So it was the middle of April and around 10:00 in the morning I get a call from the school…read moresecretary telling me that my daughter Emma scratched her eye. In the background I hear my daughter whimpering and complaining that her eye hurts. The secretary tells me that my daughter has been in pain for a few minutes and she asked me what she wanted me to do or recommend. So I told her that I would rush over and take my daughter to the doctor to get checked out. So I get in my car and I rushed over to take care of my daughter. When I get to my daughter's school, I ask my daughter what happened and she explains that she scratched her eye with some loose leaf worksheets that she was working on. So I rush over to Edinburg Vision Center which was only one block away and when I parked I started looking around like crazy inside my car for my wallet. After a few minutes of looking around I gave up and just walked in to the building (I was not about to waste time and prolong my daughter's pain by rushing home and then rushing back to the doctor's office). I walk in. I stepped up to the receptionist and I explained the situation with my daughter. She was clearly moved my daughter's pain and suffering and tried to have me rushed through. She handed me the usual forms to fill out for new patients and I went to sit down. I felt bad for the lady asking me for my information, because I showed up with nothing. No ID, no insurance card, nothing. I could almost feel her frustration and her fear that I was some hopeless case with no money or insurance, but I asked her for the form she was filling out and I was able to fill in all the information she needed because I knew it all by heart (prior military and law enforcement experience required me to provide a lot of information on demand). From the time that I arrived and the time I was called in could not have been more than 20 minutes. Techs walked my daughter in to an examination room and they get on to doing their thing. The doctor then walks in and she immediately gets to work. She gets out some tool that allowed her to check my daughter's eyes and with the aid of some UV light she quickly found the scratch that was irritating her eye. The doctor explained what she found and even let me see what she was seeing. She wheels over to her desk and pulls out a small bottle with some disinfecting solution, and then - very cleverly - uses a contact lens as a type of bandage over the scratched cornea. The doctor gives me some quick and easy instructions on how to care for the injury overnight and to come back the next day. I walk out and take my daughter home to recover. I was in and out in 40 minutes. We go home and I do my best to take care of my daughter's eyes. She's only 7 and she has her whole life ahead of her so she's going to need her eyes for a very, long, long time. I come back the next day and the same doctor examines my daughter's eyes. Using the same tool to examine my daughter's eyes she shows me how my daughter's eye healed up well. The scratch was gone and my daughter was happy. I was so glad that my daughter was better.

they need to work on operational scheduling. extremely long wait times…read moreinefficient practices.

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Kind and attentive. They were able to answer insurance questions without missing a beat. The…read moreglasses came in less than a week. Adjustments were done in the store quickly. I am coming back for sunglasses.

I needed to get night vision glasses which used to be displayed near the Vision Center, but no…read morelonger. I called the Vision Center inside the Walmart on Trenton and McColl and spoke to Kenia. Kenia was able to find what I was looking for in another department. She texted me a photo of the glasses to see if I was still interested and offered to hold them until I got there. My oh my! I realize she wasn't very busy, but she also didn't have to do it since these glasses were in another department not under her care. I'm very grateful for Kenia's assistance and she deserves a good review for her efforts. To her supervisor, Kudos to you for your employee Kenia is an example of going above and beyond her job expectations.

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more

My husband and I went as walk ins and were so pleased with how quick and accommodating the staff…read moreand doctor were. The visit was quick and effective. Highly recommend! And Roque next door at Crystal Clear Optical was so passionate, knowledge, and helpful. Very grateful for the level of care we experienced.

A wonderful place to get glasses. Fast and efficient…read moreoptician Fair selection of frames and excellent help in getting the glasses you need.

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

It's my third time I make an appointment and when I go they say that in that same day they…read morecanceled my appointment. I didn't even received a message. I don't recommend the one in Weslaco.

Unprofessional and untrustworthy. They do not care about you, your safety or health. The staff…read morediscriminates against customers and treats them rudely. On top of that their products are cheap and unreliable.