Look, I know it seems like an odd place to find good customer service, but the opticians at this…read moreBJ's optical (I've seen Dale and I think the woman's name is Linette) are just outstanding. Every time I have even the slightest question or request they bend over backwards for me. Dale took my information and tried to track down a set of frames I was looking for, and checked for four days, calling me each day with an update. Linette spent the better part of an hour consulting me on which frames to get, catering her response to my needs and what I told her I was looking for. This included selling me a frame that was half the price of another, because she noted that durability was a concern for me, and the one I was considering probably wouldn't work out. They are really good about telling you if you should wait because of an upcoming sale or event, and every time I've gotten glasses from there they've promptly notified me when it came in. I really can't recommend these folks enough.

Great guy! The screws were broken on my frames and Wayne was able to repair it. I'll be coming back…read morefor business again!

Had a very good experience using Wayne for the very first time. He went above and beyond…read moreexpectations in setting up an appointment and completing 2 new pairs of glasses and replacing lenses in 2 others. I highly recommend Custom Eyes to anyone looking for new glasses or needs a repair.

It was time to go back to the eye, doctors..aahh sigh. The joys of getting older. This little…read moreeyeglasses doctor and shop is located in the shoprite at mid state mall in east brunswick 2 steps away from a dunkin. The doctor was pleasant and efficient. Didn't talk down to me. I had my prescription in minutes. I picked out my lenses by the helpful young kid named Danal(sp). His mom and him basically run the glasses portion of the shop. They are courteous and most helpful at helping you pick the right frames for your face. Within a week, I had my new glasses. They made sure they fit right and their were no problems. It's definitely a great place if you're in the market for new glasses and an eye exam. So you can get an eye exam,pick out your glasses, grab a dunkin' if that's your thing, and do your grocery shopping all in one swoop. They take most insurances and are cost effective. So if ya can't read this go to optical.

This is a follow-up to my review from 2018. Optical Image still gets 5-stars!!…read more Since our first visit 5 years ago, we've replaced/updated our glasses at least twice. Vesta continues to give us outstanding service. She takes the time and puts in the effort to make sure we are satisfied. When I was having trouble focusing on my computer screen with my progressive lenses Vesta suggested she make an "old school" bifocal so I could have a mid-range and reading lens. (side note: I worked form home during the pandemic so the focus on my screen was different from the office) She helped us found a simple frame that looked good and would work for the bifocals. They were perfect! And now, Vesta's son is working there, too, and he is just as easy and pleasant to work with. All we can say is "keep up the good work! we truly appreciate it!"

I strongly recommend looking elsewhere. I'm shocked by the number of positive reviews given how…read morepoor my experience was. Dr. Roth didn't answer any of my questions, and seemed to be following a checklist. He pushed the eye device into my face rather hard, hard enough where it hurt when it impacted my forehead. My eye pressure was high--something that should not have been overlooked--but Dr. Roth failed to even notice it. After I brought it up, he quickly dismissed it, saying he'd "take care of it" as he rushed me out. Take care of it when? That kind of neglect is unacceptable. I literally have to go to a different doctor to redo the exam because this guy was so incompetent. This is not to mention that I was initially told vision therapy would be covered by my insurance, and then told the first part would be $1400 not covered by any insurance. He wouldn't tell me the cost of the next part nor would he tell me what was involved. Please don't go here - you deserve better.

I took my ASD son here to get his eyes checked and I must say Dr. Viveros was absolutely AMAZING!…read moreShe was so patient and understanding. My son has a hard time sitting still for too long he was able to get up, move around, stim if he needed, he was given the time he needed to regulate himself so that he could continue his exam. She broke his exam up into multiple seasons so that he would be able to tolerate the exam and become familiar with her. It worked we were able to find out if he needed glasses. Her assistants are wonderful as well they were so patient and kind. I would definitely recommend this eye care center for everyone, especially those with special needs.

Worse service ever. Worse experience I've ever had. The Doctor who did the exam was good. But the…read moreso called owner is terrible with customer service been waiting for glasses over a month that I paid in full for. I don't even want the glasses. I needed for work they can keep them Merry Christmas!!!

Candice is amazing and had so many years of experience! She truly enjoys helping everyone she…read moreencounter's! Not only will you walk away trendy but with a lifelong friend!

I recently tried to go the cheap route and bought glasses (prescription sunglasses) online through…read moreGlassesUSA. The two prs arrived and I immediately realized that they were the wrong size. I called them, they made the return process easy and that's where the nightmare began. I tried getting the correct size/pair and they told me that they weren't made, only non prescription in that size? Then I asked for a refund (7-10 business days) and it took about 20 days to get my refund. I went to LensCrafters on Rte 18, got EXCELLENT service from start to finish and got both pairs (the size I wanted all along) in just over a wk. This is my second time dealing w a LC location and it was outstanding in every way both times, I'll just go there in the future, it's a no brainer!

Kapila really took care of my needs and every time I enter the store it feels like home and Kapila…read morewas my sister today. The quality of care she provided was exquisite and well appreciated.