They filled my tires with air to the correct pressure. Helpful and generous. A bit difficult to get into and out of when in a full size SUV with all the SUVs around. read more

Brutally slow! 20 workers here and an oil change tool 90 minutes. They simply do not value their customers time.

I had outstanding customer service at the Okatie Goodyear when I took my car in for an oil change and tire rotation. The technician did an overall inspection and I was told I needed rear brakes(I had never had them replaced). I took my car back a week later to have the job done. Again, the customer service was excellent from the technicians, front desk folks, and the store manager. I will continue to take my car to this Goodyear for all my service needs. I would highly recommend this store. read more

Had a flat tire, and Goodyear in Okatie took us as a walk in. The new tires were ordered and replaced the next day-- a lifesaver!

Had oil change tire rotation and brake flush. When i left car died on 170. Tech came out to help Key fob battery was low. Got car back to shop ran test told me to get new battery. Great service. I was about to call tow truck. read more

Took my vehicle in at 1 when they scheduled me to get new tires. Two hours later and they still weren't done. They explained to me because I have low profile tires and after market rims it takes longer. They also mentioned they didn't know why someone scheduled me at 1 when they take lunch till 1:30. Super unsatisfied and wouldn't recommend going here unless you have ample time to kill. read more

I went to get an oil change and I accidentally left a bunch of cash in my car without thinking. But when I got my car back, the cash was still there, completely untouched. So it's nice to know they have trustworthy employees. The oil change was also super fast. I only waited for like 45 minutes! read more

Goodyear Auto Service - Left a bunch of money in my car without thinking about it, and when they were done with repairs, my money was completely untouched. - Auto Repair Near Me - Bluffton, South Carolina

I had a simple issue with a small complicating factor. Three other places didn't want to deal with it. This Goodyear location got me a relatively quick appointment and took care of it. Thank you. read more

How could I not give them a 5 star review. Driving through Sea Pines, I must have picked up a nail or something in my tire due to the construction and detours. When I got to Burkes Beach, my low tire pressure light went on. Fortunately I keep an portable air compressor in my trunk and was able to fill my tire enough to get home. I called all of the local tire places who all said they were too busy or couldn't guarantee I could get my tire repaired for at least 2-3 days. That's wasn't acceptable. I called Goodyear and they told me I could drop it off anytime and it would be ready ASAP. I dropped off the car and was called within 2 hours to let me know---not only was the car ready, but the repair was free of charge!! I love you guys. Your earned my business forever. They said they repair customer tires for free!! read more

Ordered a new tire. Stupidly I never checking pricing. Tires were cheaper at the BMW dealership even though the BMW dealership ordered from Goodyear. I assumed the price would be cheaper going direct to Goodyear. I was the dope for not pricing first and Goodyear took advantage. They refused to do anything even when I told them I would never purchase from them in the future! Buy tires from someone else! read more

Great fast accurate service as usual. Will for sure return for all my vehicle service needs !

My initial experience with this location was a bit rough. Came in for a tire that was leaking air, not sure if it needed replaced or patched. Made an appointment online two days prior for 10am, when I arrived there were 3 employees behind the desk, but apparently only one employee working on cars. Even though I was the only one there, they informed me they had another appointment for the same time (but not even there yet) and wanted to wait on him before they started ours because he made his appointment first. They apologized for not letting us know prior and asked us to wait. We waited until 10:12, and then they proceeded to start the work. The staff, was fairly rough all around, not friendly in either tone or dialogue. I was not even informed of any progress, until the job was complete. All in all, they fixed the flat for just over $20, so job was done, but this was overall a frustrating and unusual experience. read more

Had them flush brake system and check the brakes on my daughters beetle! Nice job. Thanks

I have worked with Goodyear tire at Barrel Landing Road several times and they do a great job with whatever the task I give them. The manager Terry is exceptionally helpful He is a car guy and I recommend him if you need any work done on your car particularly tires alignment balancing at Cetra. Best regards Jeff read more

Had a squeaky sound in morning that sounded like a loose belt. They charged me $60 to look at it and say it was fine. A bit high for a simple diagnosis. Recently moved to area so in search of a fair honest mechanic. Be cautious at this Goodyear. read more

I've been a customer at this specific location since 2009 but not anymore. Purchased tires there less than a year and a half ago, went in today to have a nail removed. I was told the tire was irreparable and I also needed 3 new tires. How can that be when all service has been done there?! All oil changes, tire rotations, etc. have been done at this location. Then I was told it was my fault and it was from under inflated tires. I never miss an oil change and rotate my tires every other time, as they recommend. The "master technician" challenged me to find any other repair shop that would repair it because it can't be repaired...well left there and took my car up to Beaufort and had Tuffys repair it. Great customer service at Tuffys and they said all my tires look brand new and have years left on them. I have over the years dealt with Mary countless times. I have trusted her and all of their recommendations but now I know better. I will never return to GoodYear and I specifically will never recommend this shop again. read more

Mary and her service people went above and beyond to fix my tire situation on my Tundra. I had a problem with my defective Michelins as Michelin offered 49% of the replacement. Needless to say they will never get my business again, along with NTB of Bluffton. Mary has a new customer for life and I will advise all of my colleagues, friends and family to make sure and go see her for any such tire business need they may encounter. Thanks so much to the entire staff at Goodyear, a true professional business! read more

Two times in a row they made me cancel my appointment. First time was on Saturday and they were slammed, fine I understand. Then I rescheduled again for a Tuesday evening he again said they could not accommodate me once I drove all the way to Goodyear. Then he states, " oh it was a drop off and you never showed." Then I why didn't I get a call this morning? Such poor customer service. My email did not say drop off it shows 6 pm oil change appointment. It's ridiculous what is the point of an appointment if you do not allow oil changes after a certain time. They shouldn't allow you to make appointments after 5 if they won't do an oil change for you after 5. So frustrating. Will never return. read more

Had a great experience today and a big shout out to this store and it's employees. We had a blow out with the RV tires and needed them switched in a hurry. Thank you for being so accommodating Nicole and Allen!! read more

I know as someone working in a service industry for the last decade how difficult it is to maintain a positive and professional manner when dealing with a heavy work load and that's why I have chosen to single out Danielle the Customer service Rep that I interacted with the last two times I've been here. She was calm and professional under what was obviously a hectic and busy day. She explained my options to me in detail and made sure that every aspect of the work to be performed on my vehicle was detailed. Fair price for the work as well! Great staff at this location Goodyear!!! read more

Mary was very helpful! I was super bummed to get a nail I n my run flat tire, she told me it would be a few hours (because I didn't have an appointment). It ended up being much quicker, the facility was clean and well kept the staff that I interacted with was professional and kind. Highly recommend, also huge plus GOODYEAR DOES NOT CHARGE FOR REPAIRS WORTH THE WAIT!! read more

Love the Associate Store Manager Terry Fowler, He always be very helpful and I knew him since he was with Bluffton Tire and Auto. Sometime when I am I. Rush and he go out of the way to help me to fix my car ASAP. I have three vehicles with them and I love the service and thanks to all their team. read more

Terrible service. We brought our car in at the end of the day earlier this week and returned a day later to find a black smudge / stain on the drivers seat. (Note that this mark was not there when we brought it in.) My wife asked if they would be able to clean it and 2 hours later was ushered to her car with a garage towel over the attempted clean up due to "it still being a little wet". Needless to say the mark was not gone and the material on the seat now looked beat up and pilly, still with black smudge in the seams of the seat. After not taking the car with us do to the condition we were told that we could wait 2 days for the manager to arrive to discuss the matter. Manager lets us know that Goodyear is willing to have the seat professionally cleaned and we would be able to submit to corporate for reimbursement on the cleaned seat. Clean or not the condition of the material will remain damaged. The manager failed to address this issue and told us that they would be unwilling to pay for the quote we received from the local Ford dealership for the exact part in question. Unfortunately we still don't have our car and are left with a damaged seat, having to pay for the work originally completed and dealing with damage done to the vehicle while under the shop's care. read more

WHAT AND AWFUL EXPERIENCE I tried to schedule an appointment a few days earlier online and had to call on my lunch break and got an appointment today to have all four of my tires taken care of which is very expensive. I walked in today on my lunch break with a prescheduled appointment for 1pm which I had to wait for some guy to walk into the front from the back. I explained I had an appointment and was questioning the price difference online vs. in store because its $40 more. He told me well that's the online price for which I said okay how do we do that? (mind you I have the tire and price printed out on paper in hand) He told me I had to book it online....there was know body else in the store what so ever....Cant you just waive the fee seeing as how I'm here? Nope...So I went off to the side to take care of it and when I was finished I returned to the desk and stated that I submitted it and the man responded with well it usually takes about 10-15min for it to come in. So I sat down and waited and in the time we sat there waiting my boyfriend found out that firestone can do it now finish in less time and is cheaper with better tires down the street. what a waste of time my whole lunch time actually just being there... GO TO FIRESTONE INSTEAD THEY ACTUALLY CARE!!! btw this is the address 169 Okatie Center Blvd N, Bluffton, SC 29909 I would recommend Firestone 1000 times more than this crap of a store and their rude customer service that clearly they didn't want my business after I walked out and said you know what don't worry about it we will go somewhere else. They didn't even try to keep the business. Some older gentleman with thick grey hair And if Good year ever reads this you lost me over poor customer service skills and $40 read more

1 year ago I spent $600 at this store for tires and alignment. I am very close to the store and so thought it would be convenient when I needed rotations,etc. I returned for oil change and tire rotation 6 months later. Upon completion I asked "were the tires rotated?", and they assured me they were. However when I checked them they were not, as I had previously marked them. They were in the same place! Upon my complaint they then rotated them. So 2 weeks ago I take my car back for oil change and tire rotation. I leave the car. 1 1/2 hour later I get a call it's done. I go to the store and can see my hood is still up in the bay. The woman in front tells a worker to go back and bring the car up. He says they are still working on it but she says it's done. 15 minutes later she brings the car out. I ask "did they rotate the tires?" To which she says yes. So I drive home and the tires are not rotated again! I call her and she says they were rotated, 2 of the guys had torqued the wheels. I told her the tires were marked and they were not rotated. She argued with me, insisted the tires were rotated and hung up. About half hour later I was called and told " the service tech forgot to rotate the tires " and if I bring the car back they would rotate the tires. No wonder tires wear out so soon! read more

I made an appointment for an oil change and a FREE computer read-out of my F150 engine. The girl on the phone was pleasant, efficient and knowledgeable. She understood everything we discussed. The day of the appointment, I explained to the the gentleman (Paul?) on the desk what I wanted and he questioned why I wanted the computer check. Was my check engine light on? I said "no", but it had come on (and stayed on) for about 2 weeks and then mysteriously went off. He told me all I would get is a code read out but no diagnostics. Yes, that is what I want. I started to explain other things had been happening (blinker light flashing rapidly but today it was back to normal) but was cut off mid-sentence to say "those things have nothing to do with the engine". I know that, I just wanted him to understand the check engine light NOT being on now may still show up on the FREE computer read out.....just as the blinker. As a woman, I hate to take my vehicle to [most] repair shops and be treated like a dumb blonde. After 30 mins or so, he came into the waiting room and said he had something at the desk to show me. It was the air filter. He said I needed a new one. I took a look at the filter and there was some black soot but not very much. I turned it over and it was like new....absolutely no dirt/soot. He was almost insistent that I needed a new one and was a bit put off when I said I would wait until I got back north to my dealership. He rang up my bill and as I swiped my card I noticed the bill was for $101. An oil change for $101??? He said I was charged for the computer check. No, no, no. We already went over this...I asked for the FREE service. He called the young lady who had made the appointment to come to the desk. She affirmed it is indeed FREE and to take it off my bill. She should be manning the front desk! She knows how to conduct business while giving great customer service. She is wasting her talents at this Goodyear store. PS A young man sitting with me in the waiting room was told he also needed a new air filter....hmmmmm. read more