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    Premier Oil Change

    3.6 (28 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 3 weeks ago

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    Sara S.

    My 16 year old daughter went in for an oil change on our Ford Expedition. She asked for an oil change only. They offered several other services that she declined and when all was said and done she came home with a receipt for $60.00. This of course made my husband look over the receipt carefully, what he found was shocking. Not only did they charge her for an engine sealant, but they put in 5/20. It's a 5.4L V8 you don't put in 5/20. They should know that. And if that were not bad enough, they tried to up-sell her on a transmission fluid change while she was there. They went so far as to bring a "sample" of our transmission fluid up to her. They produced a sample that was pitch black, placed it on some cardboard with a spot of fresh red tranny fluid and told her that's what it's supposed to look like. She declined but took a photo of the samples to show her dad in case it was needed. Once he got home he saw the photo and of course ran out to the Ford to check the tranny fluid. Yeah, shocker, it's bright red. Amazing since they didn't change it and had made such a big deal about it to my daughter. What this comes down to is they saw a 16 year old girl come in and thought "cha-ching" we can take her for a ride. They have offered to change the oil for free since they put in the wrong oil, but I wouldn't allow them to touch my cars again. My husband will just change it himself. Think twice before you go here. If they did this to my daughter, they are doing it to other people.

    The over priced terrible job that premier oil did on 840 NE E Street.

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    6 years ago

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    2 years ago

    Great service, very courteous and fast. Great to keep track of needed service . Good coffee

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    2 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    7 years ago

    They check for an oil leak but couldn't find it. I find it on my garage floor every day. Car wasn't even a year old.

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    Nor Cal Oil N.

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    6 years ago

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    9 years ago

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    10 years ago

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    Review Highlights - Premier Oil Change

    Upon driving up the place is clean, well kept, and staff greet you and offer you a beverage.

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    STAR Automotive - Austin (employee) standing over, yelling at female customer while threatening to call the police.

    STAR Automotive

    (36 reviews)

    These guys saved me in a pinch just a few hours before every shop in town shut down for the…read moreChristmas holiday. I was traveling down I-5 when my instrument cluster went haywire and my check engine light came on. After that my engine was running super rough and I coasted into Star Automotive to see what the heck happened. After some tests they figured out the problem (cylinder specific ignition coil failure on Chevy Silverado) and worked fast to get parts picked up and installed before they closed up shop that night. If it wasn't for them I would have spent Christmas alone in a hotel room in Grants Pass, OR. Thanks to these guys I made it 500 miles to my destination and spent Christmas with my family instead. They were friendly, did their best to get my job done up against the clock, and charged fair labor rates. I can't thank them enough and definitely recommend them to locals and travelers alike.

    It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

    Premier Oil Change - oilchange - Updated June 2026

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