It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

I recently had my catalytic converter replaced at this automotive shop, and the experience was…read moreexcellent from start to finish. The technicians were knowledgeable and clearly explained the repair process, pricing, and timeline before beginning the work. They completed the catalytic converter replacement quickly, and my vehicle is now running smoothly with no warning lights or strange noises. I appreciate their professionalism, fair pricing, and quality workmanship, and I would definitely recommend them to anyone needing exhaust system repairs.

From the owner: JRB Tire is the premier Auto and Tire Repair shop servicing Gold Hill and the surrounding…read morecommunities. Please call or text with any questions or to schedule.

Let me start off with saying that if I could give 500 stars I would! Jason with Bill's Towing…read moreprovided the most incredible service to us as we were going to have to leave our diesel pusher in Oregon for repairs during our "trip from hell." I called for assistance on a gear oil leak I was having and Jason showed up and was able to fix our issue as he was very familiar with our issue. He was professional, timely and provided great value in the service he provided. We made it home the final 400 miles of our trip with absolutely no issues. Thank you so much Jason!

Makes his money from people in a bind. Overpriced, arrogant, and substandard quality of services…read more Found used parts used in a repair after going to another shop.

Excellent service, communication transparent. The quality of work seems second to none. Prices seem…read morefair. Very clean shop. I'm impressed and surely will be back!

I had a very good experience dealing with Ryan and his wife at Miles Automotive.The shop itself…read morelooks organized and clean, family run, and the service is professional and timely. Ryan even worked after hours to get my truck back to me that day, and the price was more than fair. I have always appreciated a good mechanic and I am glad that I have found one here in the Rogue Valley. If you want fair, honest, and reliable service, this is the place to go.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

I have trusted BTA with my personal vehicles since 2013, and my company vehicles since 2015. Brian…read moreand the team take care of our needs and don't push us into something we don't need, keeping our vehicles rolling at a fair price.

I received above average service from this business. I am only in town for another week when my…read morelight went off on my dashboard to alert me to some sort of error code in the engine. These folks were able to fix my car so I can go home in a few days as I was scheduled to do. Therefore, I am in there gratitude for doing me a solid by taking me likely out of order so I could get home. The cost of the service was considerably more than I was expecting. This is why I'm not going to post a full review. I'm going to find the Reddit thread and figure out whether the charge was outrageous or within the realm of reasonable given the location and part costs.

I bought a new car here the other day and the team was great. They explained everything very well…read moreto me, and took time to show me every button inside my new bronco. The process was easy and would recommend buying from here.

I took my immaculate 2016 mustang gt in to have the brake fluid flushed. I ask if might talk to the…read moreman who would do the work and was told no. I explained that my mustang is a low mileage well taken care of car and please be careful with my investment. When they finished the job I drove back to home and as I got close to home I lost all braking (pedal to floor no brakes). I raised the hood and saw brake fluid spilled on my paint and on top of the resevoir. I walked around the car and discovered a rather large puddle of brake fluid under the one of the wheels and all over my very expensive wheel. At this point I jacked the car up and pulled the wheel. Un fortunately it was to late for the wheel as it had been damaged by the brake fluid. The caliper, rotor, brake pads were soaked with brake fluid as well as everything behind the wheel. Needles to say I was crushed as brake fluid is so damaging. I discovered that the bleeder valve had been left loose. I immediately called them to inform them and was told they would redo the job and replace what was damaged. No pads where replaced and I have a wheel that missing its clear coat and pitted badly. They did offer to have the wheel looked at and look at my pads but looking wont help a contaminated brake pad, both front (left and right) pads would need to be replaced and at this point being my 3rd time dropping my car off I chose to do the pads myself and minimize risk of more damage. I will also replace my wheel. One last thing, when I talked to the service manger about what had happened not even an apology nor have I ever received an invoice showing what was done the second time. Air most certainly entered the brake system and I would like to know if they in fact redid a complete bleed on the system and abs block or did they just bleed the caliper that leaked. Never got a call to pick up my car the second time and went back over to Mocks to find my car sitting in the parking lot. 1 star rating for Mock Ford and -1 star rating if it was possible. One last thing I forgot to mention, they managed to hit the front splitter below the bumper and smashed it in and crack it. Lots of my money and time was wasted taking my car to Mocks Ford. This whole affair has been quit depressing and costly for me.

My starter went out at my house and this kind gentleman made a house call and got me back on the…read moreroad in the same day! A reliable local mechanic who gave me an honest overview of my car and what I should be thinking about fixing next.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

I had my value gasket replaced here. I also scheduled a follow up appointment to get other work…read moredone. I drive to work to pick up my stuff, I left in the work truck. On my drive, the radiator hose blew off. Not having any tools with me. I called for help and get my car towed to my work. I reattached the radiator hose and filled the radiator with water. I tried starting it and sounded out of time and won't start. I tow it back to the shop and have them look at it. They tell me that It's complicated and I need to take it somewhere else. I'm really not seeing the value of what I paid for.