I just went to Napa auto parts in Lockport Illinois today to get parts that I ordered two weeks ago and the front rotors were $25 at the time and he told me that I had to pay full price and I asked why and he said the sales over I said, but I ordered at that time. He says it doesn't fucking matter. I said you talk to your customers like that he says does it matter so I said you know what just keep your parts and as I was walking away, he goes boo-hoo and I turned around and said what and he goes. What did you fucking say to me and I said I'll never shop here again. That was the first time I ever went in the store, so what does that tell you about that place? read more

Nice new location. Store personal are friendly and helpful, good inventory of parts, tools and accessories.

Excellent store! Off the bat, store is very clean and the layout is great. Easy to find products and well organized. The staff is very friendly and helpful. My wife and I stopped by to pick up a few items and the clerk, Rosie, was amazing. Grabbed the gasket we needed and told us about the sale promotions they were having. We will definitely bypass other auto parts stores i. The future and head straight for the Lockport Napa. read more

I've been driving around for a while now with my turn signals failing, first the left, and just recently, the right. Now I'm suddenly one of those people who doesn't signal when turning...and I HATE those people. It's time to fix it, but with the economy the way it is these days, I have to do it on the cheap. And that means I've got to do it myself. I know enough about trucks to check the bulbs and fuses first to see if they're the reason for my trouble, but they all check out OK. My next step is to go online and google the issue, and a quick change of my hazard/turn signal relay seems to be the most logical solution. Now, to find the part. First, I call the local Parts Store. They never heard of it. Then, I call the Dealer's Parts Department. They have it, but it's going to set me back $55. Ouch! As I hung up the phone, I recall passing a NAPA on my way home from work occasionally and, thinking I have nothing to lose, give them a call. Not only do they have the part, it's only $18. There IS a God! I drive up and go inside only to be greeted by a young guy with the name "Gabe" embroidered on his shirt. He asks me if I need any help and I tell him I just called about the signal relay. To my surprise, he had it waiting for me by the register, even though I never told him I was actually coming by to pick it up! Not only did he take a look at my faulty part (to make sure I was asking for the right thing), but he went on to explain that if that doesn't fix the problem, a signal switch is in stock and even went on to explain about how to install it properly. Now to me, that's service! Luckily for me, the relay WAS the issue and I'll be proudly using my blinkers with every new turn I make. There's a real sense of accomplishment that comes from doing something yourself, and small auto repairs are no exception. If your car or truck is giving you some trouble, why not try fixing it yourself first? It's a great way to save money and if you go see my buddy Gabe at NAPA, he'll help make your experience easier on you AND on your pocketbook, too! read more

Can't keep their promise. Wouldn't honor their warranty for their defect. Had three different people tell me prices. How do you go from $57 to $297!? Also, rudest customer service. Been giving them my business for years... NEVER AGAIN! Huge disappointment. Will never go back. TAKE YOUR BUSINESS ELSEWHERE!!! read more

No one enjoys replacing car parts, but the associates at this NAPA certainly make the experience less stressful. They will always try to get you the best deal and they usually always have some sort of coupon / mail in rebate, too! Will definitely continue to choose this NAPA over other car part stores in my area. read more