I would first like to state that when your Jeep battery dies, on Labor Day, late at night, its…read morenever a fun day.... However, I knew after jumping my Jeep off and it not being able to hold battery I needed to go probably get a new battery. I got to the auto zone in Ridgeland off of 51 and Greg Jones was the man that helped me. Not only was he so kind and pleasant to talk to, he took the time to not only show me what was going on but to educate me on how to fix it... (for a man to take the time out of his day to educate a 26 year old little blonde girl about cars and how to's....that should tell you something right there)..... I know it isn't always a blast working on Holidays, but you wouldn't have ever known he didn't enjoy being there helping me. He was so informative and truly genuine the entire experience. I also, along with purchasing a new battery) went ahead and got new windshield wiper blades as well...... He took the time to show me how to take the old ones off and how to put my new ones on..... something most people would have just done the entire thing without holding conversation or even explaining what was going on. I never felt like an inconvenience or that I was bothering him with all my questions/ remarks..... he truly made my day of frustration.....better, just by being kind and friendly..... I have lived in the Jackson/ Madison area my entire life, and I know now that no matter where I live in this area, when I have a car issue or need something for my Jeep....even if its not the most convenient or closest.... Greg Jones ( as long as he is working there) at the Ridgeland Auto Zone is the person I want helping me. You never know how you will change someone's day, but Greg sure changed mine in a positive way... so all I have to say is Thank You, it did not go unnoticed and was much appreciated!

They had my part I need and at a great price and great service and very freindlyread more

Charles. (The manager)…read more I walked in to buy headlamps. Being a woman, each time I have ever needed headlamps, a battery, etc, they have ALWAYS installed them with a smile on their face. Today though, after being told by the young man that he would love to but Charles would fire them. I asked to see Charles. He came to the front quickly, and angrily and telling me RUDELY, he would NOT allow anyone to install my headlamps. THEN, when I told him they installed my passenger side headlamps, he got LOUD with me, and said, "AND THEY SHOULD HAVE BEEN FIRED". Obviously Charles kissed behinds to get to his position, because it sure wasn't for his customer service skills. I mean, really? How many other ways could he have explained they have (stopped) installing headlamps besides angrily raising his voice. I feel bad for the guys having to work under him. What a jerk. Even if I have to install them myself, I wouldn't spend a nickel at his store in Ridgeland MS.

The guys here are so helpful! They always have what I need and the guys offer to install…read moreit...wiper blades, cabin air filter....

Hi My 1st time visiting there was today…read more And wow great customer service from the young lady with the pink hair by the Name LUCKY I REALLY APPRECIATE ALL SHE HELPED ME WITH. Thank you pull A Part 10 10 10 10 10 10

I left a floor jack at the front desk where the staff member told me to leave it because at the…read moretime I didn't know they weren't allowed in the back. Well when I came to check out I went to get my floor jack, and apparently they sold it! They said they were sorry and there's nothing they can do about it! I hate this place all the staff there act like they're in space high on drugs. I will NEVER go to pull apart again. Not to mention they didn't have a wheelbarrow to use so I had to carry everything I had on me back there . This place is garbage

This is my second visit to Tire Depot. The staff is kind and courteous. The waiting area and auto…read morebays are clean and tidy. You can tell the staff cares about providing quality service. The prices are reasonable too. I visited a competitor about a year ago and their ladies day discount was almost the same as Tire Depot's regular price. I think I have found my go to place for oil changes.

They picked out some good tires for my son installed them and it was a great price. The owner…read morebrought the tires over at his people, install them and balance them for us. Did a great job.

Terrible service. They open at 7:30, me and my mom pull in at 8:30 and got completely ignored. Mind…read moreyou, there is no one else waiting in line, they're empty. We parked outside an open bay, called their phone line which left us on hold and they literally had a worker in the garage who turned and hid behind a shelf. It would've been comical if it wasn't just such terrible service. They had a handful of employees we could see through a window who just stood inside. It was lightly raining, and no one wanted to go outside to talk to us. All my mom needed was the air in her tires filled on her jeep wagoner. We drove to Mavis tire down the road instead, wonderful service and people. In an out less than five minutes. Go there instead.

If I could give this place zero stars I would. I don't usually post things like this, but I had a…read morevery upsetting experience at Firestone in Madison. We've used Firestone for years for all four of our vehicles with no issues. I recently had four new tires installed, and the next day noticed all four rims were scratched and chipped. When I went back, the manager (Joe) repeatedly told me, "We didn't do this," over and over, insisting the damage was old or caused by car washes or curbs. I have never hit a curb in this car. He told me I was the first American to have never hit a curb. Keep in mind this was all 4 rims! Not just 1! The situation escalated quickly. He accused me of trying to "cheat Firestone out of $1000 rims," told me to never come back when I told him that we used Firestone for all of our oil changes and tires etc... said he would make sure he never crossed my path after asking where I worked,(I work in healthcare and had scrubs on ) and ended by telling me, "You need God." I have never been spoken to or treated so disrespectfully by a business. I'm extremely disappointed. Most of this in front of other clients in the lobby, and another employee.

No finer work or customer service to be found!!! Have taken…read moreboth vehicles here for accessories and work.. Mr. Rick is very kind and professional and has trained all his staff the same. Shout out to Dakota!!!! Thank you so so much for the beautiful and detailed work you have done as well as the customer service you have provided us! We will continue to drive 5 hours for this level of service and quality work!!!

I ordered a part on-line (02-08-25). I thought everything was good, my credit card had been billed,…read morejust waiting for shipping conformation. A few weeks go by and I hear nothing. Sent an email (02/20/25) asking for the status of order. No response. I waited another week or so. I called and left a voicemail asking about the status of my order, asking do you even have the part. No response...On 03/10/25 left another voicemail for Ethan. So today I called the actual store and asked for the manager. The manage said he would call Ethan. That was an hour ago. STILL NO RESPONSE.....Horrible customer service from the On-line aspect of the company.