The employees are always very helpful and the selection of eyewear is excellent. I always get my…read moreglasses here.

I've been coming here for 3 years straight! LensCrafters accepts my Aetna vision insurance through…read moreBENEFEDS (the vision plan I qualify for as a military spouse). There's so many options to pick from and I work with Chris the sales associate every time. I've bought 3 pairs of Gucci glasses and 2 pairs of Michael Kors glasses. This year I decided to get sunglasses with my prescription. Highly recommend!

I'm literally shaking as I write this because of how rude and disrespectful most of the staff is…read morethere. My son checked in for his 5:30 appointment at 5:32 on 5/7/2026. My son happened to be reporting for college football the next day- we were not aware he was leaving so early until 2 days prior. Cassie welcomed us and assured us my son would be seen. We discussed the situation and she was excited for him and said they will take care of him. 10-15 minutes later: enter Jerry or Jeremy - through the front door (whatever he is deciding to call himself today). He came into the store at approximately 5:40. He told my son the dr. was unable to see him as they were 'legally bound' to make sure the optometrist can leave by 6:00 pm, that he came in too late and someone came in earlier and they decided to see him instead. My son called me and told me a man came in from break and the situation at hand. When I called to speak to Jerry/Jeremy he kept laughing at me, saying he wasn't on break. Found it hysterical. Said my son was too late and they couldn't do anything because of the binding agreement with the optometrist. I said I hope that the conversation was being recorded and he laughed and said he did too. Being that my husband and I were at Wal-Mart (very close to the store - grabbing dorm room items), my husband heard him laughing at me and went over to the store. Jerry/Jeremy was unable to provide proof of their 'legal' obligation and smelled profusely of certain substances. I go in for the manager's direct line and all of a sudden Jerry/Jeremy says the optometrist CAN see him, but at this point I'm beyond livid all while trying to wrap my head around get my freshman off to college with 2 days notice. We leave. We ask for the general manager's number, Jerry/Jeremy gladly passes it on (almost as if he knows nothing will become of it). When I call, the 'direct line' was the store's number and Jerry/Jeremy answered. He said, "oops, I guess he lists this as his number." I asked for Brian Captio to return my call, I still haven't heard from him. I call today to speak to him- but of course he's in a 'meeting' and 'unavailable.'

My husband and I were able to schedule back to back appointments online. We had a great experience…read moreat this location yesterday. We were greeted and helped by several friendly staff members all throughout our visit. We got several touch points letting us know what to expect next. We had barely any wait time. Our optometrist was friendly and knowledgeable. She took plenty of time for both of us, and answered all of our questions without appearing rushed. She offered to give us contacts samples before writing our prescriptions, to make sure we get the brands that we will be happy with. The man who helped us at the end was very friendly, and also took plenty of time to help us understand our contacts orders and the Eyecare Club membership details. Thank you to everyone who helped us!

I have visited this location for many many years and still am a loyal customer even though in the…read morelast couple years a lot of things have changed... the doctor is very nice, the appointments are convenient and the selection of glasses and sunglasses is excellent. I understand that employees change from time to time and I miss my favorite salesperson but the new ones are very nice. One drawback is that they do not make the glasses on site anymore they mail it out which takes longer.

I am beyond disgusted by my experience with Pearl Vision, and I feel obligated to share the details…read moreof this appalling interaction. Buckle up. (Stick around to the end, there's more) I called Pearl Vision to ask a straightforward question: whether their optometrist had the a) medical ability and b) on-site capability to provide on-site treatment for specific conditions, like draining a stye (not just prescribing). I had previously liked the optometrist there and was hoping to get more clarity. Julie answered the phone, and from the very first moment, her attitude was nothing short of condescending and dismissive. I started by asking if the doctor could handle conditions like styes or blepharitis. She confirmed that the doctor was an optometrist, then unhelpfully suggested I could see an ophthalmologist also. I pointed out that it would be silly to pay two doctors for the same thing, and sought to find out more to determine if the doctor could, in fact, help me. That's when her tone took a sharp turn. Julie responded to me as though I had said something absurd, speaking slowly, and in a tone that was dripping with condescension. It was as if she thought I couldn't comprehend basic information. I tried to clarify my actual concern--that I wanted to know if the optometrist was able to perform a procedure like draining a stye on site, or something like that needed to be referred out. This wasn't a question about qualifications, but on-site capabilities. Julie continued to misunderstood my question and immediately became defensive. Instead of listening or attempting to clarify, she kept repeating the same information with that same patronizing tone. Each time I tried to rephrase my question, she would cut me off, talk over me, raise her voice, and continue to talk down to me as if I were incapable of understanding anything. I was stunned by her attitude. When I calmly pointed out that I didn't appreciate how she was speaking to me, rather than reflecting on her behavior, Julie became even more hostile. She raised her voice and accused me of being the one in the wrong. She said I was being aggressive simply because I was attempting to clarify, and I wasn't willing to put up with her disrespect. At no point did she offer an apology, nor did she acknowledge her increasingly hostile tone. The entire time, Julie treated me as though I was some sort of inconvenience, not a valued customer with a legitimate question. Her refusal to listen or engage respectfully was insulting enough, but the fact that she blamed me for her condescending treatment was beyond the pale. She escalated the situation when I attempted to de-escalate it, and the blame-shifting was simply outrageous. This wasn't just a bad customer service experience--it was blatant hostility from someone who clearly has no regard for the people she's supposed to help. I've been a customer of Pearl Vision before, and while I've always appreciated the optometrist and Erica (both are incredibly helpful and customer-centric), this interaction with Julie has made it clear that I can no longer support a business that allows this level of disrespect to go unchecked. Julie's behavior was completely unacceptable--she treated me like a child, refused to be held accountable, and was outright hostile when I questioned her attitude. Her inability to handle a simple customer inquiry without turning it into an antagonistic, blame-filled exchange is appalling. She clearly lacks the professionalism and basic decency required to interact with customers. At the very least, this behavior reflects incredibly poorly on the entire establishment. And to Pearl Vision: spare me the predictable rebuttal. I fully expect that any response will just be more of the same--deflecting blame away from Julie and onto me, just like she did on the call. I'm not interested, and neither is anyone else reading this. Make no mistake: Julie's conduct was disgraceful, and if this business has any standards for customer service, she should not be representing them. It's unacceptable, and frankly, shameful, that someone with such blatant disregard for professionalism and respect is allowed to continue treating customers this way. - A few days later, I went in and spoke with the store manager because I had to pick up my glasses. Erica, the store manager, is really lovely. She had been incredibly patient with me when I was picking out my sunglasses and it took forever. At my last visit, I shared the details of my upsetting experience, and she promised to work on it. She said she would keep me posted. Fingers crossed that they do. I would really like to amend this review.

I looked on line for reasonable priced eye glasses and this store was close and they advertised…read more2/$79! When you enter the eye glasses are sectioned off in about 30 board but ONLY ONE BOARD had eye glasses in the 2/$79 special! Little surprised by that but I wasn't looking for "all the time" expensive glasses...just for now and then. I found two that I liked and they be ready in about a week.

Staff does a good job assisting in frame selection and examining the eyes for a perfect fit &…read moreexperience.

In and out, free eyeglasses adjustment. No questions are…read moreasked. The workers were helpful and reacted quickly. Not only were my glasses leveled, but were cleaned.

Super underrated store. Was having some issues with my right eye, went in and did one of their…read moreexams. The doctor and staff were phenomenal! I did not expect the exam to be so thorough and afterwards they really helped me understand the glasses and what worked for me. Manager and her staff know what they are doing. I'll be coming back from now on

I've had nothing but an amazing experience here! I called and spoke to Ruth Anne and she was just a…read moredoll. When going into the store we were helped by Ms. Karen and she was so helpful with answering questions about my sons first pair of baby glasses. She just had that genuine kind soul that made you feel she truly wanted to make sure you had a great experience when buying glasses and she was so patient with my one year old. As my son grows we will be forever customers. Such amazing employees!!! As a glass wearer myself of 20 years, I've never had a better experience!

My family has been going to Bob Ham for years. Everyone that works there is always very kind and…read morehelpful. Dr. Merritt is extremely friendly and always answers all of my questions, and is patient with me when I can't decide if 1 or 2 is better. They also have a wide variety of glasses and sunglasses in the store as well! Ranging from designer to cheaper options. The last time I went, they made sure I knew exactly what I was going to have to pay after insurance whenever I go and pick up my contacts. I was glad to not have any surprises! They also typically have my prescription in trials which they always offer while I wait for the new prescription to come in. They recently moved to a new location which I like much better than their old one!

You're looking for stylish frames and an easy, enjoyable shopping experience, Warby Parker is that…read moregirl. I get all of my glasses from here, and for good reason. The selection is always on point whether you're going for classic, bold, or somewhere in between, they have something that just fits. But honestly, what keeps me coming back is the vibe. It's clean, modern, and super welcoming without ever feeling overwhelming. The customer service? Top-tier. The staff is friendly, knowledgeable, and actually takes the time to help you find frames that work for your face and style (no pressure, no rushing just good energy all around). And let's talk about the little things...like the candy at the back counter. Such a small touch, but it makes the experience feel fun and a little extra special every time. At this point, it's not even a question of where I'm getting my next pair, it's always here.

I was in the store in St John Town center today and had an excellent experience. It was truly…read morecustomer focused and gracious. I can't say enough good things about the frames I got there and how I was able to secure another pair!! I'll be back!

I had the pleasure of visiting Dau Family Eye Care for the first time and meeting Dr. Poon this…read moreafternoon for my annual eye exam. The office features the latest designer frames in a warm and inviting atmosphere without feeling too overwhelmed. The staff was incredibly welcoming while promptly confirming my details from the patient intake/insurance form. Dr. Poon was quickly available to start my exam utilizing new and state-of-the-art equipment. She was engaging, thorough in her examination and took the time to discuss how my vision might change with age and even recommended Ocusoft Hypochlor Gel for my dry skin patch on my eyelid that I get occasionally during allergy season. I can't wait to try this! Thrilled to have found Dau Family Eye Care just around the corner in the community. It helps tremendously when your eyes are dilated. LOL.

I had an excellent experience at Dau Family Eye Care. The entire team was welcoming, professional,…read moreand made me feel comfortable from the moment I walked in. The eye exam was thorough, and everything was explained clearly without feeling rushed. They took the time to answer all of my questions and helped me find the best options for my vision needs. The office was clean, organized, and ran efficiently. I highly recommend Dau Family Eye Care to anyone looking for knowledgeable, friendly, and personalized eye care! Thanks Dylan and Jessica