I absolutely love the staff here. I was treated like a Princess when I came in and they are always…read morevery thoughtful and helpful. I wouldn't go anywhere else.

There was an incredibly rude older individual on shift, no respect for me or his staff. I came in…read morefor an oil change and right off the bat he came off hostile and was heard yelling at the other employees like he was their superior the entire time. If he was their supervisor, he could have done a way better job at talking to them like an actual human being with feelings. Would definitely not recommend.

We came all the way from Montana and our car started leaking oil we called quickly lube and they…read morewere able to help us replace the bad oil drain plug with a new one for free.

Waiting to long. Taking vehicles that arrived after me in first. Been here for 20 minutes not got…read morein yet. Rude employees. BS place today.

What a great business. We were on the road from the Bay Area to Montana and had a cooling system…read morerupture. They diagnosed the problem and performed the repair quickly and expertly. Johnny runs a tight ship with lots of great employees. He work on regular vehicles and RVs. Highly recommended !!

From the owner: I am a local mechanic shop that specializes in helping families that are not able to afford the…read moreexpensive shops. If I am not able to assist you I will direct you to a place that can help, i am $90 an hour plus parts.

They delivered! We…read moreknew what we wanted, they had it and made us a good deal on a new vehicle on the same day we walked on their lot. Much thanks!

If I could give Sherrell Chevrolet zero stars, I would. My care has been in their service…read moredepartment since June, and this is not the first time a repair here has taken over a month. The delays are bad enough, but the lack of communication has made the entire experience unacceptable. I had repeatedly called and emailed asking for basic updates, while including both the service manager Aaron and the general manager Tyler, and still struggled to receive clear or timely answers. During this repair, I was initially expected to pay for labor and alignment, and then an additional problem occurred while the vehicle was being serviced that they said was their own fault. Since then, I have received shifting timelines, and explanations involving warranty approval, ordered parts, shipping delays, and now a part that apparently never arrived at Hyundai. I was only given the Fed-Ex tracking information today and was told it may arrive Wednesday, or that an employee might be sent to Tri-cities to retrieve it. After more than six weeks without my vehicle, "maybe Wednesday", is not an acceptable completion date. I have also repeatedly requested copies of documents bearing my signature, detailed invoices, complete cost breakdowns, and the communications between Sherrell and my warranty company. Those requests have still not been fully addressed. Several of those cost explanations I received clearly did not add up, and I should not have to repeatedly chase a dealership for records and information concerning my own vehicle. Throughout this time, I have continued paying my car payment and insurance while being left without a vehicle, I depend on for work, school, and daily transportation. This experience has involved excessive delays, poor accountability, inconsistent information, and an alarming lack of urgency. I purchased my vehicle here and continued using this dealership because of my warranty, but based on how I have been treated, I cannot recommend Sherrel Chevrolet to anyone.

We're in the middle of a 2 week road trip to our new home in Virginia Beach (from Washington…read morestate), my husbands truck runs into some rear end issues, and it was undrivable. We're in the middle of nowhere off a highway after regular business hours for every place there is! Fenders by Enders not ONLY said that they would stay open, they said they would stay open until they figured out what was wrong. They were super fast, extremely nice, and I can't possibly thank them enough. They got us back on the road in under an hour, and for WAY less $ than I thought! They also gave us some advice on what we should be fixing in order to make our road trip run smoothly! Thanks for saving the day, AND my sanity!! - Ashley (mom of 3 kids and a dog that were ready to get back on the road!)

Our RV tow car (Ford Focus) experienced some issues when we stayed in Hermiston. The "check gas…read morecap" and emissions dashboard lights were on. I called Fenders By Enders and Pam explained that I should check the rubber seal on my gas cap. She also mentioned their $90.00 diagnostic fee and I made an appointment to bring it in the next day. Jerry quickly confirmed that the gas cap needed to be replaced. He ordered me one and $30.00 later I was out the door with no diagnostic fee charged. Thank you Pam and Jerry for the excellent service!

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

The service was exceptional. Yesterday I was there with my old Chevy Astro. It was staying for 2…read moremonths at one place and I needed to drive it to another coast, long way. So I needed to check everything and make sure car is ready for the trip. Guys did a great job. They checked everything, found lack of fluid of windshield and refilled it. Wait time was small. And the most great is price! Everything just for nothing ($29). Personnel is well qualified and very friendly. When I asked to check my windshield again, they spent some time for free and showed me how it works. I recommend this place to everyone.

We were traveling from Idaho back through to our home in Oregon... we ended up getting a nail In…read moreour drivers side tire about 20 miles outside of Pendleton we called this Walmart in advance to be certain they had the ability to patch the tire even after putting a plug into the tire. They told us they could, we get there and they take all our information down for the vehicle and tell us they can do it In a half hour we drop our fully loaded trailer and wait about an hour and then they come out to tell us they can't do it because it's been plugged already Even though we told them that from the very beginning so we then had to load up our trailer hook it back up and find somewhere else to patch a tire and wasted over an hour of our time while we are trying to travel back home. Every employee there didn't know anything about their own line of work I would not recommend this place for any auto care needs.

Our company was working a wildland fire in the area and had some tire issues and these guys took…read morecare of us quickly, thoroughly, and above and beyond your run of the mill big box tire places. They were courteous and professional, allowing us to get back to our job super quick and with confidence. We could not recommend them more. If you live in Pendleton or are just passing through, this is the tire place to go to!

I requested some side steps for my 2024 Runner. Quality: I'm…read morereally pleased with the side steps to the runner. They're sturdy, nicely finished and overall I'm just really happy with their look. Value: I believe with installation and item they were roughly $722. Dropped off about 8:30AM and I'm pretty sure they were done within a few hours, so not a long wait time. I'd recommend.

Chris and his staff helped us out in a time of need. While…read moremoving from Seattle to Phoenix, our Subaru picked up a nail, leading to a slow leak. Hoping for a repair, we discovered the puncture on the inside of the tire, which was not fixable. Chris gave us many options but in the end, we opted for new tires. He made sure they were universally used so if we ran into any trouble, they would be serviceable in Phoenix. They were friendly, informative, efficient and trustworthy. Instills is fortunate to have such a great team and location to care for their tires! 10/10 would use them again!

we discovered a low pressure in our rear truck tire as we were leaving our campground. We made it…read more4 miles to Commercial Tires in Hermiston, Oregon. The tire had collected a nail and air pressure was slowly falling. The service too fix the flat was quick and in no time we were back on the road. Let me add that the flat was repaired at no cost! Thanks so much Commercial Tires!

My car broke down while heading to Colorado and Chevrolet dealership couldn't check it out for a…read moreweek out so Cascade took in my car looked at it first thing in morning let me know what was wrong with it and because of low mileage told be it would be best to take it to dealership. They took me and my 3 boys to the local hotel and made sure tow man had everything he needed when towing again to dealership....they did all this for me and did not even charge me because I was in such a horrible situation. All with a smile and sincerity. These people at this autoshop are so sweet and wonderful.....thank goodness there are still businesses like this out there. Thank you Cascade Auto Repair! My boys thank you you!

These guys are great! I had my AC Compressor replaced by them and in the process they accidentally…read morepunctured my radiator. I was driving to Seattle for the weekend and my car started overheating outside of Ellensburg. I left my car in ellensburg and they towed it back to Hermiston, repaired the problem and then towed my rental car back. Great service! I love that they really went above and beyond to take care of the customer.