Stopped in yesterday afternoon for an oil change. A young man named Nicholas was my attendant. He…read morewas very professional when meeting me and getting the necessary info for the car. Me being me, I asked him lots of questions and he not only answered the question, but explained WHY things are the way they are. I was late on getting my oil changed so Nicholas even set my cars maintenance reminder so I wouldn't forget next time. He really went the extra mile to help this old lady! I appreciate his kindness. Most people nowadays just do what's required and nothing more. Thank you Nicholas for a job EXCEPTIONALLY done!!

After being told by Firestone that my car needed over **$3,200** in repairs, including replacing…read moretwo tires, two brakes and rotors, and a major water pipe overhaul, I decided to get a second opinion. My mom recommended Alfredo at Express Oil Change & Tire Engineers after they had helped her out with a flat tire, and I'm so glad I went. Alfredo took the time to walk me through everything. He measured each of my tires in front of me, explained what I was looking at, and assured me he would inspect everything Firestone had flagged before doing any work. He also promised to call my husband with a quote before proceeding. The result? All four tires were safely in the green, my brakes measured 8 mm and 6 mm (with plenty of life left), and none of the major repairs I had been told were urgently needed turned out to be necessary. Alfredo saved us a huge amount of money, but more importantly, he gave us peace of mind. It's rare to find someone who takes the time to educate customers instead of just selling them repairs. Honest, transparent, and genuinely excellent customer service. I wouldn't hesitate to recommend Alfredo and the team to anyone looking for a mechanic they can trust. (And rest assured I will be giving Firestone a piece of my mind immediately after submitting this :))

The time to buy new shoes for the truck has come! But, like everyone else, I'm always looking for…read morea deal and, for the particular shoes I needed this location had the best price. But the experience quickly declined from there. Very friendly on the phone turned into a challenge when I dropped my truck off. They were upfront and told me they were backed up so I left it with them and went about my day. 6 hours later, when I returned, my truck was still parked in the same place and hadn't been touched. However, somehow they'd been able to clairvoyantly determine that it needed new brakes and an oil change. They'd even called me to tell me as much. I'm very glad that I told them no - I change my own brakes and oil. When I expressed my confusion to the gentleman inside (I promise I was polite) I was met with a mixture of blank stares and assurances that the manager would be right out. Right out meant 30 minutes and they were closing the store for the day - my truck still not serviced. I was told by the manager that they'd had a busy day and would need me to bring my truck back the next day. You could possibly see my concern at this point, which I expressed to the manager too. Let me just say that I did not go back. I will not go back, and I cannot recommend this location to anyone. All I really needed was a phone call and some honesty - but those two things seem to be absent from the customer no service of today's business. I'm glad that I don't run my business this way!

I came here to get new tires after getting a quote from Honda that was over $1000. I found the…read moretires I wanted online and James did an amazing job finding them and getting them delivered quickly. I saved several hundred dollars by coming here.

My check engine light came on so I took my car in. They diagnosed it as a bad battery. They would…read more install a new battery for a total cost of just over $500 . I declined and paid the diagnostic fee of $103. Took my car to AutoZone. They performed a diagnostic (for free) and replaced my battery for $216, a savings of $300. By the way AutoZone will do a check engine light test for free and install a battery for free. I have been taking three cars to EXPRESS OIL yearly for 20 years. That stops today!

I've used this Express Oil Change several times, especially when Momma lived nearby at Redstone…read moreVillage. True to any Express Oil experience, the folks working here were helpful, friendly, and did the full checks on things like cabin filters, oiled the door hinges, etc. And service was always quick! My only complaint, and it's not on Express Oil Change, is it's difficult to exit this store and go immediately south on the Parkway. I goofed up an exit the first visit here, and the next visit, the team working at Express Oil helped me navigate to a side street exit that really helped me get safely to South Parkway, headed south. Thanks, Express Oil Change!

I've been a loyal customer of Pep Boys for years, but after my last experience, I'll never set foot…read morein any of their shops again. My car began to malfunction, and trusting them, I brought it in. Before I even reached the counter, I overheard someone from the garage scream, "Here comes an opportunity." Red Flag. Once the diagnostic was done, I was told repairs would cost upwards of $10,000. I'm no mechanic, but I know manipulation when I see it. I asked for a print off of the required repairs and was told that "they don't do that". Feeling uneasy, I sought a second opinion. In the end, the repairs cost me $200. All I needed was a couple of hoses, and some spark plugs. It was crystal clear that Pep Boys was trying to take advantage of me. What's worse, I overheard a manager berating an employee for not "getting more" out of a customer. They didn't think I heard, but I did. On top of that, I was told by someone else that while they visited the shop they overheard a district manager discussing with their team how desperately they need to repair their customer relationships because so many people are coming forward about being swindled too. I'm sharing this to warn anyone considering Pep Boys, do not trust them. There are honest auto repair professionals out there. The people at Pep Boys, however are nothing but crooks. They do brakes and oil changes. That's it. They aren't mechanics. I learned from a former employee of theirs that the reason they charge so much for repairs that because they outsource the work to actual mechanics, then overcharge so they can get their profit. Let my experience be your cautionary tale. Don't trust them.

I took my car in for a schelduled oil change this morning. After my oil was change, they drove my…read morecar to the front of the store as usual for the customer. As I walked to the front of my car, I got down on one knee to ensure they had replaced all of my trim clips on my splash guard.( I did this because in time past they were not all replaced) As I bent over, I noticed oil pouring out from around my splash guard. I jumped up and ran to cut the car off. One of the techs looked over and asked, whats wrong? I told him my car is pouring oil out. Andrew was inside the building looking out, so I went in and explained to him what the problem was. At this time one of the techs got in the car and was going to start it to take it back in the shop, and the other tech yells at him. "Dont start that car up". Andrew went outside and had a dicussion with them and they pushed in back into the shop. Later he, andrew, came to me very apologetic and professional saying the oil filter was not tighten properly. I was frustrated, and dissapointed in what had just happened. I simply said, this could've been very bad if I had not looked under my car and drove off. He agreed and still apologetic. I told him its not your fault and I know you want things here done right. I hope this will serve to them as a learning tool to pay attention to detail. I will continue to take my car there because I trust them, however, I will contine to be very observant of what they are doing and check to see that job is done correctly. In all honesty, I should'nt have to.

Came in to get an oil change. It's kind of pricey for a full synthetic change but who knows? The…read moregent performing my service was nice as could be and I was in and out in probably 15 minutes. They do push filter changes, wipe blades and the like but weren't aggressive at all.

Providence-Huntsville, AL…read more My son bought his vehicle in on 9/13/2025 to have the serpentine belt replaced as suggested at the last visit. After completion of the job he called to advise me the A/C was no longer working which was fine before he arrived at your location. I told him to come back and make your techs aware. He did advise them and 1 guy said he thought he may have left something disconnected....comes back and says there is a part broken on compressor (they said the belt was near the compressor and difficult to get to) Now this had to have happened during the time of service but no one admitted to it. I would like someone to follow up on this as we had NO A/C issues before coming in. I am delayed as I've been out of town and I know because he's a child...they knew any response would fly with him. This is unacceptable.

Poor Communication is Number one issue. They never call you…read moreto let you know what's going on. My LAST experience and I do mean last because I'll never go back , they sat on my car for 24 hours for normal brake pad job, and never called me. On top of that they fit into the stereotype of creating problems to try to charge you more money. They tried to say I had a coolant leak, when I did not. Garbage - a disgrace and disservice to Ford Motor company and its loyal customers.

Why do I write this? Because people matter! Engine started ticking extremely loud, of course I had…read moreit towed to the place I had put my trust in, Quicklane. Well, I was told it needed lifters, which could run up to $4,000.00 but it's is a Chevy suburban so they recommended that I take it to a dealership, so I had it towed again to Landers...well, all it needed was oil! Come on y'all who doesn't check the oil first!!!! Well my car is running great.

Adam and Jasmine of A and J Automotive are awesome. I had them do a PPI on a used vehicle I was…read moregoing to buy at a dealership. They sent me pics and looked it over and were honest with me about it. They saved me alot of money in the long run. I would recommend a PPI done by them before you buy a used vehicle!

I recently had the pleasure of working with Adam and Jasmine of A and J Mobile Automotive…read more Fantastic people who not only gave me a good price on my repair, they did it quickly and efficiently. Adam knows everything about cars and is passionate about his work and doing it well. These two have integrity so I never felt like they were giving me the run-around or trying to overcharge me. HIGHLY recommend them.

I came here on Father's Day to get my oil checked before going on a road trip. To Valvoline's…read morecredit, they told me I did not need an oil change, which I actually knew, but wanted it checked anyway. I asked them to please check all my fluids and the air in my tires, which they were happy to do. The technician told me I needed break fluid. I found this interesting, because my car had just turned 40,000 miles and I had never in my life added break fluid to a vehicle. He said to take it to a brake place and mentioned two, and have my brake pads checked and the fluid adjusted. After getting home, I thought, "Why didn't he top off the brake fluid?" I went back the next day and was told "they don't do that," and they suggested going across the street to Tire Discounters. Tire Discounters told me that brake fluid is not something people "top off" or add at home due to its flammability and that they needed to schedule me an appointment to have the brake pads checked. This was a huge waste of time and effort that should have been explained better and more thoroughly by the Valvoline Team. Thankfully, the car checked out great at Tire Discounters and they did not charge me anything and I've had no issues with the car. I had to knock a star for the poor communication with the Tech at Valvoline. Also, I don't like that Valvoline doesn't check your brake lights, head lights, turn signals and horn. As you know, its impossible to check these things yourself. I had them replace my rear window wiper blade and, to their credit, they did a good job on that.

Excellent customer service and very knowledgeable of their job and products used to service my…read morevehicle. Worked as a team and were all very polite. Friendly and welcoming greeting and let me know they appreciated my business as I departed. Will definitely use Valvoline Instant Oil Change again.