Everyone I interacted with today was friendly. Kathy is a gem and I enjoyed her helping me choose a…read morepair of new frames.

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

I had gotten a metal shaving in my eye at work. And i was freaking out that I was gonna have to…read morespend thousands of dollars because I didn't have any insurance. I also couldn't find any eye doctor in my area that would take me last second this place was right down the road from my work so I gave it a shot and they immediately took me in and had me taken care of within an hour and did not break the bank. I would highly recommend them do not understand all the negative reviews they were very kind and attentive and would recommend again

If I could give this place negative stars I would. DO NOT…read morewaste your time with this location. They messed up my contact order 3 times, did not factor in my insurance allowance for contacts, tried to collect bogus payment 9 months after my initial appointment AND cancelled my annual exam because I didn't confirm it-even though they never called or texted to confirm. Do yourself a favor and just poke yourself in the eye with a sharp stick. You'll have better luck than dealing with this office and their incompetent staff.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

I was able to make my first appointment online on a Sunday evening for that following Monday…read moremorning. They are very thorough and had me in and out in no time. The optical experience was also great since I'm new to glasses. She asked a few questions and pointed me in the right direction as far as frame options. They called and texted when my glasses were ready, and picking them up was smooth. I'm thankful for their friendly staff and a great experience. They are for sure my new eye care spot!

I have been driving from Denton to Plano for 10+ years for the eye doctor. This year I decided to…read moretry a new (closer) location. Three minutes from work... scheduling was super easy and I didn't have to take a day off just to have an appointment. All staff was friendly and knowledgeable. Picked up my contact lens order TODAY, less than a week after order. I loved this experience and I will be back next year.

Was told since I had a no show on my file, 2 years ago, I would have to make a same day appointment…read moreand only could get in if there was a cancel. Ridiculous. Went elsewhere.

Friendly staff and nice waiting rooms. Great optical service…read more I saw Dr. Sbenaty. She is very friendly and explained everything so I could understand. Very good bedside manners. Going to have surgery on both eyes so we'll see how things go. I'll update after surgery.

Good doctors, awful office staff I am not going back. Their…read moreoffice is not well organized

4 days after my exam and still haven't received my prescription. I have requested on numerous…read moreoccasions. Avoid at all costs...

I don't usually post reviews unless I have an exceptional experience. But Denton Optometry takes…read morethe cake on customer service. I just wanted to say thank you to the team there for going above and beyond for someone who was not even a customer yet, we are now. There is a snowstorm coming in and my wife was in need of some help with her contacts. They not only resolved the problem but they truly went the extra mile for my wife. Thank you Denton Optometry, we are very thankful!

I've been a patient of Dr. Trusty for about 20 years, and I would never go anywhere else or trust…read moreanother with my eye health. He is one of the most personable and kindest humans I have ever had the pleasure of knowing, and I admire how he takes the time to do a "life check" and make sure I'm doing well each time I'm there. He cares immensely about his patients and everyone on staff is so friendly and sweet. Even though I now live in California, I always return to see Dr. Trusty for my annual appointment! Side note: The murals of Denton in each waiting room are awesome, and the overall ambiance is comfortable and cozy.

I've been coming here for years. Dr. Middleton is very personable and knowledgeable. I went in for…read morecontacts (which is my first time having them) and he was able to answer all my questions. The staff was very patient with me when trying to teach me how to properly insert my contacts. Devante was very helpful in explaining my insurance and pricing.

I visited this place for an eye exam about 4 months ago. I so tried to explain to this doctor (the…read moretall skinny one, as he describes himself, I think James, but he seems to not want to clearly identify who he is) that no matter what the test results are, my glasses have ended up being too strong and I've had to bring them back the last 2 times I've gotten glasses. He had no UNDERSTANDING, but used the professional lingo on me, such as, "I think you'll find this prescription just right...etc." I walked out with the prescription, dissatisfied because I already knew it would be too strong. I decided to return before even wasting my time going and getting glasses. Though he said he was not upset, he was upset and gave me a hard time before changing the prescription to what my old prescription was. Only he didn't change it exactly but altered one of the numbers. I went and got glasses but one eye was stronger and gave me headaches. It just caused me all kinds of trouble and now I've wasted $300 for this exam plus 2 pairs of glasses that bother my eyes. Sure would have been nice to have someone that cared, and who had discernment to help me get an accurate exam. I forgive him.

Took my aunt in to see the doctor back in June 2013. Just got a yelp account so I'm writing this…read morereview so others know what they are in for. Got a lady doctor. Don't recall her name but it started with a G. The ladies at the front desk were very rude. The doctor was rude too. She rushed the exam and got us in and out quick even though no one else was in the place. Very unfriendly. Waiting room was a mess. Magazines on the floor. The ladies at the front desk were just sitting there ignoring it. Not going back.

I've visited twice, once to purchase and once because I needed around repair. BOTH times have been…read moreINCREDIBLE! The people at this location are helpful and friendly! I truest them to not only take care of me but my family as well. Thank you!!!!!!

Please don't visit this particular location, because they will try to double bill you and the…read moreinsurance company. Fact:!- On 03.2025, I visited this location for an eye exam for glasses and contacts lenses, keep in mind I have 2 vision care plans with Eyemed and vision works is within my network for both insurance providers. I paid $79 for the office visit( target uses eyemed and its free- go to target less than 5 minutes away) and $335 for a years supply of contact lenses & Xtra protection for my glasses, the clerk said they accepted both of my insurance plans. (I had already called eyemed and confirmed prior to my visit). Even with using 2 providers I still paid over $400 out of pocket. ( I was ok, because my normal out of pocket is around $285). But what I'm not ok with, NOW 3 months later I get a bill for $160 for my contacts lenses, keep in mind the total cost of my contacts was originally $286 (printed on the paid receipt), they told me my out of pocket cost was $86 in which I paid on 03.25, now they are trying to bill me the $160 even after they billed the insurance company. I confirmed with the insurance provider $200 was paid through my plan coverage. I than called VW, needless to say the customer service agent was lost and couldn't explain why I received the bill. I tried to explain the numbers didn't add up. (Total cost for contact lenses $286: insurance paid $200, I paid $86 =$286). The call was useless so I just hung up and called the insurance company. Eyemed had me submit a claim for possible insurance fraud and they are now investigating the issue. If you don't want to go through the headache of being scammed, just avoid this place including the optometrist office all together. Just go to Target down the street they use eyemed as well.