This is the best Firestone or indeed mechanic shop I have ever been to. Tim runs a good shop and…read morehis mechanics are outstanding. This is especially true of Stephen, high quality individual with incredible attention to detail. I truly appreciate the trust I can place in Tim and his staff. When they recommend something, they help you understand what is needed, suggested, or indicated and why. You are able to make an informed decision even if you aren't a master mechanic.

I had my daughter's car towed to this location. They called and said it was fixed and offered to do…read moreadditional services - wiper blades, oil change , new tires . I agreed since the car was repaired. They called me the next day and said the car couldn't be repaired and that I would need to have it towed somewhere else. I was blown away. DECEITFUL is the best word to describe what occurred. Now we've spent over $700 on a car that does not run and has to be towed for another $300 to see if it can be repaired! I will never trust another Firestone AGAIN!

I have an '08 Jeep Wrangler with a manual transmission. When I returned home I wasn't able to put…read moreit in park. Engine running, indicator on dash showed it was in park but the lever wouldn't move out of drive. The linkage between the shifter and the transmission became disconnected. I take my Jeep here for oil and tire service and they always do a great job. I took it in and they verified the broken connection. The fix is a part from Doorman: part 14055. The local parts store sells it for $16.99. When the plastic part was replaced - about two hours after they started working on it - the bill came to just under $120. They charged me $29.99 for that $16.99 part... Upcharge was almost x2. I am an app user and had a coupon for $15.00 off any service other than an oil change. The manager denied my using that coupon - did everything short of calling me a liar stating the coupon - that came from their app - wasn't from their app. My history with this company is over. The replacement of this part takes less than 10 minutes: look it up on YouTube... The despicable upcharge is ridiculous. I'm all about a business making a profit but not an almost double the price of the replacement part to a loyal customer. Done. Adios. Chow. Hasta la vista, baby!

repeat customer for 6+ years…read more every experience has been different but my business is going elsewhere

Poor Communication is Number one issue. They never call you…read moreto let you know what's going on. My LAST experience and I do mean last because I'll never go back , they sat on my car for 24 hours for normal brake pad job, and never called me. On top of that they fit into the stereotype of creating problems to try to charge you more money. They tried to say I had a coolant leak, when I did not. Garbage - a disgrace and disservice to Ford Motor company and its loyal customers.

Why do I write this? Because people matter! Engine started ticking extremely loud, of course I had…read moreit towed to the place I had put my trust in, Quicklane. Well, I was told it needed lifters, which could run up to $4,000.00 but it's is a Chevy suburban so they recommended that I take it to a dealership, so I had it towed again to Landers...well, all it needed was oil! Come on y'all who doesn't check the oil first!!!! Well my car is running great.

I fully stand by my review. I received my truck back today after repairs, and the service was…read moreexceptional--prompt, courteous, professional, and reasonably priced. I have complete confidence in their ability to do the job right the first time.

Good work with fair price. One day turnaround . Good quality with reasonable price. Will go there…read moreagain.

I took my car in right at 8am. They were filling up with work fast within the first few minutes of…read moreopening. The tire/brake center is behind the building you see from the street. I just drove my car 11 hours from Virginia, so I wanted to make sure my brakes and everything was okay. They drove my car around and checked it out, gave me a call and said it is fine. I appreciate the honesty! I will be coming back here if my car needs servicing.

Taylor at Express Oil came back and made things right. I am pleased with the outcome.read more

The business license is expired. The labor rate is $185/hr…read more Parts are aftermarket, NOT oem like your receipt says. Parts are marked up as high as 300% The technicians have no certifications The tires they sell are from somewhere else, they do not stock tires at Meineke, so there is NO warranty for tires. Save your money, save your car, go to a reputable repair shop that employs actual technicians.

3 months later an I am returning for the same issue. Not sure what is going on but new management…read moreand new service techs.

Came in for a second opinion diagnostic, my car had been intermittently not starting…read more (I had been here before on July 4th and they saved my life and helped get my family on the road quick so we didn't miss family festivities out of town) Turned out I needed my alternator replaced on top of a new battery. Pricing was insanely competitive, and Chris even worked his magic to knock some extra off, because having your alternator go out on a Wednesday isn't fun for anyone's bank account in this economy. They pushed to get my car done quickly so I could pick my son up on time from school- and even had a mechanic pause his work to drive me up the road to my house so I could eat and get our second vehicle in case they ran over with the repair. These men never once made me feel like a burden and helped me with a smile, explained pricing to me in a way that felt educational, every employee was kind and generous in going above and beyond to have my car repaired and me as a customer and person taken care of. I literally couldn't make a second Google review so I came here to give this review- and work and kindness like this deserves to be recognized. Thank you Pep Boys for saving my skin again!

Black bald guy at the counter lost this store $170 with his stink attitude. I went right around the…read morecorner on Madison Blvd to Express Oil Change where the customer service was TOP TIER! Next time don't pick an argument with a woman that's not yours!