I have been boycotting the AutoZome at 12th and K for almost 10 years due to poor customer service…read moreand was hoping this location would have better staffing. However, I was wrong. I stopped in today looking to get oil and filters for two different vehicles, a SUV and a motorcycle, but ended up leaving empty handed, and came close to earning myself a court case. The assistant manager there was rude, condescending and very unknowledgeable. There was a time when, and if you went into AutoZone, and the advertised special was out of stock, they would at least substitute a Fram brand of whatever, or some other house brand, and allow the customer to go on their merry way. This dude, however, wanted to act like a %#$&@, and be disrespectful. Fortunately for him, I finished my probation, completed my court ordered anger management courses, and decided to pull my debit card out of the terminal and go home before I did something that would have altered both our futures. I hereby swear, I will NEVER set foot in an AutoZone store ever again. Judging from all the 2 and 3 star averages for nearly every AutoZone in the Antelope Valley, I am not the only person who feels this way. I can't wait for them to go bankrupt like Blockbuster did when they too thought they had the market cornered and could treat their customers like crap. Then Netflix came along and demolished them. One day soon, somebody is going to create a website that can keep track of a customer's car and maintenance schedule and automatically send out tune up kits and fast shipping for one-off items, straight to their door. At which time the days of dealing with A-holes behind a counter who think they can talk to you in any kind of way will be over.

I m so happy with this store! My "check engine" light was on and needless to say that I was totally…read moreworried! A friend recommended that I go to this store and I m so glad that I did! The staff were very welcoming and considerate! Joanna seeing the panic in my face assisted me immediately and she run a diagnostic on my car. She printed out the report and gave it to me. I bought the parts necessary and even recommended a mobile mechanic. In addition, she help me communicate with the mechanic that spoke limited English as my Spanish are just as limited also. Furthermore, I decided to buy an air filter for my car and she change my old filter with no hesitation! Joanna is very very knowledgeable about cars, provides exceptional customer service and is a truly beautiful human being! She made my visit to this store a memorable one and I can honestly say they gained a new loyal customer!!!! AutoZone is a good company and the employees of this store make it a great one!!!

I came in here to buy a stoplight for my car and while I was looking at the tools some random guy…read morewith glasses came in saying it was "program time." He was missing a couple of teeth, had glasses, really sweaty but I wasn't sure if he was an unhoused person and ignored him. Overall good service each time I'm there but that guy seemed sketchy.

Phil helped me purchase and install a new battery. He was very professional, knowledgeable, and…read morehelpful throughout the entire process. He made everything quick and easy. Great customer service!

had a great experience at AutoZone thanks to Sylvia and Erica. They provided amazing help and went…read moreout of their way to fix a mistake from another AutoZone location. Their professionalism, knowledge, and willingness to make things right really stood out. Don't waste your time anywhere else--come here if you want great service. Highly recommend Sylvia and Erica!

We stopped here to get help with our school bus today with an emergency. They didn't help but told…read moreus to move even though where we were was not on their property. I would take away a star if I could.

The staff is very friendly and have great customer service. They greet customers as they come in…read moreeven if they aren't going to be able to assist immediately. Shouts out to Caleb M, Tenisha and Christopher who have all helped in the past. This is a smaller store than the one on 10 st but unless the part isn't at this location I'll pass on going to the other store. I went I for an alternator but they didn't have the one for my truck onsite they asked if I want to wait on an order or go to another location. Of course I chose the later do immediate gratification They gave me a little receipt with what I needed and sent me on my way. I get to the other store and for11 whole mins not one person in store acknowledged me or the other man in line and there were at least 6 employees in the store. You know how I know cause they all walked past us 1-3 times each. The held a little meeting about shipping parts out just far enough back we could hear and see them but not a one bothered to say "Hey give us a second and someone will be right with you. A lady from far in back that was one of the original 6 came to assist. Yes this store has 7 employees and our line got up to four customers before anyone broke up convo to help. So I say all this to say if you can visit this store over any others in area because they see their customers!

Caleb was so kind and changed the lightbulb in my headlights for me! It was super fast and easy…read more Grateful for an awesome experience!

I went I for an alternator but they didn't have the one for my truck onsite at the Quartz hill…read morelocation so they asked if I want to wait on an order or go to another location. Of course I chose the later do immediate gratification. They gave me a little receipt with what I needed and sent me on my way. I get to the other store and for11 whole mins not one person in store acknowledged me or the other man in line and there were at least 6 employees in the store. You know how I know cause they all walked past us 1-3 times each. The held a little meeting about shipping parts out just far enough back we could hear and see them but not a one bothered to say "Hey give us a second and someone will be right with you. A lady from far in back that was one of the original 6 came to assist. Yes this store has 7 employees and our line got up to four customers before anyone broke up convo to help This site has mega store vibe. Customer is king here was my feeling. And with costs skyrocketing where ever I spent my little money at I want to be valued and appreciated for selecting you and keeping you in business just like you expect me to be a good consumer. I didn't get that feeling from this location

On 2/11/2025 I went to AutoZone On Ave N and 50th Street West. I arrived around 615pm . My car…read morebattery died and I assumed I needed a new one. I was greeted and assisted by Kyle . I initially asked for a battery test. Unfortunately because it was already dark outside. I was told store policy because there is only currently two store employees they are unable to go outside to assist customers, I would need to return in the morning. I needed to either purchase a new battery or figure out why my car wouldn't start. Kyle suggested l'd go to AutoZone off of 10th Street West since they are a larger store. I asked if he could call to make sure. He called and spoke to Dana who verified they able to do a battery test or if needed install a new battery. Kyle also assisted me in checking to see if my battery was still under warranty and took the time to explain others things I had questions to. When I arrived to AutoZone off of 10th Street West , Andre assisted me. He did a battery test. It appeared the battery was good. I explained to Andre what was going on with the car. He asked me to turn on the car and will do further testing . Everything looked good. I ended up purchasing only a battery for my FOB. Andre took to time to search what battery I needed and even changed the battery for me. I appreciate both employees taking the time to listen and explain and also do the best in trying to help me out. I will definitely be returning to both stores for future purchases.

I went in the other day to get a battery checked . Thankfully Felipe (one of the managers) helped…read moreme out, he checked it with a sensor reader and was able to get me a new battery for a good price and, with warranty , super helpful. He was able to install it . Thank you Felipe . Saved my life !

Due to Covid there's a line for everyone to get into...you can't just go to an employee and ask for…read morehelp locating the item. You need to stand in line, when it's your turn ask for whatever part you're looking for and then the employee will go and get it for you. This is really nice of them but it also makes the line go a little slower. However once you're being assisted by an employee, you will be assisted quickly and you'll be able to pay and get out quickly.

My alternator went out while driving from Fresno to Lancaster to visit my dad in rehab post-stroke…read more I was already under immense stress & this situation was overwhelming. Vincent & Duane were incredibly helpful! Vincent was very empathetic and provided great customer service while doing a stock check over the phone for me. Upon arrival, Vincent and Duane went above and beyond, providing support and help while my alternator was swapped out in the parking lot. They helped to ease the stress & made my bad situation go so smoothly!!! I am so thankful for them both.

It's been awhile since I've gone into a brick and mortar and received excellent service…read more Christopher and Vinny were SO helpful. Chris went through my list with me and helped me find all my items. On Black Friday! They had a steady stream of customers and everyone got a warm greeting. So lovely to see. There's an O'Reillys closer to my home but I'll be coming to this one as the service was top notch.

The place is packed to understandably they did the best they can to get my fuse for my car overall,…read moreit was a good experience

Staff was hella friendly, knew their stuff, and courteous. I kept going back to replace parts and…read morethey were always personable.