Horrible! Horrible! Been calling about my glasses for almost a month! They just gave the same…read moreexcuses! It was still in the lab, it arrived but we need to assemble it! And now, they told me it was still in the lab. DO NOT COME HERE! You will regret it! For those who are reading this, call your insurance, request a refund, and file a consumer complaint about their inconsistency.

The manager at this location was very unprofessional and rude. After waiting almost a month for my…read moreglasses, she treated me as if I were asking for something for free. Now I understand why there are so many negative reviews. On my part, I will never return to this optical store. Poinciana store

I've seen both doctors Blick and Wallace and have had wonderful support and service from both of…read morethem and from the staff at Envision. The glasses selection trends to upscale and a bit more expensive, not surprising for the area, but the exam and checkout process are efficient, beautifully clean and tech-forward, and friendly.

Excellent exam and great service from the staff in selecting and ordering glasses and contacts.read more

I wish I could give a 0!! The absolute worst service you could ever experience from a set of human…read morebeings in your life! You will be ignored internationally! Don't worry about your other plans because they will make sure that you sit there ALL DAY and blame everything on the speed of the doctor. Don't you dare expect them to assist you with the frames! Courtesy? Never! Respect? Never! Professionalism? No way you stepped foot into that establishment for that? Diversity? Non-existent!! If your glasses did arrive just know that they have been there for at least a week before you called to verify after they tell you that they would reach out to you! They will not greet you! Just horrible! The manager is Hispanic and so is the rest of the office I never seen any other race there so if you're not Hispanic expect to be treated like trash!!!! Very racist and prejudice!

Great staff, great selection and great prices! Would highly recommend them. Glasses were ready in…read moreabout a week

Wow. Amazing service. The staff is like being around…read morefamily, but not too casual. They're very professional. Rosa was patient and caring. The selection of frames was not terrific, absolutely zero high end frames here. But you can just use your prescription online to get what you want.

The service was great, staff is very friendly and professional. Victoria was great, she had great…read morerecommendations about the glasses and contacts that I was looking for. The exam was fast, and easy, the office was clean.

Dr. Sam runs the show at Premier Vision. Which is full service with friendly, professional and…read morehelpful staff. They do comprehensive eyeglass and contact lense exams and they have a great selection of frames and Eyewear. Plenty of parking and a texting service with questions answered during and after hours. Waiting area in back is for start of appointment and between exams. We ordered contact lenses, sunglasses and everyday glasses. Ready in about two weeks. Very satisfied.

Starting with Dr. Sam, Xiomara, Destiny and Mr.Tan they form an impressive team where my mother and…read moremyself( Luis Ramos) we were provided an excellent service. I really recommend this place if you are looking for excellent guest services and professionalism.

Zaira helped me today, I badly bent a pair of sunnies ( the metal attachment with the screw ) and I…read morehad no hope of getting them fixed again, but Zaira proved me wrong!! She was very careful to not break them and fixed them in 5 minutes!! Not to mention she was very kind, highly recommend coming here if you need anything :)

Just got progressive glasses here and they were great! James was very helpful and friendly! Got my…read moreglasses faster and cheaper than using my insurance somewhere else! Will definitively go back!

Had an amazing experience, they take their time with you and talk you through the whole process…read more 10/10 recommend .

I am so thrilled that I found Innovation Eye Care and Dr. Hanley! We met at a local event and she…read morehad a great down to earth vibe. I have had a hard time finding the right office for me, and this is it! The office is fun, quirky, unique and clean. The glasses offerings are small producers and artists - like nothing you can get elsewhere. I was so tired of paying obscene amounts of money way for something like everyone else has. Now, I can show my personality and receive lots of compliments! Dr. Hanley took ample time with me, and I even came in for further adjustments to perfect my prescription. We solved the mystery of why I was having such a hard time with lights (even with an astigmatism correction). She is so kind, calm and patient. This is the personalized and concierge experience I was looking for. Everything is personalized - from the time to walk in the door to when you leave. From the music to little special perks when you pick up your glasses and everything in between, including a relaxation room! They have thought of everything. You are their priority and never rushed out the door. You feel like a family friend. It's truly a gem of a place! Note - there is road construction right now, so it's a bit challenging to get out onto Boggy Creek. Try to avoid busy times or you may not be able to get back onto Boggy Creek towards Narcoossee very easily.

Attitude Body language, be more professional. America's best absolutely NOT!!! Kaylee was very…read moredismissive she needs more customer service training. Luis was amazing he was very professional and he took care of me, very pleasant young man, he will go very far with his customer service.

Zero stars. This was the worst experience I've ever had at America's Best. After 30 minutes of…read morewaiting, no one acknowledged me or offered any help. When I finally interacted with the front desk, the woman was extremely rude and unprofessional. It was clear she did not care whether I understood what I was looking for or not. To make matters worse, when I went to pick up my glasses, I was given a completely different frame than the one I originally selected. When I pointed out the mistake, they clearly did not care and made no effort to fix it. There is no professionalism, no customer service, and no accountability at this location. I absolutely do not recommend this place to anyone.

Front desk ladies are rude and inattentive (scrolling their phone) but they have always been that…read moreway. Not being called back for your appointment after 25 minutes waiting and not being updated or checked on in anyway is unacceptable. It's too bad, because the doctors are actually very nice and knowledgeable, as are the people who help you select and fit your glasses.

The lady at the front desk was an immediate turn off and I never went back! Very rude. Doc was…read morekind, but you have to get past the front to feel you're treated kindly.

5 star good old-fashioned customer service from the time 1st walked in the door & booked my appt,…read moresaw the doctor, had my exam -- to picking up my glasses - I FELT LIKE A VALUED CUSTOMER. TY - TY Odalys had such patience with my selection process -- and the store manager, Austin, must be doing something right, because all of the staff work so well together and appear to be pretty happy at doing theit work. I like seeing this and I will definitely refer more people to this location!!!! GREAT JOB AMERICA'S BEST!

Terrible customer service , they have me on speaker phone i could not hear her and they hang up on…read moreme i called 3 more times and they did not want to tell me price of a eye exam or even if they take my insurance...all they kept saying the make an apt. And they can do somethi g if my insurance it not covered.... Don not recomend this place..