Kathy and Total Eyecare and Eyewear Gallery staff in Cross Roads have beenboth professional and…read morecourteous during the 4 years that I have been visiting them. Exams are quick and specific to meet my needs. The vast array of modern and stylish eyeglass frames from famous designers have allowed me to select the exact frame that fit my face. I have recommended Total Eyecare to friends who value eye frame consultants that help a client pick the eyewear that is best for their lifestyle.

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

I had gotten a metal shaving in my eye at work. And i was freaking out that I was gonna have to…read morespend thousands of dollars because I didn't have any insurance. I also couldn't find any eye doctor in my area that would take me last second this place was right down the road from my work so I gave it a shot and they immediately took me in and had me taken care of within an hour and did not break the bank. I would highly recommend them do not understand all the negative reviews they were very kind and attentive and would recommend again

If I could give this place negative stars I would. DO NOT…read morewaste your time with this location. They messed up my contact order 3 times, did not factor in my insurance allowance for contacts, tried to collect bogus payment 9 months after my initial appointment AND cancelled my annual exam because I didn't confirm it-even though they never called or texted to confirm. Do yourself a favor and just poke yourself in the eye with a sharp stick. You'll have better luck than dealing with this office and their incompetent staff.

I cannot recommend this place enough! Dr Jackie Sugianto is amazing, and the entire staff is…read moreincredibly helpful and friendly, from the staff at the front desk to those helping you get price estimates and payments a the end. I will be sad to leave this place due to a move, but recommend it to anyone looking for quality care, reasonable pricing, and lots of appt availability! My only wish is that they took Care Credit or did payment plans, but this doesn't take away from the rating, just something to be aware of.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

Based on excellent reviews, I made my 1st appointment @ Little Elm Eye Care. Very impressed. I was…read moreable to fill out all the new patient forms on line, was seen withing 5 min, full exam. All the Staff were professional and courteous. All questions were answered, never felt rushed. Highly recommended.

I have been driving from Denton to Plano for 10+ years for the eye doctor. This year I decided to…read moretry a new (closer) location. Three minutes from work... scheduling was super easy and I didn't have to take a day off just to have an appointment. All staff was friendly and knowledgeable. Picked up my contact lens order TODAY, less than a week after order. I loved this experience and I will be back next year.

Good doctors, awful office staff I am not going back. Their…read moreoffice is not well organized

Friendly staff and nice waiting rooms. Great optical service…read more I saw Dr. Sbenaty. She is very friendly and explained everything so I could understand. Very good bedside manners. Going to have surgery on both eyes so we'll see how things go. I'll update after surgery.

4 days after my exam and still haven't received my prescription. I have requested on numerous…read moreoccasions. Avoid at all costs...

I don't usually post reviews unless I have an exceptional experience. But Denton Optometry takes…read morethe cake on customer service. I just wanted to say thank you to the team there for going above and beyond for someone who was not even a customer yet, we are now. There is a snowstorm coming in and my wife was in need of some help with her contacts. They not only resolved the problem but they truly went the extra mile for my wife. Thank you Denton Optometry, we are very thankful!

I've been coming here for years. Dr. Middleton is very personable and knowledgeable. I went in for…read morecontacts (which is my first time having them) and he was able to answer all my questions. The staff was very patient with me when trying to teach me how to properly insert my contacts. Devante was very helpful in explaining my insurance and pricing.

Been a customer for 15 years. Wrong prescription several times over the years, but still went…read morethere. Needed to reorder contacts, but could not get a call back after I had left 3 messages. I am going to find out if someone else wants my business because they obviously don't at Total Eye Care.

I visited this place for an eye exam about 4 months ago. I so tried to explain to this doctor (the…read moretall skinny one, as he describes himself, I think James, but he seems to not want to clearly identify who he is) that no matter what the test results are, my glasses have ended up being too strong and I've had to bring them back the last 2 times I've gotten glasses. He had no UNDERSTANDING, but used the professional lingo on me, such as, "I think you'll find this prescription just right...etc." I walked out with the prescription, dissatisfied because I already knew it would be too strong. I decided to return before even wasting my time going and getting glasses. Though he said he was not upset, he was upset and gave me a hard time before changing the prescription to what my old prescription was. Only he didn't change it exactly but altered one of the numbers. I went and got glasses but one eye was stronger and gave me headaches. It just caused me all kinds of trouble and now I've wasted $300 for this exam plus 2 pairs of glasses that bother my eyes. Sure would have been nice to have someone that cared, and who had discernment to help me get an accurate exam. I forgive him.

Took my aunt in to see the doctor back in June 2013. Just got a yelp account so I'm writing this…read morereview so others know what they are in for. Got a lady doctor. Don't recall her name but it started with a G. The ladies at the front desk were very rude. The doctor was rude too. She rushed the exam and got us in and out quick even though no one else was in the place. Very unfriendly. Waiting room was a mess. Magazines on the floor. The ladies at the front desk were just sitting there ignoring it. Not going back.

I've visited twice, once to purchase and once because I needed around repair. BOTH times have been…read moreINCREDIBLE! The people at this location are helpful and friendly! I truest them to not only take care of me but my family as well. Thank you!!!!!!

Visionworks is a pretty good company, they have very convenient policies about your satisfaction…read morewith a pair of glasses and can easily fix issues with prescriptions or replace frames that end up being a poor fit within 100 days. They have comparable prices and usually run specials if you are purchasing more than one pair. I also appreciate the variety of locations with a joint system, making it very convenient to use multiple locations towards the same goal. That's why I've used them the last several years. However, the staff is what makes a location desirable to me, and 16 months ago I was settling for this location, not choosing it. That all changed when I stopped by last month and saw an entirely different staff from my last visit. In fact, the staff partially comprised of some of the superstars from the Highland Village location, including the current manager. I think the change occurred about 3 months ago. I was thrilled to see Brooke, easily my favorite Visionworks employee, and everything has run so smoothly from our consultation to communication updates to the pickup! Everything was so seamless and convenient and since we live in Denton, it's a relief to have an excellent location locally! I'm always impressed with Brooke, she is so personable and remembers previous interactions and just makes you feel so welcome. She is incredibly thorough too, which is so appreciated when you are continually in a time crunch and can't afford to do things twice. We came in looking to make a current pair of my husband's glasses into prescription sunglasses. He wanted transition lenses for those long road trips that span the entire day and had no interest in switching back and forth. Brooke did a fantastic job going over options and making us aware of extra benefits we didn't know we could use. She got us a great deal and my husband was able to hold onto his current glasses for a backup pair without any additional cost. My husband is really impressed with his new sunglasses! The transition capability goes way darker than we hoped for, which comes in handy on those painfully sunny days. It's been several weeks and I sometimes catch him holding them out the window to see how fast they change, lol. Thank God for their text system! I was out of town dealing with a family emergency and completely forgot we had even ordered these. You do get emails during the process, assuring you things are going well, but the text occurs only when your order is ready for pickup, allowing you to easily arrange your plans. The entire process took less than 2 weeks. I can't say enough good things about this location or the excellent staff. Highly recommend!