I have been going to CVS on Main Street in Santa Maria for almost 40 years (since it was Parson's…read moreBrothers). For the last two years a CVS employee makes my experience at the store and even worse at the pharmacy while getting my prescriptions a nightmare. There is an male employee, tall, long, dark hair in a ponytail that gives me dirty looks every time I go in either at the register or at the pharmacy. The last time the employee refused to help me, went into the back through the pharmacy and allowed a customer to play his phone on speaker and record my HIPAA protected health information. I am beyond disappointed and have filed a complaint with HIPAA.

Absolutely terrible service. Over the years, our prescriptions have always been…read moreshort/missing/lacking. Never made a fuss but you clearly notice when you are supposed to take pills daily and in the end it never matches. Problem today with one of my family member's prescription, he only needed ten for a very basic, inexpensive antibiotic. Well, turns out we're two doses short and when asked, they say they have a picture to prove it. So, count your pills before you leave. Doesn't matter if it's 10 or 90. Count them.

I have been receiving vaccines from this location for about a year…read more The app is super easy to use. The pharmacy here is super dialed in. I have had NO issues. They are quick, organized, and friendly. In and Out quicker than any other location. This is a great place to get your shots.

New pharmacist Nguyen is very rude and unprofessional. This CVS store is my regular pharmacy that I…read morepick up my medications from/frequently stop at to buy some needs. Today I went in to pick up my prescriptions, when I went to pick up I saw there was a new pharmacist, Quyen L. Nguyen. Instantly it was a hostile experience from the beginning and once I picked up my medication, she did not ask if I needed anything else or if I was picking up for anyone else, she just was about to leave, that is when I told her I was actually here to pick up my moms medication as well, and I saw her be very exasperated about it. At the end of that transaction, she instantly left after handing my receipt. Even when I needed to pick up more medications for my grandparents. Before getting my grandparents prescriptions, I had 6 medications in my hands and was not even offered a bag. When I asked Nguyen for one, she just handed me one and didn't say anything. Very very rude and unprofessional, people may be going through the worst time of their lives picking up medications and when they get this experience it is just very unprofessional. I hope she is given some training on how to properly interact with others. I am very understanding with people working in customer service but there was no line, and no need to interact the way she did even if was busy, coming from a customer service, ex retail worker, and current healthcare worker.

Great service by pharmacy team. Dime pharmacist and Edna are helpful and informative about my…read moremedication and vaccines.

DO NOT PLACE ONLINE ORDERS FOR PICK UP! I placed an order online for pick up, taking advantage of a…read morebuy one get one free offer on a vitamin. They only had one available, so I called the store to cancel my order and was assured it would be taken care of. However, the order was never canceled. Instead, they kept extending the pick up time and ultimately charged me as if I had collected the order, despite being on vacation in Mexico. When I contacted the store again to explain the situation, I was informed that there was nothing they could do because someone from the morning shift incorrectly marked the order as "picked up." I was told I needed to call CVS customer service. This mishandling is unacceptable!

Brought My Fiancée To Pick Up Some Essentials, Paper Products, Gluten Free Items For Her, And…read moreCleaning Supplies..!! Haven't Been Here In A While. We Usually Go To Salinas Or Paso, We Live In The City Of KING, CA But Came For Some Essentials For Me...!!!

I shopped here all the time and I like the store except the entrance because when customer service…read moregets crowded, they're blocking the doors you need to put one of those line guides keeping people out of the way of the doorway

One of the worst pharmacies to go too. Absolutely inept…read morepeople work here who have no clue what's going on. Had a Rx sent in by Doctor yesterday, they still haven't filled yet. I've been told 3xs it will be ready in 1hr and hrs go by. They sent a text for pu only to drive across town for them to say it's not ready.....and with an attitude. This place always takes for ever to get meds filled.

Twice I have ventured here and twice I have been disappointed. The employees here look like they…read morecame out of the walking dead. No hospitality!!! I get having a bad day but this store needs to close and do a full day on service training.

This review is concerning the pharmacy in the neighborhood market not the big walmart-pharmacy. I…read morehave switched my prescription from Costco to Walmart to make it more convenient instead of being able to get it right away I was told the first visit they will call and could come in the next Monday I came in it wasn't ready they told me it would be ready the next day I came in again by now I've run out of my prescription and it still wasn't ready. My time is extremely valuable to me in this is very frustrating, definitely wasn't convenient.

Hey, Maria ( pharmacy tech) if you are having a personal issues don't take it out on the customer…read morewho needs their medicine. Working on a customer service industry you have to interact with a lot of people. Talk to customers like you want to be treated nicely not sounding like you are bored out of your wits.

It sucks that this is one of the only compound pharmacies in Santa Maria because they are the…read moreabsolute worst. Anytime my doctor calls in a prescription, they never bother calling me in order to get the payment so it can be filled. So I have to go out of my way to call the pharmacy to make sure they received the called in prescription, and to pay. Every time I call they have trouble finding the prescription and claim my doctor never called it in even though my doctor has every time and has it on file. I recently just called and was put on hold for 10 minutes only for the person to hang up on me and when I called again I had to listen to more music for the next 5 minutes only to hang up. Absolutely ridiculous and worst customer service, get your shit together Hometown Pharmacy because you are making our hometown look pretty bad for compound prescriptions.

From the owner: Free bubble packing. Free delivery to Santa Maria, Lompoc, Nipomo and Guadalupe.read more

I can see why this place is so poorly rated. I've had multiple bad experiences here. The people are…read morenice but just shady practices from CVS I guess. They have filled the wrong meds or overcharged me multiple times and they can't fix it or "take returns" even though I never left the store. The last straw was they charged me $14.99 for literally the medicine I can pick up off their shelf for 8.99. Then they wouldn't let me return it even though it was sealed in the bag and all still. I just turned around after checking out and it was right there. We are moving pharmacies after this. Wasted way too much money on wrong meds

Drive thru teller should not be saddled with taking phone calls, holds up the line too much…read more Otherwise, Lisa did a great job finding my prescription as someone put it under my first name rather than my last name!