I've brought three different vehicles to Integrity 1st over the years, and they've consistently…read moretaken great care of me. The front staff is always friendly, and they tend to get work done pretty quickly, which I really appreciate. Most recently, I brought in my Kia EV9 and my VW Atlas for alignments. The EV9 was handled smoothly, although I did have to call to check whether it was ready. Not a big deal, just something to note. The Atlas visit is what really reminded me why I trust this shop. During their inspection, they noticed the oil filter and drain plug were leaking from an oil change I had done at Take 5 only two hours earlier. I'm extremely thankful they caught it. If I hadn't brought it in the same day, I could have ended up with a major engine problem. The only other minor issue I've ever had was a couple of years ago when my Pacifica's strut replacement was delayed, probably because of parts availability. Otherwise, every experience has been solid. Overall, Integrity 1st has earned my trust with their honesty, attention to detail, and friendly service. I'll keep bringing my vehicles here.

I am writing to formally express my dissatisfaction with the service I received at Integrity 1st…read moreAutomotive in Murphy, Texas regarding repairs to my Honda Ridgeline. I initially visited Discount Tire to have my tires rotated as part of my 5,000-mile maintenance. During the service, Discount Tire broke a lug nut/stud and advised me to take my vehicle to Integrity 1st Automotive to have it repaired. When I brought my vehicle to Integrity 1st, I was informed that there were several additional maintenance items that needed attention. Some of these items I was already aware of and planned to have addressed by my regular mechanic when he returned from out of town in mid-August. However, I was told by Integrity 1st that my vehicle had a very serious oil leak that could not wait and needed to be repaired immediately. Based on their recommendation and the urgency they communicated to me, I authorized them to repair the oil leak and paid the amount charged for that service. I specifically understood that the oil leak had been repaired. After my regular mechanic returned, I took my vehicle to him to have the rack and pinion repaired. Because he does not perform front-end alignments, he recommended that I take the vehicle elsewhere for the alignment. I then returned to Integrity 1st Automotive for the alignment and was quoted $120, which I authorized. At that time, I was extremely surprised when I was again told that my vehicle had a very bad oil leak. I immediately questioned how this was possible since Integrity 1st had previously told me that the oil leak was serious, needed immediate attention, and had been repaired. I was then told that the previous repair addressed a different or lower leak and that this additional leak had not been seen at the time. This explanation is very concerning to me. When I authorized the original repair, I did so because I was specifically told that I had a serious oil leak that could not wait. I was never advised that only one portion of the leak was being repaired or that another oil leak might still remain. Had that been explained to me, I would have made a different decision regarding the repair. My regular mechanic, who has serviced my vehicle for approximately 15 years and specializes in Honda and Acura vehicles, was already aware of a very slow oil leak. His professional opinion was that it did not require immediate repair and could be monitored until it became significant enough to address. This is very different from what I was told by Integrity 1st. My primary concern is simple: If I paid Integrity 1st Automotive to repair what I was told was a serious oil leak, why was I later told by the same shop that I still had a very bad oil leak? I would like a detailed explanation of exactly what oil leak was diagnosed during my first visit, what repair was performed, what parts and labor I was charged for, and why the current leak was not identified at that time. I would also like Integrity 1st Automotive to review the charges associated with the original oil leak repair and determine what refund or corrective action is appropriate. I trusted the professional recommendation I was given and authorized the repair based on the urgency communicated to me. Unfortunately, this experience has caused me to question whether the repair I paid for was necessary, complete, and properly explained. I hope Integrity 1st Automotive will take this complaint seriously and make a reasonable effort to resolve this matter.

Took my car to get it looked at for an AC problem was told that they couldn't find a leak. I…read morespecifically told them I had a leak in the condenser that you could literally hear. I got my car back and AC was not working I was told they had added dye to the system so they can locate the "leak" and filled my AC system back with refrigerant. Once I got my car back the AC was not working. I tried calling back but it was already 4pm and which they had closed on Saturday. I got charged 375 which included my oil change and the recharge to my system. I was told the AC was working but it turned out it wasn't, feels like I got scammed this time around. This wasn't the first time I've had them look at it and they keep saying I have no leak and that it cannot be located. I've pumped the system my self with refrigerant and you could hear the leak coming from the bottom of my condenser coil.

We stopped to get an oil change. They brought the cabin air filter and the air cleaner into the…read morewaiting room to show us they needed replacing. I informed them I would do it myself. They also called us out into the shop to look at our brake pads that need replacing also Even allowed me to use the measurement tool to show me how they were needing replacing very soon. These guys are extremely honest, very thorough and I give them five stars and a great big thumbs up for their service

TRUSTWORTHY, KNOWLEDGEABLE AND VERY FAIR PRICES!!! After visiting a couple of places unable to…read morefigure out what was responsible for the noise my car was making, Elite Auto Center figured it out and got it fixed for a very reasonable price. A week and a half later I returned for a problem I was having with my car pulling to one side and an alignment fixed that problem. It's such a relief to have found an automotive repair shop that you can rely on to take care of any car repairs or maintenance. A big thank you to Reb, Gerardo, Chris and Angel!

I recently had my inspection done here. I spoke with a very nice man afterward about doing some…read moremaintenance on my vehicle in the future because I was looking for a closer mechanic. He said "absolutely, we can take care of anything you need." I could tell he was either the owner or management because it seemed like he genuinely wanted to bring in more business. This morning I called to have my thermostat changed out and to have my wipers fixed. The guy who answered told me my vehicle was too old to work on. Which is it? I guess I'll just fix them myself. Free labor is always great. Thanks for all your help.

Chris may have been Christopher He was excellent regarding…read morereplacing brake pads and rotors. Took the time to explain what "glaze" brakes pads was. Would highly recommend.

Christopher was outstanding. On time, thorough, and carefully explained every aspect of the job…read more Very reasonable cost and I didn't have to go to them. They came to me. Highly recommend

This was my first time using their service after my 2019 Honda Accord started overheating. After…read morediagnosing the issue, they found that the head gasket was blown and repaired it for around $4,000. When I got the car back on a Friday near closing time, I noticed a ticking noise and honestly thought I was going to get the usual runaround that a lot of mechanic shops are known for, which had me stressed all weekend. To my surprise, when I came back Monday and explained the issue, they were immediately understanding, took responsibility, and got straight to fixing the problem without giving me any hassle. That level of customer service and honesty is hard to find nowadays. Now my car is running smoothly again, and I really appreciate the way they handled everything professionally. I'd definitely recommend them for standing behind their work and treating customers fairly.

I have taken both of our cars here for service with no issue. They are easy to talk to and the…read moreservice is excellent.