If you've ever been to this place before then you know about the four lines to choose from when…read moreyou're waiting for an oil change - today their manager, Cody, was on a hair-trigger, and made me leave without an oil change because I questioned the process. I didn't refuse to comply, but I ended up without an oil change the day before my Thanksgiving travel. Additionally Valvoline has consistently overfilled my oil, but I missed my chance to point that out to them today

Sat in my car in line for 45 minutes today…read more Garage door finally opens and I'm ready to pull in and employee comes out and asked me to back up and let a car in another lane to go in front of me because they where there before me. I had no problem with that so I backed out and let them in front of me. Then 2 more bays opened up and 2 cars that I was ahead of pulled in. I got out of my car and to asked why I wasn't next and they said they where having troubles there was only one employee down stairs working on all 4 bays. Their reply had nothing to do with my question as to why they moved me and then didn't pull me in ahead for the people behind me. I just left fearing the poor employee they we're abusing doing all the cars by himself downstairs might not be up to the task to do a proper job on my car. I'll never go there again

Absolutely unacceptable and dangerous…read more I paid $950 here for new tires and trusted them to do a basic, critical job correctly. They didn't even tighten my wheels properly. After leaving, I started hearing noises and had to pull over -- turns out the lug nuts were loose. I had to stop multiple times and tighten them myself just to make it safe to drive. The tires needed to be replaced urgently, which is why I chose this place. They also tried to upsell me on additional repairs, but I stuck to just getting the tires done -- honestly, I'm glad I did, because they couldn't even get that part right. This isn't a small mistake. This is how people get seriously injured or killed. For a shop that charges this much, failing to torque wheels is pure negligence. No professionalism, no attention to safety, nothing. If you value your life, go somewhere else.

Monro Muffler 3145 West Liberty Ave…read more Shop 565 Pittsburgh, PA 15216 On August 13th, I visited Monro for my annual inspection and emissions. I got a phone call from an employee from Monro. They said I needed rear brakes and rotors needed replaced. I said to do it. On the invoice replacing the brake pads cost a total of $199, including labor. Brake rotors cost $350, including labor. All in; 549.99. At the beginning of September when driving to get groceries I noticed a very loud clicking sound coming from the rear of my Jeep. I decided not to take my Jeep back to Monro, I called a local car repair shop near my home and had my Jeep at his shop later that week. After inspecting things, here's what he found: The right rear lower caliper bracket bolt was missing. The other bolt was loose. Monro installed all of my old hardware. I was missing two shims on the left rear side. There was plenty on lube on the bolts. No locktite was used. The rear driver side bolts were loose. The left rear upper guide pin was dry and no lube was used. All of the pad shims were not aligned to the pads. Overall, the cost was $251. On Saturday September 14th I decided to pay a visit Monro on West Liberty Ave, Pittsburgh, Pa. I met Manager: Ray. I asked him explain to me what work was done to my Jeep in August. He stated rear brakes and rotors were replaced, and the Jeep was inspected and emissions test was done. I showed Ray the invoice from the other shop. I then pulled out the old pads that showed the misalignment of the shims. I then asked Ray how can we make this "right". Ray's comeback was " if I wouldn't have waited a month before coming back in". I let Ray know that I work from home and I rarely drive nowadays. No apology, no responsibility taken; not even a "I'm sorry for your inconvenience. Quite sad.... He said he filed a complaint with corporate. I will be calling them next week. Beware of this place!

Never an issue with this place. I have a company car and they always try to accommodate me. This is…read morewhat this type of business is based upon. I cannot speak for people who have to pay. You may have to pay a lot more for services. I usually schedule my appointments 5-7 days in advance. Doesn't happen every time. Wonder around the area and visit some of the spots

I went there for brakes service, they told me it will cost me 508 dollars, I agreed when they got…read moredone they charged me 735 dollars and when I told him that this is not what you said he told me that he doesn't remember saying 508 even though I double checked with him, when I went through the receipt i've noticed that they charged me twice for the labor. Also they messed up my emergency brakes it's not working anymore.

We recently moved from California and AAA TOLD US WE NEEDED INSPECTIONS ON OUR VEHICLES and…read moresuggested Pep Boys in Robinson. Two different vehicles, two different days we were told we needed over $1100 and $1500 in work in order to pass. We wanted second opinions so we went somewhere else each vehicle we got two additional opinions and neither vehicle needed anything additional to pass our inspections. This is foul and I swore I would never be able to have a negative experience anywhere here because PA is such a great place. Well Pep Boys congratulations on being our first negative experience in this state! Will NEVER EVER use them again!!!

Today I went in for a state inspection for the third time. I made appointments all three times. I…read morehad to wait and understood that it would take a while but after three hours, they still hadn't touched my car. I went to ask for my keys to leave and they said it would be better to leave the car but I only have one car and one days off. Why offer appointments if you can't honor them?

This happened back in November. I made an appointment for front brakes and inspection. I told them…read morebeforehand I wouldn't be able to sit around for hours due to health issues. After 2 hours they hadn't even started my car! I live close and if they had told me there was a delay I could have gone home and come back. I reminded them of my issues and I'm not sure what they did but it was ready in half an hour. As soon as I got moving I could hear a metal rubbing sound but was not up for anything else that day and felt too uncomfortable with them to go back. I don't even know if they really put on new brakes or not.

4 tires and front end alignment 5 hours to change 4 tires and do alignment tech broke an alignment…read more part had to wait for replacement very poor customer service pricing way to hohg for work done no compensation for there shoddy service

Staff was very friendly but unfortunately not professionals. After an oil change, I was told my…read moreoil pan was pliable and needed changed right away. They said a rock could jump up and puncture it So I waited a week without the car, bought the parts and took them to my mechanic. He called and said he was hitting it hard with a ball peen hammer and it was not leaking and was still in good working condition despite the rust. The change of the pan and gasket were not necessary. I spent the money (not necessary) on the parts so I just had him do the job anyway. Next time I will use a different company and check with my mechanic before I buy any parts. I don't believe they were lying to me. I just believe they were not capable to make a professional decision other than the oil change. Due to my mechanic explaining everything I believe they stepped outside their training and knowledge in their area. Total cost of the mistake, $640.00 labor and the cost of the parts (around 100.00 dollars) My mechanic also called to complain to the manager.

don't go there my daughter when for oil change,they said battery not good replace battery with…read morewrong voltage car stall ,come put another battery car runs but engine light is on now ,before no problem with car,PO420 code,they don't know what they are doing!!

100% will definitely go back. It's so hard to find a place to take your car that you can trust…read more I've definitely found mine. The 2 people at the front desk were amazing. Leanna (I think that's her name) was doing whatever she could to make the customers experience the best. The man who sits next to her is absolutely hilarious and is so extremely knowledgeable about vehicles. The service was very prompt. My car even had some issues I didn't know about and one of the mechanics came to talk to me personally about it and showed me pictures to help me understand. I called ahead for an estimate and they were right on the money. This place will never take advantage of you. I have verbally recommended to so many people already! Also side note I am not originally from PA and back home my dad would always help me with car troubles. When I don't have that type of access available in Pittsburgh, it's so nice to find a place that will not take advantage of you because you're a clueless, young woman. This place treated me with respect and excellently explained all the questions I had. If you are worried about getting ripped off from a mechanic or don't have a lot of knowledge about your car troubles, this is the place to go!!! I recommend to anyone!!

If you are looking for a reliable, honest, hard working mechanic honestly look no further. From the…read moretime I walked through the door to the time I left...it was the best experience I've had at an auto-body shop in a very long time. Mitch and his crew are outstanding!! Everyone was soo kind. Give these guys your business!! They deserve it!!!

I do my own maintenance, but when I choose to pay someone, they have always been fair and they do…read moregood work.

I go here for my registration every year. Easy drop off in the morning and quick pick up too! No…read morewaiting around. I find them very honest and not out to get more money from you. If and when I need repairs done, this is the place I'll go.

I cannot say enough good things about this car service --- Mike is truly one of a kind --- he not…read moreonly does fantastic work, but is extremely fair in pricing for parts and for labor. I have used him on 2 different occasions now with my Mercedes and am extremely pleased with his work. Would highly recommend him to anyone for any type of car repair, oil change, inspections etc.!!!!

From the owner: We specialize in European vehicle repairs and maintenance, offering dealer level diagnostics and…read morerepairs. We use OEM parts and offer the best repair solutions for your vehicle.

I can't sing the praises of CarSense enough. I absolutely LOVE this place! We have purchased 2 cars…read morefrom there, and both experiences were incredibly pleasant. We had to buy the second one after our first was totaled, but we got to work with Jaison both times, as well as Chester the second time. They were both unbelievably kind and helpful in ensuring a comfortable and relaxed buying experience. They also were so helpful in answering all of our questions, and they really cared about my husband and I way beyond the sale. 10/10 would recommend! Also, I've used the "service" side of CarSense and their service is seriously unmatched! Eric and Bill are super nice and patient, and you can be assured that your vehicle is in the best hands. They don't try to sneak extra charges on like many other mechanics will. I love the honesty and integrity that they have, and I always look forward to visiting when my car needs work done. Thank you guys so much!!

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.