Absolutely the worst dealership I've ever had to deal with...absolute trash. DO NOT bring your Land…read moreRover or Jaguar to this dealership!!! When you buy a premium brand vehicle such as Land Rover you expect premium service when bringing your vehicle in. This dealership and service staff, specifically Service Manager Cody Koenig & Service Writer Leslie Reyes, have ruined that expectation for me and without a doubt have made me think twice of ever purchasing a Land Rover again. I, hands down, get better service, communication, and dealer/customer care from the Ford Dealership I bring my 2017 F150 into that isn't even under warranty still like our Land Rover is. This dealership and these two employees failed to follow through on just about everything they promised. From dropped communication, to damaging our vehicles paint permanently and refusing to fix the issue, to lying about having loaner vehicles available, to holding onto our vehicle for over 3 months due to their inexperience of Land Rover/Jaguar OEM part matching the list of disappointments goes on and on. Most importantly the fact that we brought our vehicle in and received it back with multiple scratches that are not just surface level is the ultimate disappointment. When Leslie Reyes and Cody Koenig were notified about this issue they took our vehicle back promising a full detail and paint correction, they took the vehicle for two days just to return it looking exactly like it looked when it left. Nothing fixed nothing cleaned. Literally looked like they forgot to actually do anything to it. Due to the fact that THEY damaged our vehicles paint AND they acknowledged the fact that they did so, we requested they pay for a private detailing company to perform the necessary paint correction since at this point we can't trust their detailing departments work, they promised to follow through and ended up dropping communication from there. We had to call numerous times only to get a random text from Cody Koenig saying they will not be able to pay for the paint correction to be completed. Shame on you Cody Koenig, you should be embarrassed at the fact that your not professional enough to tell us via phone call, you couldn't even respect and care about us enough as customers to give us a direct phone call, only a flaky text...trash. Hilton Head Land Rover/Jaguar and the two employees Leslie Reyes & Cody Koenig DO NOT deserve your money or business, STAY AWAY from this dealership!

Absolute worst customer service ever in Service. Immature team cannot handle department. Sorry I…read morepurchased new automobile at this point. Buyer beware!!

I am so thankful for the service i have received at Mike Reichenbach, from my last two purchases…read moreand now the service department. I was going to take my Cadillac SUV to a certfied dealership in Savannah for a Saturday appointment but they were very rude on a loaner car because they did not know when they could check out my SUV and she told me to call Cadillac. I called Cadiilac and the lady was so helpful. First positve because the rude person, the wonderful lady at Cadillac (not dealship) told me Cadillac would rent me a car if they didnt have a loaner. Second called and schedule service with Queen for Mike Reichenbach and she said they would be happy to honor what Cadillac said. On my visit to Mike Reichenbach Brittany was my advisior at the service department, she was so nice and her customer service was 100%!! I did not need a loaner but she offered to get a rental , it was fixed and I was out within 3hours. After I received a call from them making sure everything was good. The Cadillac main company even called to make sure I was happy with everything. I will tell all my friends and everyone who comes in my job to go to Mike Reichenbach, good honest company!! Thank you, Cindy

We stopped here last year on the way out of town as we had issues with our truck air-conditioning…read more These folks worked with us to get us in to their shop with little notice and helped us get down the road a few miles. Unfortunately the repair did not solve our issue and we ended up having to do additional work after we arrived at home. Nevertheless, we were grateful that they helped us with little notice and worked us in to their schedule on our way out of town in 2024.

Recently purchased a car from Welch. Originally, starting my search via telephone with Mr. Landry…read more(Sales person) who was very helpful, who was not available when I went. I was then introduced to Mr. Paul Mitchell (Sales Consultant). He was very likable, helpful, knowledgable and PROFESSIONAL. Never overly aggressive or "pushy," which is very important "TO ME". While management asked a couple of unsettling questions, we were able to work through it. With that being said, I would say my experience was VERY GOOD. Kudos to OC Welch and Mr. Mitchell from Michigan!

Always quick service and great deals on their new and used cars and trucks. I highly recommend this…read moredealership. Bought several new and used vehicles here and always satisfied.

Driving on 95, SC to Fla, car service light came on. Called Peacock Jeep, routed to Shane to…read moredecipher problem. Regardless that they were booked for the day, he told us we could swing by for diagnostics & possible repair but to keep the moving in the meantime. We are HIGHLY appreciative of his willingness to talk us through & to see us!!!! Major kudo's to the helpfulness of this dealership....5 stars!!! Thank you Shane. Eileen

I purchased a 2019 Jeep Cherokee with a prepaid service plan. ALL attempts to contact the dealer…read moreto make a service appointment have failed. The service department hasnot returned the 3 messages I left on their voice mail. The salesman does not return my call. DO NOT EVER DEAL WITH THIS COMPANY.

Buyer beware!!! I've hopefully spent my last $ at Genesis of Hilton Head. I've had two services…read morethere where I left very upset with their way of doing business. The first I was blatantly lied to. The one that just happened was over their bogus fee they charge for doing service there. Their employees could not explain nor justify the fee. You pay $65 just because! Not enough to overpay for an oil change and tire rotation.....Then when they know you are unhappy, they don't send you a survey and the GM ignores your email. You'd be better off just going somewhere else.

MUST share our wonderful experience at HILTON HEAD LEXUS HARDEEVILLE…read more Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership in South Carolina right in our backyard- HILTON HEAD LEXUS HARDEEVILLE. From the moment we drove into the service entrance, we knew this was our "forever " dealership. Our first visit was a 15K mile service maintenance. We were immediately welcomed by an EXTREMELY personable & cordial employee - SCOTT (Doc) WALTERS- directed us to the HILTON HEAD LEXUS's cozy lounge & took our vehicle to service. In a short time, we met with our MASTER CERTIFIED SERVICE CONSULTANT STEPHEN SCOTT MANKIN. STEPHEN was personable, knowledgeable & professional. He told us exactly what to expect on our visit: the LEXUS COVENANT which promises that "LEXUS WILL TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME." And STEPHEN SCOTT MANKIN delivered on that!! Thank you STEPHEN. STEPHEN SCOTT MANKIN is another great representative of HILTON HEAD LEXUS HARDEEVILLE. Upon completion of our service, he explained to us everything that was performed on our RX350 & then presented us with our newly-washed vehicle. No upsell. How refreshing! In today's big-box store world it's so comforting to be treated like a valued customer instead of the "next number in line." During our visit we also met the man who commands the HILTON HEAD LEXUS SERVICE DEPARTMENT - MASTER CERTIFIED SERVICE DIRECTOR EVAN KALLAS. He took the time to talk to us & answer any & all questions we had. EVAN KALLAS IS "THE MAN" at HILTON HEAD LEXUS. He will (and did ) go above & beyond to make sure you leave his department satisfied. We can vouch for that! Thank you EVAN! We know we're in great hands with you & your HILTON HEAD LEXUS family. And finally, SALES CONSULTANT & TECHNOLOGY SPECIALIST KEIONDRE MCCLINTOCK. He is another professional & wonderful representative of HILTON HEAD LEXUS. KEIONDRE MCCLINTOCK is someone you should know! He embellishes the HILTON HEAD LEXUS experience. Need a Lexus, see KEIONDRE. Need your questions answered, see KEIONDRE. Need the truth, see KEIONDRE!!! Thank you EVAN KALLAS & your HILTON HEAD LEXUS family for making it feel like we're home again!!!! And props to GM SCOTTY HERRIN! You've built a magnificent dealership - HILTON HEAD LEXUS in HARDEEVILLE. Julie & Bob Pellegrino (HILTON HEAD FAMILY FOR LIFE)

Hilton Head Lexus lists vehicles on car shopping sights and don't find it necessary to monitor…read moretheir posts! Three vehicles I found between CARGURUS and Cars.com and when I go to see the vehicle on their website, they're not listed. This is searching within the same day, so I'm sure the vehicles didn't all 'just get sold' like the AI chat states. If they're paying someone to manage their posting, get them to be more proactive. I used caredge.com and saw they get a 'C' rating with higher than average dealer fees and higher number of add-on. I then used caredge.com to shop the vehicle for me to negotiate the fees. And asked they go outside of VA, FL and NJ. These states have high dealer fees. What used to be part of the job to sell a vehicle is now a financial cost to the potential buyer. No Thank you.

1st off , 5 stars is NOT enough!!!! I called everyone on Yelp, their prices made my head spin, I…read morehad a 255 mile tow! Out of 10 companies, Cano's was the #1 Don't waste your time nor money, in Cano's we TRUST!

Where to begin! We were traveling through the state on 95 when our SUV pulling a trailer broke…read moredown. It was a Saturday afternoon and repair shops were closed except Cano's which was closing soon. I reached out to Cano and explained the situation and he said he'd stay open and wait for us once we got a tow truck. Not only did he stay open later, he found us an alternator (and topped our oil), and got us back on the road in about an hour or so. Not only that but his price was incredibly fair considering the lengths he was going to. He certainly represents the fine folks of South Carolina well. We couldn't recommend or thank him enough!