I am writing to express my disappointment with the customer service I received during my visit to…read moreThe Optical Center today. A couple of weeks ago, I visited your store and was assisted by Chelsea. That experience was outstanding. She took the time to carefully select several frames for me to try on, made recommendations based on fit, and provided the kind of attentive service every customer hopes to receive. There was also another friendly gentleman at the front desk who, at Chelsea's request, looked up my records from when Jeff Lees owned and managed The Optical Center. I mentioned to Chelsea that I had purchased several pairs of glasses from Jeff years ago when I lived in the Firestone area. I also explained that I now live in Highlands Ranch, over an hour away, and had driven all the way to Longmont because of the positive experiences I had previously enjoyed at your store. After narrowing my choices to a couple of frames, Chelsea told me she would contact me with the frame details and pricing. A few days later, Chelsea called me at work and asked whether I could come in that Friday. I explained that I couldn't make it that day but that I would come the following Saturday while the shop was open. When I arrived today, however, the experience was completely different. The moment I walked through the door, I was met with one of the coldest receptions I have ever received from a retailer. Chelsea's facial expression and tone were noticeably unwelcoming. Thinking perhaps she didn't recognize me, I greeted her and said, "Hi Chelsea, I'm XXX XXXXX, the gentleman you spoke with on the phone a few days ago who was interested in purchasing the frames you selected for me." Even after introducing myself, her demeanor did not change. Having driven over an hour to your store, I asked if I could use the restroom. Instead of allowing me to take a few steps through the small office area to the restroom--as I had done in the past when Jeff Lees owned the business--I was instructed to leave the optical center, walk all the way around through the hallway, and enter from another direction because the office area was "for staff only." While I understand businesses have policies, the interaction itself felt unnecessarily cold and unaccommodating. When I returned from the restroom, the interaction became even more uncomfortable. Without any greeting or welcoming attitude, I was asked, "What do you want? Do you want to see the glasses or what?" At that point, I was genuinely taken aback. I found myself wondering what had changed since my previous visit. I had come prepared to purchase one or possibly two pairs of glasses, but after being treated in such an unfriendly and dismissive manner, I simply said I would think about it and left. I work hard for my money, and I choose to spend it with businesses that appreciate their customers. There are many excellent optical shops much closer to my home that provide friendly, respectful service. Unfortunately, because of today's experience, The Optical Center has lost a loyal repeat customer. Please remove me from your email list, delete my phone number and contact information from your records, and do not contact me in the future. I wanted to share this feedback because the difference between my first visit and today's visit was so dramatic that I felt management should be aware of it. My hope is that no other customer has an experience similar to mine.

I've had great service from this practice for many years. First with Dr Whitmire and now with Dr…read moreBerger. They're very engaged and have very modern equipment, so I feel confident in their monitoring of any eye conditions. I don't have as much experience with the optical shop there, but they've also been pretty good.

If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a…read morehalf and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees.

'Can't wait to see if the customer service I had when making my appointment matches the medical…read moreservice! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do!

I had the best experience here! All the staff was very welcoming, patient, and helpful. Dr. Hamer…read morewas so friendly, funny, and made me feel comfortable around him immediately. I 100% recommend this clinic to anybody, and I especially recommend Dr. Hamer!

So when I first went in there 6 months ago they seemed to get me on fairly quickly however, the…read morepeople on the phone were rude then and I just ignore it because the experience in person wasn't horrible. However, every time I have called with very simple questions the people answering have been extremely rude and do not take customer service as a priority. I only ever wanted a quote on contacts (because they are expensive) however they provide me with so much sass it's unbelievable!

I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I can't remember where or how I first came across silhouette brand glasses frames, but I fell in…read morelove. While they offer a variety of styles, my favorites are the frameless with titanium sides. These are comfortable, diminutive, and stand up to accidents like sitting on them (they bend but do not break). They also are pricey. I had a pair a couple of years ago, and when my prescription changed, I decided to go to Costco and find some attractive frames for a good price. The problem is that these more traditional frames BOTHER me EVERY DAY. Plastic gathers sweat and grime at the nose. Metal is particularly rigid and more uncomfortable. I can see the edges of the frames in my view, which doesn't really impact my vision so much, but it makes the world less real. So, when I finally had the opportunity to get another new set of glasses with a new prescription, I went on the hunt for Silhouettes. It is not easy to find a place that deals with Silhouettes, but I knew that Aspen Eyewear sold them. As it is difficult to comparison shop eyeglasses, or even shop around, really, I noted the expected high price of a frame I liked at Aspen, enlisted the help of a knowledgeable assistant, and decided on a gorgeous frame. When we sat down to pull together the necessary additions--anti-glare, anti-scratch, transitions, etc., they put a quote in front of me. More than double the high cost of the frame! Yes, I did a double-take, my jaw dropped, I took a large GULP. I guess he could read my reaction, because the assistant asked if that price was OK, and if not, maybe we could consider dropping some of the add-ons. I asked him if there were any silhouettes on the clearance table, or if they ever go on sale, and the answer was "no". I know what I want, and this is apparently what it costs, so on we went with the purchase. After reading Aspen Eyewear's Yelp reviews, where many talk about their high cost, I started to wonder if it would have been worth my time to comparison shop the one other place nearby that I found that carries Silhouettes. But, you know what? This frame is an expensive frame. The lenses are definitely quality lenses, and I've been wearing the glasses now for two months, and I LOVE them. I got what I wanted, and I'm happy I did it. The people that helped me at Aspen Eyewear were very nice. They were knowledgable about the product(s) and how they fit different people, spent the time with me that was necessary, and no inappropriately long wait times. My only suggestion is that they provide a bit more detail with regard to glasses care when you pick up your purchase from them. I think there are some special instructions and care required for Silhouettes, which I kind of expected them to go through with me. Also, how do I get a lens completely shiny new clean? I have always struggled with this, and I found some Zeiss lens cleaners that I thought must be perfect, given that Zeiss is a prominent lens maker for premium products. Upon further research, it seems that they have alcohol in them which can damage the coatings I paid so much money for on these lenses. Also, I have no warranty information, although one associate mentioned to me in passing something about a 60-day lens replacement (I think). I have no documentation of this, and nothing is mentioned online, so if I damage my lenses in the first 60 days, due to ignorance, do I have the opportunity to try again? I don't know. Conclusion: Aspen Eyewear is not the budget eyeglass vendor, but they do offer a premium product with premium lines that are difficult to find elsewhere. If you want a premium eyeglasses product, Aspen Eyewear is worth a visit.

Thanks to Gavin for fixing my frames when I came in while in Boulder on business. I appreciate the…read moretime and effort!

I ordered and paid for a pair of glasses on July eighth. On July 15th I attempted to call the store…read moreto see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn't reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don't have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn't work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It's a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.

Dr. Siegel was very thorough and answered all my many questions. What a joy! I will definitely go…read moreback to her for my yearly eye exam. ~ mary

I was referred to Eye Care Center by Dr.Johnson at America's Best even after I told her of our…read moreexperiences with them. Read the multitude of One Star comments here. Eye Center had bad results on one of my wife's eyes, she decided to quit driving. Pretty bad considering they required payment in advance. Another strike? America's, in my opinion, may have run a "bait and switch" on me this visit. Is it a good idea to carry a video recording device at all times? Maybe we should. Should I go to Eye Center? I think I'll seek help from the other sources available. Three Negative Stars that is.

I will not spend any more time calling customer service/care. I will not spend anymore time…read morereporting your poor service. Fix yourself problem. You obviously don't seem to know what's going on in your store and putting the burden on me to give you more information is bad customer service! Uggh

Fast and friendly service!! Maddie was great and helped me with my glasses. Ill be back again for…read moremy yearly exam.

Both Dr. Rohr and Kennedy were amazing to work with. Prompt service, friendly staff and very…read moreprofessional.

My experience at Summit Vision Care was exceptional. Every single lady that I interacted with was…read moresuper kind and made it a very comfortable experience. My insurance doesn't cover this place but it is so worth it to spend the extra money to come here. I highly highly recommended coming here to get your eyes checked!

My husband and I are both patient here for the last couple of years. Dr. Eland is a very…read moreexperienced and kind optometrist, and his staff are also very nice. The lady that works at the front desk is extremely nice and accommodating when you have changes to your schedule or questions. Dr. Eland it's especially homework from me for not trying to push too hard towards the glasses/contacts that they sell as opposed to filling prescriptions elsewhere. This is not a thing I would've thought of except for the last optometrist I went to before Berthoud Vision was all about the upsell, and not so much about my actual vision. The office is also newer, and the location is quiet .

My driver's license is about to expire at the end of the month, and since I'm now over 80, the DMV…read morewants proof that my eyesight meets Colorado standards. The exam I had from an ophthalmologist in Aurora last year doesn't meet the "within six months" requirement; and, since I'm not fond of driving on I-25 (especially in the Denver area), I wanted to find someone closer to home. Long story short: I won't be driving to Aurora anymore. Dr. Pratt and his staff are amazing. Everyone is friendly, courteous, flexible, and professional. Dr. Pratt's "bedside manner" is particularly outstanding. He took time to ask questions; didn't rush the examination; and explained each procedure before starting it. He also gave me an option to "cut [him] off" if I was "bored or not interested." That didn't happen! When he showed me the images of the inside of my eyes and clearly explained the "why" of things, it was FASCINATING.

Super friendly office at Niwot Eyecare. When I moved to Boulder, my neighbor suggested this office…read morefor my care, as he was a patient of the previous owner Dr Rebecca. I have seen Dr. Chang, and been very happy with her services. It is only recently that I decided to change care providers. I appreciate Niwot's care up until now, they just aren't meeting my needs any longer.

I was involved in a bad car accident about 2 years ago. I was having serious issues with my vision…read morewhich in turn affects my balance. Dr. Chang was able to quickly diagnose my problems and had an immediate path to fixing those issues. She is very pleasant to work with and extremely knowledgeable in fixing me. Stefanie Ohrns has been working with me, weekly for the last year, in helping me get over my vision problems. She is very easy to work with, is very talented in how much to push and when to back off. She and Dr. Chang are both incredibly talented. If you have vision problems, don't hesitate to go. They have also perfectly fitted me with the right lenses that were exactly what I needed to fix my issues. Both have been amazing times ten.!! I so appreciate Niwot Eyecare and Vision Therapy for everything they have helped me improve. If there was a higher rating than 5 stars I'd use it!! Randy Cain