This happened back in November. I made an appointment for front brakes and inspection. I told them beforehand I wouldn't be able to sit around for hours due to health issues. After 2 hours they hadn't even started my car! I live close and if they had told me there was a delay I could have gone home and come back. I reminded them of my issues and I'm not sure what they did but it was ready in half an hour. As soon as I got moving I could hear a metal rubbing sound but was not up for anything else that day and felt too uncomfortable with them to go back. I don't even know if they really put on new brakes or not. read more

4 tires and front end alignment 5 hours to change 4 tires and do alignment tech broke an alignment part had to wait for replacement very poor customer service pricing way to hohg for work done no compensation for there shoddy service read more

Trent took great care of us here. Got me in with no appt and tested my buddies battery with no charge!!!

This is the worst place I have dealt with in my life. I brought a car for 4 tires on a Monday. I was waiting and after 2 and a half hours the mechanic came out and told the man from the desk to order a replacement part. When he was asked who it was for, the mechanic said her, which was me. They broke my rear control arm. so the man ordered the par and told me that it would be there the same by 5 PM. The mechanic told me he would have my 6 o'clock that night. So I got a ride home and waited. I no phone call. Then on Tuesday morning I called them 9:30 AM no answer. I called him at 10 o'clock no answer. I did not get through or get an answer until after 12:30 PM Tuesday. That's when they told me that they got the wrong part. And had to re-order it. The part was not going to be in until Wednesday. Wednesday afternoon I get a phone call. Saying that the part they ordered wrong part. They ordered a new one and it won't be ready till Friday. In the meantime, on Tuesday, I called the customer service and they were very abrupt and rude. The told me what do you want me to do about it. It was going to break eventually. I've never been so angry in my life. Please don't go there. They are inept and very rude as far as communication with the customer. read more

The guys need to work on communication skills, and responsiveness to their customers. The quality of experience was that of your average Burger King, McDonalds, or Taco Bell. Did I get what I came for... sort of. Am I happy I came here... no. Will I come here again out of necessity... probably. I got tires, and they were installed correctly no issues. read more

Told me one price on the phone to get me in the door then added 200 dollars in fees when I got my car to the shop. Not good business at all.

Received Friendly and honest service. The wait time was not too long. Attendant was communicative throughoit the tine if service. read more

I came here on Thursday 7/27 to get my two front tires replaced since the tread was wearing low. They were able to price check the two tires and give me a good deal. Kurtis helped me and was very attentive and down to earth. He called and told me that they ordered the wrong tires but was able to send someone to pick up the correct tires. They kept me updated with the service to my vehicle and was done within 2 hours. I appreciated that they even rotated the tires for me. I recommend NTB in Robinson and will be returning in the future if I ever need my vehicle serviced or tires done. read more

They refused to fairly prorate tires I bought there that have less than 17,000 miles with an 80,000 mile warranty. They offered me 25 percent off of two tires. I have always gone to NTB for tires, as they were awesome at honoring the warranty. That is not so anymore. They are also rude and not helpful. The number for customer service only has a message and then the phone hangs up. Never again will I go here or recommend this place to anyone. read more

I couldn't update my last post so I guess I have to make a new one. I have tires under warranty that NTB said since they've been bought by Mavis one person makes a decision and it takes a while and the decision would probably be no. So I asked him to send it anyhow which was on the 16th. I put a Yelp review explaining why I was a good customer and I would not be patronizing them anymore if they don't stand behind their warranties and I got a response saying to call customer service and they would take care of me. I did that this morning. A gentleman took my phone number pulled up my account and told me that I would be taken care of. I specifically ask him if being taken care of means they're going to look to see if they're going to stand behind the warranty or if they are going to prorate my tires and stand behind the warranty. He told me the latter. I asked him if he would give me the specifics and they put me on hold and 9 minutes later I was disconnected. I called back and spoke to Cara who was very nice and professional but you told me she had no idea who I was talking to. Maybe I had called the store by mistake. I told her after I was disconnected I pressed the redial button and option two and that's when she answered. She told me she had no idea who the man I was talking to was and that she can't find anything in my record about this. Furthermore she said she wasn't even sure that the store had sent anything over because she couldn't find anything. She was going to pass this on to her warranty department. Now you can understand how baffled and outraged I am. The first person I talked to at Mavis customer service says they're going to stand behind the warranty and puts me on hold to get my information and we get disconnected. The second person I speak to say she has no idea who the first person was and can't find anything in my record. Furthermore she tells me she can't even find where the store sent anything in. So now she said somebody from the warranty department would get back to me today. If this is the way business is done then they've lost my business and I say beware. read more

When another NTB location was incompetent of doing a simple alignment Brandon stepped up and was my hero. I called here @ 5:45pm and explained the crisis I was in with another location he told me to head over. He kept a fellow tech late to perform the task. He was kind and diligent. He understood the circumstances as I had a long trip ahead of me here shortly and I desperately needed the job complete. They were quick and awesome. Words can't express how grateful I am for Brandon and his team. Thank you! read more

Prompt scheduling of appt. However added charges I wasn't informed of and one I'm not interested in. Promised a refund over the phone but when I arrived the next day to have it processed it could not be completed as apparently only one person knows how to do this. So I make a third trip there in another 2 days. Sigh. read more

I was bringing my car in for state inspection and was told that my Kansas registration would work by the people at NTB. When I went in I was told that was not the case. I do think this is mostly my fault since I did not double check the process. I got the Pennsylvania registration and then scheduled another appointment at NTB. When I showed up for my appointment, Wes, an elderly gentleman informed me that their inspector went home for the day and that someone should have called me (no one did) At this point I was very upset and expressed as much. I did not curse but did tell him I was upset and that their communication skills were very poor. At this point Wes kicked me out without any apology or explanation other than he did not want to deal with me. I called pep boys down the street and they took me in right away and were very nice I can not even tell you if they do good work at this NTB, but I can tell you that Wes will be the reason I never go back to NTB again read more

poor customer service- I ordered tires they never called me to let me know they were in, I called them weeks later to learn they were there. Once I arrived for my appointment they would not mount my tires because of my after market rims. At no time did they ask if my rims were after market, however, the tires I ordered were oversized from the OEM size of my truck. (lift kit) When I ask they guy why he didn't ask me that question.. His rude reply was well you didn't offer that information to us either. So it's on me to know their rule... Ugh... So now my business goes elsewhere forever.... bye bye NTB... read more

Recently bought two sets of tires here, one due to a flat and the other covered under the Michelin Treadwear warranty. They gave accurate time estimates for the work to be completed and took care of the Michelin warranty with no hassle. No hard upsells for extras, which is always appreciated. If you're looking for a Michelin dealer that makes the warranty process easier, this NTB is worth a look. read more

Bear customer service I've ever experienced! Like was awesome and was able to get me 4 new tires and an alignment done all while I was at work. Also had the service done for $300 less than what Firestone quoted me, and $200 less than CarSense. As a young woman who knows absolutely nothing about cars, Luke made me feel comfortable and walked me through the entire process. Will always go back to NTB! read more

Kurtis likes cars you can tell he has been at that store for a long time he looks at my car himself when I go there

I brought a 1999 Toyota RAV4 into the shop knowing that it needed quite a bit of work. It ended up needing front and back springs, a hood latch, subframe, along with tires and a battery. The crew was very helpful walking me through all the work needing done and gave me a break on price, given the shear amount of work (I also told them I wasn't in a hurry and to take their time - second vehicle). They did indeed get the job done (they let me source a subframe myself, saving $800) and overall I was pleased with the service, updates, and information all along the way. I would recommend getting work done here without hesitation. Well done, guys! read more

Brought my Honda Pilot in for what I was pretty sure was an alternator. Wasn't sure if that was exactly what it was, but John knew right away when I described what was happening, so it wasn't like they were trying to sell me on something. Called the next day during my lunch to see what was going on. Curtis explained that it was not an easy job and that it would have to be done the next day. To my surprise, he called back a couple hours later and said it was done! Labor was probably a little higher than average, but it's posted right there in the lobby, so no surprises there. Plan to use these gentlemen in the future. read more

I went to the NTB on Greentree Road to get and oil change and had them look at my brake and rotors. Was quoted $1,300 for brakes and rotors all around. Went to my Toyota dealership and paid less than half. Since when are the dealerships cheaper? read more

Had a flat tire, passenger side They took me my back caliper was frozen And the all the lug nuts were bad, and that the emergency cable was bad. The vehicle is three ago, garage keep. Nothing wrong with it. Biggest lying scums read more

We got a flat tire around 6:20 pm and called every shop in the area. Not only were places closing, but 0 shops had the tire size we needed. We got a hold of an NTB shop with the right tire that was closing in 30 minutes. Only problem? We were a 25 minute drive away. This shop, however, stayed open for us and accommodated us with excellent service. Shout out to Curtis and the boys who replaced this tire... it was much appreciated! read more

NTB Robinson the best ever service. especially Kurtis Kelley who has helped me out with tires and oil changes for my Jeep. Never a bad experience when I go. And they are upfront and honest. He is always positive and honest which is a big deal with me. keep up the fantastic work NTB Robinson and props to the staff and Kurtis Kelley! read more

Booked an appointment online for 2 days out. Arrived at appointment, only one person at desk fielding calls with another customer waiting. Stood around for a while past my appointment time. When someone else finally came out, they said they could not confirm what was on the work order until they checked my car in. They went to car, put down protective plastic then came back to check the work order only to reveal that they did not have the tires I requested in stock. Was told I could come back another day when they were in. No effort to ensure tires would be in for my scheduled appointment time let alone date. Had to prompt them to go out and remove the plastic they put in. Took morning off work for this appointment. The agent was nice enough, but the excuses were weak. It also seemed like this is something they deal with all the time. read more

I was from out of town and realized I had a flat tire on a Sunday that I needed patched. Most auto shops in the area were closed, and I tried going to Mr. Tire Auto Service Center but they said they were too busy too help. Then I stopped in NTB and they took my tire immediately and fixed it for me. They have a very friendly staff, and they didn't try to up sell me on a new tire - highly recommended. read more

We have a credit card for them so sadly usually go here or to one of the locations it's the worst experience every time we go , sat here and waited almost 3hours for a flat tire to be fixed . Times before 4 hours for a oil change when every time appointments have been made . This is the last time I come to any of these business . read more

Don't bother making an appointment! They take your car back whenever they feel like it anyway. I had a 12:00 appointment and they didn't take my car until 12:45. So now I have to entertain my kids for another 45 minutes. Ridiculous! read more

Unfortunately it's not possible to give a lower rating than one star. I had a tread separate from my tire. Losing air and recognizing the condition I opted not try to drive the fam to Maryland and looked to replace the tire. I checked online prior to walking into the shop and saw there was an 11:00 appt available. The manager "Brandon" told me (it was 9:00) that it would be 4-5 hrs before they could put my tires on. I told him that the onl be appointment schedule said 11:00; he replied with I don't care what that says, they don't know the store schedule (wonder why they would have that then)...he then proceeds to say, so 4-5 hrs at the soonest. I tell him ok, I really need to get two tires so I can safely get to Md and then I'll take care of the front. He again says it will be 4-5 hrs. I ask him does he want to sell me tires or not!?! He comes outside and looks at my size, goes back in the store...then asks is my SUV all wheel drive. I tell him yes, he then tells me that I have to buy all 4 tires or it will destroy my drive train and if I'm not willing to buy all 4, he can't sell me anything. Needless to say, I went elsewhere. If this is representative of NTB, I assure you I won't even breathe air in their store ever again! read more