I just went to Napa auto parts in Lockport Illinois today to get parts that I ordered two weeks ago…read moreand the front rotors were $25 at the time and he told me that I had to pay full price and I asked why and he said the sales over I said, but I ordered at that time. He says it doesn't fucking matter. I said you talk to your customers like that he says does it matter so I said you know what just keep your parts and as I was walking away, he goes boo-hoo and I turned around and said what and he goes. What did you fucking say to me and I said I'll never shop here again. That was the first time I ever went in the store, so what does that tell you about that place?

Nice new location. Store personal are friendly and helpful, good inventory of parts, tools and…read moreaccessories.

horribly dishonest company. i needed a replacement glass section for my van. i called on monday…read moreand was told they had my part. bad streaking within the tinting is a known problem so i specifically asked if someone could inspect the glass for the streaking. i explained that i was over an hour s drive away. i was told on monday that the glass was perfect. i called back tuesday to confirm the glass was still on hold and asked the second man if he could please inspect the glass for syreaks in the tinting. he also said it was excellent. i went to get the glass and it was heavily streaked. it was shit! both men lied. they never did inspect it or saw the streaks and lied thinking maybe i would buy it anyway. whether i spoke to a manager or someone pretending to be m anager, the only responses my complaint got was amused smiles.... subtle smirks saying "oh too bad..you drove over an. hour for nothing: unless you are absolutely desperate with no other source for a part just be smart and pay a little more if you have to, but try to find a more honest company to deal with.

Always a wrong or broken part when I order something from this disasterous place, all these years…read morein businesses and can't seem to get t together. Buyer beware, if you get something go pick it up yourself!!!

Refused to honor their warranty even though I had a receipt and an account with them. They had the…read morereplacement part right there on the counter but didn't give it to me because of "An issue with their computer system" the warranty couldn't go through. Plus the guy was checking his phone half the time. I told them I needed it for my car today and the other stores of theirs I went to had nothing in stock. Regardless neither store would give me a refund. Both stores I went to were useless.

Came here to pick up brakes and rotors purchased online. Very friendly and quick service and the…read moreemployee even helped me bring the parts out to my car. Great customer service!

Nice store with a good inventory of parts and supplies…read moreFriendly and knowledgeable staff This store accepts used motor oil for recycling Also can turn brake disks and rotors , not many auto parts stores offer this service anymore.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The workers Nicole and Victor on staff on Friday, February 13, 2026 were amazing and so helpful! My…read morebumper detached from the car and they helped me to jerry-rig it outside (in the cold) so I could drive it safely until I got to the collision shop the next day! They went above and beyond!

My rear plate was falling off my car. I thought a simple bolt would fix it. Nope! Alex S. To the…read morerescue. The man searched and tried to remove the bolt that had sheared off. In and out of the store to my car... In just a short sleeved polo in December! So nice! He finally found the right part. Found the combination of 3 tools to remove the broken part. Attached a new metal screw so this would not happen again. Then replaced the other screw to make sure I would not have a future break! All this time and legwork and crouching on the ground...for my $8.77 sale. THANK YOU ALEX S.

Glad this place is close to home because they always have what I need and I've never come across a…read morebad employee. Super guys!

Nice auto parts store, have a reasonable inventory, good stock of oil/antifreeze/filters. And…read morebatteries. Also good selection of automotive accessories. The staff had been friendly and helpful on my visits there.

Prompt service, courteous! Palma & staff! Are the best! I need a ECM for my 2004 Ford and got it…read morefor a remarkable price. They made a stressful time, a lot easier to deal with. I would recommend all my friends & family to check, Ashley, first...before going to the "big-box stores" or any other salvage yard, to get the best savings!

I called ahead for a tire & they said they had 2 options- they had a new one as well as a used one…read more I got down there & the new one was the wrong size, so they told me to walk out to their rack to look for a used one. It's 21 degrees out. Went and searched their rack: NOTHING! Thanks for wasting my time!

Carlos and Greg were very attentive. Came into purchase wiper blades and have them installed. Store…read morewas very clean, & wait time was minimal. I would highly recommend Lockport Napa Auto!

I flew out to Chicago to help my mom, who lives in Romeoville with a few things and on the day I…read morewas flying back, I noticed the condition of her windshield wipers. I had no idea how to change these, but knew I could not leave her car in this condition. I went to Autozone to buy the replacement and was helped by Collin. Collin was very helpful and offered me 3 types of wipers ranging from 20-70 dollars. He could of sold me the most expensive and I would of bought them, but when he knew I was unsure he asked me how much driving my mom does and suggested the middle range one (36 bucks each). I asked him if they were easy to put on and he said yes, but he offered to do it for me. He took off the old ones and put the new ones on and said if you mom needs anything tell her to come here and we will help her out. If its something easy that we can do, we will. On a side note, I have no idea how my mom was driving with wipers in this condition!!! Very appreciative! Thank you again.

I needed a hard to find part and Flavio was very nice and I was in and out in no time. Clean store…read moreand lots of parking