I'd give it ZERO stars if it would let me, so I Had to give it 1 or I couldn't post this. Went in on a Tuesday around 7pm. I stopped counting at 25 people waiting in line to check out. There was ONLY ONE checker working. Tried getting more checkers, but was told "we only have two". Self Check out said "20 items or less". I went thru anyway with my 50+ items. I hate using self check-out because 1) it takes away human jobs & 2) I don't get a discount for checking myself out. But this visit was ridiculous!!! While shopping, I saw over 20 employees stocking shelves & walking around. Walmart needs to train these people to do double duty as checkers when it gets this busy. Also, in the way out, saw employees who were supposed to be collecting carts, standing at the carts talking on their cell phones. This Walmart is going down hill fast!!!!!! It sucked. read more

Don't shop here or even attempt to shop here. Waited 2 hours for pick up. My fault for waiting so long. Why offer a service you can't provide? Waited 30 minutes for a manager. Called 4x and the phone just rang. Worse Walmart ever! read more

went here yesterday never had a problem at this store.. what ever you do,do not pay with cash!!! pay with a debit card or credit! i went to exchange motor oil for a different weight from 5/20 to 0/20. and lost the receipt on a windy day.the old lady act like i was a thief and said we cannot return items 20 dollars or more?! wtf??? i said im not returning it im exchanging it! she said thats store policy! i said get me a manager please! she stands there looking dumb.i repeated to her again to go get the manager. she does. he said has it been open?! i said no. look the seal is never been cracked open. boy what a hassle+ treat you like you stole something read more

one of associate may with keys for baby formula there patricia (coach) is one of the rudest person i have ever seen there. I waited 30 minutes there for keys for baby formula. She snapped cans on me and ask me to leave from the store. I don't know where to go for help read more

Walmary eye center, I had an eye exam with Dr. Orner. I have been wearing glasses since I was two, I have one eye with 20/20 vision and another one that sees blury. Dr. Orner was completely unprofessional and yelled at me the whole time. He stated, "I know you can see it just relax". I ended up just looking at it and memorizing it to prevent him from yelling at me any further. The exam alone is the same price as a actual clean, professional, good place to go. I recommend getting your prescription somewhere else and just buying your glasses there if needed, but not even necessary. (Still payed 500$ not including the frames) read more

The store itself is very different than other locations in the area. Far fewer grocery items to select from, meat section is not nearly as expansive as the Mae Anne location. Lots of empty shelves in the meat/dairy/fresh aisles. Then there's the pharmacy. Gross incompetence doesn't even begin to cover it. First try, they never filled the Rx. Second time: took five days for a refill, then they forgot to do insurance so I had to wait another 15mins in store while they resubmitted for payment. Third time, was told Rx would be ready Saturday. Show up Monday, hasn't even ben started. Cardiac meds? Too bad. Mental health meds? So sorry. It's as though they don't realize the critical necessity of some meds. Three times, three strikes, they're out. I will cont to drive 8.5 miles out of my way to visit the Mae Anne location since our insurance required we use Walmart and that location has never been a problem for us. read more

Terrible terrible customer service. I've been calling for about 30 minutes now to see if I need to schedule an install for my $1000 set of tires I ordered through Walmart. No answer. They just let the phone ring and ring and ring. Maybe they are at lunch? Maybe, but then their message should reflect that instead of just letting the phone ring and ring. Customer Service Pro Tip: see that box on your counter with the little handle making all that noise? That's called a telephone. It works like this: - the little box rings and rings - you answer it by lifting the little handle - say thank you for calling Walmart how can I assist you? That's all there is to it. I'll send my invoice for corporate training later. read more

One thing I learned from this location? Don't ever order from the online to store pick up option. It is quite concerning that the people who work here are poorly trained and no people skills. We ordered an item online and drove out to this particular location to pick it up. We went to the site to store counter where there were 2 people working. They were both scrambling to assist one person. Apparently, they couldn't find her item. Instead of explaining to the situation to the customer, they stood around smiling and laughing about not being able to locate the item. The customer told me that she had been there for 45 minutes already. The employees kept mumbling about the item "not being picked" yet. Apparently, someone in the electronics department is supposed to venture out in the store, pick up the item, scan it, and bring it to the counter. So...call someone to go pick it up and bring it!!!!!!! HELLOOOOOO... After walking around in circles for what felt like forever, they asked the lady to wait and then assisted us. Well, we had the same issue. This time, they couldn't even find our order. I showed them the receipt and pick up time. *cricket cricket*. Nothing. There goes the mumbling with the "item hasn't been picked yet" talk. Blah. Finally, they called the manager to come by to help us. And then...a baby went missing in the store. So, the manager left until the situation was taken care of. Thank goodness, someone found the baby. What a nightmare. To try to alleviate things, we went out in the store, found our item, and brought it to the counter. Nope, they couldn't do anything. They had "to pick it first." WTF????????? Eventually, the manager told us that their systems were down and there couldn't be anything done at this time. She asked us to go ahead and buy our item at the register and ask for a refund from the website. How frustrating. Worst customer service experience EVER. read more

Some of the worst customer service I've experienced. These people could care less. Guy named "Alex" (or Alec) is the worst. Don't go here.

I just got back from my first visit to the brand new Walmart Supercenter here in town. Finally, the North Valleys have a Walmart! What's more, the North Valleys finally have a major shopping presence. The opening was this morning and it was a very festive occasion with a pretty decent turnout from the locals. The store is beautiful and the location around it is visually striking. There was an abundance of employees and suits on hand to welcome the shoppers and ask if any assistance was needed. The store is clean and organized, as is expected from a brand new store. The layout is a bit different from the other stores in town that I'm accustomed to shopping at. It's going to be a while before I become fully comfortable with it and know where to find the paper towels automatically. The grocery section is well stocked with the usual suspects however, I did notice that the coffee creamer selection was pretty limited compared to the other Walmarts in town. Nothing major but it definitely registered on my radar. It made me wonder what other selections might be limited. Time will tell when I do my first major grocery shopping trip there later this month. The employees seemed very friendly, of course, I'm sure a lot of that was due to it being opening day. But on the whole, I would say they were as excited as the shoppers. It made for a very fun atmosphere to shop in, though I did get a little tired of being asked how they could help me by about the 10th time. The food vendor this particular location is Subway sandwiches which was neither a foregone conclusion nor a surprise. We already have two Subways up here and two McDonald's so either vendor would have been rather superfluous. I wish they could have found a different vendor to work with, even though I know Walmart tends to default to Subway or McDonald's these days. Some variety would have been nice. It'd also be nice if they had some place to get a hot cup of coffee. I sure would have liked it this morning. Maybe Subway serves coffee, if so I didn't see any obvious signs to that effect. The biggest mark against this location is the utter lack of self-checkout lanes. There are NONE to be found. Each side of the store has some "speedy" checkout lines (none of which were at all speedy when it came time to check out, by the way), but the lace of self-checkout is a major problem. That disappointed me more than anything else. There's some room for improvement here, to be sure, but I think on the whole it's a great store. The parking lot is laid out thoughtfully and is easy to navigate, the store looks great inside and out and the experience is rather pleasant. I'm sure my review will change as time goes on but I wanted to get this out there! read more

Walmart Supercenter - Grocery Near Me - Reno, Nevada

Came to this place to grab some groceries, as I was walking in one of the staff stops me and tells me that I need a mask... That fine and all but this dumb idiot had his mask half way down exposing his nose while 2 other staffs behind him weren't wearing mask. I simply walked passed him and told him that if their staffs aren't wearing mask then I don't have too. This dumb idiot had the nerves to get upset with me while telling me "but they work here"... I had nothing else to say at this point and just laughed at him and walked away. read more

It's Walmart. But I like this one better than other Walmarts in the area so I thought I would give it better than 1 star. Seriously, everyone knows the problem with going to Walmart and that's really not going to change. But can't beat those prices. If you go in there expecting this to be anything better than Walmart then you will be sorely disappointed. Have low expectations and you'll be able to squeeze a two star experience out of this place. read more

Walmart Supercenter - Good deal on apples.... Lol. Looks more like Water-melon to me - Grocery Near Me - Reno, Nevada

I generally give this store a 5 star review but it has become so inconvenient and unprofessional that I'm sitting here at 1 in the morning infuriated by my experiences. This is the third time I purchase items for pick up and they are received in horrible condition. Any customer expects a product to be unbroken or untampered with. The fact that I have reached out about this situation to customer service multiple times and received dismissive responses is highly unprofessional. As a business, your employees need to be ensuring the integrity and quality of products that they are displaying and handing out to customers. Blaming your customers for the condition they received their products is blatantly delusional. I had placed a purchase today. Keep in mind that I have psoriasis and need special moisturizers because my skin is highly sensitive and can burn if I use anything bad. The product I purchase is for pickup and is in a locked case that can only be accessed by employees. Unless you guys are letting customers sample these locked products I'm going to assume your employees are using products before handing them out to customers for pickup. The lack of integrity in this situation could've caused me to have a medical flare up if I didn't notice the broken seal from the container and 2 finger marks smeared across my cream. Please do better, have your employees do better, have your customer service do better, ensure better in every aspect of your business overall. I would rate this store a 0 star if I could solely because there seems to be a lack of quality in your choice of employment and services. read more

Walmart's are nice for convenience, but this Walmart's bathroom was so dirty that I made a YELP so that I could let others know. I'm usually not like this and mind my own business, but the "if this restroom needs service flip this switch" light was on and that restroom needed three stitches for how bad it was. 1 out of 4 stalls was unavailable 2 out of 4 were completely trashed with the contents of the toilet and paper products everywhere and the handicap stall was fine. There was toilet paper and paper towels all over the floor. Honestly a shocking experience. read more

Always see enough staff there but since they're typically busy chit-chatting and not checking the only options are self check or check out at the pharmacy. And thats Exactly whats happening. I can't count how many times I have waited behind a shopper with a cart full of stuff in the pharmacy line that was Not picking up any medication. I don't mind if customers are paying for a few items when they pick up their prescriptions but using it as a check-out stand only is ridiculous. They really need to open up their regular check-out stands. The last time I was there only self- check was open, although plenty of employees were just hanging out. read more

Close to my house and one of the "ok" Wal-mart stores in Reno. Really what can I say about Wal-mart that you don't already know. Wal-mart is just Wal-mat...... Update..... I always save my returns for Walmart so I can a few at once. Some hits on doing returns here.... 1. if you buy on line make sure you have the return print out from the ONLINE BUY with you. (Even then it takes TWO people to figure out how to do the return) 2 If you have anything that doesn't have a receipt do them all at once. You can only have 3 no receipts in 6 mos....... 3. I you have a receipt ( Like I did ) for something that was over 90 days, return it as a NO receipt. Because even though I had a receipt they would not return the items. ( extra garden seeds. So I told her to return it as a NO receipt.... Yeah that threw her for a LOOP........ FYI: I use to work for Wal-Mart (16 yrs ) and walked away when the company changed and was not for their employee's anymore! That was over 6 years ago. So these are just some inside info. UPDATED: 8-18-2014 I tried Walmarts new SAVING CATCHER and it does work...... GET THE APP :) read more

Walmart Supercenter - Sent me to jewelry!!!!!! - Grocery Near Me - Reno, Nevada

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This Walmart can have its issues sometimes. Long wait to check out etc. BUT I bought a hatchimal for my niece as a birthday gift which she got tonight. She went straight home from her party and started working in hatching it. It was the one that had twins. A very devastating experience for an 8 year old. One of the twins born died. Walmart allowed for her to exchange it for a new one. I do appreciate them allowing this as i know Walmart isn't responsible for a toy doing that but for them to exchange for a new one was awesome!! Her new one hatched. Both came out singing and dancing. Thank you Walmart for making a very sad girl happy again. read more

Disclaimer: If my review offends you, I don't care. Went here in search of a USB to iPad doc and found one in electronics. There was no label stating the price. There was no one in electronics to scan this thing to tell me so I went in search of the scanner on the post to find out how much it was. I saw a sign in the distance and went toward it and when I got there, no scanner. Just an empty post. So, I figured maybe they removed it for some reason. Went looking for another scanner. Saw another sign and again no scanner. So I decided that I would go to self check-out and scan it there due to the thirty or so registers where one was opened and twelve people were waiting would not be worth it. I scanned the item and it was over-priced. I handed it to the individual with the yellow vest standing nearby and said, "this is too expensive, I don't want it". When she gave me a dirty look I said, "I wouldn't have brought it up here if I was able to scan it but there's no scanners at the signs that say 'scan here'". She pulls out her phone and says, "it's called a cell phone". I said "I'm not uploading an app for Walmart to check prices in the store" she says, every one else has". A guy standing nearby says, "I won't do the app". I said "well there's two of us I guess". She says "well he works here". They proceed to argue about whether or not associates will have to "upload the app" to be able to click in. Keep sucking Walmart, what choice do we sheep have, right?! read more

My favorite super Walmart open 24 hours a day everything there is made fresh great service

Last week, upon arrival, I noticed Walmart employees outside the store along with shopping carts aligned as channel markers guiding customers into one entrance of the store with floor markers instructing customers ro stay 6 ft apart. Although few customers, as well as employees, were wearing masks, It seemed everyone was at least being cautious. This week, with more Covid-19 cases and deaths in Washoe County being reported, I approached Walmart to find business as usual... both entrances open, more employees wearing masks, but few customers, crowded aisles with people and some cashiers and other employees NOT wearing masks. I felt the need to get out of that Petrie dish fast! I was FURIOUS that Walmart, instead of tightening restrictions loosened them!!! I complained to an employee who told me the employees were "checked out" before starting work. Whatever that means. I know they didn't get a Covid-19 test, so what BS has given Walmart CEOs the assurance that their employees and customers are now SAFE? I'm shopping elsewhere where the store actually cares about safety instead of greed. read more

The manager of this store isn't qualified to run a hot dog stand. I literally have nothing but negatives when it comes to this store.

Trying to buy pet food here is almost impossible! The products are never stocked and to get what you want, you have to search all over the store for an associate...only to have them tell you the food is coming soon. Do yourself a favor and order your animal food through Chewy.com. I have gone to this store for other things only to come out empty handed or told another store across town might have it. I would suggest going anywhere else to buy your goods, even if it may be a little higher in price...but at least they might have it in stock! read more

This review is for their deli. Seriously how hard is your job. When a customer asks for cracked pepper turkey breast you give that to them not the sun dried tomato which they are allergic to but then label it as cracked pepper. Why to do your job. And these people seriously want to make more an hour. Learn to do your job first because seriously your job is not that hard especially when there is no line of customers and you only have to help one customer. read more

Horrible customer service and refuse to ask anybody to come help! Ive been sitting in electronics waiting for about 20 minutes and this lady is refusing to call for help and shes got a line full of people and three four people have already left due to the weight read more

Wally world... It is what it is... Ridiculous customers, service, pricing and well yeah everything. I came here hoping to get some ammo that we were told they received that morning. Unfortunately, they were sold out by the time that we arrived. :\ The service from the staff here was pretty lacking and unhelpful. When queried about what was available, they didn't know, and didnt ofer to look it up. In addition to that they were pretty unwilling to help me find when the things I was looking for would be in. Seriously way to engender brand distaste. I also walked past the Christmas clearance stuff, and it was highly disorganized. It was very unenjoyable to see what they had strewn about haphazardly. It also reminded me why I am usually very unimpressed with anything to do with this store. I kringe at the thought of going here to shop for the most part and nothing that happened here has made me consider rethinking that. read more

I don't usually go to Walmart shopping because of past experiences but at this hour of the night it was my only option and the experience was great the assistant manager was working the cashier very professional and friendly read more

Really had a great selection for a lot of fun Burning Man clothing and necessities!Been going there to stock up for several years before the festival and really liked the incredible selection of bike lights, clothing, batteries and beer! read more

This Walmart is horrible! They never have their shelves stocked and I've bought a bag of chicken there in 2017 and when I got home, cooked it, my family and I felt sick we ended up getting food poisoning and yes I cooked it extra long even. I thought what the....so I pulled the bag out from the trash and sure enough it was from the chicken, it expired on: 01/28/2014!!!! I was so mad I took the bag and receipt to the store and explained how sick we got from their expired chicken and they didn't even care, no refund, nothing. The pharmacy isn't much better, people forgetting medications, shorting your medication amount, standing around talking while there's a line waiting to get called up, drive through hardly ever works. They need a total redo with their employees and they need to stock their shelves!!!!! read more

This is not my first time here, but it might be my last. I don't have a problem with the actual shopping. Today it was how the cashier handled the check out process. I have a debit/credit card. This means I can use the card as a credit card or use anywhere that only takes a debit card. The cashier rang everything up per usual but the trouble came when I tried to use my card. There was no option for the credit. I asked if I needed to press the yellow or red button to cancel the debit. She looked at me like I had three heads. She tried running the card through again and still told me she couldn't do credit. She asked another person, her supervisor I think, and she told me that because my card says debit on it, I can't use it as a credit card even though it also says Visa. She tried arguing that I should only be able to use it as a debit. I have been coming to this location for a few years, never having this issue. The supervisor took my cart away before I could pull out cash. She had the cashier void the entire purchase. Not pleased with how this situation was handled at all! read more

shout out to Gabriel and Jose work in the door at the pharmacy end of Walmart. I am handicapped my son asked them if they could find a scooter for me and they were too busy standing there with their thumbs up their asses to do anything for me very appreciative!! read more

You know, it's closer to where I live, but I don't like shopping here, the stocking staff can be completely rude and assholes, so it's a bad idea to shop at night, but daytime brings out some of the weirdos as well. You'd be better off shopping at the Raley's right down the street. read more

First off, I gave two stars instead of one, because the people at the Wal*mart store were very helpful and did their best to resolve ridiculous errors in orders placed online. I thank them for helping resolve these issues. I ordered window coverings: 2 inch Richfield blinds from Wal*mart online. The trouble began when I I refused delivery of two of the several blinds I ordered because they were the wrong color and because they also had someone else's name in another state on a 2nd,separate shipping label. I never received credit for the returned and incorrect items. Never. So I've been injured "voicemail hell". I checked online for my order details. I could not determine which blinds Wal*mart thought it had delivered because I ordered two different widths, and nothing in the online confirmation indicated the width of the blinds, the model number, or any other information. This included the lack of an invoice number, which the Walmart online people asked for when I called to correct Walmart's error. I spent my career with databases and gathering information and reporting that information to customers. It confounds me that Wal*mart, one of the largest corporations in the world, has not bothered to present to their customers basic order information required by their own online customer service Representatives to resolve problems in order fulfillment, viz., product descriptions, or invoice numbers on their order Details page. I finally resolved the issue with the help of the wonderful folks at yhe UPS Store in Sparks on Baring Boulevard who had the information I needed to provide to Wal*mart's own customer service Representatives. I estimate I spent between four and six hours of frustration and over a week resolving this issue. All because Mall*Wart didn't bother to present any relevant information online. Mal*wart definitely deserves its nickname. :_/ read more

I have been getting delivery from this store for a couple years now and it was mostly correct most of the time but never completely what I asked for. I pay a fee every month for free delivery, and they have failed to deliver ANY of my order on 3 out of 4 last attempts. No one at the store will answer the phone for me or the customer service agents that I have spoke to about the issue. The store just sends me a text and or email that my order is delayed and that they will update me when they have a new time, but no one ever does. And they leave the hold on my bank account until I have to call and cancel my order and then it takes 7-10 business days to get my money back. I don't know what is going on at this store but I promise you I will never order from them again. No communication, no customer service, no business ethic. I have switched to instacart that is actually cheaper than the fee for Walmart's free delivery and they go to multiiple different grocery stores and so far I have received every item that I ordered. Highly reccommend instacart!!! read more

The first thing I can say is that I'm not a fan of Walmart. I think they treat their employees like crap, (Probably why you don't see the same ones when you shop there.) And they sell cheap crap from China, which is how they keep their prices down. That being said, yes, we shop at Walmart for a select few items, because they are so much cheaper than anywhere else, and I'm sad to admit that. I'd love to boycott Walmart just because, but we're on a budget like most people, and, so, here we are. We buy our cat food and cat sand here, because it's a bargain compared to other places. We also buy our Christmas wrap here, for the same reason. That's about all the shopping we do here, but that's more than enough for me. Why two stars? I've noticed that the people on the floor are fine, if you confront them, but they suffer from what my husband calls "the Raley's syndrome" (more on that later in another review). In other words, they'll ignore you completely unless you actually confront them with a question or problem. Then, they'll help you, other then that, you're on your own. I also agree with some of the other reviwers, that they lack training, they don't know about products, and they certainly lack customer service skills. Some of them act like they've just been shoved out on the floor without any training whatsoever. This location is new, so it hasn't had the time to become rundown and shoddy, but given time, I wonder what it will become. My only other complaint is that they only have two motorized scooters for the entore store, and that's not nearly enough. My husband can't push me in my wheelchair and manage a shopping cart, too, so that's really a pain when they don't have a scooter available. I've seen other complaints about that, and they don't seem to be doing anything to alieveiate it. Shame on Walmart! read more

I went tonight to look for something in the automotive section. Nothing in that department is clearly marked. I walked the aisles for over 20 minutes. No employees came by to help me. I waited in the tire installation counter for another 15 minutes. 3 employees walked through and ignored me. Finally one employee with a walkie-talkie came by and asked my what I wanted. He took another 5 minutes to retrieve another employee. I told the employee I had been waiting for 30 minutes to ask a question for a simple item I was looking for. None of these employees were very motivated to help. Perhaps their motivation would be improved if you paid them a living wage and all benefits they are entitled to from day one when they are hired. Management in this store appear particularly lazy. They don't check on the employees. So why should they do more work that the managers? Management does not appear to lead by example. Leadership is not there to make you look good. Leadership is there to make your subordinates better than you are. That should be the values of every organization. Apparently this billion dollar corporation has no values, no protocols or procedures. You can't explain this behavior away. I also expect no response from anyone as you all appear to be too lazy to do any real customer service. read more

Really disappointed that your pickup grocery department charged my card twice for 350 dollars and instead of helping me resolve the issue they tell me I have to go through corporate. Great customer service and way to be accountable to your customers. read more

We tried to buy a significant amount of groceries today and the clerks refused to help us us our ebt card. The card is old and does not scan well. All other walmarts in 4 states were able to manually enter the card numbers and this walmart refused to even try. We paid for the groceries as we did not have time to shop elsewhere with money that is for other bills.The staff were rude and not at all helpful. We will not be shopping at this walmart ever again. read more

I'm going to have to give this one a four star. Even though it's the same at every other Walmart there is something different, a few of their prices. For example, I found and item $15 less at this location then every other location. Yes most of there items are the same price as others but it's the holiday items that give discounts. I guess It depends on when you go! As far as the staff, they all seem nice and welcoming. They ask if people need help and try to make it as convenient as possible. The facility is clean and I have not yet seen debris all over the ground. As I have said in other reviews at other Walmart's, they all have pretty much the same items. Some maybe different like clothing materials or occasionally prices. I have found this location to be very good when it comes to prices and new items in stock as far as clothing! read more

Worst Walmart in town! Automotive department is so slow! If you are in a hurry do not go here! And don't stand in front of the bay door and watch them work on your car they will call the rude store manager and try to escort you off the property. They do not care if they lose customers! And if your looking for something, Good luck trying to find someone that works there to help you! They see you and try to avoid you. The managers are so mean to their clerks they won't even let them go to the bathroom! Do not work here! And if you can avoid it, Do not shop here or have your vehicle worked on here! read more

Had a pick up ordered scheduled for 6:00-7:00 and wasn't given notice until after the pick up time that the order wasn't going to be available. Then after being told to reschedule and pick up the order on Wednesday, an associate named Laura didn't tell us until we got there that the order was not there and canceled. Poor management. read more