We are on an RV trip and my glasses broke. After multiple hassles which I will describe below I…read morecalled Belk Eye Clinic and tried to schedule an eye appointment. The person said there were no appointments available that day but when I explained the situation she said to bring the glasses in they would figure out a way to fix them. I went in and sure enough they fixed the glasses (that I was sure were unfixable ). Not only that but they recommended a store to go to to pick up some things. The folks there were friendly and unbelievably helpful. Now the hassles part of the story I needed glasses in the next day because we were heading out to our next destination that was in Texas in the middle of nowhere. I called the "one hour" glasses place and they couldn't use my current lenses to make new glasses (state law) and I needed to get a prescription. I called my existing Opthamologist (his practice was recently bought out by a mega ophthalmologist company) and after multiple hassles and false starts they sent the prescription. I then called the "one hour" place and they said they couldn't use the prescription since it was over a year old (state law - who knew Mississippi the home of small government had so many laws). That is when I called Belk and they made everything good.

The first time I went it was great. Last year, I got my glasses and the bifocal was so low I…read morecouldn't see over my cheeks. They supposedly reordered my lenses; I realized later that the woman from the back office never even asked my name. I called after about 3 weeks, talked to someone and she put me on hold. Never came back, after about 10 mins. hung up on me. I called back and talked to Bryan and my glasses couldn't be found. Bryan said he would call me back. He did not. I called the next day and was told they contacted the lab and they were backed up. They supposedly remade my lenses and would let me know when they came in. After about a week I was told to come get my glasses and turns out, they never even sent the lenses off at all. These are the same glasses, bifocal in the same place and I can't even use them at all. My part $250 down the drain.

I live in Wiggins, MS. My optometrist tried to send me as an emergency glaucoma patient, with an…read moreIOP of 60 to Hattiesburg, they refused. Dr. Benefield kept his clinic and staff open until he had done what was necessary!! I am sure there have been patient's appointments that have been delayed because of ongoing issues with my eye. He is a superb Doctor and as happenstance would have it he is a genius‼‼

Dr. Benefield has treated me for nine plus years. I am diabetic, and he keeps close watch for…read morechanges in my vision and my retina. I had cataract surgery on both eyes about 2 years ago with no complications and wonderful results. Recently the right eye seemed a bit cloudy. He brought me in yesterday for a laser treatment to remove the growth of cells over my artificial lense. Again, the results are excellent. I woke up with clear vision in the operative eye, and there is no residual pain or discomfort. This procedure was subject to a deductible of several hundred dollars from Humana, plus a fixed fee for the surgery center itself. I feel that my outstanding vision at age 73 is well worth the fee. Dr. Benefield and his staff have always been very courteous and helpful over the years. There have been one or two appointment glitches, but those are only minor inconveniences which also happen in other medical practices. I highly recommend this office after nearly 10 years and I'm thankful to have this quality of service here on the Gulf Coast.

I went here to get my new glasses prescription because it had received such high praise on Yelp and…read moreI can see why. The staff are very efficient and kind. They are doing all they can to make this place safe during the pandemic. I felt completely at ease my entire visit. The eye doctor was very knowledgeable and kind. She answered all of my questions and gave me copies of my prescription so I could order glasses online. I really enjoyed my experience here and would recommend it to anyone looking for an eye doctor in the area.

once i got an appt i was seen immediately, the tech was polite. The staff was courteous.read more

Dr Gilich is hands down a thorough and caring expert in her craft. We've had experience at other…read morepractices, not by choice but more out of bad timing. We are so so happy to have been able to have gotten back in this year and will not allow timing to keep us from coming back. For us, there may as well not be another optometrist on the coast. We won't go to another one...ever. Unless of course she tells us to, because she knows what's best for our eye care. Here office staff is efficient, professional and impressively organized.

I've always had great service here and appreciate Dr Gilich's knowledge and personal attention…read more Pleasant environment and professional staff. I would rate five stars, but for the longer wait time at my last two visits.

AVOID AVOID AVOID Dr Chris Raines Vision Care Center…read more "MRS Chris Raines" The "Dr's Wife" AKA "Office Manager" This was an unreal NIGHTMARE and it happened to me. I am a returning client who has NEVER had any trouble with ANY of my healthcare providers EVER. Just read my Yelp reviews. Almost 5 years of happy Yelping and well Mississippi may be a bit slow in picking up Yelp I know a handful of people (if not more) will read this, repeat to a friend or family member thinking of taking on this facility for their vision needs and keep on shopping. I had an appointment yesterday at 3:30, arrived at about 3:10 after planning on shopping for frames before my appt. The office was busy and if was about 20 minutes before I was informed I was not on the schedule. I knew I was supposed to the there and had a reminder call on my phone and copied it into my notepad on my phone. No biggie- the young girl in the back said she could work me in pretty soon so I was totally alright with that. My next appt. comes and goes and a different girl comes over and asks girl #1 why I was still there. Apparently I was put in for a later appt. 2 days later on Wednesday, more waiting while they change it again. Im still fine with everything, just get me in today. Okay so here is what happened. I had a printout of my benefits ( HIGH Option w/ premium frames ) , had already went over what I wanted AND I had a copy of my coverage on my phone that I had a screen shot of from that morning. I am an informed consumer and ALWAYS call my insurance to go over what I have as far as coverage. Heres what I pick- Frames $149 My coverage $130 I'm responsible for $19 and receive an additional 20% off High index lenses $55 out-of pocket not covered. Everything else I choose was 100% covered. Thats going to run around $70 No problem Get my appt. done, everything goes great. I did not see my regular provider Dr Raines but saw a young female Dr who was great. When its time to pay is when it gets crazy. I here her say that will be $170, $179 whatever it was I was like "what are talking about? Why so much?" Oh well the taxes are almost $40 and you pay full retail on everything now. Okay well thats new I guess insurance does not pay taxes anymore. Okay, no big deal- Have to pay our taxes right. So what else? "Oh the retinal pictures are not covered" (I think thats what the pictures were called ) That's an extra $40 Did I not go over EVERYTHING in the begining? Wait wait wait. I NEVER asked for OPTIONAL "pictures" and then it all came back to me. The same office less then one year ago did all the same tests but asked if I wanted the optional pictures as they are not covered by insurance. No I decline. End of story last year. Dr Raines said it was fine to decline, used the old fashioned hand held gadget and looked at my eyes and boom all done. Now heres where it gets unreal. I tell the original 1st girl that I am not paying for a pirture I didn't ask for, had no idea wasn't covered and that I didn't appreciate not being given the option this year. ( How am I supposed to know what they are doing in those machines you put your chin in? ) A women then comes out with my paper file and sits in fron of me and starts out so nasty I was in disbelief.. I told her I didn't ask for a $40 picture, told her we went over all the charges earlier and thats when this insane women lost it. I told her last year Dr Raines and staff gave me the option and he ended up doing it the old way and said I didn't have to do it. HOLY COW This lady then says "WELL I'M THE DRS WIFE AND HE WOULD NEVER SAY THAT!" and I say "Well he did" I then tell her to look at my old records to show last year and she refuses to look. She is almost screaming the entire time and says pay up or get out with nothing. She actually yells at me twice to go to Walmart if I do not like it. "You pay or you leave with nothing" GO TO WALMART Lets not forget I have an insurance claim that is going to pay around $750 and I have the out of pocket fee as well. Is she serious? Get out and go to Walmart? I get up and she goes to the front dest and I again ask her to give me a copy of my exam from last year and she refuses. Heres the worst part Office STILL full of customers She IS yelling at this point and says "MY DR HAD TO GO TO SCHOOL FOR EIGHT YEARS TO BECOME A DR AND THAT MACHINE COST $8000 AND YOU THINK YOU CAN COME INTO MY OFFICE AND NOT PAY ME???!!!!! Excuse me Mrs Dr's wife but I have a University Degree as a Registered Nurse and I"m going back for my Masters this year so don't yell at me about the cost of school. She literaly slams her fists on the counter and yells at me to get out. Office full of customers........ Me who doesn't rattle very easily is in tears at this point- So upset and shocked I can't talk. I leave. I call my insurance. I have the payment blocked. I have to go somewhere else. NOT A PROBLEM SCREW YOU MRS CHRIS RAINES, the DR'S WIFE LOL. You are a disgrace to your husbands business

Dr Raines Is legit I have read the negative reviews and it blows my mind cuz I have never had…read moreanything but a great experience so all I will say is don't take our words for it go see him and make your own decisions

Great place and employees cool glasses I got them fast and they are rat bans prescription glasses.read more

Love the customer service and everyone is so friendly and professional! This is my new vision…read morespecialist!

Great glasses prescription which had to be revised from another doctors prescription…read more I could then see perfect perfectly!

Super fast...was in and out in about 30 min for my initial appointment. Dr Ford was very niceread more

From the owner: Dr. Fields specializes in Low Vision. He travels throughout the state of Mississippi and other…read moreoutlying states.

I called here recently to see if they had Zeiss tinted lens samples. The woman who answered said…read morethey did, and informed me that the Dr. alone fitted the glasses and only he could answer questions about the products and pricing. She took my VSP insurance information. Then I found out that the Dr. is actually their salesman! You MUST have a doctor's appointment for him to sell you your eyeglasses! I have worn glasses for over 50 years and been to dozens of opticians and NEVER had to PAY to have glasses fitted! (Not an eye exam.). Talk about running up the bill! BEWARE! Beware! BEWARE!

From the owner: Eye Exams, Glasses, Contact Lensesread more