Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Thank you to these sweet ladies for coming in clutch today. We are in town for my birthday and I…read moreforgot my contacts at home. The other places I called were not very nice or helpful but I was happy to hear a kind voice on the other side who was very quick to help. I was having a bit of a rough day so we actually got there a little bit after closing but they (Manager & Elisa) were waiting for us, Elisa was able to accommodate my needs and sympathize with my situation and get me some trial contacts which I'm so grateful for!! Thank you for making my birthday so much better and my day a little sweeter ladies!! If you are in town and need a place to go I'd highly recommend this spot aside from the kind people the inside is very clean and comfortable, amazing establishment!! Thank you!

Best practice around. The doctors here are friendly and thorough. Kathy the office administrator is…read moreso friendly and helpful--I've known her for decades now and she is always on top of things. Dr.Bridger discovered my narrow angle glaucoma and saved my vision in doing so. I got it treated and am fine now. There is an excellent selection of frames of all types and everyone seems happy in their work which is a sign of a well run business. Highly recommend this practice!!

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

This is the BEST place to get glasses ! Jim and Brian go above and beyond to make their customers'…read moreexperience the best it can possibly be! The glasses are beautiful , well made and relatively reasonably priced , and they make sure they fit perfectly . The BEST !!!!

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Pros: *Eye appointment was quick and straight forward. No…read morefrills. *Front desk staff was friendly on arrival. *Fairly easy to get an appointment. Cons: *No frills. Doctor is less than friendly, but does get the job done. *Its been a month since my appointment, and I'm still waiting for the sample lenses in my prescription so I can make sure they work before ordering my contacts. *I've called 5x about the above issue. Never get anyone on the phone, and I only get a return call if the Customer Service reps for Visionworks send them a message. This takes on average 30min a call to reach. Once I finally get these sample lenses, I will be looking elsewhere.

I just wanted to commend the service I just received. I bought frames on line and thought I could…read morejust pop them in myself. I was wrong. So I went the LensCrafters in Peabody and explained the situation and a man with a beard (I didn't get his name) took them and in 5 minutes gave them back at no charge. I just wanted to give recognition to a job well done. Thank you so much!

They are very rude when you call to see if glasses are in, they tell you glasses have been shipped…read morewill be here next day it's been 2 weeks still not even "SHIPPED" WORST LENSCRAFTERS NEVER AGAIN

I was on a job in MA and found out my license has expired. I have Blue cross from NY and assumed I…read morecould stop in anywhere and get a exam to renew my license. Was told go upstairs and see if they could take a walk in. When I got up stairs I was met by a Kevin who told me they had no appointments and with my insurance I would still have to pay almost $250 for a basic eye exam. He said my vision insurance was out of network and I explained I had blue cross from NY. I explained I was only here for the day and did not want to drive from MA to NY on a expired license and I just needed a quick exam to renew my license. A older gentleman was there for an appointment waiting and also chimed into help and it was becoming a nightmare. The short lady, She called blue cross to confirm my benefits and the out of network policy. She went above and beyond, had me worked up and while waiting for the doctor explained to blue cross on my behalf the predicament I put myself in and instead of paying $250 I would pay 30% of the exam fee for being out of network. By the time I was ready for the doctor, the doctor was already booked and unable to see me. I ended up leaving but I wanted to make sure she got recognized for going above and beyond to help me and still maintained conversation with other patients and multi tasked like a champ. Her energy, empathy and compassion should be noted. I genuinely appreciate everything she did to try and help me out! -MB

It makes me sad to leave this review because in I think everyone who works here is very kind and…read morewell meaning, but this was such an unusual and upsetting experience that I hope can be prevented and avoided in future. I flunked my first contact application appointment and I booked a second appointment for contacts at 3:30 hesitantly, explaining I wouldn't be able to arrive until 3:40. I was assured this would be fine. I arrived at 3:40 and went into the doctors' office around 4:10/4:20. I had practiced beforehand and was able to put the contacts in (hooray!). I had an unexpectedly really hard time getting the contacts out though. After trying for a while and asking for help, my doctor Amanda Gannon told me she "didn't know what to tell me" and that if I couldn't get them out by myself or with assistance that I would have to go to the ER and have them surgically removed and that MyEyeDoctor was closing in 10 minutes. She kept telling me that I had to get the contacts out and that they were closing until I started crying. She kindly told me she would wait until I could get them off and after the pressure was taken off, I was able to take out the contacts. She told me I had "gotten myself worked up" and that I would most likely be able to put contacts in at home. I was surprised to see that I left exactly at 5, which is when MyEyeDoctor closes. I can't imagine how hard these eye doctors are working and how much they want to get home, but this is one of those experiences in healthcare that will stick with me. I appreciate the doctor giving me some extra time, but I really feel like this whole thing could have been avoided with different scheduling or with my doctor easing up when she realized I was struggling with the contacts. I did wind up getting them out in time for closing, but I was really scared and upset. Lovely front of desk people, nurses, and doctors, and I've had very positive experiences with my glasses, so perhaps this was just a bad day.