Dr. Trinh was very short with me when I asked several questions. She was very off putting annoyed…read moreand almost defensive at the questions I asked. This is my eyes my healthcare and I know my family eyecare health history so I had concerns. Not only that but the prescription was wrong. But she was so rude. I didn't even wanna go back to her. I should've called and got a different doctor to have a recheck. When I did ask her about possibility of a recheck, she was very harsh and annoyed with me. I will not go back to see her My fault but I've been living with glasses that have not quite the correct distance prescription so they're no good for when watching TV no matter where I placed the frame on my face up and down my nose to try to adjust

Hubby needed new glasses so off to LensCrafters we went. Rachel was extremely helpful, she listened…read more& answered all our questions. She made helpful recommendations in sunglass frames, hubby's first time actually buying prescription Oakley sunglasses not just regular progressive/photo grey glasses. We did run into an issue when it came time to pay, the computer was having issues & was unable to accept the credit card payment. The manager (I think his name was John) tried to assist but the issue was unresolved. We left with reassurance that we would not be overcharged & that everything would be ok. The next morning the manager called to inform us the order had not gone completely through so we told him we'd check with the credit card company & get back with them. After a couple of calls everything was finally sorted out & taken care of. And through all the issues hubby received both new pairs of glasses in less than a week! Thank you Rachel, John & the entire LensCrafters team on making this an excellent experience!

Came to this location for my yearly eye exam after moving from Tucson last year. The staff was very…read morehelpful, and Kelsey was very knowledgeable during the initial part of my visit. The doctor was also very nice, checked in frequently throughout the exam to make sure I didn't have any questions, and got through the appointment quickly. I will definitely return to this location. It was great!

I was reached out to by the district manger for this location and of course I was at work and I…read morereturned her call 4x this week and the person who I spoke with at this location said they were going to pass along as she was busy with a client. This is the worst kind of customer service and the worst kind of respect for customers or patients!

After being in Arizona for a few years, my vision provider was not working for me. I checked for…read morenetwork providers in the area and opted for Dr Cline, who was located in Sears at the Metro Mall. The mall was closing do eventually Dr Cline ended up in with Eyeglass World. From day one, the service was great and still is. Dr Cline now works part time, but it is business as usual as service is still incredibly good. From 2008 until now, I have stayed with this office since then. A testament to how well they handle their business.

I actually don't write a lot of reviews for businesses that aren't restaurants but I couldn't help…read moremyself with this store. I came to get a new exam for glasses and contacts and then bought a couple pairs of glasses afterwards. From the initial interaction with the receptionist, to the visit with the doctor and then following with the interactions with the store employees... Wow. I'm blown away by how the vibes were in here. Everyone who works here is soaring with happiness. It was hard not to notice how incredibly pleasant they all were, to each other, and to their customers. You can tell that these people really love what they're doing and to come to work everyday. I can't tell you how incredibly important that is to the success and longevity of all businesses. I'm so impressed that I likely will never go anywhere else again. Thanks

As someone who doesn't really leave reviews, I just have to today. I'm new to adulting on my own,…read moreDorothy, one of the employees, helped me step-by-step through everything. She was kind and incredibly attentive & honestly a breath of fresh air after a long week. I typically struggle with trying to find frames and can have a bit of anxiety with appointments and she helped me so much. Seriously, she is incredible and made my day- I'm so thankful she was there to happily help me through everything!

Never ordering from these people again. I had ordered contacts OVER A MONTH AGO and they say they…read moredon't have it and tried to argue that I didn't purchase any. Complete bullshit. I'll come in for eye exam, and leave with my prescription on paper and get my lenses somewhere else.

I have been going to see Dr. Reyes for several years and just now after being so tired of not…read moreseeing well even with my glasses on, I decided to see a different doctor. I found out that my prescription had been wrong since I started going there. Last year during my eye exam I mentioned to her that I couldn't see well with my right eye and her response was, "that's the best I can do." I then realized that I needed to see a different doctor. The prescription on my right eye changed a whole point. I am only writing this because I don't want this to happen to anyone else. I trusted her and thought that she was doing her job right and that I had some other eye problem. It is very sad and disappointing to know that she does not really care for the well being of her patients!

Said they would take eye emergencies online. I called and the front desk girl told me they don't…read moreand do not have openings.

FINAL UPDATE: 1213/2021 My vision is better than it has been in 20+ years. Aside from learning…read morehow to be patient again while quality control checks are in place, I am 110% satisfied. You will wait for your products. It is a small office, but the QUALITY outweighs these fly-by-night places who might not get it right "in an hour". I brought in my own Dior Frames. Even doing the math with 40% off lenses with complete pair... I came out ahead. Dior frames aren't cheap. 10/30 was almost $1k for contacts and 2 different Rx lenses. I brought in existing Dior Frames. Clerk said that they "did not pass quality inspection." This was after I called her, btw... Contacts were in and waiting. I think I will request my frames back, gather my Rx scripts and walk a block to LensCrafters. I NEED MY GLASSES FOR MY WORK. UPDATE: I kept my cool on the phone. Yesterday I got a text message that my glasses were in at least one pair for distance vision I was able to pick up along with my contacts and I understand that my close-up glasses will be in tomorrow. Goldman Sachs probably will have no issue cancelling the excessive cost of LENSES ffs. Hopefully by 12/3 I can just take the contacts that were $$$ and get a FedEx tracking number for my frames. (Because I will sue for my 2 pairs of Dior frames.) Dr. Tang is 5 Stars. I wish there was a separate section altogether. I will be happy to follow her to another practice that is better aligned with her quality and expertise.

Went in for an eye exam. The place was clean and well…read moreorganized, the Halloween decor was just right, not over the top but not lazy. The two ladies working the front side were polite, the one who did the prelim exam was kind and efficient. The Doctor had some great, fancy tech for eye exams I hadn't seen in other places like Walmart when I've gotten exams there, so that was neat. He was also professional and efficient. He answered my silly question about eye floats kindly, thoroughly, but easy to understand.

I started going to this facility this year and I will never go anywhere else. The Dr was Very…read morethorough and helpful and the staff was amazing. The Dr answered all my questions and concerns and I didn't feel rushed.

Dr. Parot was recommended to us by a neighbor. I am so grateful to this neighbor for his…read morerecommendation for I found Dr. Parot and his staff amazing. I would have rated everyone in this office a 20 if allowed. when you go to this office, you find an awesome front desk staff, an excellent and through medical professional in the exam room in Dr Parot and his team and an amazing duo in proscription team( Mike and Kerry). Thank you all. Mo H

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

Came in to get glasses straightened due to being stepped on. Hannah and Lilah worked to straighten…read morethem at no charge. I also was able to make a next day appointment. Definitely will be making the Bell Nationwide my new home for glasses, contacts, etc.Thank you so much for your help. I have seen Dr. Koop since 2009 at the Lake Pleasant office. Something has changed there, I've had to reschedule my appointment 4x-under new management or not engaged front office staff. Not sure.

I'm sorry that I even need to make this but I've been a pretty loyal customer for quite a while…read more I'd say, since I was about 14? 15 years old? Anyway. I'm 30 now. I felt that I've been pretty tolerable. Other locations? Great. This specific location has terrible customer service and makes me DREAD working with them. There is this one specific receptionist that goes by the name of "charisma". I called to make an annual exam and truthfully, it was a hurdle on its own taking to someone who was clearly having a bad day. On top of that, she made it absolutely abysmal to even confirm my identity of all things. The manager made everything right and she was fantastic but why do I need to pass through a vile gate to get to the kind lady? This is NOT the first time I've spoken to her but it will be the last. Also, I needed a basic eye exam to refresh my prescription. Basic eye exams are 60$ and this is what I've always gone with. I was now told that "they have always been 130$". I will not be going back by any means. Thanks for the other 10 years though. ‍ smfh.