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    Walmart

    2.0 (47 reviews)
    Open 6:00 am - 11:00 pm

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    a parking lot full of cars and trucks
    Elle B.

    Same ol same ol! ..... My obsession continues with going to different Walmart's! I was in Morristown today and Cedar Knolls Walmart was closer, but I said NO, let's try something different lol and I wound up here! Nothing special, they're all basically the same lol. This one is not super center tho. And they didn't have my electric citrus juicer so I'm "forced" to go to Amazon :-D

    12:40 on Wednesday and there's a Long line!!
    Scott C.

    I've hated this Walmart since the closer one closed to be rebuilt. They never have what you need and now it's even worse. The one way patrol is one duty so be careful. I went the right way down an aisle but missed what I needed. I went back. A woman came up the same aisle and bitched at me for going the wrong way. I told her I was already in the aisle goin the right way and missed something. She told me to go down the next aisle and back up this aisle. I turned my cart around to face the right direction and asked if she was happy. She told me she was going to report me to the manager. I laughed at her and offered her the toilet paper I had in my cart. I told her she must need it considering how big of and ahole she is!! Hey I'm trying to be safe but don't give me crap unless you're prefect!

    Bottom plate of scooter, eight screws came out and the plate came down and impacted a crack in the sidewalk.

    My Walmart drama began at the Cedar Knolls location, where I attempted to return a Jetson electric scooter we purchased for our daughter. She was injured riding it on Sunday, October 13th when the bottom plate/bracket came off suddenly and hit into a crack in the sidewalk. Upset with the quality of the item, I attempted to return it at the first chance I could, today October 19th. Cedar Knolls Walmart refused to return the item citing "out of policy". The customer service representative tried to move me along with no explanation. I asked for a manager and a yellow vested employee advised that they didn't carry the item and I had to go to where I purchased it in the Rockaway, NJ location. I was confused, as Walmart is a large corporation. One would think you could buy and return at any of the thousands of locations across the country. I returned to my car and called their customer service number. They confirmed that in some instances you may have to go back to the original location. They added that a salaried manager can override that policy and that I should have spoken to a salaried manager, not the yellow vest employee. They assured me Rockaway could assist. I traveled to the Rockaway location and attempted the return. They also got the out of policy message. After much discussion among 4 different employees, including a store manager, it was determined that the item was purchased over 30 days ago (34) and could not be returned. I was told to deal directly with the manufacturer. I explained that it is a defective item and that under the circumstances, Walmart should take responsibility and honor an exchange or refund. I was willing to purchase a different scooter for equal or greater value. Again they said no. They offered to Google the manufacturer and write down their contact information. Big help. I left the store and called Customer Service again. The representative stated that in this situation it is up to the store manager to decide if they will allow the exchange or refund, depending on the situation. So this manager decided to not let me return an item that injured my child, because I couldn't get to Walmart in Rockaway 4 days earlier. Great decision. Additionally, according to the Customer Service representative on the phone, Walmart corporate policy does not allow for the Corporate side to weigh in or effect the decision of the store manager. I let the representative know that in the future I will take my business elsewhere and that really is a dumb policy, as I am sure not every store manager makes sound decisions 100 percent of the time and those bad decisions can effect the Walmart brand. At that point she ushered me off the phone.

    The reason I'm here at 7

    I placed an online order for which I received an email stating that I could pick up at 7. However I get to the store at 7 and I am told that online orders can't be picked up until 8. So now I'm stuck waiting at the store for an hour for no reason and the employees are standing around doing nothing and don't care.

    a white truck parked in front of a walmart store

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    Review Highlights - Walmart

    The Jackson Hewitt does taxing every year, and there is a Subway to meet your eating needs.

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