buyer beware they did an eye exam that lasted less than 10 minutes. Obviously it was the wrong…read moreprescription. They sold me two pairs of glasses with the wrong prescription when I tried them on in the store. It was worse than the ones I previously own, they said you'll get used to them and basically push me out. The door went to a different eye doctor the same day and verified. Yes they did give me the wrong prescription. they refused to give me my money back, saying it was their policy and said that give you another eye exam which who would have any trust in this establishment after they messed up. This place is more negligence than I haven't seen in my life. They don't care about their clients I should've known something was up the day. I got my eye exam. They literally didn't give me my eye prescription. I had to go back the and ask for it They just care about the money

I am learning how to admire the service from Pearle Vision. Every time I go there for help with my…read moreglasses, I am helped and cared for. I appreciate all the help that they have given me. Thanks guys...

I'm extremely disappointed with my recent experience here. My girlfriend's contact lens…read moreprescription was done incorrectly the first time, which required her to return the contacts and redo the exam. That alone was frustrating and time-consuming. After repeating the exam, they provided trial contacts again. The first time, we didn't realize the trial lenses were off, but this time everything appeared to be correct. However, when we called to place the new order, we were told we had to pay again -- even though we had already returned the incorrect contacts. They claimed they never received the returned contacts and refused to take any accountability. As a result, we were out several hundred dollars. This feels completely unfair and unprofessional. What makes this even more disappointing is that I've been a frequent customer and have recommended this office to friends. Unfortunately, after this experience, we will not be returning.

Not good if you are new to contacts. I paid for a contact lens fit and follow-up. They made me feel…read morelike I was bothering them when I told them my vision was blurry with some of the lenses. They were reluctant to give me replacement lenses when some of my trials had torn. And I was ultimately told that they could not keep giving me free trials. As if I am gaining anything by dealing with blurry vision and having to call them every week for a different lens. My last trial I was only given a single day of trial lenses and told that was all they would give me. Despite the fact they are professional and generally polite, the staff seems to be pretty insensitive to the clients' needs. A prescription is needed to try different brands of contacts, it is not like I can just buy any brand that I want. This place is fine for eye exams but keep in mind the goal is obviously for you to make an eyewear purchase, so do yourself a favor and don't go here. When the eye exam is over they could give a shit about if you can actually see or not. It also seemed like they were hyping up a certain manufacturer's brand of contacts being on sale, despite me telling them that they were extremely uncomfortable on my eye. I only go here because they are in-network with my eye insurance, but after this experience I will not be going back.

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Unfortunately they retired back in the summer of 2024. I have found another optometrist in Winthrop.read more

I needed a new eye doctor as my other retired. Called & had a rewarding experience at Parkway…read moreOptical - I saw Dr Cotter & she gave me a great exam - the receptionist is the nicest ! Glad I found this place - the only draw back here is parking - my suggestion - make the 1st appointment of the day - then they have a 2 car lot - there is metered parking on Broadway - thank you Dr Cotter for a wonderful experience 5 Star highly recommend

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I do not recommend this optometrist. I was a patient for 30 years. Never in that 30 years was Dr…read moreYoon on time. Figuring she was busy, I started scheduling the first appointment of the day. Nope. She was still at least 30 minutes late. This was to every single appointment in 30 years. Not once on time. And late by at least 30 minutes. But the absolute worst, almost unforgivable was she completely changed my eye prescription. After an exam, she stated and wrote that my left eye somehow went to having no vision problems. I have astigmatism in that eye. There is no way that could happen. I'm 56 years old. They filled my contacts with that prescription and when I put them in, I got really sick due to having basically nothing in my left eye. I still wanted to give dr yoon benefit of the doubt, I mean she is the doctor, so I tried to walk to my car to drive. Well, I was so dizzy I fell down on the cement. At that point, I knew I couldn't drive and I looked at my contact boxes and realized she had made a mistake. I walked to Banville wearing my old glasses, and they argued with me. They told me I was wrong. They literally acted like I was crazy. They finally decided to give me my contacts in my old script and expected me to pay for them. Then I had glasses made, thinking they would use my old prescription. Nope. Again. The left eye was basically just plain glass. I decided to go to another optometrist for a new eye exam. As I suspected, Dr Yoon somehow completely messed up my exam and Banville was pushing a fake, very incorrect eye prescription. I went to get my new glasses fixed from Banville because I figured they should replace the lens for free. They replaced it, but reluctantly. This was the craziest experience I've ever had. After 30 years of waiting for Dr Yoon to show up for every appointment, now I'm literally arguing over an incorrect prescription- not even a slight error- an error that could have killed me or another person if I had driven. They never even apologized. Instead they treated me like I was crazy. One good thing- I found a new optometrist that has brand new, state of the art equipment that actually works and gives customers the correct prescription. And he was on time!!

Everything went great, I got efficient care from the doctor and staff. I typically like to buy big…read moreframes and they had pretty decent selection that was within my insurance coverage. All around great experience.

I was a little embarrassed that I was on my last pair of contacts and have had trouble taking them…read moreout myself. When I made the appointment, I explained this to the young lady at the front desk, but I imagined it would all be forgotten by the time I showed up for the appointment. I was wrong. The same young lady was there and had prepared for my circumstances. Unfortunately, I don't know her name to give her a shout out - but she is an African-American woman likely in her 20s. The doctor took her time with me to answer questions and ensure a good fit for my contacts, including giving me a new pair right then. I have used Visionworks for years in various locations around the US, and have always been pleased with the service and value but this experience was exceptional. Thank you!

Excellent care. Dr. Damyanova is extremely patient and focused and knowledgeable. I felt like I was…read morein good hands. The staff was friendly, helpful and efficient. Highly recommend.

Dr. Damyanova is kind and patient and very knowledgeable. Some of her office staff on the other…read morehand, are often rude. This past weekend, I needed to get a copy of my prescription and I called several times from 9-11 am with no answer. Turns out the front desk staff had turned the ringer off because they were "too busy". Maybe they were, but at 11:15 when I walked in, the office was empty. I wonder how many customers were lost during those 2 hours...