bed of the pickup and they proceeded to tell us they were closed. We went down to Surf thru across the street and had way better service!

It's so nice to have a mechanics shop that treats you so well. They tell you what is best for you…read moreand your vehicles and lay out a plan for how to keep it all going. Great service at a great value. I'm honored to be able to say I can trust my mechanic team.

All of the employees here are kind and really take care of your vehicle. Always bring my Rover here…read moreand I'm never disappointed with the service

I needn't have worried that service would change with the name. Nicholas (sp?) at the front counter…read morewas courteous and professional. I showed on time for my appointment and my vehicle was seen immediately. Logan was my tech and took very good care of my vehicle and was very thorough.

My go-to place for everything tire and oil. Great staff who remember you every time you come in…read more And good value and high quality. I trust them completely.

I found the mechanics to be knowledgeable and hardworking. When they found the problem they worked…read morethrough it till the job was done and done right.

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

Hey, great carWash where they can wash your car for fifteen dollars. Tree vacuum so available. Also…read morehand dry your car.

SOAC has a secret asset above every other car maintenance business in the area. His name is…read moreAndrew, and he is the best professional diagnostic mechanic anywhere. Seriously. My husband has followed Andrew through the years and all over Medford as he built his skills and reputation. I'm actually hesitant to tell too many people about him because I don't want him to not have time in his schedule when I need him. But I can't help bragging about him and the service at SOAC either. Speaking of service, (at the helm) Ken is also the best ever! Always helpful, efficient, knowledgeable and caring, I have never been let down by anyone at this business. I don't know why it's taken me this long to write a review, but I'm doing it now out of sincere appreciation for years of outstanding service and kindness.

Canadian driving through Medford and in need of air conditioning repair. The front desk staff was…read moreVERY helpful and professional. They were able to get my car in the next day diagnosed, and repaired while I waited. Tech did the repairs quickly,then took the car for a test drive and was quite concerned about a rear wheel bearing noise. He recommended a quick ck and decided bearing was finished. The owner Ken gave me a loaner for the night and the Tech had my car ready to go by 8:30am. :} In my opinion this is exceptional service and should be recognized as such. Thanks for the help.

This place deserves five stars. Take it from someone who has been an automotive industry for over…read morethree decades if you need help with any of your vehicles this is the place ! Great communication, outstanding service and for professional people who do what they say in a timely manner! Fantastic shop you can't do better

Best mechanic in the valley! I usually bring my 25 yr old bmw to them for repair/maintenance but I…read morebrought my other car recently and they gave me an estimate down to the dollar and a time frame of completion and both were met! I value a mechanic who will tell me the honest truth and give me options when available and Dave's does that. They also do not charge you hundreds of dollars just to diagnose something. They even washed my car for me and had their shuttle pick me up in the morning! Dave's import is the best and I will never go anywhere else, it's nice being able to count on them to do it right the first time when necessary repairs arise. Thank you!

They fixed my window and AC in less than 24hours. I dropped it off at 8am and picked it up right…read morebefore they closed.

I have a 1993 Eldorado Cadillac that had two concerning service messages displayed on the dash. I…read morestarted with another shop that quoted an unreasonable price then indicated they didn't have mechanics that worked on older cars, next I called the dealership to be told they don't work on old vehicles. Was referred to a couple of potential shops which also said they didn't work on older vehicles. Finally, I was referred to JR's and was delighted when I talked to an obviously knowledgeable mechanic about my car. I have to say the results were perfect. The issues were traced and then fixed, at a reasonable cost. Great shop, great people, honest and reasonable. I'm an old widowed lady and was treated with respect without feeling like I was being hosed! Sherry