We came all the way from Montana and our car started leaking oil we called quickly lube and they…read morewere able to help us replace the bad oil drain plug with a new one for free.

Waiting to long. Taking vehicles that arrived after me in first. Been here for 20 minutes not got…read morein yet. Rude employees. BS place today.

Took car in for oil change. We were first and only customer In auto care. Were told it would be 30…read moreminutes. Hour and thirty minutes later, we were told car was chosen for "audit". Asked to opt out of "audit". Was told not possible! Will not be returning to ANY Walmart in the future for auto-care. Incidentally, the last time my other car was taken in-for oil change, different Walmart, the oil pan was stripped. Cost me plenty to have their carelessness corrected. Take your vehicle to a reputable service shop where you will receive prompt courteous knowledgeable service.

Customer Service is poor. I bought a battery & walked out to my car & my car was dead. I went…read moreback inside to see if one of their service men could install the battery for me & was as shooed back to my car. 15 minutes later still no one in sight on their way to help( keep in mind it is 30 degrees outside) so I went back inside to find out if they were planning on installing the battery. The worker said yes one of our guys will be out there as soon as he has a chance it's been another 15 to 20 minutes of me freezing and still no one in site on their way to help install my battery. If number one they would've first gave me the option of the installation I probably would've done it but number two told me it was going to be longer than a few minutes and I could've called one of my friends or family members to help me. I hate that I have already spent my money here I would much rather spend it somewhere else and spent more on the battery if I had to just to have a halfway decent service. I will never be back here for any automotive purchase again! In the meantime I have a family member coming to help me because I would rather not give this company anymore of my hard-earned money for horrible relations.

I absolutely love the staff here. I was treated like a Princess when I came in and they are always…read morevery thoughtful and helpful. I wouldn't go anywhere else.

There was an incredibly rude older individual on shift, no respect for me or his staff. I came in…read morefor an oil change and right off the bat he came off hostile and was heard yelling at the other employees like he was their superior the entire time. If he was their supervisor, he could have done a way better job at talking to them like an actual human being with feelings. Would definitely not recommend.

We're in the middle of a 2 week road trip to our new home in Virginia Beach (from Washington…read morestate), my husbands truck runs into some rear end issues, and it was undrivable. We're in the middle of nowhere off a highway after regular business hours for every place there is! Fenders by Enders not ONLY said that they would stay open, they said they would stay open until they figured out what was wrong. They were super fast, extremely nice, and I can't possibly thank them enough. They got us back on the road in under an hour, and for WAY less $ than I thought! They also gave us some advice on what we should be fixing in order to make our road trip run smoothly! Thanks for saving the day, AND my sanity!! - Ashley (mom of 3 kids and a dog that were ready to get back on the road!)

Our RV tow car (Ford Focus) experienced some issues when we stayed in Hermiston. The "check gas…read morecap" and emissions dashboard lights were on. I called Fenders By Enders and Pam explained that I should check the rubber seal on my gas cap. She also mentioned their $90.00 diagnostic fee and I made an appointment to bring it in the next day. Jerry quickly confirmed that the gas cap needed to be replaced. He ordered me one and $30.00 later I was out the door with no diagnostic fee charged. Thank you Pam and Jerry for the excellent service!

They delivered! We…read moreknew what we wanted, they had it and made us a good deal on a new vehicle on the same day we walked on their lot. Much thanks!

If I could give Sherrell Chevrolet zero stars, I would. My care has been in their service…read moredepartment since June, and this is not the first time a repair here has taken over a month. The delays are bad enough, but the lack of communication has made the entire experience unacceptable. I had repeatedly called and emailed asking for basic updates, while including both the service manager Aaron and the general manager Tyler, and still struggled to receive clear or timely answers. During this repair, I was initially expected to pay for labor and alignment, and then an additional problem occurred while the vehicle was being serviced that they said was their own fault. Since then, I have received shifting timelines, and explanations involving warranty approval, ordered parts, shipping delays, and now a part that apparently never arrived at Hyundai. I was only given the Fed-Ex tracking information today and was told it may arrive Wednesday, or that an employee might be sent to Tri-cities to retrieve it. After more than six weeks without my vehicle, "maybe Wednesday", is not an acceptable completion date. I have also repeatedly requested copies of documents bearing my signature, detailed invoices, complete cost breakdowns, and the communications between Sherrell and my warranty company. Those requests have still not been fully addressed. Several of those cost explanations I received clearly did not add up, and I should not have to repeatedly chase a dealership for records and information concerning my own vehicle. Throughout this time, I have continued paying my car payment and insurance while being left without a vehicle, I depend on for work, school, and daily transportation. This experience has involved excessive delays, poor accountability, inconsistent information, and an alarming lack of urgency. I purchased my vehicle here and continued using this dealership because of my warranty, but based on how I have been treated, I cannot recommend Sherrel Chevrolet to anyone.

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

They have never disappointed me when I go there. They listen if I have any problems and take care…read moreof it. Nick helped us with a problem from another Toyota dealership that wasn't any help. Hermiston Toyota always goes up and beyond in customer service

Tiffany R. Is amazing! I love that place and I go there just to get my car detailed and spend time…read morewith the family owned staff.

My car broke down in the way to Portland from Salt lake . We thought we could make it but my spark…read moreplug gave out . We were stranded that night , and i called around to see who could fix my car the next morning . Other firms were telling me it would be until the following Monday to get me fixed . Harley swain said they could look at it but made no promises . Well , the next morning they already looked at my car , and diagnosed it before i walked in . They told me they would be willing to fix the car , despite it being a Honda. Got their ex Honda Tech on it right away, and ordered a new part for me . These guys saved my trip , and got me home . Big thanks to Harley swain , and their technician Ted who fixed my Honda .

What a great business. We were on the road from the Bay Area to Montana and had a cooling system…read morerupture. They diagnosed the problem and performed the repair quickly and expertly. Johnny runs a tight ship with lots of great employees. He work on regular vehicles and RVs. Highly recommended !!

From the owner: I am a local mechanic shop that specializes in helping families that are not able to afford the…read moreexpensive shops. If I am not able to assist you I will direct you to a place that can help, i am $90 an hour plus parts.

My car broke down while heading to Colorado and Chevrolet dealership couldn't check it out for a…read moreweek out so Cascade took in my car looked at it first thing in morning let me know what was wrong with it and because of low mileage told be it would be best to take it to dealership. They took me and my 3 boys to the local hotel and made sure tow man had everything he needed when towing again to dealership....they did all this for me and did not even charge me because I was in such a horrible situation. All with a smile and sincerity. These people at this autoshop are so sweet and wonderful.....thank goodness there are still businesses like this out there. Thank you Cascade Auto Repair! My boys thank you you!

These guys are great! I had my AC Compressor replaced by them and in the process they accidentally…read morepunctured my radiator. I was driving to Seattle for the weekend and my car started overheating outside of Ellensburg. I left my car in ellensburg and they towed it back to Hermiston, repaired the problem and then towed my rental car back. Great service! I love that they really went above and beyond to take care of the customer.

Karina & Carrson are life savers! I know absolutely nothing about cars, 4 hours away from home,…read moreand a totally out of my element. They were so kind , professional, and supportive. They got my tire patche in a jiffy and sent me on my way. Incredible representatives of the organization

I took my car here while I was working out of town, and had my brakes and shocks done before…read moretraveling back home. While I will give credit to the office staff for their help and service, the installation side of things not so much. My brakes began making a grinding noise after they had been replaced and I had to take my car back in to have the issue taken care of. Then the shocks they installed began to make a loud noise when I hit a bump in the road, so I took it back in to find out that they assembled them without the springs installed. Thankfully I avoided serious damage to my car. I've never been to Les Schwab before, like I said their customer service is great, and maybe their tires. I have no experience with that. But for anything else I would stick to your local mechanic.