I live in Buford GA all the stores around me are going to 80% self scan and bagging. This sucks! I did a two week shopping trip last week. Sunday at 11:00am. There was 2 lines open with a cashier/bagged person. I waited 63 minutes to check out. I know they are saying "well we make improvements to save the consumers money." CUSTOMER SERVICE SUCKS ALSO. read more

Went to Walmart in search of charcoal after securing a few food items. Asked 3 different associates where I could locate charcoal. Two of the three associates simply stated they have no idea. The third one said" try the other side of the store". Where is QT/Publix customer service? read more

Great customer service by denzel at the TV department. Self checkouts need to be updated. Btw. read more

Don't order here for pick up. Employees there are lazier than McDonald's. If you call and click 3 for pick up and a girl answers, just know she hates her life and don't wanna work. read more

It's a Walmart..I don't think there is more that can be said. Although, there clearance section near the garden area is abundant and consisted of products CT's you may actually want. This Walmart has a Subway inside as well. So plan to walk in smelling bread. On the Walmart scale of 1 to 2, this Walmart gets a 2. read more

Rude service. An employee lied to me where an Item is located and as I turned myself to other department, he was laughing at me and called me a stupid person. Also, it took me extra 10 minutes to find an item. read more

Walmart cashiers, thank you for your kind service but customers should not be told before checkout to "grab another buggy." There were no customers in line and cashier said I needed to get another buggy to assist her in loading the bags of groceries. I didn't understand until she told me the counter is too small to hold any items. I said could she please scan while I quickly run and grab a cart, she just stood behind her register and didn't bother to move. While getting the cart, I happen to also grab wet wipes as a pack of hamburger meat was dripping slightly and I had covered it using clear wraps that you store fruits and produce in. I asked if this store had a meat dept butcher as whomever wrapped the meat, it wasn't completely sealed. Cashier said no and she was in a hurry scanning that I heard an item beeped twice (I'm hearing impaired) and asked if she voided the item. She did but she rang it up AGAIN. I didn't catch the second charge until I got home and see on my receipt that I paid twice for the purchase. I noticed she had no name tag but she told me and spelled it for me when I asked. I was polite throughout and not any way upset however, it did bother me how times and attitude have changed since I worked as a Walmart employee. Walmart store manager, when I worked at Walmart as greeter and cashier, I NEVER made my customers do the work. Your cashiers are paid to provide customers proper customer service. We are using our time and gas to go to your store and at the end of checkout we are tired of walking miles in your store to buy essentials. If you don't want to be there, don't work there. Now I remember why I don't shop at the Suwanee Satellite Blvd. store. read more

After waiting 30 minutes for someone to finally show up at jewelry, they say they no longer adjust watches even if you buy there. #customernoservice. read more

Today when i went to walmart of course all the usual stuff happened. People in the middle of the aisle, lines to long blah blah. But one thing really stood out to me. I went to the self check out and the cashier came up to me and do you want to make a donation to some fund. Not we are taking donations if you are interested. She said if you have cash. I said i dont have cash. She said i can suspend this transation and take u to my drawer and give you cash back. Ewww i guess there was some reward if you get the most people to donate. But i did not like the way this lady came up to and was pushy. And she did the same thing to everyone. I did not like that at all. read more

The poor associates are trying their best to get pick-up orders to cars, but it shouldn't take over an hour.... a 'ready for pickup' notification is sent.... it shouldn't be an hour once getting there.... I'm mean, it's ready. The reason is, the store only has one associate assigned to pickup orders.... we were even told that some employees (I swear we were told it was the supervisor) left for a break and never came back. NEVER CAME BACK?!? Don't even get me started on the 1800 number and the rude people there (who I called because no one was coming at pickup) and how they told me that my order was cancelled (they had gotten ahold of the store).... and that I would have to go inside and shop for the items (NOT GOING INSIDE! #COVID19).... however... here comes the poor pickup employee, WITH MY ORDER.... WHICH WAS CANCELLED. He had no idea what I was talking about. It was clearly not canceled. This store used to have it together.... even during the pandemic.... but something has changed in management and it HAS NOT changed for the better. read more

I'm keeping this one short and sweet. I was harassed by a worker, calling me fat and ugly and told me my nose looked shriveled!

I had a great experience at Suwanee Walmart last week. I ordered frames for my son's football team through walmart.com and needed to receive them in time for the game that night. When I arrived at Walmart, my box had arrived, but wouldn't be ready for pick up til later in the day. Fortunately, Justin walked over, told me he saw the pallet of items that had just been delivered, and would personally look for my box. It took him just 20 minutes, and he had the biggest smile on his face. So did I! I want to say Thank You to Justin for his excellent customer service, and going above and beyond to me happy. read more

Aaliyah was a blessing! It was 10:30 pm on a Thurs evening. Raining like crazy outside. No lines open for checkout. I had a cart full of items. She gave me great customer service because she offered to help me checkout at the front counter in the scan and go line. I swear if I had cash, I would have offered her a tip because she had a great attitude, and she was willing to help. She saved me a whole lot of time. read more

Best Walmart I have ever visited. Employees were easy to spot because they were wearing bright T-shirts with the Walmart symbol on them. There were plenty of them scattered around and every one I asked a question knew the answer and responded politely. The cashier anticipated my need for separate receipts based on how I laid my items on the counter. I would drive past 3 Walmarts to shop at this location again! read more

This is quite honestly the worst Walmart I have ever been to in my life and I live right down the damn street from it they never have lanes open to check out tonight we had 40 people in two lines at least and only two lines open it was ridiculous the other night I had one of their workers cuss at me she was one of the two people have to register as tonight after I had talked to the manager about it this morning she said that was unacceptable and they would probably be terminated this place never has anything anyone wants necessities are ever in stock aside from its quite ridiculous they should fire the entire staff read more

Kaneisha in electronics was very helpful with assisting me with deciding the perfect gift for a family member. Kudos to walmart.

This used to be one of the best Wal-mart stores in the area, not any more. This place is awful!!! 1. They refuse to hire people to check you out and make you stand in long long lines just to be able to give them money. It is crazy. This is not a one time issue or a holiday issue, this is a problem that has been on going ever since they put in self check out. 2. They have wal-mart employees running all over the store, getting in way of shoppers. They won't hire cashiers but will hire people to collect items for those who are too lazy to come into the store. 3. Wal-mart is unwilling to provide some one to speak with about your experience. I waited in line at customer service for 15 min, only one person ahead of me, and never did get anyone to speak with me. WALMART DOES NOT CARE ABOUT THEIR CUSTOMERS!!!! I have been a big fan of Walmart over the years and have always shopped their weekly. From now on, I will pay a premium to shop elsewhere and will avoid Walmart if at all possible. read more

This place is a joke. I called and asked for tire & lube department and got put on hold for over 3 minutes to dead air. I wasn't even sure if the call was connected any more so I called bank and same thing. I guess you get what you pay for. read more

I'm giving this Walmart a not-so-good review. I have been shopping here for over a year primarily because I moved to Suwanee April 2015. I've never seen a retail store out of so many products week after week! Their inventory is bleak compared to any other Walmart I've shopped at. Customer service is decent, but anywhere else in the store it seems impossible to find an associate for any kind of help or direction. Probably needs new management! read more

What a rude man at the cash register today. Asked if I was going to get gift receipts w gift card purchases and he said in a very rude tone " you're supposed to tell us before you make the purchase now I have to void these out and ring them again". I was surprised that it was up to the customer to request the receipts. I've never had to at any other store where I purchased gift cards. Woman behind me in line said" not the best personality". The cashier could have used a different tone of voice. read more

what ever you do, don't use the dental service in the new clinic. they messed up my insurance info., my appointment, what they quoted on the website for pricing was different then i had to pay. the day of my last visit, they were running late, then when i got to the back they numbed my gums and told me they would be back in 3 to 5 min minutes later and they would only be able to do half of the work that i had scheduled because they were behind. i walked out 20+ minutes later after not seeing anyone. they called me 2 hours later to see if they could fix things, but immediately put me on hold for 10+ minutes. read more

I went to get a few things at the Suwanee Walmart, only one being a grocery item. Being new to this store, I asked three different employees the location of various items. Each time I got a intelligent answer and appropriate help. And at the end of the shopping visit I got checked out quickly! I walked out of the store with a smile! I don't know if I have ever done that coming out a Walmart before. I have had my share of terrible service at many Walmarts. I believe this was my best Walmart experience ever. So much so I submitted a positive review to the Walmart website. For me it very much is worth driving the 2 extra miles to shop at the Suwanee Walmart. read more

Phone rang for 5 minutes and when I was transfer ed to the tire department it rang for five minutes. I finally gave up. Poor customer service!!!!!! read more

This location's human resource department sucks ass! All I wanted to do was check on an application I've submitted. I couldn't get anyone on the phone. Worst part the Hr department close at 1:00 p.m, the worser part is no one is there to service between open and 1:00 p.m. Word of advise. If you're put on hold, don't hold your breath, just go to the store yourself. You'll save yourself a lot of time. read more

Just went in there at 11:30pm to find they closed all self checkouts and only have two registers open with twenty people in each line and about fifteen employees walking around aimlessly doing absolutely nothing but socializing with each other. Unreal how unorganized and lazy they are it's pathetic in their part and frustrating for a shopper like myself who is getting five items to fix their equipment. Worst Walmart I've ever been to. read more

I have been a customer of this Walmart for over 20 years.... it has been going downhill and now I'm just ready to go elsewhere after all this time. A lot of the things I use to buy there they don't have any more and if you ask anyone who works there, they are clueless. They don't have the one per day Fish Oil capsules, the Cozy Shack flan, Fantastic spray cleaner, potatoes O'Brien..... all these until not too long ago I bought there...and the section where the milk is is awful..... you need to look carefully at the date because I've seen outdated milk several times.... and usually I have to get someone to go in the back to get the 1% milk I need..... otherwise, I have to leave without it.... I'm not sure what they do in the back but it's not putting out fresh milk. read more

This review is for the grocery pick up that's new just in case someone was beating doing it. First someone called me and said they were running late even though I ordered 24 hours in advance, she said she'd call me when it's ready but she never called me. Then I waited over ten minutes for them to come out even though I checked in before leaving home, then I was missing two items and was still charged for them. I really think this was a corporate idea and the stores don't wanna do it they are already overwhelmed and busy So doing it half assed will make people not want to do it and maybe corporate will cancel it eventually, that's what I think. I won't be doing it again so if that's their plan it's working. read more

If I could give less than one star I would. Let me explain what happens when you get paid hourly but customers come last. Tonight June 5 I had the most amazing introduction to miss "Kay" who never works in electronics. I came in looking for a specific movie, walked up and down every isle in the movie section and was unable to find the movie I was looking for. I wave at Kay and she continues to put products back on the shelf instead of wanting to help a customer. I walk up to her and ask for assistance finding my movie. She says that's not her department, I ask if anyone can help and she says no one works in the movie department. Well, yesterday I was at the Walmart down the street and the associate was extremely helpful and looked they every movie isle to try to find the movie. I searched in on my phone and found the sku number and approached her again and asked if she would be able to find it that way, she told me that it wasn't her section or her job to work in the movie section and continued to put away other products. Thank you Kay, I will order it online and hopefully you will be the lucky one to search for it thru ever isle when I pick it up tomorrow. read more

We stopped to pick up some furniture we ordered online. Everyone was very pleasant and professional, especially the lady helping us (I think her name was Olga) and the young man who brought our stuff out to the car (don't recall his name unfortunately). Very helpful!! read more

Horrible customer service, no one answers the phones. After continuing to call I then get transferred 3 times and the person said she was just the operator I then asked for a manager. It took about 7 minutes before the manager came on the phone after I had already been on the phone over 20 minutes trying to speak to a human, I explained to the manager I ordered a table that was supposed to be in last Friday for a weekend party I was having and it did not come in, therefore I will not be coming to pick it up and would like a refund. She then said I had to come in for a refund to verify who I am. I told her you can simply ask me for information I gave on the paperwork, who was picking it up and my credit card number but she said no I would have to come in. Poor customer service! It's rare I ever shop there but needed the table and they had it coming in last Friday, but was delayed. Walmart needs better management, but I won't ever be ordering from them again. read more

I love coming to this Walmart. It is in a good location. Very close to my house and it's never as busy as other Walmart stores. Also I read a review that they have bad customer service at this specific location and I couldn't disagree more. I know some of the employees here and they are always eager to assist me with anything. I recommend!!! read more

Ran into Walmart for an ink cartridge real quick. I was gonna check out in the back but decided it would be faster to check out up front. What I got I wasn't expecting. I got suspect racial service, the lady in line in front of me was white and the cashier greeted her and asked if she found everything she needed then thanked her for shopping at Walmart. Then it was my turn she didn't speak to me until the end of the transaction and mumbled thank you as she put my cash back in my hand. I was still at the counter putting my cash in my wallet when she started ringing up the women behind me; that customer got a welcome to Walmart spill with a smile. I was insulted and spoke to the manager. I understand everyone needs to work some type of job to support themselves but how long will you stay employed if you are intolerant to other ethic groups. I despise that type of stupidity everyone is equal and color doesn't change that fact. I will no longer shop at that Walmart as long as they allow people like that to be customer facing. read more