The worst service ever. I had my glasses done at this store. I was to have gotten bifocals included with my prescription. After waiting for over ten days I finally got my glasses and the frames were stretched out and they didn't add the bifocal either. When I went back to complain all they said is we're sorry about that and did nothing to resolve it. My glasses are very pricey (Tom Ford) and I tried to straighten them, They told me they were afraid to as the frames might break. I never heard such a thing before my whole life and I've been wearing glasses for over 50 years. These people are unprofessional their lab is probably worse than the service people. I would avoid having your glasses done here Even if you have the insurance pay the extra money and go somewhere else you'll be majorly disappointed like I am. I will never have any optical services done at Walmart ever again. read more

Selena is absolutely the best!! Knowledgeable, kind, extremely helpful and just so sweet! Customer service is not easy but Selena just makes you feel special. read more

Beware. I went in for a contact lens prescription, the prescription was great, the optometrist was great. However, the constant follow up with them, is exhausting and unnecessary. I have had to call them seven times since I saw the doctor. The doctor was great but they are wildly disorganized and not customer focused at all They charged my credit twice And even though I was standing in front of them showing the transactions occurring on my bank, and credit card app, they said It did not show up on their system. 2 1/2 weeks later I'm still waiting for them to reverse the charges . I have called numerous times. I went in to get a contact prescription the doctor did that, and then said "I'll give you a glasses prescription anyway." When I requested my prescription, they only sent me a glasses prescription, and when I contacted them I was told I had not been fitted for contact lenses. As I'm writing this, I am wearing the contact lenses that were given to me by the doctor as a trial pair. There are so many people in this business, but it's ridiculous to go for a third Rate organization. I suggest using anyone else Your life will be early read more

I came to bring my glasses cause they we're broken and the lady was very helpful and kind it was a quick fix thank you again

10/10 Service they Fixed My Friend glasses and they did a Good job, Definitely would recommend for my friends and family to come here.

This place has amazing staff very friendly, made it very easy to pick out my glasses and prices are great. The store Manager Keila was very involved and made it a better experience. She recognized me right away when I went in to pick up my glasses. I will be coming back. -Lopez. read more

I would give zero stars if it was an option. I took some designer frames in to have them made into sunglasses. When I picked them up, by fault of my own, I just stored them away until I decided to wear them. They are very glitzy with rhinestones, so not my every day sunglasses. When I decided to wear them over the holidays, upon taking them out of their case, both lenses fell out. When attempting to pop them back in, I noticed both were made too small and gaps formed due to the sizes being incorrect. There was no way the lenses were going to slide back in. The employee told me she also saw they were made incorrectly, and that she would speak to the manager and get back to me. I left the glasses with confidence they would be not just glued back in, but replaced with lenses that fit. After all, that's what I paid for. Not only did they refuse to remake the too small lenses, they glued them back in and while doing so, chipped one lens. Upon picking them up I noticed right away they were damaged. The maanger gave me nasty attitude and said I was past the warranty and there was nothing they could do. So, basically they took my money, ruined my glasses, then sent me out with further chipped sunglasses. Absolutely not acceptable from a business. If you did the job right in the first place, I would not need to come back. You ruined my glasses so no matter how long it's been, you are responsible for repairing them or replacing the lens you damaged. What a crock of Sh*t. People, go elsewhere, even Costco has a better business ethic. read more

This is the second time , I got my glasses with them . My husband and me like the place because, it doesn't take the long , to get your eye exam , after your exam you go next door to talk to the employees to pick your frame for your glasses, they are very friendly. Claudia was very friendly and professional . She let me take my time to try the glasses , she explained to me about my insurance plan . I didn't pay a lot for my glasses. They are going to be ready in 10 days o before . Thank you Claudia ! read more

I was in there asking a simple question about taking my own frames so that they can put lenses with my prescription on them all I asked was " so there's a chance that my frames might break " this guy (the bald one ) tells me "that's what I just said " all this guy said was I have to sign a disclaimer I was just wanting to confirm what he was telling me he might as well have called me an idiot in front of my face when working retail you should know customers will always have questions and you are gonna have to repeat yourself the phrase "that's what I just said " can be an insult in certain situations read more

Don't do business here. Third time here and they still can't get it right. Very rude, too. Looks like I'll be asking for my money back.

I want to add Bryan has been promoted and moved to riverside with the company. Now I work with Pedro he was trained by Bryan and has incredible customer service and extremely knowledgeable. I think Pedro should be promoted to Assistant Manager he is more than capable and very conscientious. read more

After my boyfriend went in for an exam, there was one employee who really made our experience great. Amanda was the employee who really made me want to come back and I did because the following week I made appointment to have an exam. Again Amanda was right there to assist me with every possible question that I had, she even assisted me with figuring out which glasses fit well for my face. I would definitely recommend those who are looking to find a new eye vision center. Thanks girl can't wait to come pick up my glasses! read more

Pedro was AWESOME!!! Their entire staff was so friendly, helpful, honest and efficient! They also had a variety of options that were both classic and trendy! Will definitely continue to get my glasses and eye care done thru them! Thank you for a great and speedy experience! read more

Dr. Edwards is AMAZING! Absolutely thorough and polite. My kids and myself were so impressed with his service and patience. The staff was nice too! Will definitely be back. read more

The staff are extremely knowledgeable and absolutely friendly!! Great customer service and willing to satisfy your needs.

So I have rated the vision center 5 stars previously but I have to say the Customer Service at the La Quinta center has gone the wrong way. I ordered contacts and after almost 2 weeks I called to get a update on ETA. I was told " ohh there here, you can pick them up, we just never called you". Great what type of service is this. I'm patiently waiting for my much needed contacts and all this time there sitting there at the vision center. Ridiculous way of doing business. Then upon me going in to pick them up I stand at Checkout counter for over 10 min. The employee that was there ( didn't get her name since her hair was covering name badge) never acknowledged me , never a I'll be right with you, hi, hello- nothing was said as I waited. She could have easily acknowledged me , made eye contact or something . Where's the service that this location has always had. All new employees that need to be retrained on how to effectively give customers great service. To upper management review the service level in this location it is far from where it needs to be to assure customers are being fully satisfied with the service they receive at the Vision center. read more

Amanda you Rock!! great customer service. You went above and beyond to help my son pick out his glasses. Your a role model to what customer service should be. I will be back with my daughter and for my glasses as well. Thank you read more

SAVE YOUR MONEY AND HIT COSTCO!!! Customer service here are not their strong suit. I purchased glasses for a child and cost me over 300 bucks because one of these half wits sold me a policy that is suppose to be scratch resistant, some sort of damage insurance they offer. My daughters lenses are now scratched, they won't replace nor do they give a crap to even offer a resolution. The employees at this location are completely rude and inconsiderate. I went in just yesterday and the guy which I would have grabbed his named so I could put his lovely customer service type attitude on blast said the policy I purchased had nothing to do with scratch resistant. He couldn't even take the time to look up from his computer screen for even two seconds to acknowledge us. If priding their self in employing disrespectful morons is their specialty this place takes the cake. So what the hell did I purchase? who knows... HORRIBLE HORRIBLE HORRIBLE.. parents save your money and go to some place where the people don't have horrible attitudes and your money is well spent. Never again Walmart.. read more

I have been to this Vision Center several times over the past 8 months. We receive excellent customer service every time we are there. Amanda and Maria ;) have been amazing with helping us find the right frames for my son. They are very helpful, nice, attentive and very knowledgeable. Pedro has also been very helpful with our needs. He offered to locate a specific type of frame we needed and called multiple stores to find them. Then, had them sent to this location from another store for us. Cynthia was also helpful and nice when we needed my son's glasses adjusted. Thanks for giving great customer service! It makes this process of getting the correct glasses for my son's needs met much easier. Keep up the great work!! read more

I don't want to rate this jip-joint even with one star, but I guess I have to to continue.. My wife bought a pair of glasses ($300.00) from this Vision Center in La Quinta, California store about two years ago. After a few weeks she took them back because the Harve Benards frames keep getting out of shape. She was told her ears were not the same place on her head by the manager of the store. A few weeks ago my wife noticed the lens were starting to pop out of the frames so she returned to the Vision Center store to show them the problem. The store Manger (Amanda) went as far to say me wife must have put the glasses in very high heat causing the frames to shrink and pop the lens part way out of the frames. This manager is a very rub person to deal with if you question her about a problem with there product. My wife Eva and my self told her when you pay $300.00+ for a pair of glasses you do not put plastic frame glasses in high heat. To make a long story short they or Amanda would not stand behind there product!.. If you want good advice from a very unhappy person I do not recommend this Vision Center store at the Walmart store in La Quinta, Ca. read more

We are all looking for a deal, especially if you are among the vast numbers of uninsured or under insured individuals in this country. Many people who do have health insurance, don't have dental or vision insurance. When you are in that boat, chances are you will look for the best price in town. The Vision Center at Walmart in La Quinta, CA does have that. $89 for a regular eye exam which includes contact lens evaluation. If you have astigmatism the price jumps up to $116. It's still a very fair price. This is what I got for the price though... a less than friendly optometrist who barely speaks to you except for the obligatory "better or worse" inquiries and no trial lenses in stock for the toric lenses required for those with astigmatism. This was not a one time occurrence. The very same experience happened to my husband not three weeks before my visit, so I was expecting it to happen to me as well. It seemed like tat was just something you would have to accept in order to get the price.I was told that I would have to wait about a week while trial lenses were ordered. I inquired after about six days because I just happened to be in the store doing my grocery shopping. They weren't in yet. I figured I'd give them until the next Monday which would have been 10 days. I was assured they would call me when they came in. By Wednesday I was starting to wonder so I called. I was told they weren't in yet by the front office staff and that she would confer with the Dr. and call me back. When I asked when to expect the call I was told that it would be the same day. The call never came. I had to call them again the next day. Miraculously they were in. Of course they wanted me to wait another two days to pick them up, so that the doctor would have available time to evaluate the lenses on my eyes. I informed them I would be picking them up the next day regardless. I was told they would "squeeze" me in but that I should expect to have to wait for quite a while. Waiting seems to be the status quo at this vision center. This brings me to today. My appointment is tomorrow, and my expectations for quality customer service are not high. I think in the future I will pay a bit more and find another more friendly optometrist who doesn't like to play quite so many waiting games. read more

My 7 year old daughter was seen by Dr Lis, he was very thorough and patient, he would tell her to look down she would look up, to look left and she looked right but always kept cool and reminded her how great she was doing very nice man. One week later I was seen by Dr Siegel he was great, I have been wearing contacts for years and couldn't see very well with contacts I've been told that it's as good as it gets due to my high astigmatism and near sightedness. After my eye exam Dr Siegel happened to have my prescription in stock which is a first for me, They always have to order since it's so high. Once I put on contacts everything was so clear I couldn't believe it! No more glasses or blurry vision with my contacts. After he gave me a set of trials I went next door to place my order for contacts and a new pair of glasses. Amanda is awesome ! She is super friendly and professional, very helpful,very patient. She's just such a happy person, I love her bubbly personality! The staff there is just as awesome, I was very pleased with everyone. Definitely our new eye care place ! read more